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A99.5

LEGACY HEIGHTS SENIOR LIVING

11230 BALLANTYNE TRACE CT, Charlotte, NC 28277
Institutional Food Service · NC permit/State ID 2060160167
Latest gradeA (99.5)
Last inspectedJun 24, 2026
Inspections on record13
On record sinceAug 5, 2022

Score history

7085100 Aug 5, 2022: 97.5Dec 8, 2022: 97.5Mar 20, 2023: 98.5Jun 21, 2023: 97.5Sep 1, 2023: 97Feb 22, 2024: 94.5Jun 27, 2024: 96Sep 19, 2024: 98.5Jan 22, 2025: 98Jun 30, 2025: 98.5Oct 13, 2025: 98Jan 22, 2026: 98.5Jun 24, 2026: 99.5
Aug 5, 2022Higher is betterJun 24, 2026

Inspections & violations

Jun 24, 2026 A 99.5 · 1 violation
#33 · Proper cooling methods used; adequate equipment for temperature control −0.5
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf - Observed foods cooling in RIC tightly covered with Saran Wrap. CDI- items uncovered to allow rapid cooling. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .

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Jan 22, 2026 A 98.5 · 1 violation
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-703.11(B) After being cleaned in a mechanical dish machine, equipment food-contact surfaces and utensils shall be sanitized in the dish machine by achieving a utensil surface temperature of 160F as measured by a max/min thermometer.-P - Observed dish machine in memory care kitchen reach 148F. Dish machine needs to reach at least 160F to properly sanitize equipment. Repeat. 3 comp sink is available to use to WRS in memory care kitchen and dish machine in AL kitchen is working properly (178F). Use either of these until dish machine can be repaired/replaced. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training video at the following weblink: Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .

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Oct 13, 2025 A 98 · 4 violations
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-703.11(B) After being cleaned in a mechanical dish machine, equipment food-contact surfaces and utensils shall be sanitized in the dish machine by achieving a utensil surface temperature of 160F as measured by a max/min thermometer.-P - Observed dish machine in memory care kitchen reach 143.5F. PIC stated she has already contacted dish machine company to come out and repair it. Verification visit will occur no later than 10/16 to ensure dish machine is working properly. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training video at the following weblink: Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#23 · Proper date marking & disposition
Corrected during inspection
3-501.17 (A) or (B) Date mark/label all TCS foods that are ready-to-eat once opened or prepared and are to be held for more than 24 hours. -Pf. Establish a date marking system consistent with 3-501.17 (A) or (B). Additional date marking system options are found in 3-501.17 (D). Observed container of chicken salad with no date in RIC. CDI- chicken salad voluntarily discarded. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Date Marking Food Safely https://youtu.be/BOPsSNUajYs .
#28 · Toxic substances properly identified stored & used
Corrected during inspection
7-102.11 Label working containers of toxic materials such as cleaners and sanitizers.-Pf - Observed spray bottle of bleach with no label in memory care kitchen. CDI- bottle labeled.
#55 · Physical facilities installed, maintained & clean −0.5
Repeat violation
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed vents throughout kitchen area in need of general cleaning; Observed flooring behind cook line accumulating debris in need of general cleaning. Repeat

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Jun 30, 2025 A 98.5 · 4 violations
#35 · Approved thawing methods used −0.5
Corrected during inspection
3-501.13 (A), (B), (C ) Use approved thawing methods. Pf - Observed large RTE ham thawing in standing water in prep sink; CDI cool running water used to run over product while water overflowed container meeting proper thawing method.
#44 · Utensils, equipment & linens: properly stored, dried & handled −1
Repeat violation
REPEAT 4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed numerous metal containers stacked wet in clean storage area in need of proper air drying. Containers pyramid stacked and education given during inspection.
#49 · Non-food contact surfaces clean
NO POINTS DEDUCTED 4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed stand up freezers throughout kitchen accumulating crumbs and food debris inside bottom storage area in need of general and detailed cleaning.
#55 · Physical facilities installed, maintained & clean
NO POINTS DEDUCTED 6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed vents throughout kitchen area in need of general cleaning; Observed flooring behind cook line accumulating debris in need of general cleaning.

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Jan 22, 2025 A 98 · 3 violations
Inspector comments: New employee health policy emailed to PIC, Briana Lashley.
#16 · Food-contact surfaces: cleaned & sanitized −1.5
4-703.11(B) After being cleaned in a mechanical dish machine, equipment food-contact surfaces and utensils shall be sanitized in the dish machine by achieving a utensil surface temperature of 160F as measured by a max/min thermometer.-P - Observed high temp dish machine in secondary kitchen reach 142F. Utensil surface temperature needs to reach at least 160F. Verification visit will occur no later than 1/24 to ensure dish machine is working properly. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training video at the following weblink: Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#21 · Proper hot holding temperatures
Corrected during inspection
3-501.16(A)(1) Maintain TCS foods in hot holding at 135F or above. -P - Observed fried chicken and collard greens hot holding in oven at 125F. CDI- both items reheated to 165F and oven temperature turned up to maintain foods at 135F or above. For more information, please visit: www.mecknc.gov/foodsafety or view our training videos at the following weblinks: What are TCS Foods https://www.youtube.com/watch?v=q0iLZb7v0UM and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ .
#44 · Utensils, equipment & linens: properly stored, dried & handled −0.5
Repeat violation
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed metal pans wet stacked on clean dish storage rack in main kitchen. REPEAT

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Sep 19, 2024 A 98.5 · 4 violations
#16 · Food-contact surfaces: cleaned & sanitized
Corrected during inspection
4-601.11(A) Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf - Observed sticker residue on stacked plastic containers stored in clean dish storage area. CDI- containers moved to dish machine area to be rewashed, rinsed, and sanitized after removing sticker residue. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: Sanitizing Solutions - https://youtu.be/ykP2mr9CtRg , How to Test Sanitizer https://youtu.be/y0SjmnabFaY , and Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08 .
#33 · Proper cooling methods used; adequate equipment for temperature control −1
Corrected during inspectionRepeat violation
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf - Observed multiple TCS items in RICs cooling in covered containers with plastic wrap. CDI- plastic wrap removed and education provided on proper cooling methods. REPEAT For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#44 · Utensils, equipment & linens: properly stored, dried & handled
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed plastic containers in clean dish storage area wet stacked.
#49 · Non-food contact surfaces clean −0.5
Repeat violation
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed general cleaning needed to top of dish machine in main kitchen. REPEAT

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Jun 27, 2024 A 96 · 8 violations
#10 · Handwashing sinks supplied & accessible −1
Repeat violation
6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf. Observed no paper towels at handsink located in memory care serving kitchen. CDI, PIC placed paper towels at handsink. Improvement from previous report (soap was at sink during time of inspection, points de-escalated).
#16 · Food-contact surfaces: cleaned & sanitized
4-602.11 (E )Clean the equipment and utensils used with nonTCS foods as required to avoid contamination. Observed pink build up on ice machine chute located in memory care serving kitchen.
#33 · Proper cooling methods used; adequate equipment for temperature control −0.5
Corrected during inspection
3-501.15 Quickly cool foods. Use methods such as open/vented shallow pans, large ice baths and active stirring. Cold air must flow around product to remove the heat. -Pf. Observed prepared salad and cut tomatoes used during lunch service cooling in reach in cooler covered with plastic. CDI, staff educated and plastic vented on TCS food items to allow rapid chilling. Observed cooked pork loin cooling on counter top on top of shallow pan of ice. CDI, EHS educated PIC on proper cooling methods and pork loin placed in reach in refrigerator uncovered to rapidly chill. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Cooling Food Safely https://youtu.be/P6x8b1ZVOxU .
#35 · Approved thawing methods used −0.5
Corrected during inspection
3-501.13 (A), (B), (C ) Use approved thawing methods. Pf. Observed beef thawing under running water at 79F. CDI, EHS educated PIC on proper thawing methods and water reduce to 70F to continue the thawing process.
#45 · Single-use & single-service articles: properly stored & used −0.5
4-903.11(A)(C) Store single-use and single-service articles in a clean, dry location; where they are not exposed to splash, dust, or other contamination; and at least 6 inches above the floor. Observed box of single service bowls stored on floor in dry storage area.
#49 · Non-food contact surfaces clean
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed general cleaning needed to top of dish machine in main kitchen.
#54 · Garbage & refuse properly disposed; facilities maintained −1
Repeat violation
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. 5-501.115 Discard items and litter stored in the waste areas and enclosures as they are not necessary to operation and maintenance. Observed dumpster doors opened and debris surrounding dumpster area.
#55 · Physical facilities installed, maintained & clean −0.5
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed general cleaning needed to flooring in dry storage area and to flooring throughout memory care serving kitchen.

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Feb 22, 2024 A 94.5 · 8 violations
#6 · Proper eating, tasting, drinking or tobacco use −0.5
2-401.11 (A) Employees shall eat, drink, or use any form of tobacco only in designated areas where the contamination of exposed food, clean equipment and utensils, and other items needing protection can not result. Observed drink on counter top while prepping food. CDI-removed
#8 · Hands clean & properly washed −2
Corrected during inspection
2-301.14 (I) Wash hands after engaging in other activities that contaminate hands. -P. Observed cook talking on her phone and handling food processor to make bread crumbs. CDI through discussion
#10 · Handwashing sinks supplied & accessible −2
Repeat violation
6-301.11 Provide soap for handwashing at each handsink. -Pf 6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf. Observed no soap or paper towels at memory care kitchen. CDI-soap and towels provided
#18 · Proper cooking time & temperatures
Corrected during inspection
3-401.11 Cook raw animal foods to required temperatures. Do not interrupt the cooking process without approved procedures. -P. Observed crab stuffed fish cooked to 155. Chef said FCT was 145F. Fish returned to oven to cook to 165F. CDI-showed PIC cook temp in food code.
#40 · Personal cleanliness −0.5
2-303.11 Remove jewelry on hands and arms while preparing food. A plain ring, such as a wedding band, is allowed. Observed cook in main kitchen with large watch and several rings on.
#44 · Utensils, equipment & linens: properly stored, dried & handled
4-901.11(A) Air dry equipment and utensils after cleaning and sanitizing. Observed wet stacking of plates and containers. Air dry completely before stacking.
#54 · Garbage & refuse properly disposed; facilities maintained −0.5
5-501.110 Keep waste stored in receptacles so waste is inaccessible to insects and rodents. Observed trash on ground around both dumpsters.
#55 · Physical facilities installed, maintained & clean
6-101.11/6-201.11 Floors, walls and ceilings shall be designed, constructed, and installed so they are smooth and easily cleanable. Floors shall be non-absorbent in areas subject to moisture. Observed minor wall damaged in dish pit, main kitchen. Floor with debris under shelving/equipment in dry storage and dish pit

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Sep 1, 2023 A 97 · 4 violations
#10 · Handwashing sinks supplied & accessible −1
Corrected during inspection
6-301.12 Provide paper towels or approved alternative for hand drying at each handsink. -Pf. Observed all hands sinks without paper towel. CDI- Paper towel provided during the inspection. Ensure to provide hand washing supplies at all hand sink at all time. -1 pts-
#16 · Food-contact surfaces: cleaned & sanitized
Corrected during inspection
4-703.11(B) After being cleaned in a mechanical dish machine, equipment food-contact surfaces and utensils shall be sanitized in the dish machine by achieving a utensil surface temperature of 160F as measured by a max/min thermometer.-P. For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training video at the following weblink: Cleaning and Sanitizing Food Contact Surfaces https://youtu.be/av1Rbh-lh08. Observed dishwasher machine at memory care unit is not reaching 160F after 6th rinse cycles. CDI-PIC called the technician to come out and repair the issue at the time of inspection. The technician will be out today. VERIFICATION NEEDED. -0 pts- NOTE: In the meantime. Dishes can be washed in the machine and must be sanitized in the 3 compartment sink until fix.
#22 · Proper cold holding temperatures −1.5
Corrected during inspectionRepeat violation
REPEAT 3-501.16(A)(2) Maintain TCS foods in cold holding at 41F or less. -P For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Safe Food Temperatures https://youtu.be/tXP09IK-1TQ. Observed cheese, and milk holding temperatures at 42F -46F in memory care reach in. CDI- PIC is calling technician to come and check the unit. Point remain the same. -1.5 pts-
#47 · Equipment, food & non-food contact surfaces approved, cleanable, properly designed, constructed & used −0.5
4-501.11 Maintain equipment in good repair. Observed paper towel dispensers are not working properly, need repair. Observed reach-in refrigeration in memory care ambient temperature 46F. The unit is holding milk and cheese about 42F 43F. The front gauge indicates temperature of 49F. The unit need to be able to hold food at 41F or below. VERIFICATIONS NEEDED -0.5 pts-

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Jun 21, 2023 A 97.5 · 5 violations
Inspector comments: NOTE: Ms. Briana Lashley present during inspection.
#23 · Proper date marking & disposition −1.5
Corrected during inspection
3-501.17 Date mark/label all TCS foods that are ready-to-eat once opened or prepared and held more than 24hrs. -Pf For more information, please visit: https://health.mecknc.gov/envhealth/food-and-facilities-sanitation or view our training videos at the following weblinks: What are TCS Foods https://youtu.be/bRvqAETDjQU and Date Marking Food Safely https://youtu.be/BOPsSNUajYs. Observed no date mark on following items inside reach in refrigerator: cut fruits, cut tomatoes, bake bean, 2 containers of soups, slice turkey, ham, boiled egg. CDI- PIC volunteers to discard all items except items prepared this morning. -1.5 pts-
#36 · Thermometers provided & accurate −0.5
4-302.12 Provide an accessible thermometer for use. Provide a thin probe thermometer for accurate measure of thin foods.-Pf . Observed AL kitchen without thin probe thermometer. Each kitchen (MC and AL) need to have their own thermometer. Obtain a thin probe thermometer. VERIFICATION NEEDED within 10 days (7/1/23). -0.5 pts-
#48 · Warewashing facilities: installed, maintained & used; test strips
Corrected during inspection
4-302.14 Provide a test kit that accurately measures sanitizer concentrations. -Pf. Observed memory care kitchen without test strip to test they sanitizer solution at the 3 compartment sinks. Each kitchen (memory care and assisted living) shall have their own test kit provided. CDI- PIC provided at the end of inspection. -0 pts-
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed food residues inside a microwave in memory care kitchen. Observed dust and residue inside metal cabinets where plates/utensils stored. Need cleaning and maintaining clean. -0.5 pts-
#54 · Garbage & refuse properly disposed; facilities maintained
Corrected during inspection
5-501.113(B) Keep dumpster, outside waste containers covered with tight-fitting lids or doors. Observed dumpsters doors and lids left open while not in used. Keep all closed to prevent insects/rodents harborage. -0 pts-

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Mar 20, 2023 A 98.5 · 3 violations
#48 · Warewashing facilities: installed, maintained & used; test strips −0.5
Follow-up verification required
4-302.13 (B) Provide an approved Max/Min thermometer for testing sanitizing temperatures in hot water warewashing machines. The thermometer must be readily accessible. -Pf: must have a max/min thermometer, dish plate, or therma-labels in addition to thermometer on dish machines in both kitchens.
#49 · Non-food contact surfaces clean −0.5
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed black residue on 3-door reach in cooler in AL kitchen.
#55 · Physical facilities installed, maintained & clean −0.5
6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed dust build up on HVAC vents in dry storage in both kitchens.

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Dec 8, 2022 A 97.5 · 2 violations
#37 · Food properly labeled: original container −2
Repeat violation
3-302.12 Label all working containers of food (oils, spices, salts, flour, sugar) except food that is easy to identify such as dry pasta. Observed squeeze bottles unlabeled in both kitchens. Repeat.
#55 · Physical facilities installed, maintained & clean −0.5
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. Observed stain (black) near 3 door freezer in AL kitchen.

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Aug 5, 2022 A 97.5 · 4 violations
Inspector comments: Caesar and Belinda present during inspection.
#37 · Food properly labeled: original container −1
3-302.12 Label all working containers of food (oils, spices, salts, flour, sugar) except food that is easy to identify such as dry pasta. Label clear squirt bottles in AL kitchen.
#38 · Insects & rodents not present; no unauthorized animals −1
6-501.111 Keep the premises free of insects, rodents, and other pests. Eliminate flies in MC kitchen.
#49 · Non-food contact surfaces clean
4-601.11(C ) Keep non food contact surfaces of equipment clean to avoid build up of dust, food residue or debris.4-602.13 Non food contact surfaces of equipment shall be cleaned frequently to preclude accumulation of soil residues. Observed black residue on 3dr reach in.
#55 · Physical facilities installed, maintained & clean −0.5
6-501.11 Floors, walls, and ceilings including the attachments such as soap and towel dispensers; light fixtures; and heat/ac vents shall be maintained in good repair. Observed leak near HVAC vent near microwave in AL kitchen. 6-501.12 Floors, walls, ceilings including the attachments such as soap, towel dispensers; light fixtures; and heat/ac vent covers shall be clean. Caution should be used to minimize food exposure. Observed black residue at HVAC vent near 3dr freezer in AL kitchen. Observed dust build up on all vents in AL kitchen. Observed black residue at sprayer sink in MC kitchen.

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “LEGACY HEIGHTS SENIOR LIVING” or State ID 2060160167). Inspection type (routine vs. follow-up) is not published in the county's data.