WESTIN CHARLOTTE

15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips for QAC sanitizer in facility.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed dust buildup on vent above shower in room 417. Keep clean. REPEAT

5-205.15 Maintain a plumbing system in good repair. Observed two laundry machines in disrepair. PIC indicated that there is a work order for it. 5-202.13 Provide an air gap between the water supply inlet and flood level rim of the plumbing fixture or equipment at least twice the diameter of the water supply inlet. -P. Observed air gap in the ice machine on 2017, 509 hall way blocked by beer containers and soda containers. Also ice machine at 509 hall way was in disrepair.

15A NCAC 18A .1826 (e) Where only natural ventilation is provided, outside openings shall be screened and in good repair. Observed lighting cover in bathroom in room 2510 in disrepair.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed cleaning needed under beds and behind furniture in 420, 2113 as debris was found under.

Observed stain on bed pillow covers. Soiled pillow covers removed at time of inspection. 15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.

Observed wall damage in the storage closest in 25th, 24th, 20th and 11th floor. Needs to be repaired. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. NOTE: Rooms inspected 2522, 2424, 2022, 1908, 1822, 1807 and 1134

Observed one housekeeping cart with Starbucks cups stored with no protection from contamination. Cups should remain in plastic protection until placed in rooms. **15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination.

Observed sink with build up in room 2324. Housekeeper was called to room to clean. **15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed black staining on shelf underneath the refrigerator in room 2030. **15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

Observed ceiling beginning to peel above the shower in room 2324. Observed water stained ceiling tiles in the laundry room. Needs to be repaired. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed box of sheets stored on the floor in the laundry room. Spoke with staff about placing them on shleving. **15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.

Observed loose single service articles(plastic cups) stored on water dispenser in fitness room. Store single service articles in a dispenser to prevent cross contamination or provide individual wrapped plastic cups. Fitness room is not being used due to COVID-19 pandemic. Plastic cups discarded. 15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination.

Observed light dusting needing on top of head boards throughout rooms. Address water spots on ceiling in room 920 and wall upon entering bathroom. Clean flooring under bed in room. Observed some debris under bed in (1) room. Clean shower vent in room 1717. Tighten loose handle on shower door in 920. 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

Clean/dust vents in hallway area and lobby area. Replace water stained/stained ceiling tile in fitness room. Monitor and repair damaged pieces of wall paper in banquet room where lunch buffet/ food transfer carts are stored. 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed stain on bed linen. Soiled linen removed at time of inspection. 15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.

Observed personal belongings and cleaning products stored near and on clean linens on house keeping carts. Store personal belongings and cleaning products away from clean linens on house keeping cart. 15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Clean grounds around trash compactor at loading dock area.15A NCAC 18A .1827(a) The premises shall be kept free of litter and items unnecessary to the operation or maintenance of the lodging establishment, such as equipment that is nonfunctional or no longer used. Floors 18-25 being remodeled. Floors, 4,5 and 7 not being rented at this time. Lodging establishment is using 6,8,9,10, 12 floor, and 1 room on the 13. Educational handout given to manager at time of inspection.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed yellow staining on mattresses and mattress pads in rooms 2429, 2319, 2122, 2133, 1319, 1120, and 722. Observed stains on couch in rooms 1504, 722, 522, and 502. Observed stain on shower curtain in room 722. Observed stains on drapes in rooms 2122 and 1504. REPEAT VIOLATION.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed large red stain located near foot of bed in room 1120. Observed staining on floor located outside of clean linen closet on twenty third floor. Clean. NO POINTS TAKEN FOR VIOLATION.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stains on bed linen in rooms 2429, 1622, 1504 and,1319. REPEAT VIOLATION.

15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed dark build up on ice machine on floor 18 and residue in the coffee maker in room 2315. REPEAT.

5-203.14 Provide a means of backflow prevention on plumbing systems.-P Observed piping on ice machines on floors 22 and 25 pushed down into drain, eliminating air gap. CDI: Pipe pulled out of drain and air gap restored.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed burnt drape in room 1828 and a stained drape in room 2114.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed dusty vents in bathroom of room 1335, as well as a dusty vent in the ice machine room on floor 12. Observed wallpaper peeling in room 2202.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed minor dark stains on sheets throughout facility.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed water bottle used as employee beverage stored on cart next to clean linens in hall area.

Observed the water on each floor inspected at 131F-144F. Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).

-Repeat Non-Compliance: Observed several carts where the sanitizer was at 0ppm quat. -When asked, some of the housekeepers did not say or show that the sanitizer is used on the ice bucket lids. **When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).

Repeat Non-Compliance: Observed ice chutes with residue build-up. **Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).

Observed no sanitizer on 2 housekeeping carts. Sanitizer did not measure at least 200-400 ppm quat on 2 housekeeping carts. Did not see any approved soap for first washing ice bucket lids before sanitizing on any housekeeping cart.**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).

Repeat: Observed ice chutes with residue build-up.**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).

Observed personal drinks, used soap in contact with clean linens/rags. Dusters stored over clean linens/rags.**Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).

Observed: Ice machines one most floors with mildew, mold, and pink bacteria collecting on the ice chute. **Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c). General Comments: Rust collecting in the tub basin in room 2027. **Repair. Unable to determine if backflow prevention is built into guest room shower wands. **Provide letter indicating such or install inline vacuum breakers on shower wands. Hard wired with battery back up CO detectors are installed in the correct areas (basement boiler room, basement house laundry, lobby, roof access boiler room. Honorata Nowicki (director of housekeeping) present during inspection. Keep up the good work.