A98
HILTON GARDEN INN CHARLOTTE/AYRSLEY
1920 AYRSLEY TOWN BV, Charlotte, NC 28273
Lodging · NC permit/State ID 2060200441
Latest gradeA (98)
Last inspectedJun 24, 2026
Inspections on record13
On record sinceJul 29, 2013
Score history
Jul 29, 2013Higher is betterJun 24, 2026
Inspections & violations
Jun 24, 2026 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean
Observed corner guard on wall in storage closet on 3rd, 2nd floor in need of repair.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed single service lids stored improperly on housekeeping cart. Needs to be stored to prevent contamination.
**15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Jun 3, 2025 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed tears in wallpaper in hallways throughout building. Repair.
Jun 25, 2024 A 96.5 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. Observed dark build up inside ice machine dispenser on 3rd and 4th floor. Clean as often as build up accumulates.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stain on carpet by couch, small chips in valet, and minor mattress staining in room 222; minor pillow stains in room 307; multiple mattress stains, small holes and fraying of the bottom of the blinds in room 426; minor stains on mattresses and chips of desk in room 432.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed dark build up on ceiling above ice machine on 2nd floor, minor cracks in lefthand ceiling corner near window in room 426. Air vents with dust build up in rooms 426 and 432.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (b) If bed covers are not cleaned between successive guests, the upper sheet shall be folded under the mattress at the lower end and folded over the bed cover a minimum of 6 inches. PIC stated that top cover does not always get changed between guests unless staff has noticed they have been used. Rooms with that cover set up that were ready to be used did not have sheets folded back 6 inches. Bed covers were clean and in good repair.
Jun 16, 2023 A 98 · 3 violations
Inspector comments: NOTE:
Mr. Amanda Kichton present during inspection.
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed soiled (pink/brown film around the ice chute) ice dispensing machine. Need cleaning and keep clean.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels available at the hand washing sink in laundry room. Ensure to provided all hand washing supplies at all hand washing sinks at all time.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed solid yellow cloth on top of clean linens, chemical bottles/ soiled mop stored next to and touching single service articles (cups), on housekeeping carts. Keep all clean and dirty items on separate side of the cart.
Apr 21, 2022 A 96 · 1 violation
#27 · Physical facilities installed, maintained, and clean −4
Observed wall damage in 2nd, 3rd, and 4th floor storage rooms. Observed hole in wall near 2nd floor storage room. Observed wall damage near 2nd floor ice machine. Observed ceiling peeling in room 227. Observed black residue in grout around tub in room 227. Observed ceiling bulging above tub and black residue in grout in room 308. Observed stained ceiling tiles in laundry room and in hall across from elevators (lobby). Observed dust on filters in room 228.
Apr 14, 2021 A 95 · 3 violations
#9 · Food and ice protected from environmental or other sources of contamination; proper dispensing of ice −3
15A NCAC 18A .1823 (c ) Ice used for room service shall be manufactured from a water supply that complies with 15A NCAC .1700 rules and 15A NCAC 18C rules and shall be stored and handled in a manner so as to prevent contamination. Observed third floor ice machine has build up of pink mold on ice chute. Repeat.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damage to walls in storage areas.
#31 · Linen properly handled and stored
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed minimal storage on floor in storage areas on various floors and maintenance storage area.
May 18, 2020 A 94 · 4 violations
#9 · Food and ice protected from environmental or other sources of contamination; proper dispensing of ice
15A NCAC 18A .1823 (c ) Ice used for room service shall be manufactured from a water supply that complies with 15A NCAC .1700 rules and 15A NCAC 18C rules and shall be stored and handled in a manner so as to prevent contamination. Observed ice machines on floors 3 and 4 with pink and black buildup in the ice chutes. Recommend higher frequency of cleaning.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels or hand drying device at hand washing sink in laundry area.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed soiled hand sink and a shower bench with black build up in room 313. Recommend more thorough cleaning in between guests.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed staining on mattresses in rooms 404 and 312. All rooms inspected have dusty filters in air conditioning units. Recommend cleaning throughout establishment.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed brooms and moms stored upright and above single serve items on two housekeeping carts. Recommend arranging cleaning items in a manner that prevents cross contamination.
Jun 28, 2019 A 95.5 · 7 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
Observed black buildup inside ice chute of 3rd floor ice machine.
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair.
#19 · Single-use and single-service articles properly stored and used −0.5
Observed uncovered coffee cup lids in guest rooms. Discard between each guest if uncovered.
Observed boxes of single-use cups stored on floor in 3rd and 1st floor storage rooms.
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. REPEAT.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
Observed stained pillows in 407, 405, 329, and 207.
Observed stained mattresses in 412, 405, 203, and 207.
Observed stained box frame (under mattress) in 338.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. REPEAT.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed hair on mattress pads in 407 and 309.
Observed stained mattress pads in 412 and 405.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#31 · Linen properly handled and stored
Observed bags of clean linen stored on floor of main laundry room.
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed housekeeping cart with employee personal drink stored above clean guest items.
Observed soiled duster stored dirty side up over clean guest items on housekeeping cart.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
#34 · Premises maintained to prevent breeding and harborages
Observed large puddle of standing water in dumpster area. Drain water to prevent fly or mosquito breeding.
15A NCAC 18A .1827(a) There shall be no fly or mosquito breeding places, rodent harborages, or undrained areas on the premises.
Jun 22, 2018 A 97 · 5 violations
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed single service coffee lids without plastic covering. Protect on housekeeping carts. Dispose of unwrapped items between guests
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained mattresses in rooms 223, 314, 414, and 426. Mildewed grout/caulking tub wall, room 414. Stained bed skirt in room 426.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed moldy wallpaper below windows in some hallways.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed some spray bottles not labeled properly.
#38 · Premises kept neat and clean −1
15A NCAC 18A .1827(a) The premises shall be kept free of litter and items unnecessary to the operation or maintenance of the lodging establishment, such as equipment that is nonfunctional or no longer used. Observed a lot of trash/large items in dumpster corral. Dispose of bulk items quickly so you don't create pest harborages.
Dec 5, 2016 A 94 · 3 violations
#13 · Hot and cold running water provided (116-128 F) in guestrooms −3
Observed hot water at guest room sinks between 135 and 138 F. Repeat Non-Compliance.
Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed two ice machines on the 4th and 3rd floors with black and pink residue. Clean the interior and exterior of all ice machines.
Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed boxes of guest room items stored on closet floors in multiple storage closets. Repeat Non-Compliance. Note: Floors in storage rooms appear to be mostly clean.
Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Oct 2, 2015 A 93.5 · 4 violations
Inspector comments: 3. -Observed discoloration (what appears to be mold) under the window, on the walls, and around the outlet on the high numbered end of the 2nd floor hall.-Observed an active leak above the ice and vending machine on the 2nd floor. The ceiling is damaged and bulging. Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).17. Observed black buildup inside of the ice machine on the 4th floor.Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).27. Observed a stained mattress in room 407, damage to the drawers at the microwave/refrigerator are in room 417, stains on the arm chair and ottoman in room 302, & a stained pullout mattress in room 222.Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).Report emailed to daniel.mosely@hilton.com
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed no sanitizer on the housekeeping carts. Bottles were made and provided to all of the housekeeping staff.After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).
#13 · Hot and cold running water provided (116-128 F) in guestrooms −3
Repeat Non-Compliance: Observed the water at 138F in room 417, 141F in room 432, 135F in room 327, 130F in room 210, and 139F in room 222.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#20 · Ventilation clean and in good repair −1
Repeat Non-Compliance: Observed the AC unit filters collecting dust in rooms 432, 327, and 222. In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Repeat Non-Compliance: Observed guest related items (mattress pads, tissues) stored on some closet floors.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Oct 15, 2014 A 96.5 · 3 violations
Inspector comments: #7: Observed: Shower grout discolored in room 417. **Keep all showers clean.#8: Observed: Some sanitizer bottles improperly labeled. Another sanitizer bottle with disinfectant in it. **Keep all products labeled properly. **Use appropriate products on specific items. #33: Observed: Dumpster door opened. **Keep all trash covered. Daniel Mosely present.
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed: Hot water in guest rooms at 131F on floors 3 and 2.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#20 · Ventilation clean and in good repair −0.5
Observed: The AC panel collecting dust in 413. The AC filter collecting dust in 238.In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed: Guest related items stored on some closet floors.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Jul 29, 2013 A 95.5 · 3 violations
Inspector comments: Ms. Kate Leonard present during inspection.GC #16: Observed on ice bucket lid with hair and residue on it.GC # Observed wet/stained ceiling tile in laundry.**Do no store chemicals above food or items for food (coffee stirrers).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed ice machines on all 3 floors with pink/yellow residue on chute.15A NCAC 18A .1811 DRINKING WATER FACILITIES(c) Ice used for room service shall be manufactured from an approved water supply and shall be stored and handled in a sanitary manner. Ice storage bins shall not be used for any other purpose and shall be kept clean and in good repair.
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed storage on floor in storage room in 1st and 3rd floor vending.15A NCAC 18A .1813 STORAGE AND LAUNDRY FACILITIES(a) Storage rooms or cabinets shall be provided for all supplies, linens, and equipment. (b) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean.
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed single service cup covers not protected on carts. (Glassware needs to be protected on carts as well).15A NCAC 18A .1811 DRINKING WATER FACILITIESSingle service items, including clean disposable towels, shall be stored and handled in a manner to prevent contamination.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HILTON GARDEN INN CHARLOTTE/AYRSLEY” or State ID 2060200441). Inspection type (routine vs. follow-up) is not published in the county's data.