A99
HILTON AT UNIVERSITY PLACE
8629 J M KEYNES DR, Charlotte, NC 28262
Lodging · NC permit/State ID 2060200053
Latest gradeA (99)
Last inspectedJul 22, 2026
Inspections on record12
On record sinceMay 8, 2014
Score history
May 8, 2014Higher is betterJul 22, 2026
Inspections & violations
Jul 22, 2026 A 99 · 1 violation
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −1
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed ice machine with black/pink buildup throughout hotel. Keep ice machines clean. REPEAT
Aug 13, 2025 A 99 · 1 violation
Inspector comments: NOTE:
- PIC: Ericka Bauchrowitz, EHS Intern: Michael Morsch present during inspection.
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −1
REPEAT
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair.- Observed soiled ice machine on the chute, basin, surrounding wall throughout the facility. Detail cleaning needed and keep clean.
Dec 30, 2024 A 99.5 · 3 violations
Inspector comments: NOTE:
GM: Tom Tobson, and Engineer: Rubiel Lozano Present during inspection
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −0.5
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair.- Observed throughout the building, soiled ice machine on the chute, basin, surrounding wall. Detail cleaning needed and keep clean.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) Facilities that do not have handwashing sinks in soiled linen areas shall not be required to install additional lavatories if a hand hygiene program, approved by the regulatory authority, is used.- Observed the facility without hand sink in the laundry room. Please provide detail procedures of hand hygiene program and have available and every employees know the practices.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles.- Observed all supplies boxes stored in closet 4th floor. The hotel is currently under renovation, shelving is in the process of installing and all items will be stored properly off the floor according to manager.
Jan 24, 2024 A 97 · 3 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −1
15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed black and white buildup on ice machine chutes. Get cleaned.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed staining on curtains in rooms 1239, 1213, 1219, 1123,1129, 1018, 1025, 821. Observed curtains torn in room 1009. Observed carpet in hallway near room 922 with stain.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed single service cups stored with dirty cups on the housekeeping cart. CDI- Dirty cups removed.
Jun 14, 2023 A 97.5 · 4 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −1
15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed heavy black build up inside of ice machine chutes throughout facility. EHS advises facility to increase cleaning frequency of ice machine chutes.
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed several boxes of single service cups stored on the floor in main storage room located in main laundry room.
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no testing kit to measure the strength of sanitizer used within facility.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed minor staining on drapes in some rooms checked during time of inspection.
Jun 28, 2022 A 96 · 5 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5
15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed orange/pink build up on ice chute located on floors 9 and 10. Observed black build up on ice chute located on 8th floor. EHS advises facility to increase cleaning frequency to ice machine chutes throughout facility.
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips to measure the strength of sanitizer being used.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed staining on drapes in rooms 1030, 1104, and 1141.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damage to walling in majority of service closets throughout facility. Observed large hole in wall in storage closet located on 8th floor. Observed several stained ceiling tiles on ground level within hallway and laundry room area.
#31 · Linen properly handled and stored −1.5
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed several boxes of towels and wash clothes stored on the floor in laundry supply room and under folding table in laundry room.
*NOTE: Housekeeping manager, Joshua Dixon was present during time of inspection: Joshua.dixon@hilton.com
Apr 19, 2021 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
REPEAT
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed wall damage in each house keeping closets near freight elevators, in need of repair; suggestion to use wall covering (FRP) fiber re-enforced plastic to prevent further damage.
Ensure ice machine chutes are kept clean; observed all ice chutes having bio-film build-up in need of general cleaning.
Points not increased due to improvement.
Jul 8, 2019 A 98 · 3 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
NO POINTS DEDUCTED
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Hand Hygiene Program will be implemented in place of hand washing sink in laundry room.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
NO POINTS DEDUCTED / REPEAT
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed loose toilet seat in guest room #529 in need of repair.
(points not deducted due to great improvement)
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Observed vent inside bathroom of guest room #937 in need of general cleaning;
Observed flooring throughout laundry room in need of cleaning with large amounts of misc storage directly stored on flooring, store items to facilitate cleaning;
Observed ceiling tiles water/damaged in hallway adjacent to laundry room in need of repair.
Feb 6, 2018 A 91 · 9 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed ice chutes on 11, 10, 9, and 5 with build up. REPEAT VIOLATION
15A NCAC 18A .1824(l) Equipment for preparing coffee and tea shall be kept clean, but is exempt from sanitization required by Paragraph (c ) of this Rule. Observed one coffee maker in 419 with standing water.
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed single serve coffee cups stored where surface that will touch coffee and or mouth of user are exposed in rooms and on housekeeping carts. Reccommend inverting cups and protecting cup lips as well as lids.
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips for chlorine sanitizing dish machine where glassware in rooms is washed, rinsed, and sanitized.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Observed no accessible sink for handwashing between soiled and clean linen. Install a handsink or create a hand hygiene SOP by 10/1/18 to come into compliance.
#22 · Water from approved source; backflow prevention; plumbing in good repair
5-202.13 Provide an air gap between the water supply inlet and flood level rim of the plumbing fixture or equipment at least twice the diameter of the water supply inlet. -P Observed air gap needed on ice machines on 5th and 9th floors.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained mattress in room 1132. Observed build up on shower heads and/or tubs in rooms 1132, 1102, 1009, 1001, 1039, 1032, 924, 901, 502, 325, and 319. Observed stained pillows in rooms 1001 and 642. Observed debris in bathroom drawers of rooms 1102, 1009, 1023, 601, 328, and 322. Observed stained curtains in room throughout facility. Observed dust collecting on ceiling vents in room 704, and 401. Observed loose drains in tubs of 1041, 1039, 934, 642, 419, 427, and 308. Observed loose toilet seats in rooms 1041, 519, and 308. Observed leaky faucet in room 515. Observed cracked sink in room 502. Observed fraying carpet in room 325. Observed water damage under sink in room 1009.15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Through discussion, one housekeeper stated that she uses the sanitizing chemical for 1 min. Contact time is 10 min.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed cracked ceiling in 941 bathroom. Observed dirty ceiling in 531. Observed water stained ceiling in room 811. Observed microbial growth in bathrooms of 601, and 515. Observed wall damage in rooms 1001, 924, 824, 421, and in laundry room area. Observed baseboard damage in rooms 1009, 1032, and 427.
#30 · Linen clean and in good repair; two sheets provided for each bed −4
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained comforters in rooms 1240, 1102, 921, 401, and 322. Observed hole in comforter of room 322. Observed hole in duvet cover of room 1109. Observed stained sheets in rooms 1240, 1102, 1001, 1039, 934, and 401. Observed stained duvet cover in room 1109. Observed stained mattress pads in rooms 1132, 1001, 1041, 1039, 1032, 1023, 921, 941, 901, 519, and 401. Observed mattress pad torn in room 322.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed housekeeping carts throughout facility where chemicals and personal items are stored in direct contact with single service items and clean linens.
Jun 13, 2016 A 92 · 3 violations
#13 · Hot and cold running water provided (116-128 F) in guestrooms −3
Repeat Non-Compliance: Observed hot water as low as 80F in room 1241, 83F in room 1036, 106F in room 1005, 110F in room 919 and 904...
**Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#16 · Ice buckets with liners, ice bucket lids washed, rinsed and sanitized in an approved manner −2
Observed no sanitizer on most housekeeping carts. No sanitizer container at dispenser in laundry room. Ice buckets and lids need to be properly cleaned and sanitized.
**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −3
Repeat Non-Compliance: Observed all ice machine chutes soiled. Put ice machines on a more frequent cleaning schedule.
**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
May 26, 2015 A 95.5 · 2 violations
Inspector comments: 3. Observed water stained ceiling tiles present in laundry room, with minor dings and dents present in the same area. **Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).#7. Observed slow drain sink in room 1002, shower nozzle collecting pink residue in room 1027, loose shower head collar in room 430.**Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).#8. NOTE: Observed spray bottle missing nozzle on disinfectant. Provide nozzle for proper use. #20. Observed slight rust build up present at wall vent in hall way on 11th floor. Observed ceiling vent in bathroom of room 723 collecting dust in need of cleaning. **In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).#25. Observed 1 small pick in linen in room 1002, and 1 stain on mattress pad in room 822. **Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).#26. Observed loose edge of wall paper and ceiling above shower in need of touch up paint. **The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).#27. Observed wear and tear on computer chair in room 941, with chip in bottom of dorm style fridge. **Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).#30. Observed linen pillows stacked on linen in laundry room. Provide pallet to store linen off floor.**Storage rooms or cabinets shall be provided for all supplies, linens, and equipment. 15A NCAC 18A .1813 (a).**Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).Mr.Buckley and Ms Lorraine were present during inspection
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Repeat Non Compliance: Observed hot water range from 110 - 113F scattered on some floors in facility. Majority of rooms met 116F hot water requirement. Water temp shall be adjusted to meet 116F throughout facility. **Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#17 · Ice machines clean and in good repair; ice machine meet requirements −3
Repeat Non Compliance: Observed ice machines collecting black residue on following floors: 10, 7, 3. Ice machines shall be kept clean and in good repair. **Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
May 8, 2014 A 95 · 3 violations
Inspector comments: 3. -Observed spiders and webs on the 3rd floor walls/ceilings.-Observed water stained ceiling tiles over ice machines on all floors.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).8. Observed some housekeepers not explain using the sanitizer on the vanity after cleaning it.After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).32. Observed chemical bottles stored with the clean towels on 2 housekeeping carts.Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).Mr. Jay, Ms. Lorraine, Mr. Syed, and Mr. Michael present.
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Repeat Non-Compliance: Observed water in room 1240 at 114.7F, room 1101 at 111F, and room 420 at 113F.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Repeat Non-Compliance: Observed black build up in the ice machine chutes on the 12th and 8th floors.Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −2
Observed stains or holes in mattress covers, sheets, and/or mattresses in rooms 1240, 1101, 1018, 904, 838, and 420 (all rooms inspected).Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HILTON AT UNIVERSITY PLACE” or State ID 2060200053). Inspection type (routine vs. follow-up) is not published in the county's data.