A97
HILTON CHARLOTTE AIRPORT
2800 COLISEUM CENTRE DR, Charlotte, NC 28217
Lodging · NC permit/State ID 2060200251
Latest gradeA (97)
Last inspectedSep 30, 2026
Inspections on record12
On record sinceJun 9, 2014
Score history
Jun 9, 2014Higher is betterSep 30, 2026
Inspections & violations
Sep 30, 2026 A 97 · 6 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −0.5
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair.
** Observed disrepair ice machine on 9th floor, need repair. Observed soiled ice machine in the chute needs cleaning on 8th, 4th, 3rd floor. Observed rusted screws inside the refrigerator in rooms (815, 834, 920, 707, 525, 312, etc..) making the refrigerator with rusted stained at the back. Keep all equipment clean and good repair.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-501.114 Maintain sanitizer at correct concentrations when being used to sanitize. -P
** Observed dishwasher machine for glassware in laundry room is not working properly to sanitize the glassware. Ensure to repair/service the machine to be able to sanitize the glassware with high temperature or chemical as prefer. Also obtain testing strips and device to test the machine as it should work properly.
VERIFICATION NEEDED within 3 days (10/3/26)
NOTE: In the meantime, all glassware shall be cleaned and sanitized properly in the kitchen until the machine is properly working.
#20 · Thermometer provided; test strips provided −1
REPEAT
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips in laundry room.
** Observed the facility without QAC sanitizer testing strips in the laundry room. Obtain the testing strips and have it available for use.
#31 · Linen properly handled and stored
General Comment:
15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only.
** Observed several dirty carts in laundry room without labeling. Observed clean linens stored inside a cart that labeled “Dirty Linens”. Ensure to label all dirty linens carts and only store dirty linens in it at all times.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
General Comment:
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
** Observed housekeeping carts need to be reorganized and keep dirty and clean items separate, clearly separate and not touching each other to avoid cross contamination at anytime.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
General Comment:
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles.
** Observed clean items boxes (pillows, water, coffee, tissue, etc..) stored directly on the floor throughout the facility in laundry room, all floor storage rooms. Ensure to store/keep clean supplies off the floor at least 6 inches at anytime to avoid cross contamination.
Jul 9, 2025 A 98 · 2 violations
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips in laundry room.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained ceiling tiles and drooping ceiling tile in laundry room closet. Repair/replace.
Jul 17, 2024 A 98 · 1 violation
Inspector comments: Limited rooms during inspection due to high level of occupancy.
#22 · Water from approved source; backflow prevention; plumbing in good repair −2
5-205.15 Maintain a plumbing system in good repair. Observed six out of eight toilets in women’s restroom in lobby area not able to flush. Repair.
Mar 15, 2023 A 98 · 2 violations
Inspector comments: Limited rooms during the inspection due to high volume of occupancy.
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained ceiling tiles on the back hallway near the laundry room. Needs to be replaced.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed single service cup lids stored on housekeeping carts without adequate protection. Lids should be stored to prevent possible contamination.
**15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Feb 9, 2022 A 98 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed sofas in rooms 504 and 307 with staining. Lodging establishment is in the process of going through renovations so furniture is currently being removed.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained ceiling tiles in the hallway leading to the laundry room and inside the laundry room. Needs to be replaced. Observed wall paper peeling on the 5th floor near room 507. Will be repaired during the remodel.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
NOTE: Floors 6 and 7 are currently down for renovations. 2nd floor was down due to being occupied to construction team.
Apr 27, 2021 A 97 · 3 violations
Inspector comments: *NOTE; Floors 6-9 were being renovated during time of inspection, renovation includes new carpet, mattresses, furniture, and drapes.
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips to test sanitizer in laundry area.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed carpet staining in room 532, 404, and 403. Observed couch stained in room 334.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained ceiling tile within employee access area on first floor. Stained ceiling tile were being replaced during time of inspection.
Sep 3, 2019 A 94 · 5 violations
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed a box of single service cups stored on the floor in the 8th floor storage room.
NO POINTS DEDUCTED.
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no testing kit to measure the concentration of the sanitizing solution used within facility.
NO POINTS DEDUCTED.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains on drapes and drapes being held together with black tape throughout facility. Observed red couch cushions stored in all rooms with staining in most rooms checked during inspection. Observed torn mattress pad in room 835. Observed stain on mattress pad in rooms 619 and 504. Observed minor staining on mattress in room 625 and 619. Observed minor black build up inside of the shower grout throughout facility.
REPEAT VIOLATION.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed one housekeeping cart with single service lids stored near cleaning rags and exposed to air contamination. Observed same housekeeping cart with cleaning rags stored on top of single service hygiene products.
REPEAT VIOLATION.
#38 · Premises kept neat and clean
15A NCAC 18A .1827(a) The premises shall be kept free of litter and items unnecessary to the operation or maintenance of the lodging establishment, such as equipment that is nonfunctional or no longer used. Observed boxes, pillow, and litter stored outside of dumpster.
NO POINTS DEDUCTED.
Jun 29, 2018 A 96 · 4 violations
#9 · Food and ice protected from environmental or other sources of contamination; proper dispensing of ice
No Points Deducted:
Observed some of the ice machines with black buildup inside. Clean.
15A NCAC 18A .1823 (c ) Ice used for room service shall be manufactured from a water supply that complies with 15A NCAC .1700 rules and 15A NCAC 18C rules and shall be stored and handled in a manner so as to prevent contamination.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
-Repeat: Observed no sanitizer on any of the housekeeping carts. Provide and follow the rule below.
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests.
-Observed the pullout mattress torn (424). Torn blackout curtains (505 & 426). Stains on couch cushions (618 & 505). Stains on pillows and/or mattress pads (907, 731, & 426). Debris under the arm chair cushion (813).
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed personal drinks and chemical bottle nozzles stored directly on or next to clean linens on the housekeeping carts. Rearrange to prevent contamination of the items that will go in the guest rooms.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
#33 · Garbage and refuse disposal; facilities maintained
No Points Deducted:
Observed the compactor not working and bags of trash sitting on the ledge of it. Follow the rule below.
15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair.
Nov 8, 2016 A 97 · 3 violations
#3 · Floors, walls and ceilings clean and in good repair −0.5
-Observed ceiling stains and 'bubbling' on the 9th floor by rooms 913 & 914.
-Observed a pink discolored ceiling tile stain in the laundry room.
-Observed floor tiles broken in the 4th floor housekeeping closet.
Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#8 · Lavatory and vanity sanitized, testing method available and used −1
-Observed some housekeeping carts with no sanitizer, Some housekeeping carts with chlorine sanitizer above 1000ppm (bleaching out the test strips), and Some of the housekeepers not stating that they spray sanitizer on the vanities and allow it to air dry.
The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
-Observed no chlorine test strips. *A method or equipment for testing the sanitizer shall be available and used to insure minimum prescribed sanitizer strength. 15A NCAC 18A .1809 (b).
#31 · Linen properly handled and stored −1.5
-Repeat: Observed boxes of pillows stored on the floor in storage rooms, and observed boxes of tissue stored on the floor in the laundry room.
Provide shelving or any other method that helps in cleaning. IF VIOLATION IS OBSERVED ON THE NEXT INSPECTION, POINTS WILL BE INCREASED.
Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. 15A NCAC 18A .1813 (b).
-Observed soiled linen being put in a bin labeled 'Clean". Use the correct bins.
Soiled linen shall be so handled and stored as not to come in contact with clean linen. 15A NCAC 18A .1813 (c).
Jul 23, 2015 A 97 · 2 violations
Inspector comments: General Comment: #7. Observed light dust on ventilation covers in bathrooms that were vacant dirty. Wipe/clean ventilation covers in bathrooms. **Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).#26. Observed top of carpet base moulding loose in room 923 near window in room. Tightly secure top of carpet base moulding in room. Observed minor corner wall damaged in storage rooms/ house keeping cart rooms. Repair corner edge of wall in storage room/house keeping cart room. I recommend installing corner wall moulding.**The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d). Mrs. Brenda Singh, Mr. Chris Tobin and Mr. Paul Papadopulos present at time of inspection.
#31 · Linen properly handled and stored −1.5
Observed cases/boxes of new pillow stored on the floor in storage rooms throughout hotel on several floors. Observed cases/boxes of linen/pillows stored on the floor in laundry room. Store cases/boxes of new linen/pillows off the floor. Store items on shelving or dunage racks. Observed house keeper changing linen on beds in rooms and observed pillows and duvet covers stored/placed ont he floor. When changing linen inform staff to place pillow on top of furniture/chair but not the floor.Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. 15A NCAC 18A .1813 (b).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed house keeper personal drink in cup stored near glassware on top of house keeping cart. Stored employee drinks below and away from clean linen, food service utensil/equipment and consumable items. Observed bathing items provided by hotel in small bottles(conditioner, shampoo, bath wash) stored near glassware but not touching glassware. Recommend moving small bottles of bathing items on opposite side of basket stored and used on house keeping carts. Storage on house keeping cart has improved greatly since previous inspection!
Feb 18, 2015 A 97 · 1 violation
Inspector comments: General Comment: #1.Observed vent cover on the ninth floor soiled in general area of the elevators. Clean vent covers and replace any stained vent covers that will not come clean.**Ventilation located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b). #13. Observed hot water temperature spike to 135F in room 705. Water temperature fell back down and water temperature throughout in rooms on different floor was 116F-128F. Just monitor water temperature!**Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e). #7. Observed some light dust on ventilation in bathrooms. Clean ventilation in bathrooms.**Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a). #23. Observed stain on window covering in room 408. Clean stain on window covering or replace window covering.**Window coverings shall be kept clean and in good repair. 15A NCAC 18A .1812 (b). #26. Observed corner of wall damaged near room 707; repair corner of wall. Observed some holes in wall and corner of walls damaged in linen/house keeping cart storage rooms. Patch/seal holes in wall and repaint. Observed some loose rubber cove base moulding, broken floor tiles and stained/missing ceiling tiles in house keeping cart storage room, linen storage room and chemical closet. Tightly secure loose rubber cove base moulding. Replace broken/damaged floor tiles. Replace missing and water stained ceiling tiles.**The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d). #33. Observed some debris on the ground between trash compactors. Clean ground between dumpster/trash compactors. Mr. Nabil Wissa and Mrs. Brenda Singh present at time of inspection.
#32 · Supplies on carts properly stored, carts clean and stored properly −3
Repeat Non-Compliance item! Observed items not properly stored on house keeping cart throughout on all floors. Observed clean linen stored on top of clean utensils on house keeping cart and under dirty linen bag. Store clean linen on lower shelving on house keeping cart. Observed duster and broom on house keeping cart stored near clean linen and clean cups on house keeping cart. Store and place cleaning supplies near trash storage area on house keeping carts. Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Jun 9, 2014 A 96 · 3 violations
Inspector comments: Nancy Obster (General Manager), Mark Keaton (AGM), Chris Tobin (Engineering), and Mireya (Housekeeping) were present during the inspection.#12 - Observed no back-flow preventer on the shower wand in room 525. **Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c).#16 - A house keeper stated that the ice bucket lids were only cleaned with water. **When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).#27 - Observed a drawer with hair, two couch beds with damaged mattresses, debris and personal items under chair cushion in a clean room, and a phone with risidue. **Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).#33 - Observed the construction dumpster (no lid) with garbage and some flies present, and the compactor with uncovered garbage. **All garbage and trash shall be collected and stored in covered containers in such a manner as not to create a nuisance. 15A NCAC 18A .1814 (a).***Carbon monoxide alarms were installed in all required rooms/areas. See attached Carbon Monoxide Assessment Form.
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed one house keeping cart in use was not supplied with sanitizer (6th floor), and one house keeper stated that she used a cleaning rag to dry sanitizer.**Prior to using the sanitizer, the lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. 15A NCAC 18A .1809 (b).**After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).**Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed the ice machines had black residue on the interior surfaces of some machines.**Ice used for room service shall be manufactured from an approved water supply and shall be stored and handled in a sanitary manner. 15A NCAC 18A .1811 (c).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed a house keeper's purse was stored with the clean bed linens, some dusters were touching the clean linen, and some supply caddies with residue.**Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).**Housekeeping carts shall be kept clean and stored in a clean area. 15A NCAC 18A .1813 (e).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HILTON CHARLOTTE AIRPORT” or State ID 2060200251). Inspection type (routine vs. follow-up) is not published in the county's data.