98.5/ 100
WALTONWOOD COTSWOLD
5215 RANDOLPH RD, Charlotte, NC 28211
Rest/Nursing Homes · NC permit/State ID 2060400144
Latest result98.5 / 100
Last inspectedSep 8, 2026
Inspections on record19
On record sinceSep 6, 2016
Score history
Sep 6, 2016Higher is betterSep 8, 2026
Inspections & violations
Sep 8, 2026 98.5 / 100 · 2 violations
#5 · Ventilation equipment clean, good repair
.1311 (b) Ventilation equipment shall be kept clean and in good repair.
Observed black build up on A/C vent in room 2053. Needs cleaning.
#16 · Hot water between 105°F and 116°F −1.5
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities.
Obseved hot water at 120/121F in 2053, 2049, and 2045 Memory Care.
Feb 9, 2026 99 / 100 · 1 violation
#2 · Walls and ceilings clean, good repair −1
REPEAT
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed walls scuffed inside laundry rooms throughout in need of touch up paint and recommend installing wall covering to prevent future damage.
Aug 4, 2025 98.5 / 100 · 4 violations
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair.
Observed minor carpet staining in 2012 and very minor staining and odor in 1027. Needs cleaning. REPEAT.
#2 · Walls and ceilings clean, good repair
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
Observed minor damage to ceiling in Theater. Needs repair.
#7 · Facilities provided, accessible, clean, good repair
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
Observed toilet chair stained and with build up in 3021. Observed build up in 2nd floor soiled utility hopper. Needs cleaning.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.
Observed chairs peeling in Theater room. Observed some build up on chair in massage room. Needs cleaning/repair.
Feb 13, 2025 98 / 100 · 5 violations
Inspector comments: Report emailed to:
Sharyn.riddle@singhmail.com
Christine.hames@singhmail.com
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed minor carpet staining in rooms 2028 and 3028. General comment.
#9 · Bedpans, urinals, bedside commodes and emesis basins properly cleaned and disinfected
.1312 (c) When disposable bedpans, emesis basins, and urinals are reused, they shall be labeled so that they are associated with an individual resident. Observed disposable urinal not labeled in room 2045 in memory care unit. -General comment.
#10 · Handwashing facilities properly located and equipped −1.5
.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices. Observed no disposable towels at handsink in memory care serving kitchen.
#26 · Premises properly maintained
.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed litter behind dumpster enclosed area. Clean. -General comment.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed cleaning needed to shelving in memory care serving kitchen refrigerator.
Aug 22, 2024 98 / 100 · 2 violations
#2 · Walls and ceilings clean, good repair −1
Observed touch up paint needed in some storage rooms.
**.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
#7 · Facilities provided, accessible, clean, good repair −1
Observed stained toilet in room 3026 and 3010. Observed loose toilet seat in room 2048. REPEAT
**.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
Mar 15, 2024 98 / 100 · 5 violations
Inspector comments: Business Manager, Sharyn Riddle, was present during time of inspection. Report emailed to ED at the following:
eric.davis@singhmail.com
Sharyn.riddle@singhmail.com
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed carpet staining in assisted living rooms throughout facility to include rooms 2014 and 3012.
#2 · Walls and ceilings clean, good repair
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuff markings and touch up paint need to walling and baseboards throughout facility. Observed touch up paint needed in assisted living room 2014 and memory care unit 2036.
#7 · Facilities provided, accessible, clean, good repair −1
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed loose toilet seat in rooms 2039 and 2043.
#33 · Bed linens in good repair; soiled linens changed, properly handled, containers properly labeled
.1319 (b) A resident's bed linens shall be changed when no longer clean. Observed staining on pillow case in memory care room 2036.
#38 · Food service equipment and utensils clean, good repair
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed red build up on flooring of reach in freezer in memory care serving area.
Jul 13, 2023 99 / 100 · 4 violations
Inspector comments: *NOTE: Maintenance Associate, John, was present during time of inspection. Report emailed to facility at the following:
#7 · Facilities provided, accessible, clean, good repair −1
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed staining on toilet seat in room 2029.
#8 · Toilet rooms free of storage, handwash signs posted
.1312 (b) A sign shall be posted in each toilet room for institution employees, directing them to wash their hands after each visit to the toilet room and before returning to work. Observed no handwashing signs posted at handsinks in toilet rooms through facility that employees use. (New rule, updated as of 12/1/2022).
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed food debris build up inside microwave and freezer stored in room 2035.
#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete
.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. EHS emailed facility template for required vomit/diarrheal procedure plan. (New rule, updated as of 12/1/2022).
Nov 30, 2022 98 / 100 · 2 violations
Inspector comments: No points were deducted for the following:
32. Observed staining on box spring in room 2032. Observed staining on chair in the hallway on 2nd floor. Observed handle missing on dresser in room 2042.
**All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed paint peeling in the bathroom in room 2032. Observed ceiling leaking on the 1st floor and in mechanical closet on 3rd floor.
**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1
Observed medication cups on the med carts stored with lips of cups exposed. Spoke with staff about proper storage.
**Unused medication cups shall be kept covered or inverted. 15A NCAC 18A .1318 (c).
Feb 3, 2022 98 / 100 · 1 violation
Inspector comments: No points deducted:8-- Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed toilet in room 2047 with residue and debris
inside and on the bottom of the seat. Needs cleaning.
36--Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See
rule .1320 (c). Observed build up in bottom of refrigerator in 1st floor activity room. Needs cleaning.
Inspection completed with Rudy and Roberta.
#3 · Walls and ceilings cleanable, clean, good repair −2
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed damage to ceiling in mechanical room 215
and in theater room. Observed damage to door jams in mechanical room 215. Observed wall paper peeling in corners next to
windows in the library. Observe damage to half walls of sinks next to toilets in rooms 2047 and 1016. Observed walls chipping in
trash rooms where trash cans hit walls. Needs repair. REPEAT.
Oct 6, 2021 98 / 100 · 2 violations
Inspector comments: No points were deducted for the following:
2. Observed carpet staining in room 3016. Needs to be cleaned.
**Keep all flooring clean. 15A NCAC 18A .1309 (a).
32. Observed food debris underneath the chair cushions in the third floor movie rooms. Needs to be cleaned. NOTE: Improvement from previous inspection.
**All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Roberta Johnson was present during the inspection.
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed touch up paint needed in storage/trash closets during the inspection.
**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1
Observed lip of medication cups exposed on medication carts during the inspection. Ensure that cups are covered and protected from contamination while stored on the medication carts.
**Unused medication cups shall be kept covered or inverted. 15A NCAC 18A .1318 (c).
May 12, 2021 98 / 100 · 2 violations
Inspector comments: No points deducted:#32--Observed stain on chair in room 2032. Housekeeper cleaned during inspection. Covid 19 restrictions, no signature required. Walk through with Roberta Johnson.
#8 · Facilities conveniently located, clean and in good repair −1
Observed stains on toilet seat in room 2018. No escalation in points. Improvements seen.
#33 · Linen changed when soiled. Soiled linen handled properly −1
Observed stains on comforter in room 2025.
Dec 2, 2020 97 / 100 · 3 violations
Inspector comments: No Points
#42-All potentially hazardous food products shall be maintained at 45°F, or below, or 140°F or above except during necessary periods of preparation and serving. 15A NCAC 18A .1323 (a). Observed refrigerator not working in memory care. Cobb salad 70F. Refrigerator unplugged and duct taped closed until new one arrives.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b) Observed broken faucet fixture, soiled utility memory care.
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed toilet with build-up in bowl, room 2005. Loose toilet seat womens hall bathroom 1st floor.
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed mildewy shower curtain in room 2020.
#22 · Solid waste disposed of frequently, no insect breeding or nuisance −1
All solid wastes shall be disposed of with sufficient frequency and in such a manner as to prevent insect breeding or public health nuisances. 15A NCAC 18A .1316 (d). Observed compactor needs to be run more frequently. Trash shouldn't be spilling out the back when the garbage trucks come.
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed food crumbs and trash debris under cushions of furniture in common areas including theater.
Dec 13, 2019 98 / 100 · 2 violations
Inspector comments: No points deducted: #5--Observed dust on air filters in 3024. #36--Observed crumbs in cookie oven in MC and 1st floor activities room.
#2 · Floors clean, carpet clean, dry, odor free −1
Observed staining on carpet in room 3030 and in tv seating area in Memory Care.
Keep all flooring clean. 15A NCAC 18A .1309 (a).
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed wheelchair rub stains on wall in 3030, ceiling peeling at vent in storage room near nurse's station on 3rd floor, and ceiling peeling in 2046.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
May 16, 2019 98 / 100 · 2 violations
Inspector comments: NO POINTS WERE TAKEN OFF FOR THE FOLLOWING VIOLATIONS:
#32 - All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Observed two stained pillows in room 3024.
#35 - Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). Observed one stained sheet in room 2053.
#8 · Facilities conveniently located, clean and in good repair −1
All toilet, handwashing, and bathing facilities shall be kept clean and in good repair. 15A NCAC 18A .1312 (a).
Observed loose toilet seat in room 2029, and pink buildup under shower seats in rooms 2028 and 1017.
#27 · Pet areas clean, veterinary records available −1
Maintain adequate vet records for all animals. 15A NCAC 18A .1317 (f).
Observed two pets with expired rabies vaccine records (Callie, Delilah).
Dec 26, 2018 96.5 / 100 · 4 violations
#10 · Bedpans, urinals, bedside commodes and emises basins properly cleaned and disinfected −0.5
Label all disposable bed pans with the residents/patients name and date. 15A NCAC 18A .1312 (c). Observed unlabeled bedpans in room 1002. If resident brought bedpans from another facility or hospital they still need to be properly labeled or discarded
#11 · Hand sinks used only for intended purpose −1
Except for the stipulations stated in rule .1312 (d), handwashing sinks shall only be used for handwashing. 15A NCAC 18A .1312 (d). Observed dirty crock pot in hand sink in activities kitchen. Washed dishes air drying next to hand sink. Hand sinks are for washing hands only.
#33 · Linen changed when soiled. Soiled linen handled properly −1
Carts used for soiled laundry shall be labeled for soiled laundry use only. 15A NCAC 18A .1319 (b). Observed soiled laundry bin needs labeling in hair salon
#34 · Laundry area and equipment clean, linen disinfected, clean laundry stored and handled separately −1
Clean linen shall be stored and handled in a separate room or area, or in another manner that will prevent contamination of clean linen. 15A NCAC 18A .1319 (b). Observed housekeeping carts stored in clean linen room.
Mar 21, 2018 97.5 / 100 · 3 violations
Inspector comments: No points were issued for the following:
30. Observed medication cups stored on med cart with lip portion exposed. Ensure that cups are not stacked over edge of holding compartment, that way lip portion is not exposed to possible contamination.
**Unused medication cups shall be kept covered or inverted. See rule .1318 (c).
32. Observed torn top cover on bed in room 2046. Cover was removed from bed.
**All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
#8 · Facilities conveniently located, clean and in good repair −1
Observed toilet with staining in rooms 1005 and 2046. Needs to be cleaned. Spoke with housekeeper who stated that rooms were thoroughly cleaned once a week, advised to spot check the rooms more often.
**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
Observed shower chair in room 2012 heavily stained on the bottom. Needs to cleaned.
**Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
#33 · Linen changed when soiled. Soiled linen handled properly −1
Observed stained mattress cover in room 1005. Needs to be changed.
**Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).
Observed wash cloth hanging in shower visibly stained in room 2046.
**Soiled linen shall be placed in a covered container or bag at the point of use and stored and handled so as to contain and minimize aerosolization of and exposure to any waste products. 15A NCAC 18A .1319 (b).
#43 · Food storage units with thermometers, maintain temperatures −0.5
Observed no thermometer in refrigerator in rooms 1005 and the activity room refrigerator on first floor. Thermometers were provided.
**All refrigerators shall have a thermometer and situated so that the thermometer can be easily read. 15A NCAC 18A .1323 (b).
Oct 27, 2017 96 / 100 · 3 violations
Inspector comments: Steve Engle was present during the inspection.
CONTINUED FROM PAGE 2: #28 - Observed single service cups were not protected on the hydration cart. Stored in cart cabinet or protective bag or container. Observed single service coffee cup lids were overfilled (taller than the rim of the protective basket) at the coffee station. **Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).
No points were deducted for the following:
8. Observed the shower curtain liner with pink residue and mildew on the shower curtain liner. **Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
14. Observed no disinfectant solution available in the salon for the foot/pedicure tub. The disinfectant in for the spa tub was in a concentrated state. Mix disinfectant for the spa tub as directed and supply to the spa tub room in ready-to-use form.
22. Observed the trash compacter was out-of-order and employees unable to dump trash. Observed no flies or insects. **Repair trash compactor as soon as possible.
34. Observed clean linen were stored
40. Observed one bag of food in the refrigerator was not labeled. **Food brought from home by employees or visitors of patients or residents shall be stored separately from the institution's food supply and shall be labeled with the name of the person to receive the food and the date the food was brought into the facility. 15A NCAC 18A .1321 (b).
#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −3
(REPEAT) Observed no soap in the nourishment/medical records room (memory care), observed soap dispenser had fallen from the hand washing area a soiled utility room, no paper towels in the AL activity room hand washing sink.
Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d).
#28 · Adequate storage, area clean, items properly stored −0.5
Observed clean paper towels were stored beneath the sink drain in the memory care kitchenette, drinking water/ice pitchers were stored within the spalsh zone of the hand washing sink in the med-room, hair rollers and other supplies used by the salon were stored on the floor in the salon closet. **All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .
CONTINUED ON PAGE 5
#43 · Food storage units with thermometers, maintain temperatures −0.5
Observed the thermometers were not working properly in the memory care kitchenette refrigerator, and no thermometers present in the resident room refrigerators. *All refrigerators shall have a thermometer and situated so that the thermometer can be easily read. 15A NCAC 18A .1323 (b).
Mar 8, 2017 97.5 / 100 · 2 violations
Inspector comments: #3 - Observed wall damage near common area in memory care due to a water pipe bursting. Facility is in the process of repairing damage.
#8 · Facilities conveniently located, clean and in good repair −1
Observed toilets in need of cleaning in rooms 3028 and 2029.
**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5
Observed soap dispenser not working properly and paper towels missing in soiled utility room 166 on 2nd floor. Observed no soap available in the bathroom of room 2029.
**Provide liquid soap and disposable towels at all hand washing sinks. 15A NCAC 18A .1312 (d).
Sep 6, 2016 97.5 / 100 · 3 violations
Inspector comments: Escorted by maintence man Steve.
No points deducted: #8- Repair leaking atmospheric bell on mop sink in clean linen room on 2nd floor.
#27- Observed therapy dog onsite without vaccination records. Please provide vaccination records for all pets.
Keep all disposable cups protected in Cafe dining area.
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed hole around piping under hand sink in second floor Learning Enrichment dining room needing to be sealed. Observed missing wall socket cover in 3rd floor storage room. Observed missing light cover in 2nd floor soiled linen room and 2nd floor clean linen room.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −1
Observed soiled toilet chairs and attachable toilet seat in rooms 1022, 2043, 2019(office side), and 2006.
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
#43 · Food storage units with thermometers, maintain temperatures −0.5
Replace missing refrigerator thermometer in room 1027.
All refrigerators shall have a thermometer and situated so that the thermometer can be easily read. 15A NCAC 18A .1323 (b).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “WALTONWOOD COTSWOLD” or State ID 2060400144). Inspection type (routine vs. follow-up) is not published in the county's data.