98/ 100
THE PINES ON CARMEL SENIOR LIVING
5820 CARMEL RD, Charlotte, NC 28226
Rest/Nursing Homes · NC permit/State ID 2060400172
Latest result98 / 100
Last inspectedFeb 5, 2026
Inspections on record9
On record sinceNov 10, 2021
Score history
Nov 10, 2021Higher is betterFeb 5, 2026
Inspections & violations
Feb 5, 2026 98 / 100 · 3 violations
#5 · Ventilation equipment clean, good repair −1
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed dust buildup in ceiling vent in memory care spa room. Observed dust buildup in a/c filters in room 20.
#16 · Hot water between 105°F and 116°F
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water at 117F in room 42 and hot water below 105F in room 65 in memory care. Ensure hot water is between 105-116F.
#38 · Food service equipment and utensils clean, good repair −1
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed food debris in Bistro kitchen fridge. Keep clean.
Aug 11, 2025 98 / 100 · 3 violations
#5 · Ventilation equipment clean, good repair −1
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed dust buildup in a/c filters in room 7. Keep ventilation equipment clean.
#36 · Laundry area and equipment kept clean −0.5
.1319 (e) Laundry areas and equipment shall be kept clean. Observed dust buildup in vent in laundry room and dust accumulation on ceiling. Keep laundry area clean.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed food debris in microwave and refrigerator in memory care kitchen. Keep food equipment clean.
Feb 24, 2025 97.5 / 100 · 2 violations
#5 · Ventilation equipment clean, good repair −0.5
.1311 (b) Ventilation equipment shall be kept clean and in good repair. Observed heavy dust buildup in a/c filters in room 7. Keep clean.
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed toilet in need of cleaning in memory care room 69-B. REPEAT
Aug 19, 2024 97 / 100 · 2 violations
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed bathroom faucet leaking in room 28. Observed caulking and cleaning needed on tub in hall 4 shower room. Observed dirty towel on brackets for shower bench in hall 4 shower room. Needs cleaning/repair. REPEAT.
#38 · Food service equipment and utensils clean, good repair −1
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed cabinet under sink in main building activity area in need of cleaning. Observed memory care activity kitchen microwave and refrigerator in need of cleaning. REPEAT.
Feb 7, 2024 97 / 100 · 4 violations
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed stained curtain and residue on bottom of shower floor in Room 23. Observed shower curtain with residue on it and loose toilet seat in 31. Observed tiles missing in shower floor of Memory care shower room. Observed build up in Tub of spa room in Memory care. Observed toilet chair rusting in room 73. Needs cleaning/repair. REPEAT.
#30 · Medication carts clean; sharps containers attached; food, utensils, medication and medication dispensers properly handled
.1318 (a) Food, utensils, medications, and equipment used on medication carts shall be kept clean. Observed small cups stored unprotected in on one medication cart.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed microwave peeling inside activity room. Observed build up in refrigerator in room 31. Observed build up in Memory care refrigerator and in refrigerator in 70A.
#45 · Hot and cold holding equipment provided; thermometers provided, accurate −0.5
.1323 (b) Hot and cold holding equipment shall be used to maintain the required temperatures for TCS food. Each refrigeration unit shall be provided with an indicating thermometer that is accurate to ±3 degrees Fahrenheit or ±1.5 degrees Celsius. Observed refrigerator missing thermometers in Memory care activity fridge. Needs thermometers.
May 8, 2023 96 / 100 · 5 violations
#2 · Walls and ceilings clean, good repair
Observed hole in closet door in room 16 in AL. Observed ceiling peeling near room 28 in AL. Observed damaged doorframe in salon in AL. Observed stain on wall in shower in Spa room and black residue in floor tiles in shower room in MC.
#5 · Ventilation equipment clean, good repair
Observed black residue on ac unit in room 16.
.1311 (b) Ventilation equipment shall be kept clean and in good repair.
#7 · Facilities provided, accessible, clean, good repair −2
Observed stain on shower wand in Spa room. Observed broken shower wand in MC shower room. REPEAT.
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
#20 · Ice protected and clean; dispensed properly; ice machines, scoops, containers; clean, good repair −2
Observed ice bin unattended in hall at Med room in AL. REPEAT.
.1314 (c) Ice machines and storage chests accessible to residents, guests, or the public shall provide ice through automatic ice dispensing equipment and shall not permit ice to be accessed using a scoop or bucket.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair
Observed stained separation curtains in spa room in AL and stains in small fridge in room 28 in AL.
Dec 16, 2022 98 / 100 · 2 violations
#7 · Facilities provided, accessible, clean, good repair −1
Observed stains on toilet seat in room 28 (AL) and 72 (MC). Clean spa room floor (shower) in spa room on right side of building in MC.
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
#20 · Ice protected and clean; dispensed properly; ice machines, scoops, containers; clean, good repair −1
Discontinue leaving cooler of ice unattended or unlocked in main hall of AL building. Ice bins/coolers must be attended or locked away when not in use or unattended.
.1314 (c) Ice machines and storage chests accessible to residents, guests, or the public shall provide ice through automatic ice dispensing equipment and shall not permit ice to be accessed using a scoop or bucket.
Jun 13, 2022 98.5 / 100 · 2 violations
Inspector comments: No points deducted: #2- Observed stains on carpet in common area in MC unit and in Rm 10B. #8- Observed stains on shower curtain in room 41.
NOTE: Facility is finishing remodeling project (flooring, wall paint, etc).
#30 · Medication carts clean, sharps containers affixed, food and utensils handled properly −1
Observed cups stacked too high above ziploc bags (protection) on med carts.
Unused medication cups shall be kept covered or inverted. 15A NCAC 18A .1318 (c).
#35 · Patient contact items in good repair, properly stored, cleaned and disinfected −0.5
Observed hair on rollers and in storage containers with rollers in salon.
Patient contact items that become contaminated during use shall be cleaned and disinfected after each use. 15A NCAC 18A .1319 (c).
Nov 10, 2021 97 / 100 · 3 violations
Inspector comments: No points deducted: #5-- Observed dust on ac filters in room 6. #33--Observed stains on comforter on bed closest to door in room 6.
***NOTE*** Facility is being painted (both buildings). Walk through with Sam.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b)
Observed stained shower wand in Room 6. Observed damage near drain in shower in room 6. Observed black. flaky residue on sink stopper in room 6 and stains in sink in room 45.
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed stains on mattress in room 61 (memory care).
#36 · Approved utensils and equipment, cleaned and sanitized −1
All kitchenware and food contact surfaces of equipment, exclusive or cooking surfaces of equipment, used in preparation or serving of food or drink, and all food storage utensils, shall be cleaned after each use. 15A NCAC 18A .1320 (c). Observed stains and food debris in microwave in room 45.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “THE PINES ON CARMEL SENIOR LIVING” or State ID 2060400172). Inspection type (routine vs. follow-up) is not published in the county's data.