A98
SHERATON CHARLOTTE HOTEL
555 S MCDOWELL ST, Charlotte, NC 28204
Lodging · NC permit/State ID 2060200477
Latest gradeA (98)
Last inspectedMay 21, 2026
Inspections on record11
On record sinceApr 28, 2014
Score history
Apr 28, 2014Higher is betterMay 21, 2026
Inspections & violations
May 21, 2026 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
Observed touch up paint needed in housekeeping closets.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Mar 27, 2025 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean −2
Observed touch up paint needed in housekeeping closets.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed mattress cover with small stain in room 1117. Changed during the inspection.
**15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
Feb 12, 2024 A 97.5 · 3 violations
Inspector comments: Rooms inspected: 1225, 1212, 1116, 325, 324, 231, 317, 425, 401, 403, and 409.
Mop sink faucet is leaking
Label all chemicals on cleaning carts
Ensure staff use sanitizer and not other chemicals to clean ice bins in guest rooms.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-701.10* Equipment food contact surfaces and utensils shall be sanitized. Ice machine chute had visible buildup inside chute on 3rd floor and needed additional cleaning.
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Establishment had sink and surface sanitizer, but only had quat test strips. Contact chemical company to acquire sink and surface sanitizer test strips.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Some wall damage in linen room and in housekeeping cart closets. 0 pts.
Apr 12, 2023 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained ceiling tiles on the 14th and 9th floor. Observed floor tile in need of repair in the storage closet on the 14th floor. Observed floor tile missing in the chute area where laundry is dropped.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed bed skirt stained in room 202. Needs to be removed and cleaned.
**15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
NOTE: Hotel was at high occupancy this week. Rooms 1409, 902, 723, 422, 322 and 202 was inspected during this visit.
Jan 14, 2022 A 96.5 · 2 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed build up in ice machine chutes on the 14th and 10th floor. Improvement from previous inspection.
**4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
#27 · Physical facilities installed, maintained, and clean −2
Observed water stained ceiling tiles leading to the dock. Ensure that leaks are not ongoing and have ceiling tiles replaced. Observed dust build up on vents in the bathrooms in rooms 1415, 1018, 514 and 214. Needs to be cleaned.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Due to high occupancy, only rooms 1415, 1218, 1018, 824, 702, 514, 400 and 214 were inspected during the inspection.
Mar 26, 2021 A 95 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed soiled ice machine chutes throughout. Clean regularly.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed yellow staining on mattresses in rooms 1202, 1201, and 1001.
#28 · Insects and rodents present; live animals prohibited from food preparation, storage, sales, display, or dining
15A NCAC 18A .1826 (i) Maintain premises free of insects, rodents, and other pests. Observed insect on bed linen in room 1001 and 1201.
#31 · Linen properly handled and stored
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of clean linen/pillows stored on the floor in several storage closets.
May 28, 2019 A 93.5 · 6 violations
#16 · Warewashing facilities installed, maintained and used; guest room sinks sanitized when necessary −1
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed soiled, smudged, spotted glassware in guest rooms.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed soiled ice machine chutes. Put on regular cleaning schedule
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed bottled water stored on floor on 14th floor storage room.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed no sanitizer on any housekeeping cart. Storage area where chemicals are dispensed had an empty sanitizer container. Bathroom of room listed as clean ready/inspected where bathroom wasn't cleaned (room 1207) dirty towel hanging on back of door, used shampoo and conditioner containers in tub.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed some non-slip treads missing in stairwells. Moisture damage to walls in stairwells.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed housekeeping carts with unprotected single service coffee stirrers, coffee cups and lids. Brooms, lint rollers stored over clean linens.
Note: Keep grade card posted where visible upon guests entering. Card not posted on my arrival.
Jun 9, 2018 A 96 · 8 violations
#16 · Warewashing facilities installed, maintained and used; guest room sinks sanitized when necessary −2
15A NCAC 18A .1824( c)* All kitchen ware and food contact surfaces of equipment, excluding cooking surfaces of equipmnet, shall be cleaned and sanitized, as required in Parts 4-6 and 4-7 of the Food Code as amended by Rule 15A NCAC 18A .2654 after each use, air dried, and stored in a manner to prevent contamination. Observed that multiple housekeeping employees did not have sanitizer on their carts while cleaning multi-use utensils.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed ice machine flaps with visible black and pink residue on floors throughout hotel.
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles shall be stored and handled to prevent contamination. Observed single use cups on house keeping carts stored with lip contact surface exposed to potential conatimiantion from air.
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed that none of the housekeeping carts had test strips to check sanitizer concentration.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed minor staining on mattresses and drapes throughout hotel.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed minor damages to walls behind headboards throughout facility due to changing of type of headboards in use. Observed some caulking missing along sinks in rooms throughout hotel. Ensure caulking is secure to prevent water splashing behind sinks and forming mildew.
#31 · Linen properly handled and stored
ERROR, DUPLICATE TEXT BOX.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed chemical bottles stored over top of linens on some housekeeping carts.
Jun 22, 2016 A 95 · 4 violations
#3 · Floors, walls and ceilings clean and in good repair −0.5
Secure loose ceiling tiles in hallway area. Repair any and all wall damage in vending areas on different floor. Observed wall paper and sheet rock damaged in vending area throughout on different floors in vending area. Patch holes in wall in stair way area and repaint. Clean walls in stairway area. Secure rubber moulding on stairs in stairways. Tightly secure loose edges of wall paper throughout on different floors.
Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed many house keeping carts missing sanitizer solution from carts. Provide properly mixed sanitizer solution on house keeping carts along with an all purpose cleaner so vanity/ lavatory within rooms can be properly cleaned and sanitized between the guest rental of rooms.
The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
#16 · Ice buckets with liners, ice bucket lids washed, rinsed and sanitized in an approved manner −2
Observed many house keeping carts missing sanitizer solution from carts. Provide properly mixed sanitizer solution on house keeping carts along with an all purpose cleaner so vanity/ lavatory within rooms can be properly cleaned and sanitized between the guest rental of rooms. Once lavatory/vanity has been cleaned and sanitized clean and sanitize ice bucket lid in room.
When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed items on several house keeping carts not properly stored. Observed cleaning products stored near and touching clean linen and unwrapped single service articles. Store cleaning products below and away from clean linen and single service articles. Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Jan 7, 2015 A 96.5 · 3 violations
Inspector comments: General Comment #24: Both ends of the sheet shall be folded below mattress.Nathan Alo Present during inspection.
#3 · Floors, walls and ceilings clean and in good repair −0.5
Observed stained ceiling tiles in 4th floor hallway. Loose wallpaper-several hallways. Damaged flooring in one elevator. Bubbling paint on walls in stairwell.**Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Hot water ranged from 106F in rooms 1020, 1111, 1410 to 136F in room 801.**Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed storage shelves with coffee (drink) spills with clean linen. Unprotected coasters and coffee cup lids. All storage needs to be off floor.**Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Apr 28, 2014 A 96 · 4 violations
Inspector comments: 7: Observed: A few sink stoppers in need of adjustment (rooms 1567, 659). A loose toilet seat in room 1169. Repair. 33: Food scraps being discarded into the construction dumpster. Use covered trash compactor for food scraps. The following areas were walked through during renovations, and were closed to the public: N Tower lobby/dining area. N Tower pool and fitness center. N Tower floors 3-9. Hard wired with Battery Back Up CO detectors area installed in the correct areas. At this time, the areas that require CO detectors are: S Tower lobby area, N Tower Boiler Room, and N Tower Elevator lobby area. Once all renovations are complete, CO Detectors will also be required in the N Tower dining/lobby area, and N Tower fitness center. Will Bowen and Nathan Alo present.Keep up the good work. Very knowledgeable housekeepers.
#1 · Ventalation clean and in good repair −0.5
Observed: Ventilation near the vending machines collecting dust and rust on N Tower throughout.Ventilation located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#3 · Floors, walls and ceilings clean and in good repair −0.5
Observed: Minor floor, wall, and ceiling damage throughout housekeeping closets in N Tower. Water damaged ceiling tiles and missing ceiling tiles in the basement. Water damaged ceiling tiles in the 14floor hall in S Tower. Water damage to the ceiling in the vending areas of N Tower (floors 11, 9). Ceiling drywall damage in the hall near room 270 in N Tower.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed: Hot water at 110-114F on N Tower upper floors and 140F in N Tower lower floors.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#30 · Storage provided for supplies, linen and equipment; kept clean −1.5
Observed: Guest related items (pillows, water, drinking cups, etc) stored on the housekeeping closet floors throughout.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SHERATON CHARLOTTE HOTEL” or State ID 2060200477). Inspection type (routine vs. follow-up) is not published in the county's data.