A98
HYATT PLACE CHARLOTTE/CITY PARK
4119 SOUTH STREAM BV, Charlotte, NC 28217
Lodging · NC permit/State ID 2060200430
Latest gradeA (98)
Last inspectedDec 3, 2025
Inspections on record12
On record sinceMar 3, 2014
Score history
Mar 3, 2014Higher is betterDec 3, 2025
Inspections & violations
Dec 3, 2025 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed multiple stained and missing ceiling tiles in laundry room. Repair any leaks and replace tiles.
Oct 14, 2024 A 99 · 2 violations
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips for sanitizer in laundry room.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed dust buildup in a/c filters in room 615.
Apr 4, 2024 A 96.5 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed black buildup on ice machine chute covers on 5th and 6th floor. REPEAT.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed air filters with dust buildup in Room 615 and Room 512. REPEAT. Half points due to improvement from last inspection and different item observed.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed incorrectly labeled and unlabeled spray bottles of chemicals on housekeeping carts.
Nov 9, 2022 A 92 · 6 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. - Observed ice machine dispenser soiled with dark build up. Observed ice lids with residue build up left on them.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. 15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. - Observed matters, ottoman, sofas, curtains, and shower heads in several rooms damaged and or soiled. Observed matters damage in rooms 326 and 102. Observed ottoman burned in room 611. Observed sofa stained in rooms 326 ands 102. -REPEAT Violation.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. - Observed debris left on floors around beds in rooms 611, 508, 326, and 102. -REPEAT Violation- NOTE: Point deduction left hat half since different observation made.
#28 · Insects and rodents present; live animals prohibited from food preparation, storage, sales, display, or dining
15A NCAC 18A .1826 (i) Maintain premises free of insects, rodents, and other pests. - Observed dead pets in light fixtures in room 611 and 508.
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed hair and stains on linen in rooms 611, 508, 326, and 102. REPEAT VIOLATION.
#33 · Garbage and refuse disposal; facilities maintained
15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair. 15A NCAC 18A .1827(a) There shall be no fly or mosquito breeding places, rodent harborages, or undrained areas on the premises. - Observed damaged boxes and other debris around dumpster area with open doors and lids.
Nov 5, 2021 A 92 · 4 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained curtains 215, 615 and 305 . Observed stained sofa cushions in room 215, 305, 615 and 618. Observed black buildup on A/C units and soiled filters in room 215 and 305. REPEAT
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damaged carpet in room 615. Observed dust on vents in bathroom in room 305. Observed stained ceiling tiles near gym room. REPEAT
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed hair on mattress pads and mattress in room 312, 304, 305 and 215. Observed stains on pillow cases and mattress pad in room 312 and 215. Observed stained box spring in room 304. Observed food debris on sofa mattress in rooms 615 and room 618. Observed metal piece on mattress in room 312.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed personal jacket and soda stored above clean linens on housekeeping cart. CDI - Items were moved to employee area. Points not escalated due to immediate correction and other carts that were checked had no employee items stored on it. REPEAT
May 7, 2021 A 95 · 5 violations
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips to test the strength of sanitizer in laundry room.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed drapes stained/with minor holes in the following rooms: 602, 514, and 205. Observed black build up inside the chalking in shower in rooms 618, 516 and, 403. Observed dusty ceiling vents in bathroom in several rooms checked during time of inspection. Observed staining under couch seat cushions in rooms 514, 311, 308, and 205.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed several stained ceiling tile in laundry room.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed broom and duster stored over clean linen on housekeeping cart located on third floor.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed dumpster doors opened during time of inspection.
May 20, 2020 A 96 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains and carpets in rooms 614, 615, 416, 423, 421, and 103. Observed stains on sofa cushoins in room 615, and 415. Observed stains on mattresses in room 614, and 415.
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed debris on bed and sofa linen in room 415, and 105.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed lid of dumpster open. Also, a strong odor coming from the dumpter area. PIC stated that they have reduced the numbers of pickup times due to COVID-19.
Jun 28, 2019 A 94.5 · 7 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used
Observed refrigerator with crack, needing repair, in room 523.
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed buildup in coffee maker in 503.
Observed black buildup in ice chutes of ice machines on all floors.
Observed no sanitizer on any housekeeping carts. Coffee makers and ice buckets are not being sanitized.
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed stained pillow in 215.
Observed stained window curtains on 5th floor hallway window.
Observed stained window curtain with holes in 416.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −4
Observed AC ventilation filters heavy dust on all hallway AC units and guest room AC units.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. REPEAT.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed hairs on mattress pads of rooms 416 and 212.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. REPEAT, but much improvement.
#34 · Premises maintained to prevent breeding and harborages
Observed furniture and other bulk items stored around dumpster, waiting to be thrown out. Throw out items to prevent rodent harborages.
15A NCAC 18A .1827(a) There shall be no fly or mosquito breeding places, rodent harborages, or undrained areas on the premises.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
Observed messy storage rooms on all floors with unnecessary items, with garbage stored above clean linen.
Observed new clean mattresses stored on floor of 2nd floor storage room.
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to aoid contamination of food and food contact surfaces, linen, and single-use articles.
Jun 29, 2018 A 97 · 4 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean
Observed black build up around the exterior of the ice machine chutes during the inspection. Needs to be cleaned at a high enough frequency to avoid build up.
**15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean.
#27 · Physical facilities installed, maintained, and clean −2
Observed filters for ventilation units with heavy dust accumulation. Needs to be routinely cleaned.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed staining on linen in room 612. Ensure that linen with set in stains be removed to reduce the chances of complaints about soiled linen. Observed torn sheet in room 214. Needs to be replaced.
**15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#33 · Garbage and refuse disposal; facilities maintained −1
Observed storage areas in need of cleaning. Several items were stored on the floor.
**5-501.115 A storage area and enclosure for refuse, recyclables, or returnables shall be maintained free of unnecessary items and clean.
Jun 1, 2016 A 93 · 3 violations
#8 · Lavatory and vanity sanitized, testing method available and used −2
-Repeat: Observed some housekeeping carts with no sanitizer. Provide.
Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −2
Observed hair, holes and/or stains in the sheets, mattress covers, or mattress in rooms 314, 207, 511, 606, and 621.
Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
#32 · Supplies on carts properly stored, carts clean and stored properly −3
-Repeat: Observed purse and personal drinks stored with clean linen on a housekeeping cart.
-Observed chemical bottles labeled incorrectly on several carts.
-Observed the dirty end of the brooms and mops stored upward by the clean linen. Invert or place a bag over them.
-Observed the drinking glass lids stored unprotected on a housekeeping cart.
Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Apr 2, 2015 A 94.5 · 3 violations
Inspector comments: General Comment: #1. Monitor and replace cracked covers on heating and cooling units in hallway. Clean ceiling ventilation in lobby area. Ventilation located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).#3. Replace water stained ceiling tiles throughout in hallway on first floor. Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b). #17. Clean area of ice machine behind ice chute leading back into machine. Area observed soiled is not a food contact surface area on machine. Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c). #23. Clean spot on window covering in room 426 and 307. Window coverings shall be kept clean and in good repair. 15A NCAC 18A .1812 (b). #33. Observed small holes along base side of trash dumpster. Replace trash dumpster! Garbage and trash storage containers shall be kept clean and in good repair. 15A NCAC 18A .1814 (a). Hidier Tascon and Brittany Bogges present at time of inspection.
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed three house keeping carts with properly mixed sanitizer out of seven house keeping cart. Provide properly mixed sanitizer at all times on house keeping carts so vanity in rooms can be clean and sanitized. During discussion with house keeping supervisor the cleaning and sanitizing procedure was explained to me wrong. Vanity in rooms shall be cleaned with an all purpose cleaner and sanitized!The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
#31 · Linen properly handled and stored −1.5
Observed pillows stored on the floor in chute rooms for dirty laundry throughout on different floor. DO NOT STORE OR PLACE PILLOWS ON THE FLOOR! Store pillows in linen closet on shelving! Observed dirty equipment/ glassware stored near clean linen in linen closet. Observed employee drink in cup stored near clean linen in linen closet. Observed linen folding table stored touching soiled linen/soiled linen bin in laundry room. Observed house keeping cart containing cleaning items stored touching clean linen in laundry storage room. Store dirty utensil/equipment in linen chute room not clean linen closet. Store employee drinks in designated area. Store employee drinks below and away from clean linen. Store and place folding table used to fold clean linen so table is not touching soiled linen and soiled linen bin! Store house keeping carts so cleaning items on cart do not touch clean linen.Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. 15A NCAC 18A .1813 (b). Soiled linen shall be so handled and stored as not to come in contact with clean linen. 15A NCAC 18A .1813 (c).
#32 · Supplies on carts properly stored, carts clean and stored properly −3
Observed items on house keeping carts not properly stored. Observed chemicals stored near and touching clean linen. Observed trash stored near clean linen. Observed linen on house keeping cart overstocked. Store clean linen on bottom area/shelving on house keeping carts. Observed clean linen stored on top of rubber bath mats used in bathtubs. ORGANIZE ALL HOUSE KEEPING CARTS!Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Mar 3, 2014 A 96.5 · details not yet loaded
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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HYATT PLACE CHARLOTTE/CITY PARK” or State ID 2060200430). Inspection type (routine vs. follow-up) is not published in the county's data.