A94.5
COMFORT INN MATTHEWS
1718 WINDSOR CROSSING DR, Matthews, NC 28105
Lodging · NC permit/State ID 2060200500
Latest gradeA (94.5)
Last inspectedFeb 18, 2026
Inspections on record13
On record sinceMay 23, 2014
Score history
May 23, 2014Higher is betterFeb 18, 2026
Inspections & violations
Feb 18, 2026 A 94.5 · 3 violations
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5
15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed ice machine on the second floor with some visible black build up around the chute. Build up is not touching the ice that is being dispensed. Increase cleaning.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand sink in the laundry room without paper towels and a handwashing sign. Keep supplies stocked at the hand washing sinks.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. REPEAT observed scuffs along baseboards on all three floors of the facility. Observed a ripped vent and a stain in the curtain in room 128. Observed some paint chipping off the walls in room 132. Observed stain on the curtain, cracks in the bathroom floor, a ripped vent, and a ripped mattress cover in room 231. Observed scuffs on the walls in room 311 and stains on the curtains, a hole in the wall and paint missing on the wall in room 328.
Aug 11, 2025 A 92 · 5 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed minor build up and dripping from ice machine on first floor.
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed boxes of cups and lids on the floor in storage room. Needs to be stored off the floor.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed hole and staining on lampshade in 227. Observed stained curtains in 308, 337, and 313. Observed missing a/c vents in 313 and 308. Needs cleaning/repair.
#27 · Physical facilities installed, maintained, and clean −4
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained/damaged ceiling on 3rd floor small meeting room and storage room. Needs to be checked for leaks and repaired. Observed build up on vents in 3rd floor hallway. Needs cleaning. REPEAT.
#31 · Linen properly handled and stored
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of clean extra linens stored in toilet room of storage room 221. Needs to be stored in cabinets or on shelves.
Sep 20, 2024 A 92 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. 15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. - EHS observed curtains in room 226, 234, and 108 soiled. EHS observed pink build up on shower heads of rooms 323, 234, and 108.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.- Observed soiled walls in 329, 323, and 226. Observed tile damage in laundry room. Observed ceiling in 3rd floor staff room with large water stains.
#30 · Linen clean and in good repair; two sheets provided for each bed −4
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stains, holes, and hair in sheets of rooms 329, 323, 226, 234, 108, and 109.
Feb 20, 2024 A 93 · 6 violations
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed two (2) stacks of boxed styrofoam coffee cups on the ground of 2nd floor storage area. Elevate boxes to prevent potential contamination
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no hand soap in onsite facility gym. REPEAT.
Note: No escalation in point deduction; facility has provided soap and paper towels at high traffic employee facilities, including restrooms and linen room.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed torn A/C vent filters in rooms 109, 124, and 222. Observed cracked floor tiles in 2nd floor storage room and maintenance room. Observed ceiling damage from roof leaks in storage rooms on 3rd floor.
Note: No escalation in point deduction; Observed some improvement from previous inspections notations. Previously cited mold and hallway staining have been addressed.
#30 · Linen clean and in good repair; two sheets provided for each bed −4
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained/discolored mattress pads in rooms 124, 224, 235, 337, and both beds of 310. Observed stained duvet in room 339. Observed stained/discolored mattress protectors in rooms 224 and on both beds of 310.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed one (1) clean housekeeping cart with empty coffee cup and covered employee water bottle above clean rags used to wipe room surfaces. Beverage containers were moved/disposed of prior to end of inspection.
#33 · Garbage and refuse disposal; facilities maintained
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed sliding doors to dumpster opened during time of inspection. Doors were closed prior to returning to interior premises.
Jan 25, 2023 A 91.5 · 6 violations
Inspector comments: Note: make sure staff knows the difference between small garbage bags and ice bucket liners. Garbage bags can leach chemicals into ice if used as ice bucket liners.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed hair or brown spots on underside of ice bucket lid in rooms 102 & 233.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels at laundry room hand sink.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains under chair cushion in room 102. Mildewed drape in room 233.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed cracked floor tile at stairwell door 2nd floor. Mold/black spots on bathroom ceilings of rooms 337, 333. Moisture stains behind wallpaper near hall window, 2nd floor. Floor with linty build-up behind guest washer. Gym PTAC filters dusty. Loose baseboard room 337. Ceiling damage from roof leaks in storage rooms on 3rd floor. Condensation pooling on interior sill room 233.
#30 · Linen clean and in good repair; two sheets provided for each bed −4
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Repeat Observed stained coverlets in rooms 337, 333, 233. Soiled bed skirt in room 333. Soiled bedbug cover in room 333. Stained mattress pad room 233.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed backpack stored on clean linens, 1 housekeeping cart.
Aug 24, 2021 A 94.5 · 4 violations
Inspector comments: Report emailed to: gm.nc397@choicehotels.com
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed only 1 cart's sanitizer tested correctly, 1 cart did not have sanitizer on it, and all the others were at 50ppm Quat.
15A NCAC 18A .1827(e ) Chemical sanitizers and other chemical antimicrobials applied to food-contact surfaces shall meet the requirements specified in 40 CFR 180.940.
#27 · Physical facilities installed, maintained, and clean
No Points Deducted:
Observed a hole in the wall in room 314. Repair hole.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed −2
Repeat: Observed stains, holes, and/or hair on sheets, pillows, pillow cases, polyester top sheet, and/or mattress cover in rooms 336, 314, 202, and 110.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed brooms and dusters stored with the dirty side stored upward. Cover the dirty sides or invert them.
Observed several bottles of chemicals with incorrect chemicals in them. Ensure all chemicals are in the correct bottles.
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination.
Apr 8, 2021 A 96 · 5 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels or hand drying device at hand sink in laundry room.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed drapes stained in room 313 and 124.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed minor ceiling stain in room 322.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed minor staining on bed linen in rooms 313, 228, and 124.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed sliding doors to dumpster opened during time of inspection.
May 26, 2020 A 95 · 6 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf - Observed black soil residues on ice chute in ice machine on first floor. Improvement made since previous inspection.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained window curtains in room 239, 205, 129, 324. Observed hair in pollow in room 324 and tear in window blind in room 324.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed some wall panel damage in hallway on first floor and a few missing tiles in a storage room on 2nd floor.
#31 · Linen properly handled and stored −1.5
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of clean linen stored on ground in upstairs storage room. Observed boxes of clean cups and facial tissue stored on 2nd floor storage room. Repeat.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed personal drink and disinfectant cleaning agent stored over clean linen on 1 housekeeping cart on first floor. Improvemement made since previous inspection.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster door left open. Repeat.
Jun 24, 2019 A 93 · 8 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
Observed buildup supporting mold growth in ice machine chutes on 1st and 2nd floors and pink buildup on mouthpiece of water fountain on 1st floor
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf REPEAT.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
Observed only one sink in main laundry room set up for both handwashing and chemical use, and another sink in bathroom across the hall. Must designate one sink only for handwashing.
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided.
NO POINTS TAKEN
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Observed heavily stained window curtains in rooms 337, 323, 307, 215, 222, 133, 104, and 3rd floor storage room. Clean or replace all window curtains.
Also observed stained pillows in rooms 307, 222, and 133.
Also observed stains on lobby couch.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean
Observed floor damage in 2nd and 3rd floor storage rooms (tiles missing).
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
NO POINTS TAKEN
#30 · Linen clean and in good repair; two sheets provided for each bed −2
Observed stained bedbug covers in rooms 337 and 323, stained comforter in room 307, and stained mattress pad in room 104.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. REPEAT.
#31 · Linen properly handled and stored
Observed boxes of new clean linen stored on floor of 2nd floor storage room.
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
NO POINTS TAKEN
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed one housekeeping cart with employee personal food stored on top along with clean guest items. Also observed one housekeeping cart with dirty broom stored dirty side up over clean guest items.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
NO POINTS TAKEN
#33 · Garbage and refuse disposal; facilities maintained
Observed dumpster side door open. Close all doors.
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers.
NO POINTS TAKEN
May 2, 2018 A 96.5 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. Observed black residue in ice machine chute behind dispenser panel on 1st and 2nd floors.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed pink residue in showerhead in rooms 122 and 333.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stains in bedbug mattress cover in room 339.
**NOTE** Hotel full at time. Inspection completed before checkout.
Jun 15, 2016 A 97 · 3 violations
#1 · Ventalation clean and in good repair −0.5
Observed HVAC vents on 1st and 3rd floor needing to be dusted.
Ventilation located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#10 · Floors, walls and ceilings cleanable, clean and in good repair −1
Observed wall damage in shower in room 313.
Floors, walls, and ceilings located in lavatories and baths shall be cleanable, durable, and shall be kept clean and in good repair. 15A NCAC 18A .1809 (c).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed area behind ice chute on 2nd floor needing to be cleaned. Observed refrigerators in rooms 122 and 313 needing to be cleaned. Black residue observed in listed locations.
Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
Mar 16, 2015 A 96.5 · 3 violations
Inspector comments: 1: Observed: A loose AC panel in the Fitness Center. The ice machines without adequate ventilation. Ventilation located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).Ice and vending machine locations shall have ventilation . 15A NCAC 18A .1808 (a).33: The dumpster lids and doors left open. All garbage and trash shall be collected and stored in covered containers in such a manner as not to create a nuisance. 15A NCAC 18A .1814 (a).Chetan Patel present.
#3 · Floors, walls and ceilings clean and in good repair −0.5
Observed: Water damaged ceiling tiles in the ground floor hall near a side exit and 2nd floor venting area. Damaged ceiling in the 3rd floor supply room.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Observed: Mildew around the shower faucet handle in room 230. Mildew around the tub faucet in 226. Chipped tub surface in room 328. Mildew around the tub faucet in room 309. A gap around the tub faucet in room 107.Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed: The ice machines collecting black residue inside of the ice chute.Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
May 23, 2014 A 97.5 · 2 violations
Inspector comments: Chet and Denish Patel was present during inspection**ITS was issued for Carbon Monoxide detector not present in the business center**Alex Torres as lead role during inspection with supervision by Tasharra Kenion, REHS#26 Observed crack in ceiling seam in room 324 in need of replastering or repair. Observed 3rd floor staff storage room (out of service) to have water damage and in need of repair.**The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).#30 Observed clean items stored in boxes on 2nd floor storage room floor in need of storing off ground**Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).#33 Observed sliding dumpster door not closed. **All garbage and trash shall be collected and stored in covered containers in such a manner as not to create a nuisance. 15A NCAC 18A .1814 (a).#32Observed multiple drinks stored on top of housekeeping carts near chemicals and clean items. Drinks shall be stored in manner not to contaminate products on cart.**Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed sanitizer not properly being used on vanity. Housekeeper stated sanitizer was only used on microwave, refrigerator, phone, and tables.** After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).Observed quat test strips not present at time of inspection **A method or equipment for testing the sanitizer shall be available and used to insure minimum prescribed sanitizer strength. 15A NCAC 18A .1809 (b).
#12 · Cross-connections prohibited −1.5
Observed no air gap at ice machine on 2nd floor. **Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COMFORT INN MATTHEWS” or State ID 2060200500). Inspection type (routine vs. follow-up) is not published in the county's data.