A98.5
FIVE GUYS BURGERS AND FRIES #683
8944 J M KEYNES DR, SUITE 330, Charlotte, NC 28262
Restaurant · NC permit/State ID 2060018907
Latest gradeA (98.5)
Last inspectedJul 16, 2026
Inspections on record24
On record sinceAug 23, 2017
Score history
Aug 23, 2017Higher is betterJul 16, 2026
Inspections & violations
Jul 16, 2026 A 98.5 · 1 violation
Inspector comments: EHS will return for 10 Day VR for TPHC on whether procedure is being followed according to internal SOP.
#24 · Time as a Public Health Control; procedures & records −1.5
Follow-up verification required
3-501.19(B)(3) Follow written procedures for foods held using Time as a Public Health Control (TPHC) for 4 hours. Food shall be marked to indicate the time that is 4 hours past the point in time when the food is removed from temperature control. Pf
Observed fries being held on 2 hr TPHC, not reflecting TPHC procedures provided by facility. Facility holds fries on 2 hr TPHC and monitors time with timer countdown. Observed timer counting up, and employees were observed unable to describe timer procedures. Per internal SOP, 2 hr hold time shall be tracked via color coded carabiner clips and timers. -Train all employees on TPHC procedures and ensure timers/carabiners are being properly used in terms of written procedures.- 10 DAY VERIFICATION REQUIRED.
Dec 12, 2025 A 99 · 2 violations
#33 · Proper cooling methods used; adequate equipment for temperature control −0.5
Corrected during inspectionRepeat violation
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf- Observed cut lettuce and sliced tomatoes cooling at a low rate in WIC. Items were found in large plastic containers with lids stacked on top of each other. -CDI- EHS educated PIC on proper cooling methods and items were unstacked and lids removed. **REPEAT** -0.5-
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#55 · Physical facilities installed, maintained & clean −0.5
Repeat violation
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed walls near fry prep sink, and walls above dry storage area near 3-comp sink and to the right of the 3-comp sink in need of cleaning. Observed soap and paper towel dispenser with dust buildup. Increased and more thorough cleaning frequency recommended. **REPEAT** -0.5-
Sep 15, 2025 A 98.5 · 5 violations
#20 · Proper cooling time & temperatures −1.5
Corrected during inspection
3-501.14(B) Quickly cool TCS foods that are prepared from room temperature ingredients. Food must be to 41F within 4 hours. -P.- Observed cut lettuce, cut tomatoes and raw burger patties prepared more than 4 hours ago between 43-46F. Refer to temperature chart. -CDI- PIC voluntarily discarded cut lettuce and tomatoes and removed lids and placed raw burger patties on an ice bath to cool back down. -1.5-
For more information, please visit: www.meckncgov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Cooling Food Safely https://www.youtube.com/watch?v=P6x8b1ZVOxU .
#33 · Proper cooling methods used; adequate equipment for temperature control
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf- Observed cut lettuce, cut tomatoes and raw burger patties that did not meet cooling parameters. Items were found cooling in WIC in plastic containers densely packed with lids, with some containers stacked on top of others. -CDI- EHS educated PIC on proper cooling methods and items were voluntarily discarded. PIC removed lid and placed raw burger patties on ice bath to cool back down. -0-
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#43 · In-use utensils: properly stored
Corrected during inspection
3-304.12 (B) In-use utensils for food that is not TCS must be stored with their handles above the top of the food within containers or equipment that can be closed. Observed scoop handles touching peanuts. -CDI- PIC relocated items. -0-
#49 · Non-food contact surfaces clean
Corrected during inspection
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed food debris on shelving where fry timer is kept and above hot holding lamp where fries are kept. -CDI- PIC wiped items down. -0-
#55 · Physical facilities installed, maintained & clean
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed debris on wall near prep sink, where glove boxes are stored. Increased and more thorough cleaning frequency recommended. -0-
Jun 23, 2025 A 100 · 0 violations
Inspector comments: FACILITY HOLDS BLANCHED FRIES ON TPHC
No violations were recorded for this inspection.
Jan 21, 2025 A 99.5 · 2 violations
#8 · Hands clean & properly washed
Corrected during inspection
2-301.14 (H) Wash hands before donning gloves to initiate a task that involves working with food.- P Observed employee put raw burgers on the grill and then change gloves without washing his hands, and then proceeded to handle hamburger buns. CDI PIC had employee wash his hands and change gloves.
#40 · Personal cleanliness −0.5
Repeat violation
2-402.11 Use head coverings, beard guards and clothing to restrain body hair from contacting exposed food, equipment, and utensils. Observed employee handling food with no beard guard on. REPEAT
Sep 9, 2024 A 97.5 · 5 violations
#8 · Hands clean & properly washed −2
Corrected during inspection
2-301.12 (A),(B) Wash hands for at least 20 seconds. Follow the cleaning procedure to adequately wash your hands. Use warm water, soap, scrub 10 to 15 seconds, rinse, and immediately follow the cleaning procedure with thorough hand drying method (ex. Disposable Paper Towel). -P Observed employee turn faucet off with her clean hands. CDI PIC had employee wash her hands again.
For more information on handwashing, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training video at the following web link, https://youtu.be/BH6CLGrH10M .
2-301.14 (I) Wash hands after engaging in other activities that contaminate hands. -P Observed employee handle raw burgers and then change gloves without washing her hands. CDI EHS educated employee and she washed her hands.
#22 · Proper cold holding temperatures
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P Observed raw hamburgers in WIC at 44F. PIC stated that they were prepped at 9:15 am this morning. CDI PIC took lids off and unstacked pans.
For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#33 · Proper cooling methods used; adequate equipment for temperature control
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed multiple trays of raw burgers prepped today at 9:15 am in WIC covered and stacked 4 deep. They were still 41F at 1:30 pm. CDI EHS educated PIC and he had lid removed and trays unstacked.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#40 · Personal cleanliness
2-402.11 Use head coverings, beard guards and clothing to restrain body hair from contacting exposed food, equipment, and utensils. Observed employee handling food with no beard guard on.
#45 · Single-use & single-service articles: properly stored & used −0.5
4-903.11(C ) Single Service and Single Use items shall be kept in the original protective package or stored using other means that protect the item until used. Observed single service cups stored unprotected at cash register.
Apr 8, 2024 A 100 · 0 violations
Inspector comments: Facility has blanched fries on TPHC. Fries are blanched to about 200F.
EHS advised facility keep single service cups at the register in the plastic.
No violations were recorded for this inspection.
Nov 3, 2023 A 100 · 0 violations
No violations were recorded for this inspection.
Jul 20, 2023 A 97.5 · 4 violations
#24 · Time as a Public Health Control; procedures & records −1.5
Corrected during inspection
3-501.19(B)(3) Follow written procedures for foods held using Time as a Public Health Control (TPHC) for 4 hours. Food shall be marked to indicate the time that is 4 hours past the point in time when the food is removed from temperature control. Pf Observed timer not started for fries. CDI- Timer started.
#33 · Proper cooling methods used; adequate equipment for temperature control −1
Corrected during inspectionRepeat violation
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed large container of tomatoes cooling while wrapped and stacked with cooling lettuce. CDI- Containers unstacked and lids vented.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#39 · Contamination prevented during food preparation, storage & display
3-305.11 Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. Observed vents on ceiling dripping with water near the hot well and prep top. Units were covered to protect from splash contamination. PIC will call maintenance to ensure water stops dripping.
#49 · Non-food contact surfaces clean
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed outside of thermometer in need of cleaning. Observed lid of prep top in need of cleaning.
May 3, 2023 A 98 · 2 violations
#16 · Food-contact surfaces: cleaned & sanitized −1.5
Corrected during inspection
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. Observed potato slicer soiled with old food debris. CDI- Slicer taken back to be cleaned.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#33 · Proper cooling methods used; adequate equipment for temperature control −0.5
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed lettuce in the low reach in cooler cooling with a tight fitted lid on. CDI- Lettuce uncovered and placed in the walk in cooler for faster cooling. Lettuce cooled to 41F.
For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
Jan 5, 2023 A 98.5 · 1 violation
#24 · Time as a Public Health Control; procedures & records −1.5
Corrected during inspection
3-501.19(B)(3) Follow written procedures for foods held using Time as a Public Health Control (TPHC) for 4 hours. Food shall be marked to indicate the time that is 4 hours past the point in time when the food is removed from temperature control. Pf Observed no time stamp for fries. CDI- Timer started for fries.
Aug 25, 2022 A 98.5 · 3 violations
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. For more information please visit: http://meck.co/FoodSafety or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 . Observed ice cream mixer soiled with old food debris. CDI- Cleaned
#22 · Proper cold holding temperatures
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P For more information please visit: http://meck.co/FoodSafety or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ . Observed tomaotes and lettuce in the prep top unit holding above 41F. CDI- Items discarded.
#33 · Proper cooling methods used; adequate equipment for temperature control
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf For more information please visit: http://meck.co/FoodSafety or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU . Observed lettuce and tomatoes over stacked in the prep top unit. Observed burgers cooling with tight lids.
Mar 4, 2022 A 99.5 · 2 violations
#44 · Utensils, equipment & linens: properly stored, dried & handled
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed dishes wet stacked in the clean dish storage area.
#54 · Garbage & refuse properly disposed; facilities maintained −0.5
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. Observed dumpster doors open.
Nov 19, 2021 A 99.5 · 2 violations
#5 · Procedures for responding to vomiting & diarrheal events
Corrected during inspection
2-501.11 A food establishment shall have written procedures for employees to follow when responding to vomiting or diarrheal events. -Pf For more information please visit: http://meck.co/FoodSafety Observed no vomit/ diarrhea policy. CDI- EHS emailed policy to PIC.
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris. 4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed prep top in need of cleaning.
Jul 15, 2021 A 99.5 · 2 violations
#22 · Time as a Public Health Control: procedures and records
Corrected during inspection
3-501.19 Provide and follow written procedures for foods held using Time as a Public Health Control (TPHC). Clearly mark foods with begin and end times. All food not sold by the end of 4 hours shall be discarded. -P/Pf Observed timer not on for fries. Fries were dropped and placed on time as EHS walked in. CDI- Timer started.
#34 · Thermometers provided and accurate −0.5
Follow-up verification required
4-204-112 Temperature Measuring Devices-Functionality - PF Observed thermometer not working
Apr 13, 2021 A 98 · 2 violations
#8 · Handwashing sinks, supplied and accessible −1
Corrected during inspection
5-205.11 Maintain access to handsinks. Handsinks may only be used for handwashing.-Pf Observed scrapper stored in the handwashing sink. CDI- Scrapper removed.
#47 · Non-food-contact surfaces clean −1
Repeat violation
4-601.11(C )/4-602.13 Keep the equipment clean to avoid build up of dust, food residue or debris. Observed upper plate of drink machine in need of cleaning.
Dec 30, 2020 A 98 · 2 violations
#22 · Time as a Public Health Control: procedures and records −1
Corrected during inspection
3-501.19 Provide and follow written procedures for foods held using Time as a Public Health Control (TPHC). Clearly mark foods with begin and end times. All food not sold by the end of 4 hours shall be discarded. -P/Pf Observed fries without time stamp. Facility uses timer for fries. Fries were first blanched approximately 2 hours ago. CDI- PIC started timer for fries.
#47 · Non-food-contact surfaces clean −1
Repeat violation
4-601.11(C )/4-602.13 Keep the equipment clean to avoid build up of dust, food residue or debris. Observed upper plate of drink machine in need of cleaning. -REPEAT
Jul 23, 2020 A 99.5 · 2 violations
#14 · Food-contact surfaces: cleaned and sanitized
4-602.11 Clean the equipment and utensils used with nonTCS foods as required to avoid contamination. Observed ice machine with black build up.
#47 · Non-food-contact surfaces clean −0.5
Repeat violation
4-601.11(C )/4-602.13 Keep the equipment clean to avoid build up of dust, food residue or debris. Observed drink machine in need of cleaning on exterior surfaces. -REPEAT
Feb 7, 2020 A 98 · 2 violations
#6 · Hands clean and properly washed −2
Corrected during inspection
2-301.14 When to Wash - P Observed food employee handle raw hamburger then switch to handling cooked hamburgers without a handwash. Observed food employee take off gloves after handling raw hamburger then put on clean gloved to handle cooked hamburger without a handwash. CDI- Employee washed their hands and new gloves were put on. Wash hands anytime you switch between raw and ready-to-eat foods. PIC notified on when to wash.
#47 · Non-food-contact surfaces clean
4-602.13 Nonfood Contact Surfaces - C Observed drink dispensers soiled with sticky residue. Clean as often as necessary to preclude any accumulation of soiled residue.
Aug 30, 2019 A 99 · 2 violations
#20 · Proper cold holding temperatures
Corrected during inspection
3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P Observed cheese wrapped and covered after prep, tomatoes, burgers, lettuce all above 41F (see temp chart) made from 9:30am items were covered after prepping this morning. Not actively cooling. CDI-PIC opened lids
#31 · Proper cooling methods used; adequate equipment for temperature control −1
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf Observed cheese wrapped and covered after prep, tomatoes, burgers, lettuce all above 41F made from 9:30am items were covered after prepping this morning. Lid needs to remain open to allow for proper air flow. CDI-PIC opened lids
Apr 1, 2019 A 100 · 0 violations
No violations were recorded for this inspection.
Nov 8, 2018 A 99 · 1 violation
#22 · Time as a Public Health Control: procedures and records −1
Corrected during inspection
3-501.19 Provide and follow written procedures for foods held using Time as a Public Health Control (TPHC). Clearly mark foods with begin and end times. All food not sold by the end of 4 hours shall be discarded. -P/Pf
observed blanched fries on TPHC at fryers without timer set.
CDI by setting timer. Blanched fries at fryer for 1 hour per PIC. PIC will discard after 1 hour.
Mar 26, 2018 A 99 · 1 violation
#8 · Handwashing sinks, supplied and accessible −1
Follow-up verification required
5-202.12 Provide at least 100F water at handsinks. -Pf - Observed the water only reaching 61F in the women's restroom. Verification required 4/5/2018
Aug 23, 2017 A 98.5 · 3 violations
#22 · Time as a Public Health Control: procedures and records −1
Corrected during inspection
3-501.19 Provide and follow written procedures for foods held using Time as a Public Health Control (TPHC). Clearly mark foods with begin and end times. All food not sold by the end of 4 hours shall be discarded. -P/Pf
Observed no timer to keep track of fries. Procedure states a 2 hour countdown timer is used. CDI Manager was out purchasing a timer and a back up thermometer.
#36 · Insects and rodents not present; no unauthorized animals
6-501.111 Keep the premises free of insects, rodents, and other pests. Observed a fly in the kitchen. Pest company is going to install fly lights.
#43 · Single-use and single-service articles; properly stored and used −0.5
4-904.11 Display and handle single-use and single-service articles to prevent contamination. Observed cups at the front counter not protected and stacked higher than the plastic holders. Keep cups in plastic sleeves or don't stack them higher than the holders.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “FIVE GUYS BURGERS AND FRIES #683” or State ID 2060018907). Inspection type (routine vs. follow-up) is not published in the county's data.