HILTON GARDEN INN / HOMEWOOD SUITES

4-501.114 Maintain sanitizer at correct concentrations when being used to sanitize. -P - Observed quat sanitizer not dispensing properly causing the concentration to be 0-10ppm. PIC contacted Ecolab to come out and fix dispenser.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed broken microwave handle in room 513. Observed loose shower handle in room 107. Repair.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained/missing ceiling tiles in laundry room. Replace. Observed dust buildup in a/c filters in room 107. Keep clean.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed dust buildup in a/c filters and bathroom vents in rooms 747, 745, 662, 551, 454, and 339 on Hilton side and rooms 413 and 205 on Homewood Suites side. Observed small hole in wall in bedroom in room 413. REPEAT

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed interior of ice machine chutes with pink build up throughout.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed damaged wall at the AC unit in 325. Observed stain on window shade in rooms 656 and 459. Observed AC vent filters with build up in rooms 653 and 625. Observed one stained pillow in 625. Observed ice build up in several room fridges throughout. Observed showerhead build up in several rooms throughout. Observed debris on the pull out couch in 610.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.- Observed damage and/or painting needed to house keeping storage room walls on all floors.

15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed chemicals unlabeled and sanitizer in bottles that held previous chemicals on housekeeping carts on the 5th and 6th floors.

3-305.11* Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. Observed many packs of bottled water stored directly on the floor in storage rooms on every floor.

15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed facility with an old/damaged test strip for the sanitizer solution. Obtain a new test kit.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towel available at a hand washing sink in guest restroom in the gym 7th floor, no paper towel available in the restroom near the laundry room. Ensure to provide all hand washing supplies at all hand washing at all time.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed soiled cleaning cloths stored on top of single service articles (cups) and paper towels on housekeeping cart. CDI- housekeeper removed item at the time of inspection.

15ANCAC18A.1824(a)Food contact surfacess hall comply with parts 4-1 and 4-2 of the food code as amended by Rule15A NCAC 18A .2654. This shall not prohibit the use of domestic equipment. - Observed ice machine dispensers with minor pink build up on floors 7-3.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.- Observed damage to house keeping room walls on floors 7, 6, and 3.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stains on pillow cases, sheets, and cloth mattress cover respectfully in rooms 741, 643, 547, and 439.

Observed boxes stored on the floor in the laundry room. Spoke with staff about utilizing crates to store boxes on. **15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to avoid contamination of food and food contact surfaces, linen, and single-use articles.

15A NCAC 18A .1826 (d) Light intensity shall be at least 20 foot candles at 30 inches above the floor in areas for handwashing, warewashing, equipment storage, utensil storage, and in toilet rooms. Light was broken in room # 106 and 519.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Sink was broken in room # 315. Facility was aware and working on fixing.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Residue on light shade in room # 105. Stain on chair in room # 315

15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed black microbial growth in dish machines of 513 and 207. Observed food debris in microwave in room 104.

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed single service items stored on floor in 7th, 6th, and 5th floor HWS storage rooms and in first floor house keeping storage. REPEAT VIOLATION

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained couch in room 415. Observed damaged table in room 415. Observed rusty shower bench in room 410. Observed cracked tub in rooms 560 and 449. Observed stained mattresses in rooms 729, 432, and room 415. Observed pink build up in shower of rooms 630 and 110. Observed hair in shower of rooms 630, 537, and 449. Observed chipped tile in shower of room 552. Observed grout with build up in room 432. 15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests.Some housekeepers stated that they use the sanitizer for a contact time of 2 or 3 minutes. Contact time for sanitizer per product label is 5 min.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed air vents on electrical rooms on HGI side to have dust build up. Observed room 415 bathroom ventilation with heavy dust build up. Observed air conditioning filters in rooms 749, 630, 528, 547, 410, 207, 205, and 110 with dust accumulation. Observed wall damage in HGI storage rooms throughout, in rooms 619, 513, and 415. Observed wall paper peeling on 5th floor near room 513 and outside of room 522. Observed ceiling tile stained on 6th floor HWS above ice machine. Observed water damage to ceiling in HWS breakfast area. Observed floor with residue from a spill in HGI ice rooms on 7th and 4th floors. Observed touch up paint needed in rooms 513, 205, and 104, and in 6th and 3rd floor HWS storage. Observed debris on floors in 7th and 3rd floor HGI storage and 6th floor HWS storage. Observed loose baseboard in 6th floor HGI stairwell. Observed damaged curtain in room 205. Observed damaged roman shade in room 415. .

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained mattress pads in rooms 657, 528, 560, 460, 320, 104, and 110. Observed stained duvet cover in rooms 415 and 320. Observed stained duvet insert in room 207. Observed soiled sheet in room 537. Observed debris on mattress pad in rooms 720, 619, 415, and 320.

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of linen and pillows stored on floor in 2nd floor HWS storage. Observed clean washcloths stored on drain board of sink used for handwashing. Observed personal drinks stored adjacent to washcloths. 15A NCAC 18A .1828 (e ) Soiled laundry shall be handled and stored separately from clean laundry using separate, cleanable carts or bags. Observed container in gym for soiled linen unlabeled, not making it clear whether linen is clean or dirty.

15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed chemical stored in basket with single service items and individual shampoos on 5th floor housekeeping cart. 15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed wristband and hanger stored in bag of clean linen on 5th floor housekeeping cart in HGI storage. Observed coffee cup lids stored directly on cart, out of protective plastic on 2nd floor and 3rd floor housekeeping carts.

15A NCAC 18A .1827(d) Sanitizing solutions shall not be stored in or dispensed from containers previously containing other poisonous or toxic materials. Observed chemical bottle with sanitizer label, then also writing that says water and vinegar. in 6th floor HGI electrical closet.

Cabinets, shelves, and storage rooms shall be constructed to facilitate cleaning and kept clean. 15A NCAC 18A .1813 (b). Observed storage on floor and housekeeping carts in storage need organizing to protect clean linens.