A94.5
COURTYARD MARRIOTT MATTHEWS
11425 E INDEPENDENCE BV, Matthews, NC 28105
Lodging · NC permit/State ID 2060200577
Latest gradeA (94.5)
Last inspectedFeb 18, 2026
Inspections on record11
On record sinceApr 21, 2017
Score history
Apr 21, 2017Higher is betterFeb 18, 2026
Inspections & violations
Feb 18, 2026 A 94.5 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed dust build up on 2nd floor ice machine. REPEAT
#27 · Physical facilities installed, maintained, and clean −4
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed splitting in the carpet of the hallways on all 3 floors. Observed stains on the carpet outside room 108 and room 333. Observed cracks in the wall in room 230 near the TV. Observed a torn vent in room 332. REPEAT
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed one dumpster with half of the lid missing. Make sure lids are attached and closed.
Aug 12, 2025 A 98 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed black build up in first floor ice machine.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed minor splitting of carpet in hallways on 2nd and first floor. Needs repair. REPEAT. Points not escalated due to repairs made from last inspection.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed items stored on house keeping carts in 3rd floor storage room not arranged in an organized manner to prevent cross-contamination. Needs to be organized to prevent cross-contamination.
Sep 20, 2024 A 98 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
Observed slight staining on the ottoman’s in rooms 150 and 224. Also observed loose handle in room 352 in the shower. (2 pts)
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. -Observed stains and rips on hallway carpet on floors 1, 2, and 3. Observed dark buildup along wall corners in room 348. Observed scuffs along walls in 2nd floor storage room in need of repair. Observed popcorn ceiling peeling back in room 150.
Feb 19, 2024 A 97.5 · 2 violations
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed coffee cup lids in guest rooms without form of protection. Some form of protection recommended to prevent contamination. REPEAT
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed cleaning cart with no sanitizer. Housekeeper stated that she ran out of sanitizer and never replenished.
Mar 16, 2023 A 99 · 5 violations
#14 · Equipment, food and non-food contact surfaces approved, cleanable, properly designed, constructed and used −0.5
15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed soiled ice chute machine on every floor in need of deep cleaning and maintain clean and sanitize.
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed coffee cups in guest rooms without a form of protection. Recommend to provide some form of protection to prevent contamination.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed dusty carpet underneath the bed in room 106. Keep floor clean underneath the beds.
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces
15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to aoid contamination of food and food contact surfaces, linen, and single-use articles. Observed boxes of cups and napkins stored directly on the floor in storage room on 2nd floor. Recommend to keep of the floor at least 6 inches to prevent possible contamination.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed no label on some of the chemical spray bottles in the cleaning cart. Make sure to put proper label and keep all solution according to manufacturer’s recommendations.
Mar 11, 2022 A 98 · 1 violation
Inspector comments: Replace missing HVAC vent filters in room 338.
***Kitchen is temporarily closed due to staff shortage****.
#27 · Physical facilities installed, maintained, and clean −2
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained carpet in lobby and throughout 2nd and 1st floor hall. Observed minor staining on floor in front of sleeper sofa in room 314 and loose carpet on left side stairwell leading to 1st floor. Replace lights at the entry door of rooms 224 & 242. Room 224 has no light and room 242 light ballast maybe the cause of the flickering light. Observed wall paper at the corner of the end of the hall on left .side bubbling
Mar 31, 2021 A 98 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed minor black build up on within ice machine chute located on first floor near guest laundry room.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed minor carpet staining throughout facility. Observed rust build up around shower drain in room 160.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed stained ceiling tiles in laundry room.
May 20, 2020 A 98 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stain on window curtain in room 214. Observed damage to carpet near entrance door in room 112 and soil shower head in room 116. Improvement made since previous inspection.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed spray bottle of cleaners stored over clean linen on housekeeping cart on 2nd floor and laundry room.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster lid left open and some items stored on dumpster pad. Keep dumpster lids closed and maintain dumpster pad clean to prevent potential pest harborage.
Jun 21, 2019 A 96 · 5 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
Observed chemical sink also being used as handwashing sink. There are no other sinks nearby. Must have a sink only used for handwashing.
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided.
#25 · Meets natural ventilation and lighting requirements
Observed soiled windows in room 257 and 3rd floor staircase windows.
15A NCAC 18A .1826 (e) Where only natural ventilation is provided, outside openings shall be screened and in good repair.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed stain on couch in room 148. Also observed window curtain with holes, stains, and sticky residue in room 109.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
Observed buildup around bathtub drains in rooms 356, 333, and 320.
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests.
#27 · Physical facilities installed, maintained, and clean −2
Observed wall damage behind dryers/washing machines and at chemical sink in laundry room, wall and door damage in 2nd floor linen storage, and AC damage in room 257.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. REPEAT.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed dirty mops and brooms stored upside down over clean guest items. Store dirty side down away from clean items and clean linen. Also observed employee personal drink stored among clean guest items.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. REPEAT.
Apr 30, 2018 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean
Observed stain on ceiling in third floor linen closet.
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed chemical stored with disposable (covered in plastic) cups on housekeeping cart on second floor and broom stored upside down next to cups on housekeeping cart on third floor. Remove chemical and broom to opposite side of cart.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Apr 21, 2017 A 98 · 2 violations
#3 · Floors, walls and ceilings clean and in good repair −0.5
Observed wall damage in laundry area near sink. Observed hole in wall in 3rd floor housekeeping, wall damage 2 nd floor linen, and stained ceiling near roof access in 2nd floor housekeeping. Observed missing cove base in 3rd foor linen chute.
Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed ice chutes on ice machines needing to be cleaned on each floor.
Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COURTYARD MARRIOTT MATTHEWS” or State ID 2060200577). Inspection type (routine vs. follow-up) is not published in the county's data.