A98
SONESTA ES SUITES
7925 FOREST PINE DR, Charlotte, NC 28273
Lodging · NC permit/State ID 2060200563
Latest gradeA (98)
Last inspectedJul 23, 2025
Inspections on record13
On record sinceJun 18, 2014
Score history
Jun 18, 2014Higher is betterJul 23, 2025
Inspections & violations
Jul 23, 2025 A 98 · 1 violation
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed cracked floor tiles in bathroom in room 321. Observed chipped table in room 225. Observed baseboard detached from wall in bathroom in room 230. Observed dust buildup in a/c filters in rooms 339 and 230.
Aug 12, 2024 A 95 · 4 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed couch and carpet heavily stained in room 341, food debris/residue on kitchen floor in room 341, black growth on ceiling above shower in room 341, broken freezer handle and stained bar stools in room 312, loose hook on bathroom door and pink growth on underside of shower seat in room 233, kitchen light burned out and damaged a/c unit in room 139, and peeling ceiling above shower in room 144. REPEAT
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damaged wall corners and damaged baseboards in hallways of 2nd and 3rd floors. Observed scuffed guest room doors throughout building.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained pillowcases and sheets in rooms 330 and 341.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.113 (B) Maintain tight fitting lids or doors on outside receptacles. Observed dumpster doors open during inspection.
5-501.115 A storage area and enclosure for refuse, recyclables, or returnables shall be maintained free of unnecessary items and clean. Observed trash and debris outside of dumpster in dumpster enclosure. Clean up area to prevent pest harborage.
Aug 11, 2023 A 95 · 2 violations
Inspector comments: Ensure all spray bottles of chemicals are properly labeled on housekeeping carts. Observed 1st floor undergoing renovation and shut down. Carpets and rooms being stripped and replaced. Inspection took place on 2nd and 3rd floors only.
#20 · Thermometer provided; test strips provided −1
15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no sanitizer test strips available.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
Repeat:
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed no sanitizer available on housekeeping carts for sanitizing guest room sink, vanities, toilets, and showers.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains and tears on couch in room 344 and 351. Observed stain in mattress in Room 201 and tear in mattress protector in Room 344.
Dec 21, 2022 A 96 · 1 violation
Inspector comments: Spoke with GM, Keyona. Keyona stated entire hotel is undergoing a soft renovation. 3rd floor is being stripped and repainted. Not inspected due to paint dust and renovations. Observed wallpaper and borders pulled off on 2nd and 1st floors due to renovation.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
Observed blue chair peeling and stains on couch in room 222. Observed stains on couch in room 210. Observed brown residue running down wall from vent in room 133. Observed stains on kitchen chairs in room 141. NOTE: all furniture being replaced, occurring at the time of inspection.
Dec 22, 2021 A 94 · 3 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Laundry room must have a hand sink for hand washing.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed heavily stained upholstery on couch in rooms 144 and 149. Observed peeling couch cushions in rooms 310 and 317.
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed housekeeping cart without sanitizer.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed wallpaper peeling in halls on every level. Observed window sill peeling near 3rd floor storage (crumbs visible). Observed holes in wall in cart closet on 2nd floor and laundry room (in chute area).
Apr 7, 2021 A 94 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed cushions on most furnishings in all rooms damaged. Repeat
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (g) Perimeter walls and roofs shall protect the lodging establishment from the weather, and the entry of insects, rodents, and other pests. Observed numerous screens damaged.
#33 · Garbage and refuse disposal; facilities maintained −2
5-501.115 A storage area and enclosure for refuse, recyclables, or returnables shall be maintained free of unnecessary items and clean. Observed buildup of trash on ground in dumpster area.
May 15, 2020 A 94.5 · 4 violations
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed single use items stored on floors in storage roooms.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed damaged couch cushion covers in numerous rooms.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damaged walls in storage rooms and missing floor tile in storage room on third floor. Observed several torn mattress covers.
#33 · Garbage and refuse disposal; facilities maintained −1
5-501.13 Receptacles for refuse, recyclables, and returnables, shall be durable, cleanable, insect and rodent resistant, leakproof, and non absorbent. Observed dumpster at rear of facility corroded and has holes in dumpster . Dumpster should be replaced.
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed top lids on dumpster missing and in need of replacement.
Mar 13, 2019 A 90.5 · 10 violations
#4 · Eating, tasting, drinking, or tobacco use −0.5
2-401.11 Cover and store employee drinks to prevent contamination of food or utensils. Observed staff eating breakfast at folding table in laundry. Folding table full of personal items. Use employee break room for storage of personal items and eating.
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed single service plates and silverware unprotected in storage room 9. Keep boxes closed and do not store loose items on shelving.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) Facilities that do not have handwashing sinks in soiled linen areas shall not be required to install additional lavatories if a hand hygiene program, approved by the regulatory authority, is used. A written hand hygiene procedure need to detail how hands will be cleaned after touching dirty items in laundry since no handwashing sink is available.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed all but 1 housekeeping carts without food contact sanitizer on carts.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed couch cushions with torn surfaces in 2 guest rooms (139, 147). Observed door damage room 221.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Repeat: Observed dirty or rusted vents in hallways. Frayed carpeting in stairwell. Wall damage at some hall windows. Damaged walls in bathrooms of rooms 139, 221.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Repeat: Observed 2 torn mattress pads Rooms 147, 337 .
#31 · Linen properly handled and stored −1.5
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of storage on floor in several storage closets. Keep items off floor for ease of cleaning.
15A NCAC 18A .1828 ( c) Cabinets, shelves, and storage rooms shall be in good repair and kept clean. Observed particlewood shelving unit stained with something spilled and holding clean linens (room 7). Replace shelving unit. Shelving units needs to be cleanable.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Repeat: Observed dirty items like containers of shampoo/conditioner, dusters and vacuums stored in contact with clean linens on housekeeping carts.
#33 · Garbage and refuse disposal; facilities maintained
15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair. Repeat: Observed dumpster door and lid open.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled −1.5
15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed food contact quat sanitizer dispensed from same hose/unit as other cleaning chemicals. Quat sanitizer needs to have its own dispenser.
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed chemicals unlabeled on housekeeping. Repeat: Observed cleaners stored in water bottle. Do not repurpose food containers
15A NCAC 18A .1827(f) Medications under the control of the permit holder shall be stored in a manner to avoid contamination of food and food contact surfaces. Observed bottle of pain relievers sitting on top of housekeeping carts.
May 8, 2018 A 95.5 · 6 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. NEW RULE-NO POINTS. A hand hygiene program needs to be implemented for cleaning hands in-between dirty and clean laundry. An example is installing a hand sink with soap and towels or hand sanitizer and once sanitizer has dried (not wiped off) clean gloves are used
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed damaged carpeting in stairwells.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed a couple torn mattress pads. Replace when torn
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed employee jacket on top of clean dish towels. Observed spray bottles and broom/mop stored where can contaminate clean laundry on 2 different housekeeping carts.
#33 · Garbage and refuse disposal; facilities maintained −1
15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair. Observed dumpster doors and lid open. Broken glass and other debris in dumpster corral. Keep clean with doors and lid closed.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled −1.5
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed several bottles of cleaners on housekeeping carts unlabeled. Label all spray bottles so a hazardous mixture does not occur.
Aug 4, 2016 A 93.5 · 4 violations
#3 · Floors, walls and ceilings clean and in good repair −1
Repeats:
-Observed the wallpaper peeling in the hallways on several of the floors.
-Observed baseboards missing or loose in storage closets throughout.
Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed the water on each floor at 143F-147F. Follow the rule below.
Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#27 · Furniture, fixtures and accessories clean and in good repair −2
-Observed the pullout mattress torn badly in room 141.
-Observed debris under the pullout mattress in room 351 and behind the bed in room 240.
-Observed hair on the sheets and in the tub in room 351.
-Observed residue on the bed skirt in room 351.
-Observed the light fixture broken in the stairwell in front of room 240.
Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
#33 · Garbage containers covered, kept clean, facilities for cleaning −2
-Observed a toilet, grill, wooden pallets, and a large trash can of grimy water, leaves, garbage, etc stored in the dumpster corral.
-Observed a large number of ants around the dumpster.
-Observed garbage liquid stains in front of the dumpster. If the dumpster is damaged (has a hole) replace it.
*Remove all items, and dump the standing water so that mosquitoes will not breed.
All garbage and trash shall be collected and stored in covered containers in such a manner as not to create a nuisance. 15A NCAC 18A .1814 (a).
Garbage and trash storage containers shall be kept clean and in good repair. 15A NCAC 18A .1814 (a).
Aug 20, 2015 A 91.5 · 3 violations
Inspector comments: 26. -Observed the section of wall damaged between the restroom door and tub in room 114.-Observed the wall stained by the dresser in the bedroom in 202.The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).30. Observed debris on the floor in the linen storage room at the end of the 1st floor.Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b).34. Observed a toilet, laundry cart, a large pallet, along with other trash and debris collected on the ground around the dumpster. Rubbish, litter and other items not used in the operation of the establishment shall not be permitted to accumulate on the premises. 15A NCAC 18A .1814 (b).Jeremy Gordon present during the inspection.Report emailed to jgordon1@sonesta.com
#3 · Floors, walls and ceilings clean and in good repair −0.5
-Observed the wallpaper peeling in the hallways on each floor.Repeat Non-Compliance: -Observed baseboards missing or loose in the stairwells, storage closets throughout .-Observed wall damage in some of the storage closets.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).*Must be corrected by the next inspection or points will be increased.
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −4
Repeat Non-Compliance: Observed hair, stained and/or holes in the bedding in 106, 144, 244, and 202.Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
#27 · Furniture, fixtures and accessories clean and in good repair −4
-Observed residue in the refrigerators in 106, 244, and 202.Repeat Non-Compliance: -Observed debris in the kitchen drawers in 106, 244, and 202.-Observed residue on the stove top in 106.-Observed debris on cups in 244.-Observed pet hair on the pullout couch mattress in 202 and a large amount of debris under the pull out couch mattress in 244.Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
Feb 5, 2015 A 95 · 3 violations
Inspector comments: 8. Observed no sanitizer on a housekeeping cart. Ensure all employees have sanitizer before they begin cleaning rooms.The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry.Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).13. Observed water at 130-133F in a few of the rooms.Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).20. Observed dusty AC filter in 113.In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).26. Observed stained walls in rooms 251 and 113.The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).*Note: Observed a fan stored in the (main) laundry handsink & no paper towels. Ensure handsinks are accessible at all times with soap and paper towels.Michelle Seamon & Jeremy Gordon present during the inspection.Report emailed to mseamon@sonesta.com & jgordon@sonesta.com
#3 · Floors, walls and ceilings clean and in good repair −1
-Repeat: Observed cracks in the ceiling on the 2nd floor hall (in several different areas).-Observed wall damage in the 3 of the storage rooms on the 3rd floor.-Observed no baseboard in one of the storage rooms on the 3rd floor.Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#25 · Sheets, pillowcases, blankets and bed spreads clean and in good repair −2
Observed stained mattress cover in 302, stained mattress in 312, stained sheets in 333, 113, & hair on the bedding in 312, 302, 251.Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
#27 · Furniture, fixtures and accessories clean and in good repair −2
-Observed residue and/or debris on pots, utensils, cabinets, and coffee pots in several rooms on each floor.-Observed crack in the caulking- kitchen counter in room 302.Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
Jun 18, 2014 A 95.5 · 4 violations
Inspector comments: Jeremy Gordon present during inspection.**Note: Hotel in middle of remodel, 3rd floor is offline. 1st and 2nd floors not started yet.
#3 · Floors, walls and ceilings clean and in good repair −0.5
Observed wall and ceiling damage in laundry room.**Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#4 · Furniture and accessories clean and in good repair −0.5
Observed holes and staining on drapes in dining room.**Furniture, fixtures, draperies, and other accessories located in Lobby, Halls, Stairs, and Vending Areas, shall be clean and in good repair. 15A NCAC 18A .1808 (c).
#27 · Furniture, fixtures and accessories clean and in good repair −2
Observed couch frayed in room 122. Couch and chair with damage and burn hole in counter top, room 151.**Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed dirty items (broom, sharps container, personal food) stored in contact with clean items on maid's carts. Maid's carts need cleaning.**Housekeeping carts shall be kept clean and stored in a clean area. 15A NCAC 18A .1813 (e).**Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SONESTA ES SUITES” or State ID 2060200563). Inspection type (routine vs. follow-up) is not published in the county's data.