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5demerits

ETTA LOVE FAMILY CARE HOME

1951 DIETRICH LN, Charlotte, NC 28262
Residential Care · NC permit/State ID 2060431368
Latest result5 demerits
Last inspectedOct 8, 2026
Inspections on record13
On record sinceNov 26, 2013

This facility type is scored in demerits: lower is better (0 = no violations found).

Score history

010.521 Nov 26, 2013: 9Nov 20, 2014: 11May 11, 2016: 4Aug 3, 2017: 10Nov 21, 2018: 11Jan 28, 2020: 21Feb 4, 2020: 3Feb 11, 2021: 5Aug 2, 2022: 5Aug 16, 2023: 4Aug 28, 2024: 10Sep 11, 2025: 8Oct 8, 2026: 5
Nov 26, 2013Lower is betterOct 8, 2026

Inspections & violations

Oct 8, 2026 5 demerits · 2 violations
#4 · Walls, ceilings, and attachments in good repair −1
15A NCAC 18A .1608 (b) Wall and ceiling attachments, such as light fixtures, fans, and vent covers, shall be kept in good repair. Observed repairs needed to walls/paint throughout home.
#8 · Facilities clean and in good repair −4
15A NCAC 18A .1610 (a) Residential care facilities shall provide toilet, handwashing, and bathing facilities that are available for use by residents and employees that are kept clean and in good repair. Observed toilet chairs starting to rust. Repair.

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Sep 11, 2025 8 demerits · 4 violations
Inspector comments: Note: - PIC: Kevin Washington present during inspection.
#1 · Floors and carpets kept clean −2
REPEAT 15A NCAC 18A .1607 All floors shall be kept clean and in good repair.- Observed flooring under beds, in bedrooms need detail cleaning and keep clean.
#8 · Facilities clean and in good repair −4
REPEAT 15A NCAC 18A .1610 (a) Residential care facilities shall provide toilet, handwashing, and bathing facilities that are available for use by residents and employees that are kept clean and in good repair.- Observed soiled shower curtain in shared bathroom. Detail cleaning needed. Keep clean.
#29 · Utensils and equipment clean
General Comment: 15A NCAC 18A .1618 (b) All food contact surfaces of utensils and equipment shall be cleaned after each use.- Observed soiled oven at the bottom, need cleaning and keep clean.
#43 · Vomitus and diarrheal clean up supplies; written plan available −2
15A NCAC 18A .1621 (d) The residential care facility shall have personal protective equipment on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on facility surfaces. The procedure shall specify the actions that should be taken to minimize the exposure to vomitus or fecal matter.- Observed the facility without V & D plan and kit on site. Obtain items required, have available for such an event.

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Aug 28, 2024 10 demerits · 4 violations
Inspector comments: NOTE: Mrs. Teresa Washington and EHS: Isaac Cathey present during the inspection.
#1 · Floors and carpets kept clean −2
15A NCAC 18A .1607 All floors shall be kept clean and in good repair.- Observed flooring under beds, in bedrooms need detail cleaning and keep clean.
#8 · Facilities clean and in good repair −4
15A NCAC 18A .1610 (a) All residential care facilities shall provide toilet, handwashing, and bathing facilities that are available for use by residents and employees. These facilities shall be kept clean and in good repair.- Observed loose toilet seats in both bathrooms. Observed stain shower floor and minor damage on exterior side of the tub. repair needed.
#25 · Bed linens clean; cleaning frequency −4
15A NCAC 18A .1617 (b) Clean bed linen in good repair shall be provided for each resident and shall be changed when no longer clean.- Observed soiled bed linen in two bedrooms next to each other. Changing/cleaning needed and keep clean.
#43 · Vomitus and diarrheal clean up supplies; written plan available
15A NCAC 18A .1621 (d) The residential care facility shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on facility surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. - New rule- Observed the facility without vomit and diarrhea written plan. EHS provided the poster and the facility will gather the supplies and have available for such an event.

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Aug 16, 2023 4 demerits · 2 violations
Inspector comments: NOTE: Observed water stain ceiling in one of the single room and mildew buildup around air ceiling vent in the same room. Mrs. Washington stated that the roof was changed recently, so no active roofing. Need repaint and clean ceiling vent. Keep in good repair and clean.
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a). Observed loose toilet seat in one of bathroom. Need repair.
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Clean bed linen in good repair shall be provided for each resident and shall be changed when soiled. 15A NCAC 18A .1617 (b). Observed holes on linen bed sheet in one of a single room, need repair and keep in good repair.

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Aug 2, 2022 5 demerits · 2 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a). Observed debris build up inside of garden tub located in room 1.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed touch up paint needed to walls, baseboards, and doorframes throughout facility.

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Feb 11, 2021 5 demerits · 2 violations
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Clean bed linen in good repair shall be provided for each resident and shall be changed when soiled. 15A NCAC 18A .1617 (b). Observed linen in need of changing / replacing inside bedroom / stains and damage observed.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
REPEAT The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed ceiling in need of repair throughout.

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Feb 4, 2020 3 demerits · 1 violation
Inspector comments: (NOTE) facility has removed all bedbugs from home; Observed documentation from pest control company. (violation) corrected.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed ceiling damage in rooms in need of repair and touch-up paint.

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Jan 28, 2020 21 demerits · 6 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a). Observed very loose toilet seat in bathroom in need of repair.
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −4
All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a). Observed furnishings in need of general cleaning throughout. Clean bed linen in good repair shall be provided for each resident and shall be changed when soiled. 15A NCAC 18A .1617 (b). Observed soiled sheets in bedrooms in need of removal / replacing.
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607. Observed base boards in bedrooms having collected debris on surfaces(bed bug) fecal matter in need of removal.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed wall outlet covers missing / damaged throughout rooms; Observed corners of walls covered in (bed bug) fecal matter and dead bed bugs in need of removal.
#13 · LIGHTING AND VENTILATION: Windows and fixtures in good repair 1; kept clean 2 (.1609) −3
Ventilation equipment shall be kept clean and in good repair. 15A NCAC 18A .1609 (b). Observed window sills having bed bug fecal matter collected on surfaces in need of removal / cleaning; observed touch-up paint needed on sills throughout.
#14 · VERMIN CONTROL: PREMISES: Outside openings effectively screened or otherwise protected against entrance of flying insects, and flying insects absent 4; effective control of rodents and other vermin 4; approved pesticides properly used 4; premises neat, clean, drained and free of litter and vermin harborages and breeding areas 2 (.1615) −6
Effective measures shall be taken to keep insects, rodents, and other vermin out of the residential care facility and to prevent their breeding, harborage, or presence on the premises. 15A NCAC 18A .1615 (a). Observed live and dead bed bugs throughout bedrooms in need of immediate treatment.

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Nov 21, 2018 11 demerits · 4 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Observed toilets stained. Observed residue around faucet in bathroom (double sinks). Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −4
Observed stains on comforter or debris in beds in bedrooms. All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −2
Observed floor needing to be cleaned in room with candles. Observed front porch ramp rusted near concrete. All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
Observed ceiling discolored in double occupancy room and ceiling peeling in kitchen around vent and above cabinets. The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.

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Aug 3, 2017 10 demerits · 4 violations
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Repair kitchen drawer near oven/stove. Tightly secure loose edge of laminate on side of kitchen counter top or paint area where laminate is missing. All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Clean spots on resident mattress. Repair or replace damaged door on tv night stand in resident room or just remove door at hinge area of tv night stand. Replace damaged chair in resident room. Replace broken/damaged window blinds in resident room. All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −1
Repair flooring at entrance to main bathroom in hallway area. Clean spots on carpet in resident room. Repair ramp at front entrance. All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
Patch holes in walls behind doors. Repair lower section of wall in office area near french doors. Replace missing electrical outlet covers in office area. Touch-up paint/repaint throughout where needed The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.

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May 11, 2016 4 demerits · 2 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Observed hand sink in master bath collecting pink residue. Observed master bath shower basin dirty. Observed toilets in master and hall bathroom fixture collecting rust. Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Observed bed springs worn on back left bedroom. All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).

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Nov 20, 2014 11 demerits · 4 violations
Inspector comments: 10. Observed clothes stored on floor in closet in front left bedroom. **Rooms or spaces which are provided and used for the storage of clothing, personal effects, luggage, necessary equipment and supplies and for items not in routine use, shall be kept clean. 15A NCAC 18A .1616 (a).Observed leak at back hose bib. Per Mr. Washington leak will be repaired today. Confirmation will made via phone that leak is fixed.
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Repeat Non Compliance: Observed siding of counter tops damagedRepeat Non Compliance: Observed fridge gaskets collecting debrisObserved damaged spatula in kitchen drawer. Observed leak in kitchen disposal**All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Repeat Non Compliance: Observed hand bar brackets on tub and toilet rusting. Repeat Non Compliance: Observed calcium collecting on shower head**Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Repeat Non Compliance: Observed furniture damaged in front bonus room, damaged tv stand back left bedroom.Repeat Non Compliance: Observed hole in bed spread in back right double room.**All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).**Clean bed linen in good repair shall be provided for each resident and shall be changed when soiled. 15A NCAC 18A .1617 (b).
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
Repeat Non Compliance: Observed cobwebs in hall restroom, restroom with double bed, and in bedrooms.Repeat Non Compliance: Observed wall repairs not complete in kitchen over exhaust hood. Observed slight hole in wall in back left bedroom near TV.**The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.

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Nov 26, 2013 9 demerits · 4 violations
Inspector comments: 1. Observed no backflow preventer on front hose bib. Mr. Washington stated that the back flow preventer had just broken off and he had it in the house. Replace the back flow preventer.**No backflow connections or cross connections with unapproved supplies shall exist. See rule .1611 (c ).3. Observed inaccurate thermometer in the refrigerator.An indicating thermometer shall be located in each refrigerator. 15A NCAC 18A .1620 (a). 4. Observed the handle on the stove missing.All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).Mr. Washington present.
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Repeat non-compliance: -Observed hand bar brackets on tub and toilet rusting.-Observed calcium residue collecting on shower head.**Toilet; handwashing; bathing; and laundry facilities shall be kept clean and in good repair. See rule .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −4
-Repeat non-compliance: Observed furniture damaged in front bonus room.-Observed dresser drawers off track in multiple rooms.-Observed hole in the bed spread in the bedroom farthest from the hall restroom.-Observed the blinds in disrepair in the bedroom closest to the hall restroom.All furniture; mattresses; curtains; draperies; and other furnishings shall be kept clean and in good repair. See rule .1617 (a).-Observed sheets stored on the floor of the hall closet.Clean linen shall be stored and handled in a sanitary manner and separate from soiled linen. 15A NCAC 18A .1617 (c ).
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −2
-Observed cobwebs in the hall restroom in the ceiling area.-Observed hole in the wall of the bedroom closest to the hall restroom.The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.
#13 · LIGHTING AND VENTILATION: Windows and fixtures in good repair 1; kept clean 2 (.1609) −1
.Observed the light in the bedroom near the kitchen closet not working.All rooms shall be well lighted by natural or artificial means. 15A NCAC 18A .1609 (a).

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ETTA LOVE FAMILY CARE HOME” or State ID 2060431368). Inspection type (routine vs. follow-up) is not published in the county's data.