COURTYARD CHARLOTTE BALLANTYNE

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed dusty air filter in room 303, crumbs beneath armchair cushion in room 216, small stain on pillowcase in room 134, and single hair on bed linens in room 101. Repeat. (-2)

5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed no side door on cardboard dumpster. Repeat; no escalation of points due to it being a separate component than the prior inspection. The top lid which was missing last time is properly affixed and in good repair. (-0)

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed dusty air filters in room 127, 213. Need cleaning and keep clean.

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed box of linen and supplies in storage room 3rd floor, a bag of pillows in storage room 2nd floor, stored directly on the floor. Store all items off the floor to prevent contamination.

15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair. Observed cardboard dumpster with broken/missing lid. Repair or replace a dumpster and keep in good repair.

Observed black residue on ice chute of 3rd floor ice machine. Housekeeping manager will clean after walk through due to staffing shortage.

Observed black residue on ceiling in restroom in room 107. Observed stained ceiling tile near exit door leading to spa rooms. 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained curtains, ripped curtains, stained pull out mattress, in rooms 335 and 320. Need cleaning/replaced.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed soiled floor and debris around ice machine on 3rd floor. Need cleaning.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained mattress pads and stained pillow covers in rooms 312 and 227. Need cleaning/replaced. PIC states supplies are on back order for new pads and covers.

15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Observed damaged carts used for soiled and clean linens. Needs replaced/repaired.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed torn mattress pads in rooms 301 and 107. Replace. No signature needed due to COVID-19 guidelines.

NOTE: Ensure that staff are using sanitizer on the vanity while cleaning rooms. Sanitizer should be allowed to air dry. **15A NCAC 18A .1824(h) Sinks in guest rooms shall be sanitized before washing multi-use utensils.

Observed stained mattress covers in rooms 212, 216 and 219. Mattress covers were removed and replaced. Ensure staff is checking for set in staining before placing them on beds. **15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. .

Observed disposable cup lids on housekeeping cart unwrapped. Ensure that lids remain in plastic covering until dispersed. This will help prevent contamination. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Observed boxes of coffee and other items stored on the floor in the storage closet on the 3rd and 2nd floor. Spoke with staff about having additional crates provided to keep storage up. **15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles. Th

Observed single use cups and lids stored near chemicals and toilet cleaning items on housekeeping cart. Single service items, including clean disposable towels, shall be stored and handled in a manner to prevent contamination. 15A NCAC 18A .1811 (e).