A98
HILTON CHARLOTTE UPTOWN
222 E 3RD ST, Charlotte, NC 28202
Lodging · NC permit/State ID 2060200435
Latest gradeA (98)
Last inspectedJun 25, 2026
Inspections on record11
On record sinceMay 29, 2014
Score history
May 29, 2014Higher is betterJun 25, 2026
Inspections & violations
Jun 25, 2026 A 98 · 1 violation
Inspector comments: Facility has a partnership with neighboring YMCA that allows guest to use facility but Hilton does not oversee / clean YMCA. However, some benches for gym equipment starting to tear. Advise YMCA repair/replace.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Floor had crack/gap in room 1007. Repair. Points not escalated due to different nature of violation.
Apr 25, 2025 A 98 · 2 violations
#4 · Eating, tasting, drinking, or tobacco use
15A NCAC 18A .1822(b) Lodging establishment employees shall comply with the require ments of sections 2-301.11, 2-301.12, 2-301.14, 2-301.15, 2-304.11, 2-401.11, 2-401.12, and 2-403.11 of the Food Code as amended by Rule 15A NCAC 18A .2652.14.
Observed some personal employee beverages stored above clean linen in laundry room. CDI - Removed.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Shower curtain rod was loose in rooms # 2205, 2112, 2105, and 1509. Repair.
Jun 18, 2024 A 98 · 1 violation
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
Linen in room 2118, 2122, 2002, 2017 and 1818 had tears and stains. Replace
Aug 24, 2022 A 99.5 · 2 violations
#19 · Single-use and single-service articles properly stored and used −0.5
Observed boxes of cups and lids stored directly on the floor in the storage rooms on 21st and 15th floor. Spoke with staff about proper storage.
**15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination.
#27 · Physical facilities installed, maintained, and clean
Observed small hole in the wall in the closet on 15th floor. Needs to be repaired.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
NOTE: Rooms inspected during todays inspection: 2017, 1905, 1521, 1423, 905, 817, 501
Feb 1, 2021 A 100 · 1 violation
#27 · Physical facilities installed, maintained, and clean
Observed wall damage behind the door in the housekeeping chemical storage closet. Only place throughout inspection with violation.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Jun 17, 2019 A 98.5 · 2 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed build up in the ice machines on 21st, 19th, 16th, 11th and 7th floor. Needs to be cleaned.
**4-602.11* Equipment food contact surfaces and utensils shall be cleaned at necessary frequencies. -P-
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed cups and lids on one storage cart unprotected. Ensure that cups and lids remain in plastic protection to prevent contamination.
**15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination.
Mar 23, 2018 A 97.5 · 3 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5
Observed ice machine on 9th and 12th floor with pink and brown build up around drain. Needs to be cleaned.
**15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Observed mattress cover torn in room 1921. Needs to be changed. Observed staining on curtain in room 1421. Needs to be cleaned.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed mattress cover with stain in room 2007. Needs to be removed.
**15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
Nov 7, 2016 A 95.5 · 2 violations
#18 · Ice stored and handled to prevent contamination, scoops provided −3
Ice storage bins shall not be used for any other purpose and shall be kept clean and in good repair. 15A NCAC 18A .1811 (c). Observed several ice machines collecting black residue around the dispensing area.
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e). Observed a wet towel housekeeping cart stored with clean items on the 21st floor. Observed other housekeeping carts with used personal items stored with clean items on the carts.
May 25, 2016 A 94 · 3 violations
#2 · Lighting meets requirements −1
Repeat: Observed lighting low in vending areas. Add more lighting.
**Ice and vending machine locations shall have at least 10 foot-candles of light at 30 inches above the floor. 15A NCAC 18A .1808 (a).
#17 · Ice machines clean and in good repair; ice machine meet requirements −3
Repeat: Observed black and/or pink buildup inside of the ice machines. Clean.
Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −2
Observed stained or holes in mattress covers in rooms 1501 &1206, also a stained mattress in room 2111.
Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
-30. No Points Deducted Today: Observed boxes stacked on the floor in the storage rooms. Also, dust/dirt buildup on the floors of some storage rooms. Ensure the rule below is followed.
Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Report emailed to Morgan Smith: morgan.smith@hiltoncentercity.com
Mar 2, 2015 A 93.5 · 5 violations
Inspector comments: General Comment #16: Observed no dish soap on housekeeping carts. Gave housekeeping cleaning guidance handout.**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).General Comment #33: Observed no utility sink or mop sink in chemical room with dispensers. Recommend replacing one that used to be there.**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).Mr. Morgan Smith and Ms. Yeni Sanchez present during inspection.
#2 · Lighting meets requirements −0.5
Observed lighting low in vending areas.**Ice and vending machine locations shall have at least 10 foot-candles of light at 30 inches above the floor. 15A NCAC 18A .1808 (a).
#12 · Cross-connections prohibited −1.5
General Commented during last inspection: 12: Unable to determine if backflow prevention is built into shower wands in some guest rooms. **Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c). **Provide documentation that backflow prevention is built in or, provide an inline vacuum breaker on shower wand.
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed ice chutes with mold and slime residue.**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#31 · Linen properly handled and stored −1.5
Observed linen touching floor as it's fed into ironer. Folding table with drink rings and personal items. Unfolded blankets on shelf touching floor. If blankets not clean then cannot be on shelf with clean linens. Lost and found clothing in bin with clean linens. Vents and lighting dusty in laundry room.**Soiled linen shall be so handled and stored as not to come in contact with clean linen or other dirty items. 15A NCAC 18A .1813 (c).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed multi-use glassware, single use cups, cup lids and glass caps unprotected on housekeeping carts. Clean needs to be separated from dirty items and chemicals. Housekeeping closets needs cleaning.**Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).**Housekeeping carts shall be kept clean and stored in a clean area. 15A NCAC 18A .1813 (e).
May 29, 2014 A 96 · 3 violations
Inspector comments: 3: Minor wall and floor damage in Housekeeping Closets on hall floors. Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).12: Unable to determine if backflow prevention is built into shower wands in some guest rooms. Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c). Provide documentation that backflow prevention is built in or, provide an inline vacuum breaker on shower wand. 15: Staff washing coffee maker components in the restroom sink. The lavatory shall be cleaned and treated with an approved sanitizer prior to using the water from the lavatory to clean. 15A NCAC 18A .1811 (b).20: Minor dust collecting on AC panels in rooms 1721 and 1026. In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).This hotel has hard wired with battery backup CO detectors installed in the correct areas. Those areas are: house laundry, commercial boiler room, kitchen, dining room/plaza, all meeting rooms, front lobby/check in, pre function space (3rd floor), 24th floor mechanical room and boiler room.
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed: Several housekeeping staff without sanitizer. Housekeeping staff unaware to use sanitizer as a final cleaning step on sinks and sink counter tops.After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed: Ice machine chutes collecting pink and black buildup on floors 17, 15, 12, and 8.Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed: Guest related items (paper towels/single service items) stored on the floor in a few housekeeping closets on halls. Other housekeeping closets/maintenance rooms with excessive storage on the floor and the area not accessible for routine cleaning.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HILTON CHARLOTTE UPTOWN” or State ID 2060200435). Inspection type (routine vs. follow-up) is not published in the county's data.