DOUBLETREE BY HILTON CHARLOTTE CITY CENTER

REPEAT VIOLATION: 15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed yellowish-pink biofilm build up on ice machine chutes on floors 15, 12, 9 and 3. Increase and maintain equipment clean. -1-

REPEAT VIOLATION: 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed small burn hole on mattress cover in room 316; change encasement to protect the mattress. No escalation of points due to notable improvement from previous inspection. -0-

REPEAT VIOLATION: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed disrepair at ceiling window sill due to water damage in room 916 and (1) HVAC unit in room 316 in need of cleaning. No points deducted due to notable improvement from previous inspection. -0-

15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed chemical spray bottle stored over clean linens on housekeeping cart. CDI - Chemical removed. -0-

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed pink biofilm build up on ice machine chutes on floors 10, 9, and 8. Increase and maintain equipment clean. -0.5-

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand sink in laundry room with out hand towels. -0-

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains on the mattress covers in rooms 1027, 821 and 702. -0-

REPEAT VIOLATION: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damaged walls at employee elevator. Also observed HVAC units in the main hallways to the guest rooms accumulating heavy amount of dust. Clean more often as there is heavy construction on the exterior of the facility. -2-

General comment: 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.Observed toilet seat in room 1210 loose. Observed toilet seat cap to at hinge in disrepair and not clean in room 828. Observed some debris along the underside of the bed along the carpet.

General Comment: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed HVAC units in the main hallways to the guest rooms accumulating heavy amount of dust. Clean more often as there is heavy construction on the exterior of the facility.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed dirty linens not entirely in the dirty bag and touching other items on the cart, such as clean linens, single service items.

15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed room freshener in sanitizer spray bottle on linen cart. Provide a new bottle with the correct labeling. Do not use other chemical bottles for sanitizer. Observed a clear liquid in disinfectant spray bottle.

Observed build up on the ice machine on the 15th, 12th and 9th floor. Needs to be cleaned. **4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf

Observed wall damage in the storage closet on the 15th, 12th and 11th floor. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed cups not stored properly on the 7th floor. Ensure that cups remain covered while on housekeeping carts to prevent possible contamination. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained carpeting and detached carpet baseboard in room 514. Observed mildew in shower of room 1117 and 1215. Observed significant staining on carpeting in hallway 12th floor. Observed debris on carpeting in corners room 1422, 1117, 514. Observed debris under pull out bed room 1215. Observed unknown organic debris on wall near toilet room 1117. Some scuffing on furnishings room 1215, 1422. REPEAT

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed debris and hair on mattress covering in room 1215. Observed organic material on comforter room 514. REPEAT

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed bags of clean linens stored on floor under folding tables in basement laundry facility.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed partially used roll of toilet tissue and used tissue laying mixed with clean linens on cart on 14th floor. Observed personal beverages mixed with clean linen on cart on 5th floor.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains on the mattress in rooms 1130 and 312. REPEAT.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained sheets in room 316 and 506. Observed stain on couch in room 506.

15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed sanitizer in a "Room freshener" spray bottle. This was corrected and a new bottle was brought with the correct labeling. Do not use other chemical bottles for sanitizer.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stain on mattress in rooms 1116 and 1215.

General Comment: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed heavy dust on ceilings in housekeeping room.

Observed ice machine chute in need of cleaning on the 15th and 14th floor. Ensure that chutes are being cleaned at a frequency high enough to prevent build up. Overall improvement from last inspection. **4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf

Observed chlorine sanitizer test strips at the establishment but none for quat sanitizer. Ensure that test strips are made available. **15A NCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. (thy l

Observed coffee lids stored on housekeeping cart on 15th floor without proper protection. Spoke with staff about leaving them in plastic sleeve. Only cart with issue throughout inspection. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Observed several ice machines on the floors with black, brown and pink build up on ice chutes. REPEAT NONCOMPLIANCE. Needs to be thoroughly cleaned and at a high enough frequency to prevent build up. Observed several coffee makers with build up of coffee residue. Needs to be cleaned. **15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. **15A NCAC 18A .1824(l) Equipment for preparing coffee and tea shall be kept clean, but is exempt from sanitization required by Paragraph (c ) of this Rule.

Observed several ventilation filters with heavy dust build up during the inspection. Filters need to be cleaned/replaced. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed single-service articles such as coffee cup lids stored without adequate protection. Observed bag of trash stored on top of clean linen. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Observed house keepers describe incorrect process to clean vanity. Sanitizer shall be applied to vanity. **After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b). **The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).

Repeat Non Compliance: Observed multiple ice shoots (white portion) collecting pink residue build up in need of cleaning. Improvement seen from previous inspection. Observed multiple parts of PVC pipe not plumbed to floor drain. Provide air gap when draining. **Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).

Repeat Non Compliance: Observed toilet paper, bottles of water and other itens stored on the floor in storage closets. **Storage rooms or cabinets shall be provided for all supplies, linens, and equipment. 15A NCAC 18A .1813 (a).