RITZ CARLTON

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand washing sink on landing floor 11 without soap or paper towels and employee restroom on landing floor 11 without soap. CDI - PIC instructed staff to replenish all hand washing sinks. -1-

5-205.15 Maintain a plumbing system in good repair. Observed water not draining at left hand sink in room 1418. CDI - PIC contacted maintenance onsite to begin repairs. -0-

.1827(c), (d), (f) Premises, Storage, Poisonous or Toxic Materials. Observed antiseptic skin cleanser pump stored above opened box containing packaged waters. Cleaning supplies and chemicals shall be stored separate from and not above food. CDI - Cleanser removed. -0-

Observed black and pink biofilm build-up on chutes inside ice machines on 9th and 12th floors. CDI - PIC instructed staff to thoroughly clean equipment. 4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. - Pf. -0-

Observed soiled pillow case in room 911. REPEAT VIOLATION: 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. No points deducted due to improvement from previous inspection. -0-

Observed damage to dry wall in master bathroom room 1211 and in backlanding room on 9th floor. Observed no lighting available in storage closet located on 12th floor backlanding. Observed damage on doors to suites, backlanding rooms on 3rd, 9th, 12th and 15th floors. Per PIC, facility is scheduled for remodel January 2025. REPEAT VIOLATION: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. -2-

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed storage on the ground of single service items at the following landings: 14th and 10th. elevate off the ground to prevent cross contamination.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures.Observed handsink in the laundry room without paper towels. Provide

5-205.15 Maintain a plumbing system in good repair. Observed the 16th floor mop sink with the back Flow prevention device broken, repair.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed mattress in room 1606 with a couple stains. Observed shower heads in all rooms inspected with heavy mineral deposits (rooms: 1606, 1506, 1410,1108, 1004, 815)

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed a few water stained ceiling panels on 8th floor landing. Replace ceiling panels.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed feather mattress topper stained in room 1410, Observed hair on mattress pad in room 815.

15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed sanitizer stored in the improper spray bottle.

Observed mop sink clogged with standing water on 12th floor. Maintenance was called to unclog the drain. **15A NCAC 18A .1825(a) Water, plumbing and waste shall comply with Chapter 5 of the food code as amended by Rule 15A NCAC 18A .2655.

Observed coffee spill in the storage room on the 10th floor. Needs to be cleaned. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed pillows stored on the floor in the storage closet on 12th, 10th and 7th floor. **15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.

Observed boxed items stored directly on the floor in the laundry area. Utilitze crates/pallets to keep items stored above the floor. **15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to aoid contamination of food and food contact surfaces, linen, and single-use articles.

15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed several soiled ice machine chutes. Put on a more frequent cleaning schedule.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels located at hand sinks near glass washing machines.

5-203.13 At least one service sink or one curbed cleaning facility equipped with a floor drain shall be provided for cleaning of mops and disposal of mop water. Observed mop sink with lint build-up. Keep clean to prevent clogs.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed excessive amounts of lint in laundry area. Clean lint and have lint catcher evaluated.

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed non-feather linens and pillows not stored on shelving in storage rooms on most floors. Arrange storage in floor storage so bottled water is not stored below chemicals, dirty dishes or other unclean items. Observed staff folding linens with ends touching floor. Employee drink on folding table with clean linens. Keep shelving and cabinets clean. Protect clean linens, food and other clean items from contamination.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed lint rollers and dusters stored above clean linens on housekeeping cart.

15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed unlabeled bottle of cleaner

4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf- Observed ice machine with minor pink/brown build up on the chute on 9th floor during inspection. Ensure ice machines are cleaned at a high enough frequency to reduce accumulation.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. - Observed stained curtain in rooms 518 and 1209. Needs to be cleaned. Observed torn mattress in let out sofa in room 711. Needs to be replaced.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stained mattress cover in rooms 917 and 711. Spoke with staff about ensuring that any linen with set in stains may need to be removed to reduce the chances of someone thinking they're soiled. Note: Hotel was almost at capacity with only 3 clean, vacant rooms (518, 711, 1517). Any other room checked was still considered dirty.

Observed multiple house keepers on floors throughout state that disinfectant is placed on vanity. Instructed to spray sanitizer on vanity. Observed one house cleaning cart with sanitizer not present. Sanitizer shall be provided on every cart to properly clean. **Prior to using the sanitizer, the lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. 15A NCAC 18A .1809 (b). **After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).

Repeat Non Compliance: Observed several ice machines collecting residue in shoot. Keep shoots clean to prevent pink build up. **Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).