99.5/ 100

CARMEL HILLS

Name: Carmel Hills
Address: 2801 Carmel Rd, Charlotte, NC, 28226, US

2801 CARMEL RD, Charlotte, NC 28226

Rest/Nursing Homes · NC permit/State ID 2060400008

Directions Open in Google Maps What else is nearby

Latest result99.5 / 100

Last inspectedOct 21, 2026

Inspections on record25

On record sinceAug 22, 2013

Score history

Aug 22, 2013Higher is betterOct 21, 2026

Inspections & violations

Oct 21, 2026 99.5 / 100 · 1 violation

#5 · Ventilation equipment clean, good repair −0.5

.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed dust build up on some ceiling vents in facility. Needs cleaning.

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May 12, 2026 97 / 100 · 3 violations

#2 · Walls and ceilings clean, good repair

General Comment: .1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffs/wear on some of the doors. Needs repair.

#16 · Hot water between 105°F and 116°F −3

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water in room 104 at 101F. Observed hot water in 107 at 103F. Needs to be 105-116F. REPEAT VIOLATION.

#42 · Food and food supplies from approved sources; properly stored and handled

General Comment: .1321 (a) All food and food supplies provided by an institution for consumption by residents shall be from approved sources, stored, and handled as set forth in 15A NCAC 18A .2600. Observed deli sandwiches stored in refrigerator labeled as prepared on 5/4. CDI - Sandwiches were voluntarily discarded as they were passed the 7 day date marking.

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Aug 13, 2025 98.5 / 100 · 1 violation

#16 · Hot water between 105°F and 116°F −1.5

.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water in Room 122 at 125F. CDI - Water was adjusted on hallway.

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Mar 19, 2025 99 / 100 · 2 violations

Inspector comments: *NOTE: Director of Nursing, Carol Brockington, was present during time of inspection. Report emailed to: Carol.brockington@carmelhills.org chadministrator@carmelhills.org John.neumann@carmelhills.org

#2 · Walls and ceilings clean, good repair

.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed touch up paint needed to door frames throughout facility. -General comment.

#26 · Premises properly maintained −1

.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed dilapidated furniture to include mattress stored behind dumpster area enclosure area. Remove.

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Sep 25, 2024 99 / 100 · 3 violations

Inspector comments: Head of maintenance, Danny Sands, was present during time of inspection. Report emailed to the following: danny.sands@carmelhills.org Carolbrockington@carmelhills.org

#7 · Facilities provided, accessible, clean, good repair −1

.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed loose toilet seat in room 125.

#26 · Premises properly maintained

.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed dilapidated furniture stored behind dumpster area. Per conversation with staff, those items will be picked up on Friday.

#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete

.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. EHS emailed facility required template procedure.

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Feb 7, 2024 99 / 100 · 3 violations

Inspector comments: *NOTE: Director, Carolyn Brockington, was present during time of inspection along with EHS Casey Aitcheson Carolbrockington@carmelhills.org

#7 · Facilities provided, accessible, clean, good repair −1

#16 · Hot water between 105°F and 116°F

#34 · Linens provided by the institution properly cleaned and sanitized

.1319 (c) Linens provided by the institution that are not clean shall be cleaned and sanitized in accordance with this paragraph. When hot water in washing machines is used to sanitize linens provided by the institution, the washing machines shall be operated in accordance with the manufacturer's instructions. When chemicals are used to sanitize linens provided by the institution, linens shall be washed in accordance with the following: (1) using a solution of at least 50 parts per million chlorine; or (2) using laundry sanitizer that is registered in accordance with 40 C.F.R. 152 and that is used in accordance with the manufacturer's instructions. Observed no updated documentation for notated rule. EHS advised facility to start having service provider leave an up to date service report varying the required information notated within.

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Aug 23, 2023 99.5 / 100 · 2 violations

Inspector comments: *NOTE: EHS Jeremy Stawinsky was present during time of inspection. Report emailed to: danny.sands@carmelhills.org

#9 · Bedpans, urinals, bedside commodes and emesis basins properly cleaned and disinfected

.1312 (c) When disposable bedpans, emesis basins, and urinals are reused, they shall be labeled so that they are associated with an individual resident. Observed 1 disposable bed pan not labeled behind toilet in room 103.

#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5

.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed minor staining on light gray couch cushion covers in living rooms area

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Dec 12, 2022 99 / 100 · 1 violation

#7 · Facilities provided, accessible, clean, good repair −1

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Mar 2, 2022 94 / 100 · 5 violations

Inspector comments: 5. Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b). Observed dust build up on vents in the dining room and in room 115. Needs cleaning. 13. Maintain the hot water at all resident accessible handwashing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e). Observed water temperature at sink in bathing room at 118 F. Needs to be lowered to between 100F and 116F. 18. All multi-use drinking water utensils shall be cleaned and sanitized between users. 15A NCAC 18A .1314 (a). Observed personal cup stored in shared bathroom with no label and is not sanitized between users. CDI - Cup was removed and discarded. 24. Effective measures shall be taken to keep flies, rodents, cockroaches, and other vermin out of the establishment and to prevent their breeding or presence on the premises. 15A NCAC 18A .1317 (a). Observed small beetle on pillowcase in room 115. CDI - Beetle was removed. Drain plug missing on dumpster.

#2 · Floors clean, carpet clean, dry, odor free −1

Keep all flooring clean. 15A NCAC 18A .1309 (a). Observed debris on flooring around edges next to walls in rooms 109, 115, 107 and sunroom. Observed sticky residue on floor in room 107. Floors need to be cleaned.

#3 · Walls and ceilings cleanable, clean, good repair −1

Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed damage to wall from chair in room 123, observed wall damage in room 107, and observed slight chipping on walls and cabinets in laundry room. Observed walls in bathroom of room 109 in need of cleaning. Needs repair and cleaning.

#8 · Facilities conveniently located, clean and in good repair −2

Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed underside of toilet seat with build up in room 125. Observed toilet in need of cleaning in room 115, and observed toilet chair chipping and beginning to rust in room 109. REPEAT. Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed shower floor and wall with debris in room 109. Needs cleaning.

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed walker padding for seat torn in room 115. Observed chair in room 123 with tears in the top corners due to hitting the wall. Observed fall mat in room 115 and room 125 in need of cleaning. Observed motor cover on lift torn. Observed debris on wheelchair in room 125. Observed debris in chair in living room. Needs cleaning and repair.

#40 · Food brought by employees or visitors handled properly −1

Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b). Observed no label on personal milk in fridge. CDI. - Label was added. REPEAT.

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Oct 8, 2021 95.5 / 100 · 4 violations

#8 · Facilities conveniently located, clean and in good repair −1

Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed soiled bath tub. Employee states equipment is wiped down for cleaning. EHS advised employee to fill bath tub with disinfectant and run jets so sanitizer can clean and disinfect. Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed blood stain on toilet in rest room. Advised PIC to clean and sanitize toilet.

#33 · Linen changed when soiled. Soiled linen handled properly −1

Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). Observed soiled bed linens in room125. CDI, linens removed for washing.

#40 · Food brought by employees or visitors handled properly −0.5

Repeat: Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b). Observed no label on breakfast item. CDI, item discarded.

#42 · Food protected. Potentially hazardous food maintained at 45 F or below, or 140 F for above, consumed or discarded within 2 hours of being removed from temperature control −2

All potentially hazardous food products shall be maintained at 45°F, or below, or 140°F or above except during necessary periods of preparation and serving. 15A NCAC 18A .1323 (a). Observed breakfast plate of eggs and sausage cold holding at 77F. CDI, item discarded by PIC.

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May 19, 2021 96.5 / 100 · 3 violations

Inspector comments: No Points Deducted: 40. Observed an unlabeled bowl of food in the large dining room. Corrected. Item discarded. Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b).

#9 · Toilet rooms free of storage, hand wash signs posted −0.5

Observed a chair stored in the restroom in 107 and wheelchair in the restroom in 121. Follow the rule below. Toilet rooms shall not be used for storage. See rule .1312 (b).

#33 · Linen changed when soiled. Soiled linen handled properly −2

Repeat: -Observed a torn mattress cover in 103- bed at window & Observed stained pillow and mattress cover- bed by the door. -Observed stained pillow in 107. -Observed all bedding (sheet, comforter, mattress cover, etc) stained in 121. Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

#36 · Approved utensils and equipment, cleaned and sanitized −1

Observed residue in the refrigerator in the smaller dining room (shelves, doors, under the glass). Clean. Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See rule .1320 (c).

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Dec 8, 2020 95 / 100 · 5 violations

#8 · Facilities conveniently located, clean and in good repair −1

Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed large tear in bariatric shower chair. Needs repair or replacing. Observed a puddle behind the washing machine, repair any leaks. Folding table in laundry has a damaged surface.

#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5

Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d). Observed no paper towels in room 117

#28 · Adequate storage, area clean, items properly stored −0.5

All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a). Observed a couple packs of diapers on the floor in diaper storage.

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed salon needs a thorough cleaning in cabinets, sinks. Old beverages and dirty equipment shouldn't be left behind. Hair should not be in sink drains.

#33 · Linen changed when soiled. Soiled linen handled properly −1

Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). Observed soiled bedding and torn pillow on bed in room 120.

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Nov 20, 2019 95 / 100 · 3 violations

Inspector comments: No Points Deducted: 3. Observed wall damage in several rooms. Repair. Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. 8. Observed rust in the sink drain in room 107. Repair. Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b) 35. Observed briefs on the floor in the restroom and closet in room 106. Suggestions: Place on a shelf or in a storage bin to prevent cross contamination. Patient contact items shall be kept clean and in good repair. 15A NCAC 18A .1319 (c). Report emailed to: danny.sands@carmelhills.org & john.neumann@carmelhills.org

#15 · Approved water supply, no cross-connections −2

REPEAT: Observed no backflow preventer in room 107. Provide. Cross-connections with sewage lines, non-potable water supplies, or other potential sources of contamination are prohibited. 15A NCAC 18A .1313 (d).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

REPEAT: Observed buildup on the bed rails in rooms 106 and 107. Clean. Observed mattresses in rooms with flakes of dead skin present. Clean before placing on clean linen. (Points not increased due to improvement from last inspection). All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −2

REPEAT: Observed a hole in the comforter in room 101 and stains on the sheets in room 125. Replace/Repair. Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

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Mar 29, 2019 93 / 100 · 5 violations

Inspector comments: No Points Deducted: 15. Observed no backflow preventer on the shower wand in room 108 & 109. Cross-connections with sewage lines, non-potable water supplies, or other potential sources of contamination are prohibited. 15A NCAC 18A .1313 (d). 36. Observed pink buildup in the lid and mouthpiece of the water pitcher on the med cart. Informed the employees to send to the kitchen to clean properly. All kitchenware and food contact surfaces of equipment, exclusive or cooking surfaces of equipment, used in preparation or serving of food or drink, and all food storage utensils, shall be cleaned after each use. 15A NCAC 18A .1320 (c). Danny Sands present during the inspection. Report emailed to dannysands@bellsouth.net & j.neumann@carmelhills.org

#8 · Facilities conveniently located, clean and in good repair −1

Observed the toilet riser & seat in room 103 with buildup. Clean. Observed buildup below the screwed on toilet seat adapter in room 109. Clean. Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).

#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −3

REPEAT (x2): Observed no soap nor paper towels in the soiled/hopper room by the laundry room. Provide. Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

REPEAT: Observed a torn mattress in room 109. Observed a stain on a chair cushion in the common room. Observed stains on the dividing curtain in room 119. All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). (Points not increased due to improvement)

#33 · Linen changed when soiled. Soiled linen handled properly −1

REPEAT: Observed stains on the comforter and sheets in room 119. Observed a rip in the comforter in room 119. Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). (Points not increased due to improvement)

#34 · Laundry area and equipment clean, linen disinfected, clean laundry stored and handled separately −1

REPEAT: Observed clean towels and rags stored in shared restrooms. Do not store any clean linens in shared restrooms to prevent any possible cross contamination from one person to the other. Clean linen shall be stored and handled in a separate room or area, or in another manner that will prevent contamination of clean linen. 15A NCAC 18A .1319 (b).

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Sep 10, 2018 95 / 100 · 4 violations

Inspector comments: NO POINTS WERE TAKEN FOR THE FOLLOWING: #5 - Observed AC unit filters in need of cleaning in room 104 and 125. EHS advised that filters be cleaned more frequently. **Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b). #11 - Observed used cups in hand sink of dining room #1 nourishment kitchen. Ensure hand washing sinks are used for hand washing only unless otherwise stated in the rules. EHS advised that all dumping and rinsing of utensils be done in the main kitchen. **Except for the stipulations stated in rule .1312 (d), hand washing sinks shall only be used for hand washing. 15A NCAC 18A .1312 (d). #34 - Observed clean linen being stored with gloves and face mask in the drawer of beauty salon. EHS reminded staff that clean linen must be covered for protection if stored with other items. **Clean linen shall be stored and handled in a separate room or area, or in another manner that will prevent contamination of clean linen. 15A NCAC 18A .1319 (b). #40 - Observed residents personal food being stored in refrigerator of dining room #1 with name on items but no dates. Observed residents personal drink in refrigerator of dining room #1 without name or date. Ensure each personal food item that is brought into the facility is labeled with residents name and the date in which it was brought into the facility. **Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b). #35 - Observed hair left on several items in beauty salon. Ensure items are properly cleaned. **Patient contact items shall be kept clean and in good repair. 15A NCAC 18A .1319 (c).

#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5

REPEAT Observed no papertowels present at laundry room hand sink. Laundry room hand sink is used for hand washing between soiled and clean linen in laundry room as well as for hand washing in the connecting soiled utility room. Facility was built prior to 2003. Observed no paper towels present in room 111. **Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d).

#28 · Adequate storage, area clean, items properly stored −0.5

Observed cabinet and drawer exteriors and interiors in need of cleaning in dining room nourishment area #2. **Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2

REPEAT Observed stained curtain partition in room 104. Observed closet door off the track in room 111. Observed debris in couch cusions of room 111 and in living room. EHS advised cleaning to be done more frequently. Observed mattress foam pad with staining in room 111. Observed gel mattress in room 125 with debris in the cracks and crevices in need of cleaning, mattress also had rips in need of repair or replacment. **All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). **Mattresses shall be kept clean, dry, and odor free. 15A NCAC 18A .1319 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −1

REPEAT Observed debris left on the bottom sheet in room 111. Bed had already been made up for the day by CNA. EHS advised staff to remove linen to be washed when soiled. Observed soiled linen cart without label in spa. Observed soiled pillow case and sheet in room 125. Bed had already been made up for the day by CNA. Ensure soiled linen is changed. **Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). **Carts used for soiled laundry shall be labeled for soiled laundry use only. 15A NCAC 18A .1319 (b).

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Jun 26, 2018 96.5 / 100 · 3 violations

Inspector comments: NO POINTS #8: Observed toilet under seat riser needed cleaning, room . Keep bathrooms and shower areas clean. #15: Cross-connections with sewage lines, non-potable water supplies, or other potential sources of contamination are prohibited. 15A NCAC 18A .1313 (d). Observed outside faucet without a backflow preventer. #33: Carts used for soiled laundry shall be labeled for soiled laundry use only. 15A NCAC 18A .1319 (b). Observed one soiled linen cart unlabeled in bathing room. Relabel bin.

#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5

Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d). Observed no paper towels in bathroom of 117/119. Staff said that the resident flushes them down the toilet. All hand sinks shall be stocked with either paper towels or a hand dryer.

#18 · Drinking utensils properly handled −1

Label all disposable water pitchers with the resident's/patient's first name and last name. 15A NCAC 18A .1314 (a). Observed no labeling on water pitcher, room 105. Disposable water pitchers shall be disposed of and replaced when visibly soiled. 15A NCAC 18A .1314 (a). Observed cracked lid and soiled looking, room 105. Replace when soiled or in disrepair.

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed trash under cushions and in drawers of furniture in common rooms. Observed tears on underside of mattress in room

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Sep 7, 2017 91.5 / 100 · 8 violations

Inspector comments: NO POINTS: 16. Observed water supply plan without detailed procedures for appropriate hand washing for food preparation. An alternate plan for water supply shall be in place for hand washing. Alternative source of water shall be provided for essential functions such as FOOD PREPARATION, HAND WASHING, bathing, cleaning, dish washing, laundry and disposal of bodily fluids. ** Observed an incomplete backup water supply plan. Provide a written plan that meets all parts of 15A NCAC 18A .1313 (f). 24. Observed temporary air conditioning unit used in family room, PIC stated unit was supposed to be sealed to the window. The connection of the air conditioning unit had fallen, leaving a large space open to pests, no window screen was present or any other means of protection from inflow of flies, insects, or rodents. Observed boiler room vent in poor repair, from outside, ensure that vent is properly sealed using 16-mesh if directly connected to the inside. Ensure all openings to outer air are protected. **All openings to the outer air shall be protected against the entrance of flies and other flying insects by self closing doors, closed windows, 16-mesh or finer screening, controlled air currents, or other effective means. 15A NCAC 18A .1317 (a). 30. Observe spoon in med cart stored with handle down, allowing for food contact surface to be exposed. **Food and utensils used on medication carts shall be handled in a sanitary manner. 15A NCAC 18A .1318 (c). 32. Observed chairs and recliner in family room with heavy staining, arms of chairs are in need cleaning. **All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).

#3 · Walls and ceilings cleanable, clean, good repair −1

Observed several pin holes on walls in room 108. Observed wall in dining room with deep scrapes as well as with scrape marks. Observed some patches on wall in shower room that were scraping off, material used was not washable. Observed unfinished ceiling near room 106, directly above door way. Ensure walls and ceilings are clean and in good repair. **Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. REPEAT

#5 · Ambient air temperature 65 to 85 F, equipment clean −1

Observed dust build up on air conditioning vents in rooms 108, and 106. Observed dust build up on vent returns in laundry room and in dining room. **Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b). REPEAT

#8 · Facilities conveniently located, clean and in good repair −1

Observed loose toilet seat in bathroom of room 118. Observed soiled toilet chair and seat of room 106. **Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed shower head in shower room broken. Observed mesh in shower chair fraying. Observed bottom of shower chair with pink build up in shower room and in room 122. **Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).

#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5

Observed no hand soap available in laundry room. Ensure soap provided at all hand washing sinks. PIC had nurse provide hand soap. **Provide liquid soap and disposable towels at all hand washing sinks. 15A NCAC 18A .1312 (d).

#13 · Lavatory and bathing hot water between 100 and 116 F −2

Observed water temperature in dining/kitchen room, and in shower room at 118F. PIC had maintenances to adjust mixing valve at water heater. **Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e). REPEAT

#28 · Adequate storage, area clean, items properly stored −0.5

Observed toileting, and other patient care items stored on the floor in storage closet and in room 108. **All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a). Observed unidentified white powder in cabinet in dining room. PIC removed powder. Ensure storage space is available. Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a). REPEAT

#33 · Linen changed when soiled. Soiled linen handled properly −1

Observed stained, soiled, and ripped linen in rooms 108, and 122. Observed stained pillows and pillow cases in room 108 and in 122. **Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). REPEAT

#40 · Food brought by employees or visitors handled properly −0.5

Observed bag with food in patient dining room without name or date the food was received. PIC stated that it was not facility food. PIC removed food from refrigerator. **Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b). REPEAT

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Mar 8, 2017 97.5 / 100 · 3 violations

Inspector comments: #5 - Observed dust build-up in the ceiling vent in the TV room. #28 - Observed patient care items on the floor in the storage closet. Store all patient care items at least 8 inches above the floor. #33 - Observed stained pillow case and pillow, and sheets in room 108. #36 - Observed cleaning needed in the gaskets of refrigerators in the dining/activity room and other dining room. #43 - Observed no thermometers present in the refrigerators in the dining/activity room. Provide accurate thermometers in all refrigerators.

#3 · Walls and ceilings cleanable, clean, good repair −1

Observed scuffed walls in the main bathing room and in the dining room. **Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.

#13 · Lavatory and bathing hot water between 100 and 116 F −1

Observed water temperatures of 118F in the dining room sink, in room 123, room 125, and in the main bathing room. **Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).

#40 · Food brought by employees or visitors handled properly −0.5

Observed personal food in the large refrigerator in the dining/activity room with only names labeled on items. **Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b).

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Dec 7, 2016 97 / 100 · 3 violations

Inspector comments: No points deducted: Observed tear on comforter in room 102. Observed wall damage beside bed in room 113.

#5 · Ambient air temperature 65 to 85 F, equipment clean −1

Observed vents with dust in 113 and last room on hall(empty). Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b).

#8 · Facilities conveniently located, clean and in good repair −1

Observed toilet soiled in bathing facility. Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).

#19 · Ice protected, dispensed, equipment clean in good repair −1

Observed pink residue in ice chute on ice/water machine in dining area. Ice shall be handled, transported, stored, and dispensed in such a manner as to be protected against contamination. 15A NCAC 18A .1314 (b).

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Jun 23, 2016 96.5 / 100 · 3 violations

Inspector comments: (NO POINTS DEDUCTED) #5 Observed dust debris build up on blinds in rom 107 and 123. Blinds in need of more frequent cleaning. #32 Observed residue build up on dividing curtain located in room 107. Keep dividing curtain clean and in good repair. Mr. Iorga was presnet during inspection.

#8 · Facilities conveniently located, clean and in good repair −1

Observed underside of toilet chair collecting residue in need of cleaning in room 107. Observed hopper clogged/water continuously running in soiled utility room. **Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).

#28 · Adequate storage, area clean, items properly stored −0.5

Observed briefs stored on floor of closet down left wing hall. Items were removed off floor and stored on shelf. **All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −2

Repeat Non Compliance: Observed soiled linen in rooms 107 and 112. Observed ripped linen in corners of room 112. Observed soiled linen cover open in soiled utility room. Keep lid closed at all times. Observed soiled laundry in plastic bag not labeled or placed in soiled bin. Observed soiled utility bin not labeled. Label bin. **Soiled linen shall be placed in a covered container or bag at the point of use and stored and handled so as to contain and minimize aerosolization of and exposure to any waste products. 15A NCAC 18A .1319 (b). **Soiled laundry shall be handled and stored separately from clean laundry using separate cleanable carts or bags. 15A NCAC 18A .1319 (b). **Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

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Jul 22, 2015 95 / 100 · 6 violations

#5 · Ambient air temperature 65 to 85 F, equipment clean −1

Observed dust buildup on A/C filters in rooms 110 and the first assisted living room on the left. Maintenance advised to clean filters. Keep ventilation equipment clean and in good repair. 15A NCAC 18A. 1311(B).Observed hole leading to the outside on lower right side of unit. Maintenance will close hole. (Gap)

#9 · Toilet rooms free of storage, hand wash signs posted −1

Observed shower room with wheelchairs and walkers stored near handsink. One wheelchair had lambskin cover. Relocate items. Keep toilet facilities free from storage. 15A NCAC 18A .1312

#14 · Disinfectant accessible, properly used −1

Observed cleaning cart used for cleaning patient rooms without disinfectant. Keep disinfectant accessible for cleaning patient bathing rooms and areas. 15A NCAC 18A .1312(f)

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

Observed split mattress underneath in room #124. Keep furniture and window dressings in good repair and clean. 15A NCAC 18A .1319 (a)

#35 · Patient contact items in good repair, properly stored, cleaned and disinfected −0.5

Observed bar soap stored on top of soiled linen container. Bar of soap discarded. Maintain patient contact items clean and in good repair. 15A NCAC 18A .1319(c) Keep items properly stored. Observed pink basin in the wrong room. Item was disposable and voluntarily discarded. Observed two fitted sheets with holes. Sheets removed and placed out of service.

#28 · Adequate storage, area clean, items properly stored −0.5

Observed tools stored in corner in sun room. Provide adequate storage space for equipment. 15A NCAC 18A .1318

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Feb 25, 2015 93.5 / 100 · 6 violations

Inspector comments: 2. Observed residue collecting on the floor in room 121.Keep all flooring clean. 15A NCAC 18A .1309 (a).13. Observed water at handsink in room 113 at 95F, and in room 118 at 93FMaintain the hot water at all resident accessible handwashing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).Ms. Sally and John present.Report emailed to rctodd@bellsouth.net.

#9 · Toilet rooms free of storage, hand wash signs posted −0.5

Observed chairs and other items stored in the spa.Toilet rooms shall not be used for storage. See rule .1312 (b).

#28 · Adequate storage, area clean, items properly stored −0.5

-Observed a bar of soap stored in the spa. -Observed 2 bars of soap stored on the handsink in a double restroom. Separate and protect each resident's items.Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).

#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1

-Observed container with straws soiled.-Observed bottom of drawers collecting debris.Medication carts shall be cleaned when visibly soiled. 15A NCAC 18A .1318 (c).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

-Observed residue collecting under the bedside tables in rooms 104 and 118.-Observed hole in the mattress cover in room 104.-Observed stains on the dividing curtain in room 104.All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −2

Repeat Non-compliance: Observed soiled and/or torn linen on beds in rooms 121,125, and 118.Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

#47 · Hands properly washed or decontaminated −1.5

Observed housekeeper keep on same gloves that were used for cleaning and enter Nourishment room, touch countertop, cutting board and water pitcher. Items were sent to the kitchen to be cleaned.Gloves were removed and hands were washed.Hands shall be washed when visibly soiled. 15A NCAC 18A .1324 (b).

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Sep 22, 2014 93 / 100 · 5 violations

Inspector comments: i3) Observed holes at wall near room 117's medicine cabinet. Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.4) Observed a non-functioning light in room 112's bathroom. All areas shall have sufficient illumination. Maintain 10 foot candles of light at 30 inches above the floor in all areas other than food service areas. 15A NCAC 18A .1311 (a).26) Observed wood collecting at the dumpster area. Organize the wood so that it is off the ground. The premises shall be kept neat, clean, and free of litter. 15A NCAC 18A .1317 (c). 36) Observed a refrigerator gasket collecting residue in the large dining room. Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See rule .1320 (c).Ms. Sanders present.

#5 · Ambient air temperature 65 to 85 F, equipment clean −1

Observed resident room HVAC uniths collecting residue in the vents. Observed the salon fan starting to collect dust.Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b).

#8 · Facilities conveniently located, clean and in good repair −1

Observed a shower curtain in the main shower room with residue. Observed a faucet in room 117 corroded. Observed the toilet seat in room 117 with minor damage. Observed the shower grout in room 117 starting to collect residue. Observed the salon sink shower head collecting residue.Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b)

#17 · Water fountains clean, good repair, properly regulated −2

Repeat Non-Compliance: Observed the hall water fountain with low water pressure. Adjust water pressure so that the water flows at least 2 inches from the head of the fountain.Drinking fountains shall be kept clean and properly regulated. 15A NCAC 18A .1314 (a).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

Observed minor damage to portable cabinets in the laundry room. Observed minor damage to dining room cabinets. Observed dining room cabinets collecting some debris. Observed sun room couches collecting debris. Observed damaged dining room table cloths.All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −2

Repeat Non-Compliance: Observed two rooms with soiled linen. Advise care staff to remove soiled linen from beds if the beds are observed to be soiled when remaking beds.Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

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Feb 24, 2014 92.5 / 100 · 8 violations

Inspector comments: Mr. Richard Todd present during inspection.GC #3 Observed ceiling damage in hallway by room 104.**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.GC #34: Observed softener/sanitizer container empty in laundry room.**All common linen including sheets, pillow cases, absorbent pads, towels, and wash cloths provided by the facility must be sanitized between users with an EPA registered laundry sanitizer or by other methods described in 15A NCAC 18A .1319 (b). CG #25: Observed unlabeled spray bottle, under sink in front bathroom.**All pesticides/chemicals shall be handled and stored in a manner that avoids health hazards. See rule .1317 (b).

#8 · Facilities conveniently located, clean and in good repair −1

Observed soiled toilet chair in room 118. Soiled curtain in central shower.**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). **Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).

#10 · Bedpans, urinals, bedside commodes and emises basins properly cleaned and disinfected −0.5

Observed unlabeled and dated bed pan in room 104.**Label all disposable bed pans with the residents/patients name and date. 15A NCAC 18A .1312 (c).

#17 · Water fountains clean, good repair, properly regulated −1

Repeat Non-Compliance: Observed water pressure too low at water fountain.**Drinking fountains shall be kept clean and properly regulated. 15A NCAC 18A .1314 (a).

#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1

Observed box of tissue next to sharps container on med cart.**Food and utensils used on medication carts shall be handled in a sanitary manner. 15A NCAC 18A .1318 (c).

#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1

Observed: Frayed and soiled mattress in room 118. Several frayed fall mats. Some blinds dusty. Soiled window curtain, room 107.**All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).

#33 · Linen changed when soiled. Soiled linen handled properly −2

Repeat Non-Compliance: Observed soiled and/or torn linens and pillows on beds in rooms 107, 104, 112 and 118.**Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

#35 · Patient contact items in good repair, properly stored, cleaned and disinfected −0.5

Observed diapers stored on floor in hall closet. Torn and crusty cover on stylist chair in beauty salon. Cabinets and area behind sink need wiping out in beauty salon.**Patient contact items shall be kept clean and in good repair. 15A NCAC 18A .1319 (c).**All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a).

#40 · Food brought by employees or visitors handled properly −0.5

Observed unlabeled/undated food items in refrigerator and freezer for both employees and residents. **Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b). **Food brought from home by employees or visitors of patients or residents shall be kept only as long as it is clean, and free from spoilage. 15A NCAC 18A .1321 (b).

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Aug 22, 2013 95.5 / 100 · 5 violations

Inspector comments: Mr. Richard Todd present during inspection.**Laundry detergent getting very low.**Toilet seat in central shower room needs replacing.Note: Hopper water turned off due to repairs being made.

#18 · Drinking utensils properly handled −1

Observed water fountain with low pressure.Drinking fountains shall be kept clean and properly regulated. 15A NCAC 18A .1314 (a).

#28 · Adequate storage, area clean, items properly stored −0.5

Observed loose medical tubing in supply cabinet in beauty salon. Unprotected/unsleeved single service cups in kitchenette.Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).

#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1

Observed Klenex box on sharps container on med cart.Food and utensils used on medication carts shall be handled in a sanitary manner. 15A NCAC 18A .1318 (c).

#33 · Linen changed when soiled. Soiled linen handled properly −1

Observed torn pillows in rooms 106 and blood on pillow room 103.Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).

#36 · Approved utensils and equipment, cleaned and sanitized −1

Observed refrigerators in kitchenettes with food spills.Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See rule .1320 (c).

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CARMEL HILLS” or State ID 2060400008). Inspection type (routine vs. follow-up) is not published in the county's data.