‹ Back to search

A98.5

COURTYARD BY MARRIOTT

237 S. TRYON STREET, Charlotte, NC 28202
Lodging · NC permit/State ID 2060200579
Latest gradeA (98.5)
Last inspectedJun 30, 2026
Inspections on record9
On record sinceAug 8, 2017

Score history

7085100 Aug 8, 2017: 98.5Oct 31, 2018: 96May 26, 2020: 95.5Apr 14, 2021: 95Jun 30, 2022: 97Jun 28, 2023: 98.5Oct 27, 2023: 98Mar 28, 2025: 98Jun 30, 2026: 98.5
Aug 8, 2017Higher is betterJun 30, 2026

Inspections & violations

Jun 30, 2026 A 98.5 · 1 violation
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf Ice machine on 3rd and 1st level soiled with pink grime. CDI - Cleaned on site.

View this inspection on the county portal ›

Mar 28, 2025 A 98 · 1 violation
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed 2nd floor housekeeping cart with only disinfectant and no sanitizer. Ensure sanitizer is on all housekeeping carts and being used on sinks, vanities, toilets, and showers. 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed cracked toilet seat in room 109. Repair/replace.

View this inspection on the county portal ›

Oct 27, 2023 A 98 · 2 violations
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Wallpaper peeling in room # 126
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Stains on linen in room 414, 329, 445, and 446

View this inspection on the county portal ›

Jun 28, 2023 A 98.5 · 2 violations
#9 · Food and ice protected from environmental or other sources of contamination; proper dispensing of ice −1.5
3-305.11* Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. - Observed boxes of coffee stored on the floor in the storage room on the 3rd floor.
#19 · Single-use and single-service articles properly stored and used
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. - Observed cup lids stored on the housekeeping cart unprotected on the 2nd floor.

View this inspection on the county portal ›

Jun 30, 2022 A 97 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
Observed build up on ice chute on 4th during the inspection. Improvement from previous inspection. No points deducted due to improvement from previous inspection and chute being cleaned today. **4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf
#27 · Physical facilities installed, maintained, and clean −2
Observed floor in storage closet on the 4th, 3rd and 2nd floor in need of cleaning. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#33 · Garbage and refuse disposal; facilities maintained −1
Observed bags of trash on the floor in the storage closets on the floors during the inspection. Spoke within staff about placing bins to hold overflow of trash. **15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair.

View this inspection on the county portal ›

Apr 14, 2021 A 95 · 4 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −3
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed black build up on ice machine chutes on floors 2-4. REPEAT VIOLATION
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1825 (c ) Facilities that do not have handwashing sinks in soiled linen areas shall not be required to install additional lavatories if a hand hygiene program, approved by the regualtory authority, is used. 15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Observed no hand sink in laundry room. Observed no hand hygiene program SOP regarding how employees will handle dirty to clean linen on file. EHS educated PIC on how to create a hand hygiene program. Per conversation with PIC employees are washing hands in kitchen area however, the handsink in the kitchen should be used for food employees only. Hand hygiene SOP was developed while EHS typed inspection report.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed minor carpet staining throughout facility. Observed shower nozzles in the following rooms with brown build up: 211, 356, and 409.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed ceiling staining in 2nd floor storage room.

View this inspection on the county portal ›

May 26, 2020 A 95.5 · 6 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed ice machine chutes on 3rd and 1st floor ice makers with pink build up. Observed ice machine on 2nd floor with large leak. REPEAT VIOLATION
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule. Observed no hand washing sink in the laundry area for facility linens. Observed no hand hygiene SOP on site. Hand hygiene SOP examples given to PIC today via email. REPEAT VIOLATION
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. Observed pink build up on shower heads throughout rooms. REPEAT VIOLATION 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed toilet seat loose in rooms 314 and 122. Observed debris on the pull out mattress in 310. Observed stain on pull out mattress in 336. Observed cracked bathroom light in 443. Observed stained carpet in room 229. Observed peeling ceiling/ceiling damage and wall paper damage in bathroom of 105. Observed laminate on drawers in room 122 damaged. REPEAT VIOLATION
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed 4th floor ceiling on low side and 3rd floor low side stair hall wall with significant water damage. REPEAT VIOLATION Previous issues corrected.
#31 · Linen properly handled and stored
15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Observed no label on soiled linen cart on 3rd floor. REPEAT VIOLATION 15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed boxes of new linen and some single use supplies stored on floor in mechanical room. Observed several items stored on floor in electrical room.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed employee cell phone stored on clean wiping cloths on house keeping cart. CDI: Cell phone relocated.

View this inspection on the county portal ›

Oct 31, 2018 A 96 · 7 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
Observed cleaning needed on ice machine chutes in vending areas. Observed cleaning needed on the lids of ice buckets in several rooms including 447, 206, 103, and 120. NOTE: leave coffee makers open to allow for air-drying. **15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. **15A NCAC 18A .1824(l) Equipment for preparing coffee and tea shall be kept clean, but is exempt from sanitization required by Paragraph (c ) of this Rule.
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −0.5
Observed cleaning needed on microwaves in rooms including 306, 311, 334, 103, 120, and 153. **15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
Observed no hand washing sink in laundry room. GM stated that employees wash hands in kitchen hand sink This hand sink is near the laundry room and all doors are open all the time leading to it. EHS advised that SOP be written explained how employees are to wash hands in this hand sink between working with soiled and clean linen. **15A NCAC 18A .1825 (c ) A hand washing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed cleaning needed on shower heads in several rooms including 456, 447, 429, 402, and 103. Observed tub with minor chipping in rooms 334 and 243. Observed chipped dresser in room 103. Observed small minor stains on carpet in several guest rooms. **15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#27 · Physical facilities installed, maintained, and clean −2
Observed AC units in several rooms throughout with cleaning needed in the vents where there is growth. Observed dust build-up on several ceiling vents in restrooms including rooms 311 and 345. Observed water stained ceiling tiles in vending of 4th floor and in 2nd floor storage closet. Observed wall damage in storage closet on 4th and 3rd floor. Observed ceiling peeling above shower in room 153. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed ripped mattress pad in rooms 306 and 447. Observed stained sheet in room 311. Observed room 345 with stained bedspread and mattress cover. Most linen throughout was clean and in good repair. **15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#31 · Linen properly handled and stored
Observed soiled linen cart in laundry room without labeling. Label "soiled" or "dirty". **15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only.

View this inspection on the county portal ›

Aug 8, 2017 A 98.5 · 2 violations
#8 · Lavatory and vanity sanitized, testing method available and used −1
-The housekeepers did not explain how to clean the vanity properly. Follow the rule below. After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b). -Observed a housekeeping cart without sanitizer. Provide. Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).
#20 · Ventilation clean and in good repair −0.5
Observed multiple dusty AC unit filters. Clean. In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a).

View this inspection on the county portal ›

Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COURTYARD BY MARRIOTT” or State ID 2060200579). Inspection type (routine vs. follow-up) is not published in the county's data.