A100
HILTON GARDEN INN CHARLOTTE AIRPORT
2400 CASCADE POINTE BV, Charlotte, NC 28208
Lodging · NC permit/State ID 2060200586
Latest gradeA (100)
Last inspectedJul 24, 2025
Inspections on record12
On record sinceJan 15, 2014
Score history
Jan 15, 2014Higher is betterJul 24, 2025
Inspections & violations
Jul 24, 2025 A 100 · 0 violations
No violations were recorded for this inspection.
Aug 1, 2024 A 100 · 0 violations
No violations were recorded for this inspection.
Dec 22, 2023 A 100 · 0 violations
No violations were recorded for this inspection.
Mar 8, 2023 A 100 · 0 violations
Inspector comments: No violations were observed during the inspection.
No violations were recorded for this inspection.
Jan 7, 2022 A 99 · 1 violation
#18 · Cooking surfaces of equipment and nonfood-contact surfaces clean −1
Observed build up on the exterior of the ice machine chute. Ensure chute are cleaned more frequently.
**15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean.
Apr 15, 2021 A 99 · 1 violation
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
5-205.11 A handwashing sink shall be accessible and only used for handwashing. -Pf. Observed a large container of Chlorox stored in hand sink in laundry room. CDI- container was removed.
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. There was not any paper towels at hand sink in laundry room. CDI0- PIC provided paper towels to hand sink.
May 28, 2020 A 96 · 2 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −4
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed stained mattresses in rooms: 521, 513, 402, 405, and 408. Observed a corrosion spot on bottom of bath tub in room 146.
#33 · Garbage and refuse disposal; facilities maintained
5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster lid open with a trash bag sitting next to the dumpster. Lid was closed and bag was placed inside dumpter.
Jun 28, 2019 A 96 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Observed stained mattresses in room 526 and room 308. Cleaning needed. Repeat violation.
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#30 · Linen clean and in good repair; two sheets provided for each bed
Observed a stained mattress cover in room 425.
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination −2
Observed several housekeeping carts with the broom head stored above single service articles. Ensure mops and brooms
are stored on the cart in a way that prevents contamination. Repeat violation.
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
May 2, 2018 A 98 · 3 violations
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
Observed mattresses with staining on them in rooms 309, 228 and 142. Mattresses needs to be cleaned. If stains are set in, mattresses may need to be replaced.
**15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.
#31 · Linen properly handled and stored
Observed pillows with staining stored on shelving in storage rooms used for cots and pillows. Soiled pillows should be placed with soiled linen. Ensure soiled linen is not stored on shelving.
**15A NCAC 18A .1828 (e ) Soiled laundry shall be handled and stored separately from clean laundry using separate, cleanable carts or bags.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
Observed housekeeping carts with brooms and mops stored with the dirty side up near disposable cups. Ensure mops and brooms are stored on the cart in a way that prevents contamination.
**15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.
Apr 18, 2016 A 97 · 2 violations
#12 · Cross-connections prohibited −1.5
Observed no air gap between the ice machine drainage pipe and the floor drain (pipe is down inside of the floor drain).
Cross-connections with sewage lines or unapproved water supplies or other potential sources of contamination are prohibited. 15A NCAC 18A .1810 (c).
-27.) No Points Deducted Today: Observed stained mattresses in 516, 508, and 422. Clean.
Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Repeat Non-Compliance: Observed chemical bottles sitting with the clean items, coffee cup lids unprotected, and food (apple & used water bottle) stored on housekeeping carts. Organize to prevent cross contamination.
Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).
Ms. Marsha Ellsworth present.
Report emailed to marsha.ellsworth@hilton.com
Dec 12, 2014 A 98.5 · 1 violation
Inspector comments: General Comment: #3. Observed loose edges of wall paper in vending area located on third floor. Tightly secure loose edges of wall paper in vending area and monitor walls in other vending areas. **Floors, walls, and ceilings located in Lobby, Halls, Stairs, and Vending Areas, shall be kept clean and in good repair. 15A NCAC 18A .1808 (b).#20. Observed front of heating and cooling unit cover dusty in room 528. Clean/dust front of heating and cooling unit cover on room 528.**In the absence of functioning windows, air conditioning and artificial lighting must be kept clean and in good repair. 15A NCAC 18A .1812 (a). Debbie Brantley and Phillip Holmes present at time of inspection. WALLPAPER IN VENDING AREA TIGHTLY SECURED AT TIME OF INSPECTION!
#32 · Supplies on carts properly stored, carts clean and stored properly −1.5
Observed several items on house keeping carts not properly stored! Observed coffee cup lids not cover on cart. Keep coffee cup lids covered on house keeping cart! Observed broom and duster stored near coffee products and clean towels on house keeping cart. Store broom and duster near trash and cleaning supplies on cart; away from single service articles, coffee products and clean linen. Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e). ITEMS ON HOUSE KEEPING CARTS PROPERLY STORED AT TIME OF INSPECTION!
Jan 15, 2014 A 96.5 · 2 violations
Inspector comments: . . 8) Observed a glass cleaner and disinfectant spray being used to clean vanities prior to sanitizing. Prior to using the sanitizer, the lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. 15A NCAC 18A .1809 (b).17) Observed no air gap between ice machine drain pipes and the floor drain at each ice machine. Provide an air gap between each ice machine drain pipe and the floor drain at each ice machine. Ice used for room service shall be manufactured from an approved water supply and shall be stored and handled in a sanitary manner. 15A NCAC 18A .1811 (c).27) Observed damaged microwave cabinets in room 322 and 426. Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).32) Observed clean cleaning towels stored with guest supplies on top of house keeping carts. Observed a cleaning solution stored with guest supplies on one house keeping cart. Keep the cleaning towels, chemicals, and non-clean items stored away and below clean items on the carts. Observed coffee cup lids stored exposed to contamination on one housekeeping cart. Keep the lids covered. Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. 15A NCAC 18A .1813 (e).CO Alarms: CO alarms are now required in the laundry room, kitchen, and in the water heater room in addition to the rooms identified during the permit visit. Observed CO alarms installed in all 3 three areas. Cut sheet provided by operator. Marsha Ellsworth present
#13 · Hot and cold running water provided (116-128 F) in guestrooms −1.5
Observed hot water at the sinks in rooms 402, 515, and 503 less than 116 F. Hot water in guest rooms shall be provided at a temperature of no less than 116°F (46.7°C) and no more than 128°F (53.3°C). 15A NCAC 18A .1810 (e).
#16 · Ice buckets with liners, ice bucket lids washed, rinsed and sanitized in an approved manner −2
Observed glass cleaner and disinfectant being used to clean ice bucket lids and the interior of the ice buckets. When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b). Observed a housekeeper not wash her hands prior to sanitizing an ice bucket lid. Employees cleaning ice buckets, ice bucket lids, coffee or tea makers, shall wash their hands immediately prior to cleaning these items. 15A NCAC 18A .1811 (d).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HILTON GARDEN INN CHARLOTTE AIRPORT” or State ID 2060200586). Inspection type (routine vs. follow-up) is not published in the county's data.