A98
SHERATON CHARLOTTE AIRPORT HOTEL
3315 SCOTT FUTRELL DR, Charlotte, NC 28208
Lodging · NC permit/State ID 2060200414
Latest gradeA (98)
Last inspectedDec 2, 2025
Inspections on record13
On record sinceAug 28, 2013
Score history
Aug 28, 2013Higher is betterDec 2, 2025
Inspections & violations
Dec 2, 2025 A 98 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed torn curtain in room 608.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed baseboard missing in storage closet on the 6th floor. Observed wall damage in the laundry room. Needs to be repaired.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Oct 31, 2024 A 98 · 1 violation
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed torn desk chair in room 415. Observed loose toilet seat in room 617. Repair/replace.
Oct 31, 2023 A 95 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed floor ice machine on the 4th and 5th floor with black buildup in chute. CDI PIC had ice machines cleaned during inspection. REPEAT
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed two housekeeping carts with no sanitizer. PIC instructed housekeepers to stop cleaning and refill the sanitizer.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed wall in storage room on 4th floor with large amount of wall damage. Observed floor damage near ice machine on 4th and 5th floor. REPEAT marked on last 2 inspections. Points escalated today.
Nov 4, 2022 A 96.5 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. - Observed 2nd, 4th and 8th floor ice machine with pink residue build up on ice machine shoot that touches the ice.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. - REPEAT- Observed 825, 823, 721, 621, 517, 411, 330, 213, and 125 shower heads in need of cleaning due to pink, brown, and white debris build up. NOTE: Point deduction is at half since last inspection did not observe issues with shower heads.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. - REPEAT- Observed storage rooms on floors 8, 7, 6, and 5 with wall damage. NOTE: Point deduction has remained the same since improvement has been noted from last inspection. However if the violation is noted on next inspection point deduction will increase.
Nov 5, 2021 A 96 · 4 violations
Inspector comments: House keeping director Marc was present during the inspection.
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used
15A NCAC 18A .1824 (a)Food contact surfaces shall comply with parts 4-1 and 4-2 of the food code as amended by Rule 15A NCAC 18A .2654. This shall not prohibit the use of domestic equipment. - Observed ice machine dispensers with minor pink and orange build up on floors 8, 7, 5, and 3.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. - Observed damage to cabinets holding refrigeration to be damaged at bottoms in rooms 805, 705, and 508. Observed window curtains in 805, 813, 705 and 508 with stains.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. - Observed walls to storage closets to be damaged with several larger holes. Observed wall damage in stairway from 7 to 6th floor. Observed ceiling with water damage throughout front seating area.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. - Observed unlabeled toxic materials on house keeping cart. Observed two carts with open buckets of cleaners/disinfectant.
Apr 21, 2021 A 98.5 · 1 violation
#9 · Food and ice protected from environmental or other sources of contamination; proper dispensing of ice −1.5
15A NCAC 18A .1823 (c ) Ice used for room service shall be manufactured from a water supply that complies with 15A NCAC .1700 rules and 15A NCAC 18C rules and shall be stored and handled in a manner so as to prevent contamination. Observed chutes on ice machine in need of cleaning.
Feb 24, 2020 A 98 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
Observed no sanitizer on housekeeping cart on 8th floor. Housekeeper stated there was no more sanitizer. Sanitizer was provided.
**15A NCAC 18A .1824(f) Sanitizers used for sanitization of kitchenware and food-contact surfaces shall be maintained as required in Part 4-5 of the Food Code as amended by Rule 15A NCAC 18A .2564.
#27 · Physical facilities installed, maintained, and clean −2
Observed wall damage in the storage closets on 5th and 2nd floor and the laundry room. Needs to be repaired.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed broom head stored above single service items on the housekeeping cart on the 6th floor. Broom was removed.
**15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
Observed boxes stored on the floor in the 5th floor storage closet. Needs to be stored above the floor.
**15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles.
Aug 27, 2019 A 96 · 4 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stain on drapes in room 704. Observed stain on mattress in rooms 514 and 620. Observed loose toilet seat in room 621.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed ceiling stain on 8th floor right outside of wall near ice machine.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed minor staining on bed linen in rooms 620 and 621. Clean.
NO POINTS DEDUCTED.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed sliding dumpster doors opened during time of inspection.
NO POINTS DEDUCTED.
Jun 28, 2018 A 94.5 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed cabinets used to house mini-refrigerator damaged on edges caused by condensate coming from refrigerator; observed in all rooms.
Observed head board leather ripped in guest room #729
#27 · Physical facilities installed, maintained, and clean −2
REPEAT
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed numerous active leaks from water piping in basement that have plastic buckets tied around piping to collect water. (repair pipes)
Observed ceiling in toilet room of guest room #620 having water damage in need of repair.
Observed ceiling around light fixtures near entrance into hotel having water stains/damage in need of repair.
#34 · Premises maintained to prevent breeding and harborages −1.5
15A NCAC 18A .1827(a) There shall be no fly or mosquito breeding places, rodent harborages, or undrained areas on the premises. Observed large areas of standing water near dumpster area caused by (Payless Rental Car) washing vehicles and allowing water to runoff into grass causing standing water that will not drain. Water from washing process also running into nearby stream; (discontinue water runoff).
Jan 30, 2017 A 91.5 · 5 violations
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a). Observed damaged tub finish in rooms 715 and 527 . Cracked shower wand in room 715. Cracked toilet lid in room 517.
#15 · Multi-use utensils washed, rinsed, sanitized, properly stored and handled; approved facilities if required −2
Multi-use utensils such as glasses, cups, ice buckets, or ice bucket lids when used, shall be washed, rinsed and subjected to an approved sanitizing treatment, and stored and handled in a manner to prevent contamination. 15A NCAC 18A .1811 (b). Observed glassware not being cleaned properly in dishmachine.
For the washing, sanitizing treatment, and storage of multi-use utensils, equipment and methods meeting the requirements of the "Rules Governing the Sanitation of Restaurants and Other Foodhandling Establishments" 15A NCAC 18A .2600 shall be provided. 15A NCAC 18A .1811 (b). Observed dirty glassware stored with and above clean glassware. Clean glassware is not being examined before caps are put on.
#27 · Furniture, fixtures and accessories clean and in good repair −2
Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d). Observed stained mattresses in rooms 715, 311, 602. Several refrigerator cabinets in disrepair. Several chairs with stains/food debris. Many "leather" headboards with marred finish.
#31 · Linen properly handled and stored −1.5
Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. 15A NCAC 18A .1813 (b). Observed linens touching floor or other unclean areas. Boxes stored on floor in many storage areas. More shelving is needed. Walls in storage rooms/housekeeping areas damaged throughout.
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e). Observed clean and dirty intermingled on housekeeping carts. Single service items not protected from contamination. Personal items and repurposed water bottles holding cleaners stored with clean linens.
Oct 12, 2015 A 95 · 3 violations
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Repeat: Observed: Shower heads dirty throughout rooms inspected. Loose toilet seats in rooms 121, 221, and 615.Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#15 · Multi-use utensils washed, rinsed, sanitized, properly stored and handled; approved facilities if required −2
Observed: The dish machine for glasswae not sanitizing properly.For the washing, sanitizing treatment, and storage of multi-use utensils, equipment and methods meeting the requirements of the "Rules Governing the Sanitation of Restaurants and Other Foodhandling Establishments" 15A NCAC 18A .2600 shall be provided. 15A NCAC 18A .1811 (b).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed: Water and linens on closet floors.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).General Comment: Keep dumpster door shut. Repair minor wall damage in closets and stairwells.
Oct 31, 2014 A 97 · 2 violations
Inspector comments: General Comment: #13. Observed hot water temperature in room 810 and 822 max out at 133F and 131F. Water temperature in room dropped back down to 127F/128F. Water temperature throughout rooms on different floor was 116F-128F. Monitor water temperature. LODGING FACILITY IS IN THE PROCESS OF A COMPLETE REMODEL! The items listed will be addressed during remodel! #3.Observed some wall paper damaged and carpet damaged in hallway near vending area and in vending area. Repair/replace damaged carpet and tightly secure wall paper. Observed wall damage in house keeping cart storage room area. Replace damaged sheet rock and repair wall. I recommend installing fiberglass reinforced paneling in room and installing a bumper guard along base of wall or installing a 2" X 8" painted board along base of wall to prevent any further damaged. Replace missing and damaged floor tile in stairwell and tightly secure any loose moulding on steps and rubber base moulding. #30. Clean and organize storage rooms/areas. Repair wall near can wash in laundry room. Mr. Marc Caskey and Mr. Todd Woodard present at time of inspection.
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Observed pink residue on shower head throughout in many of the rooms. Thoroughly clean shower heads in rooms!Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed chemicals and personal items(food) not properly stored on house keeping cart on hallway and in house keeping cart storage room area. Observed cleaning products stored near clean linen/ condiment items to go into room and observed employee food stored near single service articles on house keeping cart. Store items on house keeping cart to prevent contamination of clean line, single service articles and condiment items to be placed in rooms.Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Aug 28, 2013 A 98.5 · details not yet loaded
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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SHERATON CHARLOTTE AIRPORT HOTEL” or State ID 2060200414). Inspection type (routine vs. follow-up) is not published in the county's data.