A100
COMFORT SUITES #391
3425 MULBERRY CHURCH RD, Charlotte, NC 28208
Lodging · NC permit/State ID 2060200280
Latest gradeA (100)
Last inspectedOct 28, 2025
Inspections on record12
On record sinceJun 3, 2014
Score history
Jun 3, 2014Higher is betterOct 28, 2025
Inspections & violations
Oct 28, 2025 A 100 · 1 violation
#27 · Physical facilities installed, maintained, and clean
Observed wall damage in the housekeeping closet on the 4th floor.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
NOTE: Limited availability due to hotel going through renovations. Hotel will be changing name. Will follow-up on ownership.
Oct 21, 2024 A 99 · 3 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −1
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed ice machine on multiple floors out of order. Observed ice machine on the 2nd floor leaking. Needs repair. Manager stated new ice machines have been ordered. REPEAT.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed wall damage in hall outside housekeeping room. Observed ceiling tiles damaged over ice machine on first floor. Needs repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed small holes in sheet in 420. Observed small stain and debris on linens in 512. Needs to be clean and in good repair.
Oct 20, 2023 A 97.5 · 2 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −0.5
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed ice machine on 3rd floor out of order.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed couch cushions in room 203 & 303 with a hole, and ripped. Observed sheer curtains in room 203 &109 ripped. Observed desk chair in room 203 & 109 with back cushion torn. Observed rubber black out curtain in room 203 & 109 badly stained. REPEAT
Aug 31, 2022 A 95.5 · 4 violations
#20 · Thermometer provided; test strips provided −1
Observed no test strips during the inspection.
**15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed dust build up on vent filters on hallway HVAC unit on 5th floor and vent cover cracked on 4th floor.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed wall damage in storage closets on 5th, 4th and 3rd floor. Needs to be repaired. Observed wall damage near the ice machine on 4th and 3rd floor. Observed water stained ceiling tile in guest laundry on 2nd floor.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#31 · Linen properly handled and stored −1.5
Observed boxes of clean linen stored on the floor in the 5th floor storage closet.
**15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
Jul 20, 2021 A 90.5 · 8 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed black buildup in the ice machine chutes on the 2nd-4th floors. Clean.
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair.
#20 · Thermometer provided; test strips provided −1
Observed no test strips to test the Quat sanitizer. Provide.
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
Observed no paper towels at the laundry room handsink. Provide.
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Repeat: Observed stained sheer and middle vinyl curtain lining on windows throughout facility.
Observed stained mattresses in 503, 405, and 205.
Observed torn/damaged pullout mattresses in 310 and 205.
Observed a rip in the couch cushion.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −4
Repeat: Observed stained ceiling tiles and some with holes in them at the ends of each hall by the vending/ice/laundry and AC unit areas throughout.
Observed hole in the wall by the laundry machines and ice machine on the 5th floor and in the 2nd floor laundry.
Observed stained ceiling tiles on the 1st floor hall and in the fitness room.
Observed the wallpaper peeling at the end of the hall on the 4th floor (stair case #1 side).
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#28 · Insects and rodents present; live animals prohibited from food preparation, storage, sales, display, or dining
No Points Deducted:
Observed ants in room 205 in the microwave and refrigerator.
15A NCAC 18A .1826 (i) Maintain premises free of insects, rodents, and other pests.
#30 · Linen clean and in good repair; two sheets provided for each bed
No Points Deducted:
Observed a hole in the mattress cover in 503 and Stained mattress cover in 310.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#33 · Garbage and refuse disposal; facilities maintained
No Points Deducted:
Observed the dumpster doors open and the lid cracked not allowing it to close tightly. Exchange with a repaired unit.
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers.
Nov 30, 2020 A 95.5 · 6 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5
15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed buildup inside ice chutes leading away from machine to drain on all floors. -.5-
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed toilet paper rolls and single use cups stored on floor in storage closet on 5th floor. -0-
#22 · Water from approved source; backflow prevention; plumbing in good repair
15A NCAC 18A .1825(a) Water, plumbing and waste shall comply with Chapter 5 of the food code as amended by Rule 15A NCAC 18A .2655. Observed water piping with pink buildup on exterior leaking over ice machine on 4th floor. Observed leak at piping of ice machine on 2nd floor into white plastic ice bucket behind machine. -0-
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed broken soap dish in bath tub at wall in room 520, stained middle vinyl curtain lining on windows throughout facility, stains on pull out couch cushions in 316, rusty spots in bottom of tub in 103. -0-
#27 · Physical facilities installed, maintained, and clean −4
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed water stained and holes with water damage in ceiling in all hallways near AC units. Observed dark rusty buildup on ceiling above 411. Observed broken floor tiles near ice machines on all floors. Observed damaged AC unit with broken vents in hallway and hole in wall in guest laundry on 4th floor. REPEAT -4-
#34 · Premises maintained to prevent breeding and harborages
15A NCAC 18A .1826(i) The premises and guest rooms shall be maintained free of insects, rodents, and other pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence on the premises and eliminating harborage conditions. Observed one decomposing rodent in bait trap on 2nd floor behind ice machine and standing water around ice machines on all floors. Observed live insects and dead insects in guest rooms and in hallways near AC units. -0-
Jun 26, 2020 A 95 · 2 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
Observed black residue in ice machine chute of floors 1, 2, 3, and 5.
4-701.10* Equipment food contact surfaces and utensils shall be sanitized.
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained/bulging ceiling tiles above ice machines on 1st, 2nd, 3rd, and 5th(missing tiles/leak) floors. Observed damaged window sill in room 307. Observed damaged wall joint in 2nd floor storage room.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
***NOTE*** Observed personal items stored in housekeeping storage on 2nd floor. Storage is only used to store old/unused linen/equipment.
Jun 27, 2019 A 92.5 · 7 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −0.5
Observed broken and damaged gaskets on refrigeration units in rooms throughout rooms on different floors. Replace damaged/split gaskets on refrigeration units in rooms. Damaged area on gasket was collecting trash and debris. Replace missing control knobs in refrigeration units in rooms throughout on different floor. Observed ink pen caps used as controls in refrigeration units in rooms on different floors. 15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair.
4-202.16 Non food contact surfaces shall be free of unnecessary ledges, projections, and crevices, and designed and constructed to allow easy cleaning and to facilitate maintenance.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed ice machine chute and ice machine guard soiled throughout on all five floors of lodging establishment. Thoroughly clean and sanitize ice chute and ice guards on ice machines on all five floors.
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair.
4-701.10* Equipment food contact surfaces and utensils shall be sanitized.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Touch-furniture throughout in rooms with a furniture marker. Observed scuffed furniture throughout in rooms. Observed stained window covering and stained and damaged black out window covering throughout in rooms. Clean or replace stained window covering and window black out covering. Observed holes in wall behind doors in rooms where carpet was replaced and door stops not re-installed. Patch holes in walls behind doors and replace missing door stops. Observed shower heads throughout in rooms soiled. Thoroughly clean shower heads in rooms. Observed missing/damaged soap dish in shower of room 110. Replace missing/damaged soap dish in shower. Recaulk base of shower in room 110. Monitor and repair wall in room 218 and 204 bathroom. Replace damaged electrical outlet covers in rooms. Replace lamp covering in rooms stained with paint. Tightly secure loose carpet upon entering rooms to prevent a trip hazard.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. \ |
#27 · Physical facilities installed, maintained, and clean
Lodging establishment is still replacing carpet, light fixtures and heating and cooling units in hallways. Replace missing base carpet moulding. Replace water stained ceiling tiles in hallway. Patch holes in wall in house keeper cart storage room and repaint walls. Replace water stained ceiling tiles in vending/laundry room area. Tightly secure loose wall paper around window at end of hallways. Repair wall in vending/laundry area. Clean area under chair cushions in lobby area.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. of points deducted
#31 · Linen properly handled and stored −1.5
Observed employee personal belongings and lost and found items stored on and near clean linen in laundry room. Observed clean linen stored on uneasily cleanable surface(shelving) in house keeping cart storage room. Do not store personal belongings or lost and found items on or near clean linen. Do not store clean linen on bare wood shelving. Paint or apply wood sealant to any bare wood shelving where clean linen will be stored. Provide additional shelving to store boxes of new linen off the floor.
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed cleaning items stored on and over clean linen on house keeping cart. Do not store or place cleaning items on, near or over clean linens on house keeping carts.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
#33 · Garbage and refuse disposal; facilities maintained
Replace trash dumpster with missing sliding side door.
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles.
Apr 3, 2018 A 97 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed dresser surfaces damaged in guestrooms #512, #519, #410, #419, #319, #303, #212, #105 in need of resurfacing / repair.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed lids missing from dumpster (call waste management company to replace dumpster).
Jun 6, 2016 A 95 · 3 violations
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Observed some build-up on larger white shower heads in bathrooms within rooms on 5th floor and 3rd floor. Thoroughly clean shower heads on bath fixture. Refurbish chipped spot on bath tub in room 516. Clean hair dryer and hair dryer holder in room 520. Caulk/seal back splash to lavatory counter in room 503.
Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#14 · Water cooler, fountain or dispenser approved −2
Observed water fountain mouth guard soiled on water fountain near laundry room/office area. Observed low water pressure on water fountain on water fountain near laundry room/office area. Thoroughly clean water fountain mouth guard. Increase water pressure on water fountain.
Facilities for the dispensing of drinking water shall be of sanitary design. If drinking fountains are provided, they shall be of angle-jet type. 15A NCAC 18A .1811 (a).
#31 · Linen properly handled and stored −1.5
Observed clean linen stored in a linen bin labeled soiled in laundry room area. Observed rooms being cleaned and comforters stored/placed on the floor while beds were being made. Store clean linen in clean linen bin. Do not store or place comforters on the floor while cleaning room and making beds.
Soiled linen shall be so handled and stored as not to come in contact with clean linen. 15A NCAC 18A .1813 (c). Store linen in manner to prevent contamination.
Dec 10, 2014 A 92 · details not yet loaded
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Jun 3, 2014 A 90.5 · details not yet loaded
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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COMFORT SUITES #391” or State ID 2060200280). Inspection type (routine vs. follow-up) is not published in the county's data.