100/ 100
CHARLOTTE ASSISTED LIVING, THE
9120 WILLOW RIDGE RD, Charlotte, NC 28210
Rest/Nursing Homes · NC permit/State ID 2060400152
Latest result100 / 100
Last inspectedJun 4, 2026
Inspections on record12
On record sinceJul 11, 2019
Score history
Jul 11, 2019Higher is betterJun 4, 2026
Inspections & violations
Jun 4, 2026 100 / 100 · 0 violations
Inspector comments: No violations observed.
No violations were recorded for this inspection.
Oct 27, 2025 100 / 100 · 0 violations
Inspector comments: No violations observed.
No violations were recorded for this inspection.
Apr 7, 2025 98.5 / 100 · 2 violations
#16 · Hot water between 105°F and 116°F −1.5
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water below 105F in hall bathrooms and resident room on 3rd floor. Ensure hot water is between 105-116F. REPEAT
#38 · Food service equipment and utensils clean, good repair
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed microwave and fridge/freezer in need of cleaning in activity kitchen on 2nd floor.
Sep 23, 2024 96.5 / 100 · 4 violations
#2 · Walls and ceilings clean, good repair −1
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed scuffed walls in need of repair in room 409 and in hallways/common areas throughout facility. REPEAT
#5 · Ventilation equipment clean, good repair −0.5
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed dust buildup in a/c filter in room 409. REPEAT *Points not escalated due to improvements from previous inspection*
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed loose toilet seat in hall bathroom on first floor and shower seat in room 320 in need of cleaning. REPEAT
#16 · Hot water between 105°F and 116°F
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water temperature below 105F in hall bathrooms on every floor. Adjust water heater/mixing valves in hall bathrooms to increase water temperature.
Apr 11, 2024 93 / 100 · 10 violations
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −2
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Floor in memory care common area and main facility dining room very sticky. Floors in first floor laundry area and memory care laundry and janitor closet in need of cleaning. Observed stain on carpet in front of room 215. Observed floor in memory care laundry room dirty and in need of cleaning. Repeat.
#2 · Walls and ceilings clean, good repair −1
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed walls in interior hallways on all floors, first floor communal bathroom, all common areas on the second floor, third floor movie room, memory care hallway, and rooms 215 and 410 damaged or scuffed and in need of repair.
#5 · Ventilation equipment clean, good repair −0.5
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed vent in memory care communal shower and second floor communal area with buildup of debris and in need of cleaning. Repeat.
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed toilets in rooms 215 and 212 in need of cleaning. Observed shower in need of cleaning and shower curtain stained in room 215 and 212. Observed showers in first floor communal bathroom, and shower and tub in memory care communal bathroom soiled and in need of cleaning. Observed toilet seat in room 215 loose and in need of repair. Repeat.
#8 · Toilet rooms free of storage, handwash signs posted −0.5
.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed memory care bathroom being used to store unused medical equipment such as wheelchairs. Repeat.
#9 · Bedpans, urinals, bedside commodes and emesis basins properly cleaned and disinfected
.1312 (c) Bedpans, bedside commodes, urinals, shared diaper changing surfaces, and emesis basins that have been used by a resident shall be kept clean and shall be disinfected before use by other residents. Observed hoppers on floors two and three soiled and in need of cleaning.
#20 · Ice protected and clean; dispensed properly; ice machines, scoops, containers; clean, good repair
.1314 (c) Ice machines, buckets, and scoops shall be kept clean and in good repair. Observed ice machine in first floor dining area soiled and in need of cleaning.
#28 · No pest presence; effective pest control measures
.1317 (a) Pests shall not be present in an institution's building or buildings. Observed dead roach in second floor janitor closet and in shower of room 221.
#38 · Food service equipment and utensils clean, good repair −1
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed microwaves and refrigerators in several rooms in need of cleaning. Repeat.
#45 · Hot and cold holding equipment provided; thermometers provided, accurate
.1323 (b) Hot and cold holding equipment shall be used to maintain the required temperatures for TCS food. Each refrigeration unit shall be provided with an indicating thermometer that is accurate to ±3 degrees Fahrenheit or ±1.5 degrees Celsius. Observed refrigerators in rooms 215, 221, 309, and 106 missing thermometer.
Sep 21, 2023 97 / 100 · 9 violations
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed flooring needs cleaning in memory care unit, laundry room 3rd floor, under the bed in room 409.
#5 · Ventilation equipment clean, good repair
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed ceiling vent in room 406 and AC unit filter need cleaning in room 409, 406.
#7 · Facilities provided, accessible, clean, good repair −1
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed loose toilet seat needs to be repaired in restroom hallway 1st floor, restroom in memory care, room 416, 107. Observed soiled shower curtain and toilet need cleaning in room 416. Observed soiled toilet need cleaning in room 107, restroom in memory care, room 409, and restroom at the main dining hall. Observed rusted toilet grab bar over toilet need repair or replace, underneath the shower chair and shower tub needs cleaning in room 218. Observed clogged hand sink needs to be repaired in room 416.
#8 · Toilet rooms free of storage, handwash signs posted
.1312 (b) Bathrooms shall not be used for storage of items not currently in use. Observed central bath in memory care has unused dresser, shelving, and laundry basket stored in there. The facility is not in use since every one has their own bath facility in their room. Ensure to store only bath related items in bathrooms.
#10 · Handwashing facilities properly located and equipped
.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices. Observed no soap available at the hand sink due to malfunctioning of the dispenser (memory care common area hand sink, room 409). Observed no paper towel available at the the hand sink in laundry room, med room, soiled utility room 2nd floor. Ensure to provide all hand washing supplies at all hand sink at all time.
#23 · Solid waste containers properly constructed, covered where required; good repair
.1316 (a) All solid wastes containing food scraps or other putrescible materials shall be kept in leak-proof, non-absorbent containers which shall be kept covered with tight-fitting lids when not in use. Observed one dumpster is missing a drain plug, need a replacement. Keep all dumpster doors and lids closed when not in used.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed stain pillow in room 416, 406, need cleaning. Recommend pillow protectors to easily keep clean.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed soiled microwave and oven, need cleaning in the activity room 2 nd floor.
#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete
.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. Observed the facility without diarrhea and vomit clean up plan/kit. NEW RULES. Diarrhea and vomit clean up poster provided at the time of inspection.
Dec 20, 2022 99.5 / 100 · 1 violation
Inspector comments: No points deducted: #2- Observed wall stained (water) in janitor’s closet on 2nd floor.
#3 · Ceiling attachments cleanable, clean, good repair −0.5
.1310 (b) Light fixtures, fans, conduits, and heating, ventilation, and air conditioning vents shall be kept clean and in good repair. Observed paint peeling on HVAC vents in MC, 2nd floor, and 3rd floor laundry rooms. Observed hall light fixture needing to be sealed near 2nd floor janitor’s closet.
Jun 13, 2022 99 / 100 · 1 violation
Inspector comments: No points deducted: #5- Observed stained AC filters in room 308 (living room) and peeling/chipping paint on vent in 3rd floor Laundry room. #33- Observed stained sheet and pillow in room 308 and stained sheet in room 412.
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed ceiling stained in Wellness room and in central bathing on 1st floor (AL). Repair leak if needed before repainting ceiling.
Jul 28, 2021 97.5 / 100 · 3 violations
Inspector comments: NO POINTS FOR THE FOLLOWING VIOLATIONS:
#3. Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed wall behind the 1st floor community bathroom starting to peel.
#27. Maintain adequate vet records for all animals. 15A NCAC 18A .1317 (f). Observed 1 pet record with expired rabies vaccinations. Per conversation with staff that particular pet is no longer in the facility. EHS recommends facility stays on top of pet vaccinations.
#36. Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See rule .1320 (c). Observed memory care refrigerator gaskets accumulating black residue. Clean and maintain.
#43. All refrigerators shall maintain a temperature of 45°F or below. 15A NCAC 18A .1323 (b). Observed the refrigerator in the nourishment room had a temperature of 50, Employee stated that they had just cleaned the refrigerator. TCS foods were removed relocated to the main kitchen walk in cooler until the refrigerator is at 45F or below.
*NOTE: EHS Aimee Lee lead inspection with EHS Alexis Welch present.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed toilet chair in room 105 accumulating build up in the crevices and hinges of the seat. Observed toilet seat in dining room restroom soiled.
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).Observed trash in the spa in central bath.
#28 · Adequate storage, area clean, items properly stored −0.5
All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a). Observed supplies (wipes and spoons) stored on the floor in the 3rd floor storage room.
Patient care or consumable items shall not be stored below exposed sewage lines. 15A NCAC 18A .1318 (a). Observed paper towels stored under the sink in the dining room.
#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1
Unused medication cups shall be kept covered or inverted. 15A NCAC 18A .1318 (c). Observed cups exposed lip above the packaging on the med cart on floors 3 and 2.
Dec 17, 2020 99 / 100 · 1 violation
Inspector comments: Covid 19 restrictions, no signature required.
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed holes in wall at mirror in restroom in room 107. Observed stain on wall near HVAC vent near exit in Memory Care (close to central bathing and 417). Observed wall damage at hand sink in central bathing in Memory Care.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
Feb 11, 2020 98 / 100 · 2 violations
#2 · Floors clean, carpet clean, dry, odor free −1
Keep all flooring clean. 15A NCAC 18A .1309 (a). Observed stained carpet on second floor on the left side of the building at the end of the hall near the window.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed pink build up in the shower room on the first floor.
Jul 11, 2019 97 / 100 · 3 violations
Inspector comments: At the present time this facility only has four residents and currently working to complete the second and third floor construction and installation of equipment. This facility has only been operating six days. Currently there are no maintenance service records for the laundry room verifying the sanitizing and disinfecting concentration available for review, and no pet immunization records. Facility manager will contact Nicole Bruce when all equipment are installed and rooms are complete.
Keep hand washing sink accessible at all times.
Keep all shower rooms and spa fully stocked with cleaner and disinfectant.
Install a back flow device on shower in resident's room.
#1 · Floors easy to clean, no obstacles, drains where needed −1
Keep all flooring in good repair. 15A NCAC 18A .1309 (a) and (b). Replace transition strip in the doorway leading to the first floor stairwell. Shift tile in Rm# 419 to be evenly against the wall to aleviate the 1/4 inch gap and clean baseboard trim behind toilet.
Bring floor socket in library flush with the floor to prevent a trip hazard from occuring.
#3 · Walls and ceilings cleanable, clean, good repair −1
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Affix socket cover to the wall in the common space.
#13 · Lavatory and bathing hot water between 100 and 116 F −1
Maintain the hot water at all resident accessible handwashing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e). Water temperature in Rm#404 peaked at 78F to 79F. Water temperature peaked at 118F in Rm# 419. Maintenance adjusted water temperature in Rm#404 to 108F. CDI.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CHARLOTTE ASSISTED LIVING, THE” or State ID 2060400152). Inspection type (routine vs. follow-up) is not published in the county's data.