CHARLOTTE MARRIOTT CITY CENTER

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed minor damage on walls in housekeeping storage rooms on floors 5, 9, 10, and 12. Repair.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained mattress covers in rooms 1222, 919 and 912. Observed stained sheets in rooms 933, 919 and 912. Observed torn sheets and mattress cover in rooms 1006, 940, 1935 and 1933.

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed boxes of single use paper products on the floor of the 7th and 14th floor service closets.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed peeling/chipping paint on ceiling of room 738. Repair.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Lined had ink stains on them in room # 1217, 809, and 722.

3-305.11* Store food in a clean, dry location, not exposed to contamination. Keep at least 6 inches above the floor. - Observed bottles of water stored on the floor in storage closets during the inspection.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. - Continue to touch up paint in storage closets.

Observed boxes of tissue stored on the floor in the storage closets on 19th, 11th and 9th floor. Spoke with management about utilizing shelf space or crates to get the boxes up. **15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination.

Observed mattress staining in room 1103. **15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

Observed hall ceiling peeling on the 19th floor and walls damage in the storage room on the 11th floor. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed disposable lids not properly stored on the housekeeping cart. Spoke with staff about methods to properly store single service equipment. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Observed bags of trash stored on the floor in some of the storage closets during the visit. Ensure that trash is placed in receptacles. **15A NCAC 18A .1825( e) All refuse shall be collected and stored in covered receptacles. Refuse receptacles shall be kept clean and in good repair.

15A NCAC 18A .1824(c )* All kitchen ware and food contact surfaces of equipment, excluding cooking surfaces of equipment, shall be cleaned and sanitized, as required in Parts 4-6 and 4-7 of the Food Code as amended by Rule 15A NCAC 18A .2654 after each use, air dried, and stored in a manner to prevent contamination. Observed clean glass cups stored on housekeeping cart on 8th floor facing upward, exposed to the contaminates on the cart and air. EHS educated management on the proper way to store clean equipment.

4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf. Observed drinking glass on 8th floor stored on housekeeping cart with brown smudges.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels stored at hand sink located in laundry room

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed staining on mattress in the following rooms in multiple rooms checked during time of inspection to include rooms: 1940, 1934, and 1233.

15A NCAC 18A .1826 (g) Perimeter walls and roofs shall protect the lodging establishment from the weather, and the entry of insects, rodents, and other pests. Observed scuff markings and chipping walls in housekeeping closets throughout hotel.

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed black build up in chutes of ice machines. Recommend higher frequency of cleaning. -REPEAT-

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed debris, a small spring, and hair care accessories under couch cushions in multiple rooms. Recommend thorough cleaning and inspection of couches and seating areas after rooms are occupied.

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed black build up inside of ice machines located on floors 18 and 8. Clean.

15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed boxes of tissue and toilet paper stored on floor in all storage closets checked throughout inspection.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no soap or paper towels supplied to laundry handsink. REPEAT VIOLATION.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stains on pillows in rooms 1812 and1527. Observed stain on mattress in rooms 1940, 1512 and, 807. Observed stain on mattress pad in rooms 1233 and 522. Observed crumbs under couch cushions in several rooms checked throughout inspection. NO POINTS TAKEN.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed ceiling tile stain with black and pink build up inside of fitness center located near central light. NO POINTS TAKEN.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed minor staining on bed linen in rooms 1805 and 522. NO POINTS TAKEN.

15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed clean glassware stored on soiled carts and unprotected from contamination. REPEAT VIOLATION.

15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand sink in laundry without paper towels available. Keep stocked with soap and paper towels.

15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed storage on floor in several storage room. Employee coats in contact with clean linens throughout storage closets. 15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Label all dirty carts used for linen.

15A NCAC 18A .1828 (d) Housekeeping carts shall be kept clean and stored to protect items from contamination. Observed clean items like glass caps, clean glassware stored on dirty carts or unprotected from dirty items.

15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Label spray bottles with contents.

15A NCAC 18A .1827(a) The premises shall be kept free of litter and items unnecessary to the operation or maintenance of the lodging establishment, such as equipment that is nonfunctional or no longer used. Observed facility still storing old mattresses, window sheers, etc. Dispose of unneeded or broken items.