A98
EMBASSY SUITES
4800 S TRYON ST, Charlotte, NC 28217
Lodging · NC permit/State ID 2060200541
Latest gradeA (98)
Last inspectedJan 6, 2026
Inspections on record10
On record sinceNov 5, 2015
Score history
Nov 5, 2015Higher is betterJan 6, 2026
Inspections & violations
Jan 6, 2026 A 98 · 1 violation
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed torn carpet in and broken wardrobe in room 508. Observed light above dining table out in room 511.
Jan 6, 2025 A 96.5 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
Observation: EHS observed debris buildup in the ice machines on floor 4 and 2 in need of cleaning. REPEAT. Points not deescalated due to overall improvement.
#20 · Thermometer provided; test strips provided
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment.
Observation: EHS observed that the facility could not provide test strips for the quat sanitizer used.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests.
Observation: EHS observed the shower head in room 825 in need of cleaning.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
Observation: EHS observed mattress in rooms 813, 502, 403, 339, and 211 that were stained.
EHS observed pull out couches in rooms 813, 502, 339 that were stained.
EHS observed curtains in rooms 825, 725, 502, and 403 that were stained.
EHS observed a rip in the couch of room 602.
EHS observed rips in the shower chairs in rooms 602 and 502.
EHS observed a tear in the carpet near the bed in room 825.
EHS observed lose shower handles in rooms 725 and 602.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
Observation: EHS observed stained linens in rooms 725 (mattress cover), 339 ( pillow ) and 211 (pillow, mattress topper)
May 10, 2024 A 97 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf Observed heavy debris buildup in the ice machines on floor 8, 6, 4, and 2 in need of cleaning. REPEAT
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed shower head in room 604 in need of cleaning.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed carpet in room 205 fraying and in need of repair, and cracked floor tiles in laundry room in need of repair.
#31 · Linen properly handled and stored
15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Observed laundry carts in laundry room not labeled to identify carts used for clean laundry and carts used for dirty laundry. CDI- PIC labeled carts.
Apr 11, 2023 A 97 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
Observed ice chute in need of cleaning on 7th and 6th floor. Needs to be cleaned.
**4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed refrigerator cracked in the inside in room 705.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed mattress cover stain in room 640. Cover was removed.
**15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed single service lids not properly stored on the housekeeping carts.
**15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Jan 21, 2022 A 96.5 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed build-up in ice chutes on the 7th and 2nd floor. Needs to be cleaned. Improvement from previous inspection.
**4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed build up in the refrigerator in rooms 625, 537 and 306. Needs to be cleaned.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed build up on windows in rooms 809, 706 and 625. Observed black staining on wall near the door in room 809. Observed wall damage near the pipe by the ice chute on the 5th floor.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
Apr 22, 2021 A 97 · 3 violations
Inspector comments: Covid 19 restrictions, no signature required. Housekeeping supervisor present.
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
Observed black residue in ice chute in floor ice machines.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed stains on gray chair in rooms 540 and 703. Observed shower cracked in room 838.
#27 · Physical facilities installed, maintained, and clean
Observed celling peeling in hall near elevators on 8th floor, ceiling stained in 838, ceiling peeling around shower in 703, black residue in crevice/joint near shower in 603, black residue on ceiling of shower in 511, and holes in wall near shower and around socket (bedroom) in 401.
Apr 15, 2020 A 96.5 · 2 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-602.11* Equipment food contact surfaces and utensils shall be cleaned at necessary frequencies.-P Observed ice machines with black build up on floors 2 and 3. Recommend higher frequency of cleaning. Points not elevated due to improvements since last inspection.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed broom heads stored upright above clean linens on house keeping cart. Recommending storage position or order to prevent cross contamination of clean linens.
Sep 21, 2018 A 96.5 · 5 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-602.11* Equipment food contact surfaces and utensils shall be cleaned at necessary frequencies.-P- Observed ice machine chutes in need of cleaning throughout inspection.
4-701.10* Equipment food contact surfaces and utensils shall be sanitized. - Observed no sanitizer on housekeeping carts, air freshener was placed in "sanitizer" bottles. Sanitizer is used for cleaning ice buckets in the room. -1.5pts-
#22 · Water from approved source; backflow prevention; plumbing in good repair
5-205.15 Maintain a plumbing system in good repair. - Observed guest sink leaking in room 420. Needs to be repaired. -0pts-
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stained mattress covers in rooms 835, 710, 506, and 420. Needs to be replaced. -2pts-
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. - Observed dirty broom heads stored above clean linen on housekeeping carts. Ensure brooms are relocated on carts. -0pts-
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles. - Observed items stored on the floor in storage closets during inspection. -0pts-
Mar 2, 2017 A 94 · 4 violations
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Observed shower tub fixture with glass doors soiled near base of track and on tracks to glass shower doors. Thoroughly clean shower fixture near base track and tracks themselves on doors throughout in rooms. Observed shower walls soiled near hand railing in bath tub/shower fixtures. Observed chipped soap dish in bath tub/ shower fixture. Observed underside of corner mounted soap dish/holder soiled throughout in several rooms. Thoroughly clean walls of shower/ tub wall liners near hand railing in shower/ tub area. Monitor and repair chipped spot on shower tile in 801.
Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed ice guard in ice chute on ice machine soiled throughout on several floors. Thoroughly clean guard on ice chute on ice machine. Wipe/clean area behind ice chute on ice machines.
Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#31 · Linen properly handled and stored −1.5
Observed bags of trash in clean linen bin with clean linen. Linen that was stored/placed with bagged trash remove from bin and was in the process of being washed again. Observed soiled linen in an unlabeled bin and observed clean linen in another bin identical to the one that soiled linen was stored in. LABEL LINEN BINS SO THERE WILL BE NO CONFUSION ON WHETHER A BIN IS FOR CLEAN OR SOILED LINEN. Observed comforter in room stored/placed on the floor. Store linen(comforter) on desk, table, chair in room and not the floor when changing linen. Observed comforter on the floor in 7th floor storage room. No clean linen storage on the floor. Store clean linen in storage area/room so they are not touching boxes. Store clean linen in back hallway/corridor cover so linen will not become contaminated from employees, contractor and food service employees.
Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. 15A NCAC 18A .1813 (b).
Soiled linen shall be so handled and stored as not to come in contact with clean linen. 15A NCAC 18A .1813 (c).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed cleaning products, lost and found products and vacuum cleaner stored near and touching clean linen on housekeeping carts throughout on several floors. Store items(clean linen) on house keeping carts so they do not become contaminated.
Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Nov 5, 2015 A 93 · 5 violations
Inspector comments: 7. Observed slow draining wet bar sinks in 735 and 433.Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).30. -Observed multiple storage closets with boxes of toilet paper and other items stored on the floor.-Observed shelves in the laundry room in need of painting or sealing. (Shelves are raw wood).Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).33. Observed a heavy amount of garbage, residue, and flies collected at the base of the garbage compacter. Clean.Garbage and trash storage containers shall be kept clean and in good repair. 15A NCAC 18A .1814 (a).*********Ensure ALL items listed on Transitional Visit on 10/28/2015 are corrected by 1/26/2016. Per Mr. Carlos, the facility will go through renovations (mattresses, wallpaper, furniture, etc will be included) beginning in December. One floor will be done at a time.Ms. Shanee Murray present. Report and Housekeeping Cart Guide handout emailed to shanee.murray@hilton.com, kevin.plucker@hilton.com, & carlos.aponte@hilton.com
#3 · Floors, walls and ceilings clean and in good repair −0.5
-Observed stained ceiling tiles in the hall near laundry and kitchen. -Observed the floor tile gone around the mop sink in the laundry room. -Observed the corner piece of the wall by the chemical dispenser in the laundry room missing. Replace.-During walk through on 10/28/2015, stained ceiling tiles in Salon B was observed.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed all but 1 housekeeping cart with no sanitizer.After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).
#12 · Cross-connections prohibited −1.5
Observed no back flow preventers on the shower wand in 302 and on an outside hose bib. Provide back flow preventers on all areas with hoses attached.Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c).
#26 · Floors, walls, and ceilings clean and in good repair −2
-Observed wallpaper peeling in several rooms.-Observed ceilings peeling and/or stained in 838 and 716 (restroom).The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
#27 · Furniture, fixtures and accessories clean and in good repair −2
-Observed a stained mattress in 433. During walk through on 10/28/2015, stained mattresses were observed in rooms 713, 435, 318, and 202. Per Carlos, renovations will be done starting next month, and new mattresses will be included.-Observed black buildup in the back of the refrigerators in multiple rooms. **Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “EMBASSY SUITES” or State ID 2060200541). Inspection type (routine vs. follow-up) is not published in the county's data.