SONESTA HOTELS INTERNATIONAL

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed water damaged ceiling tile in ice machine room on 8th floor and dust buildup in vents in guest rooms on 1st and 2nd floors.

4-602.12 (B)* Cavities and door seals of microwave ovens shall be cleaned at least every 24 hours by using the manufacturer's recommended cleaning procedure. Observed microwaves in need of cleaning in ice machine room on floors 1, 4, 5, 7, 12, and 15. Clean.

15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no quat or chlorine sanitizer test strips available during inspection. Obtain test strips for sanitizers in use.

15A NCAC 18A .1825 (c ) A handwashing sink, located to allow use by employees handling clean and soiled linen, shall be provided. This requirement shall be effective one year after the effective date of this Rule.Observed laundry room without originally permitted hand sink. Hand hygiene program implemented until hand sink is reinstalled.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed damage and staining on arm chairs in rooms 111, 211, 306, 518, 719, 1201, and 1506. Observed damage to ottoman in room 418.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed floors, walls, and ceilings in need of cleaning and water damage to ceiling tiles in ice machine rooms on floors 1, 2, 4, 5, 7, 12, and 15.

5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed dumpster without top lid.

Observed wallpaper peeling near the ice machine on the 6th, 8th and 9th floor. Observed water stained ceiling tile near the ice machine on the 8th and 17th floor. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed boxes of clean linen stored on the floor in the laundry room. NOTE: New shipment of linen came in and has not yet been removed from boxes, cleaned and placed on shelving. **15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.

Observed HVAC filters broke and in need of cleaning in rooms 1903, 1803, 1204, 909, 812 and 712. Observed broken filters on the hallway on 12th and 7th floor. Needs to be replaced. **15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

Observed water stained ceiling tiles near the ice machine on 18th, 12th, 8th and 7th floor. Needs to be replaced and ensure that leaks are not ongoing. **15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.

Observed boxes of clean linen stored directly on the floor in the laundry room. **15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.

Observed lids stored on housekeeping cart without protection from contamination. Spoke with management about proper storage. **15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

15A NCAC 18A .1824(e ) Nonfood-contact surfaces of equipment shall be clean. Observed interiors of microwaves in ice area on floors 16 and 10 with food debris. Observed ice buckets in 1803 and 1615 with debris in need of cleaning.

5-205.15 Maintain a plumbing system in good repair. Observed several leaks throughout facility including in the laundry room, ice areas on floors 2, 3, 12, 6, and 5. Observed leaking HVAC unit in laundry area.

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed loose toilet seats in rooms 1907, 815. Observed stained black out curtains in 810, 717. Observed torn chair cushion in 505. Observed worn laminate cabinets in 1907 and 810. Observed worn laminate on desks in 810 and 309. Observed stained chair in 1907, 1811, 1512, and 404 and stained furniture outside elevators on 16, 12, 10, and 9. Observed glass door to bathroom in need of cleaning in 1506. Observed loose shower seat in 1615. Observed debris on the couch in 1203. Observed dusty air filters on AC units in rooms and hallways throughout facility. Observed burned and stained carpets in 1803, and 1602. Observed Rooms 1001, 404, and 1512 with carpet stains only. Observed debris on carpets in rooms 1419 and 1203. Observed loose carpet in corner by AC unit of 1116. Observed stains on mattresses in 1811, 1803, 1506, and 1018. REPEAT VIOLATION

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed water damaged ceiling tiles and ceilings in 9th, 12th, 3rd, 6th, and 5th floor ice areas. Observed water damaged ceiling on 17th floor hallway. Observed chipping paint on threshold of bathroom in room 1208. REPEAT VIOLATION Improvements made to storage closets.

15A NCAC 18A .1826 (i) Maintain premises free of insects, rodents, and other pests. Observed lady bug in room 304.

15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed stained linen in rooms 1506 and 1412. Observed Stained mattress pads in 1506, 1412, 1208, and 1018. Observed debris on bedding in 1412, 1907, 1811, and 1615. Observed stain on bedskirt in 1602.

15A NCAC 18A .1828 (e ) Carts used for soiled laundry shall be labeled or identified for soiled laundry use only. Observed no soiled linen labels on carts in laundry room or bag for towels in gym/recreation area.

5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers. Observed no lids on dumpster. 5-501.110 Refuse, recyclables, and returnables shall be stored in receptacles so that they are inaccessible to insects and rodents. Observed large amount of bagged refuse stored on loading dock. PIC explained there was a large event the past couple of days which generated above normal refuse. EHS advised that when expected increases in refuse occurs, that an additional dumpster be brought to facility.

15A NCAC 18A .1824(b) Equipment and utensils shall be kept clean and in good repair. Observed inside of microwave door in need of cleaning in 1803. Observed refrigerators in need of cleaning throughout guest rooms (shelves and inside of doors). Observed air filters in need of cleaning on hallway unit and room unit.

15ANCAC 18A. 1824(k) A test kit or other device that measures the concentration in mg/L of sanitizing solutions shall be provided by the lodging establishment. Observed no test strips provided for sanitizer used for cleaning throughout facility. Provide test strips for sanitizer used on site.

15A NCAC 18A .1826(a) Handwashing sinks in guest rooms shall be supplied with soap and clean towels. Observed handsink in laundry area without paper towels. EHS instructed employee to provide papertowels for any handwashing sinks. REPEAT. *No points taken due to improvement of soap provided and fixtures repaired for handsink.*

15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed toilet seat in need of repair/replacement in 1803 and 1902. Observed damage to wood furniture in 1902. Observed cushion stain throughout guest rooms. Observed debris under couch cushions throughout guest hallways. Observed stained pillow in 1901. Observed small stained/damage carpet in 1803 and 1707. REPEAT.

15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed touch ups still needed throughout storage closet walls. *Noted last inspection, REPEAT.*

15A NCAC 18A .1828 (a) Bed and bath linen shall be provided for each guest and shall be changed between successive guests. Observed stained mattress pads throughout guest rooms. Observed damage to sheets in 1902.

15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed items not properly stored on house keeping carts left in storage rooms. Observed housekeeping carts touching stored clean linen on shelving. Observed multi use utensils stored on shampoo and conditioner on house keeping carts. Store cleaning items away from clean linen, multi use utensils and single service articles. REPEAT.

15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed cleaning agent left exposed without lid to single service and clean guest items on housekeeping cart.

Provide soap and paper towels at hand washing sink in laundry room area. Install faucet fixture on hand washing sink and provide soap and paper towels at utility sink near dish machine in house keeping storage/office area where glassware from rooms are cleaned. Continue to use employee bathroom to wash hands until faucet fixture is installed on hand washing sink near dish machine. 15A NCAC 18A .1825 (c ) A hand washing sink, located to allow use by employees handling clean and soiled linen and utensils, shall be provided. This requirement shall be effective one year after the effective date of this Rule.

Observed (1) sanitizer bottle on house keeping cart on 15th floor out of 18 bottles not registering. Mr. Jonathan(executive housekeeper) changed out sanitizer bottle at time of inspection. Sanitizer(quaternary ammonia) in all other sanitizer bottles and bottle replaced registered 200ppm-400ppm. Inform house keepers to make sure they fill up sanitizer bottle with sanitizer and not air freshener. Monitor and repair if needed hair line cracks on ceiling in 1901 room and 1401 in room and bathroom. Touch-up furniture(night stand) with furniture marker in 1504. 15A NCAC 18A .1826 (c) Sinks, vanities, toilets, and showers in guest rooms shall be cleaned and sanitized between guests. 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair.

Continue to touch-up paint in house keeping cart storage room. Continue to replace water stained ceiling tiles in vending area above and near ice machines. Engineer is in the process of changing out water stained ceiling tiles above ice machine in vending area, was informed more ceiling tiles have been order. Secure loose metal plates/covering around door handles to house keeping cart storage room and fire escape doors. 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. r

Observed items not properly stored on house keeping carts throughout. Observed employee personal belongings and drinks stored on and near clean linen. Observed cleaning supplies stored near and over clean linen. Observed multi use utensils stored on shampoo and conditioner on house keeping carts. Store employee personal belongings below and away from clean linen and clean utensil/equipment. Store cleaning items away from clean linen, multi use utensils and single service articles. 15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items.

Observed dumpster lids missing and debris and food debris around dumpster area. Replace trash dumpster with broken lid and clean grounds around dumpster area and keep clean. 5-501.15 Maintain refuse, recyclables, and returnables receptacles with tight-fitting lids, doors, or covers.