2demerits
GAIL B HANKS GROUP HOME
5917 ROWAN WY, Charlotte, NC 28214
Residential Care · NC permit/State ID 2060431738
Latest result2 demerits
Last inspectedNov 12, 2025
Inspections on record13
On record sinceDec 16, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Dec 16, 2013Lower is betterNov 12, 2025
Inspections & violations
Nov 12, 2025 2 demerits · 2 violations
#2 · Floors and carpets in good repair −1
Observed floor damaged in room 4.
**15A NCAC 18A .1607 All floors shall be kept in good repair.
#4 · Walls, ceilings, and attachments in good repair −1
Observed touch up paint needed in room 1.
**15A NCAC 18A .1608 (b) Wall and ceiling attachments, such as light fixtures, fans, and vent covers, shall be kept in good repair.
Oct 3, 2024 13 demerits · 5 violations
#4 · Walls, ceilings, and attachments in good repair −1
15A NCAC 18A .1608 (a) The interior walls and ceilings, including doors, window, and window trim, shall be kept clean and in good repair.
Observed water damaged walls near shower in bathroom 1 and rusting door frame in bathroom 2. Needs repair.
#8 · Facilities clean and in good repair −4
15A NCAC 18A .1610 (a) All residential care facilities shall provide toilet, handwashing, and bathing facilities that are available for use by
residents and employees. These facilities shall be kept clean and in good repair.
Observed cracking, chipping, and stained tub in bathroom 2. Needs repair.
#10 · Handwashing facilities properly equipped −4
15A NCAC 18A .1610 (b) All hand sinks and baths shall be supplied with hot and cold running water through mixing devices. The
residential care facility shall provide each resident with soap and individual hand-drying towels. These hand-drying towels will be stored separately after being used.
Observed no paper towels in bathroom 2. Dispenser is broken. Needs paper-towels.
#22 · Furnishings clean −2
15A NCAC 18A .1617 (a) Furnishings, including furniture, curtains, draperies, and blinds, shall be kept clean and in good repair.
Mattresses shall be kept clean, dry, and in good repair.
Observed stained couch and chair in common room. Needs cleaning.
#23 · Furnishings in good repair −2
15A NCAC 18A .1617 (a) Furnishings, including furniture, curtains, draperies, and blinds, shall be kept clean and in good repair.
Mattresses shall be kept clean, dry, and in good repair.
Observed dresser broken in bedroom 6. Observed recliner broken in room at front entrance. Needs repair.
Oct 3, 2023 1 demerits · 1 violation
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −1
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed damaged wall area behind counter in kitchen. Observed tears in screens of patio. (Facility is in process of having kitchen area repaired.)
Sep 2, 2022 8 demerits · 3 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a). Observed toilet seat attachment very loose in need of tightening / repair.
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
REPEAT
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607. Observed carpet inside bedrooms on hallway B having stains in need of cleaning.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −3
REPEAT
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed head boards inside bedrooms scuffing walls on both Hallway A / B.
Observed door frame in group bathroom on Hallway A rusted in need of re-painting.
Nov 17, 2021 6 demerits · 3 violations
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
REPEAT
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607. Observed carpet stained in bedroom on A Hall in need of deep cleaning / repair.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −1
REPEAT
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. Observed wall damage in bedroom on A Hall due to rocking chair digging into wall and window sill.
#13 · LIGHTING AND VENTILATION: Windows and fixtures in good repair 1; kept clean 2 (.1609) −2
Ventilation equipment shall be kept clean and in good repair. 15A NCAC 18A .1609 (b). Observed exhaust vent inside group bathroom on B Hall in need of general cleaning (dust build-up).
Oct 27, 2020 10 demerits · 3 violations
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −6
Observed damage to counter beside stove (REPEAT) and black residue in bottom cabinet beside refrigerator.
All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
Observed stained carpet in vacant room, damage beside bed in last bedroom on A hall, and stained carpet in last room on B hall.
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607. REPEAT.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −1
Observed wall damage behind chair near front door.
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.
Jul 3, 2019 11 demerits · 3 violations
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Observed damage to countertop in kitchen. Observed counter above kitchen sink bulging. Observed discoloration on stove.
All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).
All surfaces with which food or drink comes in contact shall be easily accessible for cleaning, nontoxic, corrosion-resistant, nonabsorbent, and free of open crevices. 15A NCAC 18A .1618 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −4
Observed stained sheets and mattress with a lot of debris in spiderman bedroom. Observed cushion and pillow stained on green chair in activity room. Repeat.
All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
Observed carpet heavily stained in both bedrooms closet to exit doors. Repeat.
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
Jul 13, 2018 7 demerits · 3 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Observed rust colored stains in bathtub.
Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Observed triangle pillow cover stained and torn in 2nd bedroom on front door side and plastic mattress covers torn in various rooms. Observed stains on green chair in activities room.
All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
Observed carpets stained in 2 bedrooms.
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
Jul 14, 2017 9 demerits · 5 violations
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Clean shower chair in walk-in shower in bathroom located on back hallway. Clean rubber gasket on front load washer machine on back hallway.
Toilet, hand washing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Clean arm rest on chairs in common sitting area located near front entrance. Clean or replace stained pillow in resident room on back hallway.
All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −2
Thoroughly clean carpet in resident rooms.
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
#13 · LIGHTING AND VENTILATION: Windows and fixtures in good repair 1; kept clean 2 (.1609) −1
Replace light bulbs in light fixture or repair light fixture in resident room on front hall, back hall and light fixture in bathroom on back hallway.
All rooms shall be well lighted by natural or artificial means. 15A NCAC 18A .1609 (a).
#15 · SOLID WASTES: Garbage in standard containers, properly covered and stored, approved disposal 4; containers, storage area kept clean 2; dry rubbish in suitable receptacles, approved storage and disposal 2 (.1614) −2
Observed many boxes that where not broken down or in trash bin on back side of house. Break down boxes and place in recyclable bin.
All solid wastes shall be disposed of with sufficient frequency and in such a manner as to prevent insect breeding and public health nuisances. 15A NCAC 18A .1614 (c ).
General Comment: Case of paper towels properly stored at time of inspection. Keep single service articles off the floor. Touch-up paint door framing to bathroom on front hallway. Wipe/clean spot on walls located on back hallway and any where else needed.
Aug 4, 2016 11 demerits · 5 violations
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Repair damaged spot on kitchen counter top. Repair control knobs/control panel on stove. Tighten handle/door on oven door. Repair back splash on kitchen counter top.
Non-food-contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. 15A NCAC 18A .1618 (c ).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −3
Thoroughly clean carpet in residents room and living room area. Repair floor in kitchen area and hallway area. Clean floor in bathroom in back hallway area where molding is installed along flooring near shower.
All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −1
Touch-up paint throughout facility where needed(living room, resident room, bathroom, etc.)
The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608.
#13 · LIGHTING AND VENTILATION: Windows and fixtures in good repair 1; kept clean 2 (.1609) −1
Repair light fixture in bathroom on front hallway. Clean ceiling return air ventilation.
All rooms shall be well lighted by natural or artificial means. 15A NCAC 18A .1609 (a).
#15 · SOLID WASTES: Garbage in standard containers, properly covered and stored, approved disposal 4; containers, storage area kept clean 2; dry rubbish in suitable receptacles, approved storage and disposal 2 (.1614) −2
Provide a recyclable container to place card board products in. Observed stack of card board boxes stored on back deck sitting area. Remove old broken/damaged chairs from back deck area.
Ms. Jerica Pope and Ms. Jamilla Gittens present at time of inspection.
Aug 11, 2015 7 demerits · 4 violations
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −2
Observed utensil/equipment shelving within cabinet area soiled. Clean utensil/equipment shelving within cabinet area.Utensils shall be handled in such a manner as to prevent contamination. 15A NCAC 18A .1618 (f). General Comment: Observed loose handle on kitchen cabinet doors and freezer door. Tighten handle on cabinet doors and up-right freezer door.
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Observed stains on couch cushion in main living room area. Thoroughly clean stains off of chairs. Observed trash/debris under couch cushions in activity room. Thoroughly clean area under couch cushions. Obsereved top of television cabinet bare wood. Recommend staining bare wood on television cabinet in activity room.All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −2
Observed carpet stained throughout home. Thoroughly shampoo carpet throughout entire house or replace stained carpet.All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
#12 · WALLS AND CEILINGS: In good repair 1; kept clean 2 (.1608) −1
Repair base of wall on outside of bathroom on front hallway and monitor and repair base of wall on inside of bathroom. Observed water damaged along base of wall in hallway area. Wipe/clean walls throughout where needed and . paint walls throughout where needed.The walls and ceilings of all rooms and areas shall be kept clean and in good repair. 15A NCAC 18A .1608. General Comment: Observed (1) nail/screw poping from ceiling in bathroom on front hallway. Patch spot on ceiling and repaint. Ms. Viola Johnson present at time of inspection.
Sep 10, 2014 5 demerits · 2 violations
Inspector comments: General Comment: #9 Observed damaged spread in resident room. Contact family members of resident and have them to provide another spread for resident(Jeff Gordon race car spread). #1.Provide a back flow prevention device on shower fixtures with hoses. #12. Touch-up paint throughout where needed. #13. Replace blown light bulb in light fixture in living room. Nishika Graves present at time of inspection.
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Discard and replace stained and pitted plastic containers and plastic plates. Repair handle on cabinet door in kitchen.All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a).
#11 · FLOORS: In good repair 1; kept clean 2 (.1607) −1
Observed carpet soiled and damaged in living room area and residents rooms. Thoroughly clean carpet in living room and residents room. Repair or replace damaged carpet in living room area.All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607.
Dec 16, 2013 8 demerits · 3 violations
Inspector comments: #1) Observed no backflow prevention on shower fixtures with hoses. Install back flow on each shower head connected to a hose. No backflow connections or cross connections with unapproved supplies shall exist. 15A NCAC 18A .1611 (c ).#3) Observed raw chicken and meats stored above ready to eat foods in the freezer. Store raw chicken, raw fish, and raw meats above ready to eat food products. All foods, while being stored, prepared, served, and during transportation, shall be protected from contamination. 15A NCAC 18A .1620 (a).#10) Observed multiple storage containers collecting on closet floors. Observed some of the closet floors collecting debris. Keep storage rooms organized so that they can be easily cleaned. Rooms or spaces which are provided and used for the storage of clothing, personal effects, luggage, necessary equipment and supplies and for items not in routine use, shall be kept clean. 15A NCAC 18A .1616 (a).#11) Observed damage flooring in the kitchen. All floors shall be easily cleanable and shall be kept clean and in good repair. 15A NCAC 18A .1607. Shandon Evans present.
#4 · FOOD SERVICE UTENSILS/EQUIPMENT: Utensils/Equipment in good repair, clean 4; eating and drinking utensils clean, cleaned after each use; approved facilities 4; clean utensils properly stored 2; substances containing poisonous material not used 6; disposable properly stored/handled, used once 2 (.1618) −4
Observed wicker baskets being used to store food service equipment, observed the wicker collecting dust. Observed one damaged plate and damaged tuppeware containers. Observed some cabinets collecting debris. Observed an electric can opener collecting residue. All equipment and utensils shall be so constructed as to be easily cleaned and shall be kept in good repair. 15A NCAC 18A .1618 (a). All containers and clean utensils shall be stored in a clean place. 15A NCAC 18A .1618 (f).
#8 · TOILET: HANDWASHING: LAUNDRY AND BATHING FACILITIES: Toilet, lavatory and bathing facilities adequate 4; fixtures in good repair and kept clean 2; soap and towels provided 2 (.1610) −2
Observed a damaged shower curtain and a shower curtain collecting residue. Observed a shower rod and grab bar with rust. Observed one shower head with residue. Observed a loose toilet seat. Toilet, handwashing, bathing, and laundry facilities shall be kept clean and in good repair. 15A NCAC 18A .1610 (a).
#9 · BEDS: LINEN: FURNITURE: All furniture, mattresses, linen, drapes, blinds and similar items in good repair and clean 2; bed linen changed as required 2; clean and soiled linens properly stored and handled 2 (.1617) −2
Observed couches collecting debris. All furniture, mattresses, curtains, draperies, and other furnishings shall be kept clean and in good repair. 15A NCAC 18A .1617 (a).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “GAIL B HANKS GROUP HOME” or State ID 2060431738). Inspection type (routine vs. follow-up) is not published in the county's data.