A97
LAKE NORMAN RESIDENCE INN
16830 KENTON DR, Huntersville, NC 28078
Lodging · NC permit/State ID 2060200308
Latest gradeA (97)
Last inspectedMar 17, 2026
Inspections on record12
On record sinceJun 9, 2014
Score history
Jun 9, 2014Higher is betterMar 17, 2026
Inspections & violations
Mar 17, 2026 A 97 · 4 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures.- Observed a duel sink in laundry room without soap and paper towels for hand washing. Ensure to supply all hand washing items at the sink at all times.
#31 · Linen properly handled and stored
General Comment:
15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only.- Observed dirty carts in laundry room and chute linen closet without labeling. Ensure to put label on each linen carts (clean or dirty).
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.- Observed on housekeeping cart, coffee and soap store on top of each. Ensure to arrange clean/food items and dirty/chemical items clearly separate from each other to prevent cross contamination at anytime.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
General Comment:
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles.- Observed clean supplies items (linens, water bottles, toilet tissue) boxes stored on the floor in storage room 1st and 2nd floor. Ensure to keep/store clean supplies off the floor at least 6 niches above the floor at anytime.
Oct 7, 2024 A 97 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Stain observed on couches in rooms 106 and 203.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Accumulation of black residue on AC vent in room 310.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.110 Refuse, recyclables, and returnables shall be stored in receptacles so that they are inaccessible to insects and rodents. Observed trash bag containing breakfast food stored on the ground by the dumpster area.
Nov 20, 2023 A 98 · 1 violation
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed staining under couch cushions in room 201 and 303.
Nov 2, 2022 A 97.5 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed vents in restrooms in need of cleaning due to build up of dust.
#31 · Linen properly handled and stored −1.5
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed linens stored in 3rd floor storage area stored in boxes on floor.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed dumpster lids broken off at rear at dumpster and in need of replacement.
Feb 24, 2022 A 98 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
REPEAT
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed damage to light fixture inside guest room #111 bathroom in need of repair; Observed bathroom exhaust fan also in need of cleaning inside guest room #111.
(note) points kept at half due to improvement.
#27 · Physical facilities installed, maintained, and clean
NO POINTS DEDUCTED
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed water damaged ceiling on 3rd in hallway in need of repair.
Apr 5, 2021 A 98 · 1 violation
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed debris collected underneath bed skirts in guestrooms #208, #105, #117 in need of general cleaning; Observed debris collected underneath bottom dresser drawers in guestrooms #105, #117 in need of general cleaning.
May 18, 2020 A 99.5 · 1 violation
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed a box of coffee filters stored on the floor in the storage closet. CDI- PIC relocated items to a top shelf.
Feb 22, 2019 A 98 · 2 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
NO POINTS DEDUCTED
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Management will use Hand Hygiene Program in place of sink.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
REPEAT
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed misc storage underneath dresser drawers and utensils drawers in kitchenette area in majority of guestrooms checked.
May 4, 2018 A 96 · 7 violations
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed boxes of paper towels and toilet paper stored on floor of second floor storage.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule.
15A NCAC 18A .1825 (c ) Facilities that do not have handwashing sinks in soiled linen areas shall not be required to install additional lavatories if a hand hygiene program, approved by the regualtory authority, is used.
Observed no handsink in laundry room for employees to wash hands between clean and soiled laundry. Provide a handsink or an approved hand hygiene SOP by 10/1/18. Observed employees are stripping a bed, then making a bed with no handwash in between. Suggestion made to provide soap and towel for each house keeper so they can wash hands in room between soiled and clean linens.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed torn mattress pad on bed in room 303. Observed stained pillow in rooms 305 and 303. Observed stained mattresses in rooms 319 and 103. Observed bathroom vanity drawer off track in room 319. Observed showerheads with pink build up in rooms 303, 216, and 211. Observed cabinet finishing damaged on vanity in room 303. Observed couch stained underneath cushion in room 216. Observed tub chipped in room 109.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed wall damage in maintenance room on 2nd floor. Observed under the sink damage in kitchen of room 216. Observed gap in backsplash and wall in rooms 319 and 305.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained pillowcase in room 303. Observed stained curtain in room 303.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster with damaged lids and doors open.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled −1.5
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed boxes of chemicals including laundry detergent, dryer sheets, and scotch brite stored over individal single service items and indidvidual food items for rooms.
Jun 20, 2016 A 95 · 3 violations
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed water temps129-132F in rooms 219, 320 and 205.
**Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −2
Observed stained mattress pad in room 219. Stained pillow case, room 109. Bed skirts with hair build-up and insect exoskeletons (most likely beetle) in rooms 109 and 205. Hole in sheet for hideaway bed, room 304.
**Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed boxes of supplies stored on floor in second floor storage room.
**Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
**Storage rooms or cabinets shall be provided for all supplies, linens, and equipment. 15A NCAC 18A .1813 (a).
Apr 28, 2015 A 97 · 2 violations
Inspector comments: 14. Observed water fountains missing nozzle caps, residue collecting.Facilities for the dispensing of drinking water shall be of sanitary design. If drinking fountains are provided, they shall be of angle-jet type. 15A NCAC 18A .1811 (a).29. Observed coffee makers dirty in filter basin in 217, and 327.Coffee and tea makers shall be kept clean. Coffee or tea pots and other multi-use items exposed to heat during use may be washed and rinsed in place. 15A NCAC 18A .1812 (f).30. Repeat non-compliance: Observed storage areas collecting debris on floor in halls throughout.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b). Improvement from previous inspection.Ms. Lauren Story received inspection.
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Repeat non-compliance: Observed shower heads in bathrooms throughout facility collecting pink residue. Observed tub caulk not smooth in 327.Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed hot water in 110 at 132 degrees and 135 in room 119.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
Jun 9, 2014 A 98 · 2 violations
Inspector comments: General Comment: #27.Observed arm rest on chair in room 312 and 105 worn/damaged. Repair arm rest on chair or replace chair.**Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).#26. Observed nail popping out(nail popper) along upper section of walls throughout in different rooms. Repair upper section of wall and touch-up paint/repaint where needed.**The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d). #7. Observed slight pink microbial growth present on shower head in room 215 and shower curtain rod loose. Thoroughly clean shower head and tightly secure loose shower curtain rod.**Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).Carbon monoxide detectors present in laundry room, employee break room, men & women bathroom, room 117, 217, 317, 119, 219, 319, 118, 218, 318, 107, 207, 307, 108, 208, 308, 122, 124, 222, 224.**CARBON MONOXIDE DETECTORS WILL NEED TO BE INSTALLED IN ROOM 115, 215, 315, 120, 220, 320, 123, 223, 323, 109, 209, 309, 110, 210, 310, STORAGE ROOM NEAR BREAK ROOM, STORAGE ROOM BESIDE 208, GUEST LAUNDRY, STORAGE ROOM BESIDE 308, MAINTENANCE CLOSET AND LINEN CLOSET ON THIRD FLOOR!**Mrs. Lauren Story present at time of inspection
#20 · Ventilation clean and in good repair −0.5
Observed vents in rooms and bathrooms soiled throughout. Thoroughly clean vents in rooms and bathrooms throughout lodging facility.**In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed storage on the floor in storage room(paper work, cases of clean linen, shampoo conditioner). Remove storage off the floor. Store items on shelving or dunage racks.**Storage rooms or cabinets shall be provided for all supplies, linens, and equipment. 15A NCAC 18A .1813 (a).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “LAKE NORMAN RESIDENCE INN” or State ID 2060200308). Inspection type (routine vs. follow-up) is not published in the county's data.