A97
BIG CHILL EVENT VENUE
911 E MOREHEAD ST, STE 100, Charlotte, NC 28204
Restaurant · NC permit/State ID 20600110922
Latest gradeA (97)
Last inspectedDec 11, 2025
Inspections on record4
On record sinceMay 3, 2024
Score history
May 3, 2024Higher is betterDec 11, 2025
Inspections & violations
Dec 11, 2025 A 97 · 6 violations
Inspector comments: - EHS provided facility with a TPHC written procedure to use for their buffet during events going forward. Following conversations with the PIC it was discovered that the buffets at the events only last between 30mins and 1.5hrs at most, leaving them well within the window for TPHC. PIC stated that they are already discard all items that go out to the buffet immediately following the end of buffet service and already keep temperature logs for the items that go out to the buffet line and hot box by the buffet line. EHS advised that they switch to TPHC going forward and add a section on their current logs for the start times that items leave the kitchen to go to the buffet line/buffet hotbox.
#13 · Food in good condition, safe & unadulterated −1
Corrected during inspection
3-202.15 Food packaging must be in good condition, intact and protect the food inside. Pf - Observed a can of marinara sauce with heavy dents along the top seam.
CDI - PIC voluntarily discarded.
#28 · Toxic substances properly identified stored & used −1
Corrected during inspection
7-202.12(A) Use poisonous or toxic materials according to manufacturer's label. Use pesticides approved for use in commercial food service only.-P - Observed a can of “Hot Shot” stored on a chemical storage shelf in the dishwasher area. This product is for household use only and not approved to the used in commercial settings.
CDI - PIC voluntarily discarded.
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used
4-101.19/4-202.16 Non FOOD-CONTACT SURFACES of EQUIPMENT that are exposed to splash, spillage, or other FOOD soiling or that require frequent
cleaning shall be constructed of a CORROSION-RESISTANT, nonabsorbent, and SMOOTH material. NonFOOD-CONTACT SURFACES shall be free of unnecessary ledges, projections, and crevices, and designed and constructed to allow easy cleaning and to facilitate maintenance. - Observed the wire storage racks in the WIC to have accumulations of rust.
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. - Observed the wire storage racks in the WIC to have an accumulation of food debris.
#51 · Plumbing installed; proper backflow devices
5-205.15 Maintain a plumbing system in good repair. - Observed the handwash sink closest to the ice machine to be labeled “out of order” and not in use at the time of the inspection. PIC stated they had ordered a part for it and it turned out to be the incorrect part so they are still trying to fix it.
#55 · Physical facilities installed, maintained & clean −0.5
Repeat violation
6-101.11/6-201.11 Floors, walls and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable. Floors shall be non-absorbent in areas subject to moisture. - Observed the ceiling near dish machine to have damage, exposing unfinished/unsealed parts of the ceiling. PIC stated they have had some issues with leaks a couple months back and have been trying to have the property manager correct the issues. REPEAT.
Jun 12, 2025 A 96 · 5 violations
Inspector comments: Old grade card was posted instead of the most recent grade card at beginning of inspection. Failure to keep grade posted will result in permit action. Do not switch out grade cards or remove grade cards.
#2 · Certified Food Protection Manager −1
2-102.12 (A) PIC shall demonstrate knowledge by being a certified food protection manager. No employee present with active ANSI food protection manager certification. PIC must have active ANSI food protection manager certification.
For more information on becoming a certified food protection manager please visit: www.mecknc.gov/foodsafety
#3 · Management, food & conditional employee; knowledge, responsibilities & reporting
Corrected during inspection
2-103.11(O) Ensure food employees are informed of their responsibility to report required symptoms, illnesses and exposure.-PF Employee health policy does not list non-typhoidal salmonella. CDI - PIC e-mailed employee health agreement with non-typhoidal salmonella included. 0 pts.
For more information on employee health policy, please visit: www.mecknc.gov/foodsafety
#21 · Proper hot holding temperatures −1.5
Corrected during inspection
3-501.16(A)(1) Maintain TCS foods in hot holding at 135F or above. -P Chicken on buffet line measured 119F. 4 pans of cooked vegetables were stored on counter out of temperature control at 115-129F. CDI - PIC discarded chicken and cooked vegetables.
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#22 · Proper cold holding temperatures −1.5
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P Salad on buffet line measured 61F. Another large salad was being stored on a counter out of temperature control at 59F. TCS foods in cold holding shall measure 41F or less. CDI - Salads discarded.
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#55 · Physical facilities installed, maintained & clean
6-101.11/6-201.11 Floors, walls and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable. Floors shall be non-absorbent in areas subject to moisture. Ceiling damage near dish machine. Repair ceiling damage. 0 pts.
Feb 20, 2025 A 97 · 2 violations
#18 · Proper cooking time & temperatures −1.5
Corrected during inspection
3-401.11 Cook raw animal foods to required temperatures. Do not interrupt the cooking process without approved procedures. -P Establishment was non-continuously cooking chicken and steak during inspection. Steak is whole muscle this inspection so it is technically not par-cooked. CDI - Chicken fully cooked during inspection and non-continuous cooking application filled out and approved during inspection.
#23 · Proper date marking & disposition −1.5
Corrected during inspection
3-501.18 Discard the food requiring date labels once time/temperature window has expired, if it is not been labeled, or if the label is incorrect. -P Feta cheese in walk-in cooler was dated as being prepared on 1-20. TCS ready-to-eat foods must be used or discarded within 7 days of preparation. CDI - PIC discarded feta cheese.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
May 3, 2024 A 100 · 1 violation
#56 · Meets ventilation & lighting requirements; designated areas used
6-305.11/6-501.110 Designate and use an area for the orderly storage of employees' clothing and possessions. 1 employee water bottle observed on prep table. Store employee drinks and personal items in a separate location. 0 pts.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “BIG CHILL EVENT VENUE” or State ID 20600110922). Inspection type (routine vs. follow-up) is not published in the county's data.