96.5/ 100
VILLAGES OF HOPE HAVEN, THE
3815 N TRYON ST, Charlotte, NC 28206
Orphanage, Children's Home · NC permit/State ID 2060470008
Latest result96.5 / 100
Last inspectedDec 9, 2025
Inspections on record19
On record sinceDec 27, 2013
Score history
Dec 27, 2013Higher is betterDec 9, 2025
Inspections & violations
Dec 9, 2025 96.5 / 100 · 5 violations
Inspector comments: *NOTE: Head of Maintenance, Julius Sadler, was present. Report emailed to:
jsadler@hopehaveninc.org
RGibbs@hopehaveninc.org
#2 · Walls and ceilings clean, good repair −1
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed walling in need of touch up paint in room A206. Observed touch up paint needed sporadically throughout facility.
#16 · Hot water between 105°F and 116°F −1.5
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water reach 120F in room C217.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed couch cushions in with staining in common room A211. Clean.
#34 · Linens provided by the institution properly cleaned and sanitized
.1319 (c) Linens provided by the institution that are not clean shall be cleaned and sanitized in accordance with this paragraph. When hot water in washing machines is used to sanitize linens provided by the institution, the washing machines shall be operated in accordance with the manufacturer's instructions. When chemicals are used to sanitize linens provided by the institution, linens shall be washed in accordance with the following:
(1) using a solution of at least 50 parts per million chlorine; or
(2) using laundry sanitizer that is registered in accordance with 40 C.F.R. 152 and that is used in accordance with the manufacturer's instructions.
During time of inspection documentation for notated rule was unable to be accessed. General comment.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed debris build up on shelving of freezer in common room on backside of level 2 of men’s unit. Clean.
Nov 26, 2024 96 / 100 · 5 violations
#2 · Walls and ceilings clean, good repair −1
Observed touch up paint needed in room A106. Observed wall damage near toilet in the common room on 2nd floor.
**.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
#5 · Ventilation equipment clean, good repair −1
Observed light shield missing in the bathroom in room A106, A119 and B112.
**.1311 (b) Ventilation equipment shall be kept clean and in good repair.
#7 · Facilities provided, accessible, clean, good repair −1
Observed base of toilet in need of cleaning in room C120.
**.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1
Observed dresser knobs missing in room A106. Observed torn curtain in rooms C118 and C120. Observed stained curtain in room C116.
**.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.
#38 · Food service equipment and utensils clean, good repair
Observed rusted microwave in common area C212.
**.1320 (a) All food service equipment and utensils shall be kept clean and in good repair.
Nov 28, 2023 96 / 100 · 5 violations
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free
Observed bathroom floor in need of cleaning in room A115.
**1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair.
#2 · Walls and ceilings clean, good repair −2
Observed rusted ceiling in the bathroom in room A116. Observed wall damage near the toilet in the restroom in common room A113. Observed water stained ceiling tile in common room A113. Observed ceiling peeling in room A210.
**.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
#5 · Ventilation equipment clean, good repair
Observed light shield missing in the bathroom in room A116.
**.1311 (b) Ventilation equipment shall be kept clean and in good repair.
#7 · Facilities provided, accessible, clean, good repair −1
Observed loose toilet seat in room C216 and common room C114.
**.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1
Observed sofa torn in common room A211 and sofa stained in common room C212.
**.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair.
Dec 12, 2022 93 / 100 · 11 violations
#1 · Floors and carpets cleanable, clean, good repair; carpet odor free −1
1309 (a) and (b) The floors in an institution shall be made of smooth, non-absorbent materials and shall be kept clean and in good repair. When carpet is present, it must be kept clean, odor free, and in good repair. Observed stained carpeting in rooms. Flooring in disrepair in common areas and common area bathrooms. Missing thresholds and transition strips.
#2 · Walls and ceilings clean, good repair −1
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed wall damage in bathroom C210. Bathroom doors damaged. Grimy walls and doors in common areas.
#3 · Ceiling attachments cleanable, clean, good repair −0.5
.1310 (b) Light fixtures, fans, conduits, and heating, ventilation, and air conditioning vents shall be kept clean and in good repair. Observed vents need cleaning in areas throughout. Pipes in room A207 peeling paint onto carpet.
#7 · Facilities provided, accessible, clean, good repair −2
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Repeat- Observed bathrooms to include toilet, sink and bathtub in resident rooms need cleaning. Tub needs refinishing in room A115 and C110. Replace stained/mildewed shower curtains and non-slip mats in tubs. In common room bathrooms repair tiles that make tub inaccessible.
#15 · No cross-connections observed
Observed missing backflow preventer at outside faucet.
#26 · Premises properly maintained
.1316 (d) An institution's exterior premises, including parking lots, lawns, and walkways, and interior premises within the institution's building or buildings, shall be kept free of garbage, solid waste, yard trash, and pest harborages. Observed broken skylight over covered walkway.
#28 · No pest presence; effective pest control measures −0.5
.1317 (a) Pests shall not be present in an institution's building or buildings. Observed signs of insect activity (feces) in several cabinets in several common areas. Keep areas clean so you can tell if it is a past problem or an on-going problem.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −1
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Repeat: Observed stained furniture in common areas. Drapes in disrepair in A210. Lamp shades in rooms need replacing where soiled or damaged. Paint/seal raw wood support for common room sink C213. Stove drip pans rusted C212.
#33 · Bed linens in good repair; soiled linens changed, properly handled, containers properly labeled −0.5
.1319 (b) A resident's bed linens shall be changed when no longer clean. Observed soiled linens on beds in rooms A115, A207, A216,
#36 · Laundry area and equipment kept clean −0.5
.1319 (e) Laundry areas and equipment shall be kept clean. Observed rusted washing machines, residents. Commercial laundry area needs cleaning of area and of general storage in laundry.
#52 · Vomitus and diarrheal clean up supplies; written clean up procedures available and complete
.1324 (d) The institution shall have gloves, personal protective equipment, disinfectant, individual disposable towels, and a coagulating agent on-site for employees to use and a written procedure for employees to follow when responding to vomitus or fecal matter on institution surfaces. The procedure shall specify the actions that employees shall take to minimize the exposure of employees, residents, guests, food, and additional surfaces to vomitus or fecal matter. Observed no fecal/vomit written plan for clean-up.
Jun 13, 2022 96 / 100 · 3 violations
Inspector comments: NO POINTS FOR THE FOLLOWING VIOLATIONS:
#33. Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b). Observed staining on fitted sheet in room A115.
*NOTE: George Johnson was present during time of inspection. Report emailed to VP Operations, Rohan Gibbs, and Julius Sadler at:
Rgibbs@hopehaveninc.org
jsadler@hopehaveninc.org
#3 · Walls and ceilings cleanable, clean, good repair −1
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed touch up paint needed behind bed in room A109. EHS advises facility to touch up paint throughout facility to walls, wall joints, and baseboards.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b). Observed handle to hand sink loose in room A107. Observed tub in room D105 in need of detailed cleaning.
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed handle to refrigerator missing in common room on upper A building. Observed staining on seat cushions in common areas throughout facility.
Mattresses shall be kept clean, dry, and odor free. 15A NCAC 18A .1319 (a). Observed staining to mattress in room A203.
Dec 21, 2021 95 / 100 · 4 violations
Inspector comments: NO POINTS FOR THE FOLLOWING VIOLATION:
#16. Observed an incomplete backup water supply plan. Provide a written plan that meets all parts of 15A NCAC 18A .1313 (f). EHS emailed facility template detailing what all is needed in a back up water supply plan.
*NOTE: During time of inspection all rooms located on the bottom floor were under construction due to flooding.
Head of Maintenance Julius Sadler was present during time of inspection, report emailed to: jsadler@hopehaveninc.org
#2 · Floors clean, carpet clean, dry, odor free −2
All carpet shall be kept dry. 15A NCAC 18A .1309 (a). Observed minor staining to carpet throughout common area and in some client rooms.
#3 · Walls and ceilings cleanable, clean, good repair −1
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed ceiling stain in room A207 and in the corners near front windows of main lobby. EHS advises facility to ensure no active leak is occurring and to replace stained ceiling tiles.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Observed loose toilet seat in room A207 and C216.
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed staining on the couch cushions located in common rooms throughout facility.
May 5, 2021 94 / 100 · 4 violations
Inspector comments: No points were deducted for the following:
32. Observed mattress stain in room A119. Observed staining on the furniture in the common areas.
**All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
36. Observed interior of microwave in need of cleaning in common areas.
**All kitchenware and food contact surfaces of equipment, exclusive or cooking surfaces of equipment, used in preparation or serving of food or drink, and all food storage utensils, shall be cleaned after each use. 15A NCAC 18A .1320 (c).
#2 · Floors clean, carpet clean, dry, odor free −2
Observed build up on tile flooring in the bathroom in room A119. Observed grout around toilet with build up in room B110. Observed stained rug in the common area and build up in grout in bathroom.
**Keep all flooring clean. 15A NCAC 18A .1309 (a).
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed ceiling tile with staining and peeling in the common area in building A. Observed hole in wall behind the door in the bathroom in room A119. Improvement from previous inspection.
**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −2
Observed shower curtain with staining in room A119.
**Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Observed toilet seat loose in common area in buildings B and D and room D125.
**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
#33 · Linen changed when soiled. Soiled linen handled properly −1
Observed torn blanket in room A119 and stained blanket in room D125.
**Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).
Oct 11, 2019 93.5 / 100 · 5 violations
#2 · Floors clean, carpet clean, dry, odor free −1
Observed bathroom floor in need of cleaning in room A-116. Observed laminate flooring come loose in room B-102. Needs to be repaired.
**Keep all flooring clean. 15A NCAC 18A .1309 (a).
#3 · Walls and ceilings cleanable, clean, good repair −1
Observed bathroom paint peeling in room A-110. Needs to be painted.
**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −2
Observed shower head in need of cleaning in room A-117.
**Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Observed toilet seats loose during the inspection. Needs to be tightened. Observed toilet leaking in room A-116.
**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
Observed towel holder broken in room A-117.
**Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b)
#24 · Vermine excluded −1.5
Observed dead insects in the medical room on the B side. Needs to be cleaned.
**Effective measures shall be taken to keep flies, rodents, cockroaches, and other vermin out of the establishment and to prevent their breeding or presence on the premises. 15A NCAC 18A .1317 (a).
#33 · Linen changed when soiled. Soiled linen handled properly −1
Observed stained box spring cover in room C-214. Needs to be removed and cleaned. Pillow stain in A-117.
**Clean bed linen in good repair shall be provided for each individual and shall be changed when soiled. 15A NCAC 18A .1319 (b).
Jun 25, 2019 93 / 100 · 6 violations
#2 · Floors clean, carpet clean, dry, odor free −1
Keep all flooring clean. 15A NCAC 18A .1309 (a). Observed stained and frayed carpeting, several areas. Bathroom floors need deep cleaning
#3 · Walls and ceilings cleanable, clean, good repair −1
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. Observed some minor wall damage including behind doors where hit with door knob. Walls, doors near knobs, switch plates etc need cleaning of dirt/grime. Rusted drop ceiling supports in bathrooms.
#5 · Ambient air temperature 65 to 85 F, equipment clean −1
Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b). Observed dusty vents in several rooms. Cracked plate glass window in room C219. Needs to be replaced.
#8 · Facilities conveniently located, clean and in good repair −1
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f). Observed stained/dingy tubs. Soiled shower curtains. Rust in tubs
Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b) Observed stained/soiled sinks and vanities.
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a). Observed several stained mattresses, replace when saggy. Some furniture torn (chair in play room).
#42 · Food protected. Potentially hazardous food maintained at 45 F or below, or 140 F for above, consumed or discarded within 2 hours of being removed from temperature control −2
Medications shall be stored in a manner which will not contaminate food or food products such as in separate covered containers or in separate refrigerators. 15A NCAC 18A .1323 (a). Observed medication stored above juice in family med room refrigerator.
Dec 21, 2018 96 / 100 · 3 violations
#1 · Floors easy to clean, no obstacles, drains where needed −1
Observed cracked floor tiles behind toilet in C 123. Reattach baseboard to wall in A 119. Monitor carpet in common rooms.
Fraying/tearing starting.
Keep all flooring in good repair. 15A NCAC 18A .1309 (a) and (b).
#3 · Walls and ceilings cleanable, clean, good repair −2
Observed wall damage on corner near fridge in A building lower common room and on corner under red picture frame in C building
upper common room. Observed water stained ceiling tiles near vanity in C 219 and ceiling damage in middle of room in C 107.
Observed ceiling damage near entrance of resident laundry.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A
.1310.
#36 · Approved utensils and equipment, cleaned and sanitized −1
Observed rust and food debris microwave in A building upper common room. Observed food debris on counter in C building common
room.
Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition.
See rule .1320 (c).
May 30, 2018 94 / 100 · 5 violations
#2 · Floors clean, carpet clean, dry, odor free −2
REPEAT
Keep all flooring clean. 15A NCAC 18A .1309 (a). Observed carpet throughout guest rooms in need of cleaning. (Management stated that rooms are starting to be renovated; 2 of these observed with new carpet).
#3 · Walls and ceilings cleanable, clean, good repair −1
REPEAT
Keep floors/walls in good repair; Observed carpet damaged in room A-109 in need of repair; Observed walls in need of repair / painting in resident rooms A-102; Observed chaulking around toilet in need of replacing in resident room B-104.
(points not increased due to improvement).
#8 · Facilities conveniently located, clean and in good repair −1
REPEAT
Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b); Observed mirror heavily soiled in room B-104 in need of cleaning. (points not increased due to improvement).
#9 · Toilet rooms free of storage, hand wash signs posted −0.5
REPEAT
Keep lavatories free of misc storage; Observed toys/clothing/misc storage stored in toilet room in common room (D).
(points not increased due to improvement).
#24 · Vermine excluded −1.5
Effective measures shall be taken to keep flies, rodents, cockroaches, and other vermin out of the establishment and to prevent their breeding or presence on the premises. 15A NCAC 18A .1317 (a). Observed live bed bugs in resident rooms (A-115, C-214). Treatment receipts shall be provided once completed.
Dec 5, 2017 95 / 100 · 6 violations
Inspector comments: #4. Observed (1) light bulbs out of (2) light bulbs above vanity/hand washing sinks in rooms blown/not working. Replace blown light bulbs in light fixtures throughout where needed.**All areas shall have sufficient illumination. Maintain 10 foot candles of light at 30 inches above the floor in all areas other than food service areas. 15A NCAC 18A .1311 (a).
#22. Observed old furniture cut up and broken down neatly stacked near dumpster area. Was informed by Mr. Cecil facility is waiting for a large construction dumpster to be delivered so items may be placed in construction dumpster not regular dumpster.**All solid wastes shall be disposed of with sufficient frequency and in such a manner as to prevent insect breeding or public health nuisances. 15A NCAC 18A .1316 (d).
#28. Observed clothes stored on floor in residents room A102 and under bed in A112. Work with residents and have resident to store items in closet or provide bin if needed for resident. Clean and organize office area in 202.**Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).
#35. Repair or replace damaged covering on weight bench in A building and provide disinfectant solution in weight room.**Patient contact items shall be kept clean and in good repair. 15A NCAC 18A .1319 (c).
#2 · Floors clean, carpet clean, dry, odor free −1
Repair carpet and secure loose rubber cove base molding in A121, A111. Clean carpet in C123/C121,C119,C117/C115/C113, C108, C222 and any where else needed.
#3 · Walls and ceilings cleanable, clean, good repair −1
Repair hole in bathroom door in A102. Replace damaged bathroom door in A121. Tighten loose bathroom door handle in A107. Provide door stopper behind door in A209. Replace missing bathroom door handle in activity room in A218. Thoroughly clean bathroom doors in adjoining rooms of C117/C115/C113. Touch-up paint throughout in rooms where needed. Touch-up paint water stained ceiling tiles throughout where needed; if needed. Observed dried water stains on ceiling tiles throughout in several rooms, conference room and library. Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −1
Clean or replace soiled shower curtain in A121, A210, C123/C121, C217 and anywhere else needed. Thoroughly clean vanity area, sink basin and faucet fixtures in C117/C115/C113. Repair or replace damaged toilet paper holder in A202. Provide addition shower curtain hooks for shower curtain in C123/C121.
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Keep all hand washing facilities clean and in good repair. 15A NCAC 18A .1312 (b)
#9 · Toilet rooms free of storage, hand wash signs posted −0.5
Remove storage from bathroom areas in A122, C119 and D121.
Toilet rooms shall not be used for storage. See rule .1312 (b).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
Clean pillows in A112 and A102. Repair base of blue chair in A115, A111, A221, A210. Repair or replace damaged curtain in A202 and C123/C121. Replace damaged chairs stored outside of residents room. Clean couch in C117/C115/C113.
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
#43 · Food storage units with thermometers, maintain temperatures −0.5
Observed thermometers missing from refrigeration unit in C117/C115/C113, activity room in C building and B102. Provide thermometers in refrigeration units.
Jun 9, 2017 94.5 / 100 · 6 violations
Inspector comments: General Comment:
#5. Repaint rusted vent cover in (1) resident bathroom and (1) day room.***Keep all ventilation equipment clean and in good repair. 15A NCAC 18A .1311 (b).
#12. Observed paper towels missing from several hand washing sinks in day rooms. Paper towels provided in day rooms at time of inspection. Highly recommend storing extra roll of paper towel in cabinet area in day rooms.***Provide liquid soap and disposable towels at all hand washing sinks. 15A NCAC 18A .1312 (d).
#36. Clean interior of microwave in A building day room. Clean and defrost ice from freezer section of refrigeration unit in C building med room.****Non-food contact surfaces of equipment shall be cleaned at such intervals as to keep them in a clean and sanitary condition. See rule .1320 (c).
#43. Missing thermometer placed in refrigeration unit in resident room.
#2 · Floors clean, carpet clean, dry, odor free −1
Thoroughly clean flooring under mats in weight rooms. Thoroughly clean carpet throughout in residents room(C-building). Thoroughly clean carpet in office area in C building. Clean flooring in room A107 bathroom in corner near base of bathtubs/shower. Thoroughly clean carpet in enclosed hallway area in upstairs area of A building. Tightly secure loose base cove rubber molding in social/day room in A building.
Keep all flooring clean. 15A NCAC 18A .1309 (a).
#3 · Walls and ceilings cleanable, clean, good repair −1
Touch-up paint throughout in rooms. Patch hole in room A-102 bathroom door. Patch hole in game room wall. THOROUGHLY CLEAN WALL IN ROOM C121/123 BATHROOM! Repair wall behind vanity area in room A-102. Replace water stained ceiling tiles in hallway area, library and common areas. Address any roof or HVAC leaks, then replace water stained ceiling tiles.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −1
Thoroughly clean shower curtains in room A115, A107. Tighten loose toilet seat in room C104. Thoroughly clean vanity area in room C121/123. Clean base of toilet in A106 bathroom.
Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
#22 · Solid waste disposed of frequently, no insect breeding or nuisance −1
Observed old televisions, damaged picnic tables, old playground equipment , etc stored in far back corner of property. Remove items from premises!
All solid wastes shall be disposed of with sufficient frequency and in such a manner as to prevent insect breeding or public health nuisances. 15A NCAC 18A .1316 (d).
#28 · Adequate storage, area clean, items properly stored −0.5
Observed storage on the floor throughout in several offices, rooms and kids play room. Organize and clean storage area/spaces. Store items in resident room in plastic containers/bins. Highly recommend not storing storage in cardboard boxes directly on the floor. Observed boxes of bagged chips stored on the floor in C building med room. NO FOOD STORAGE ON THE FLOOR!
Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).
All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
Continue to replace damaged clothes storage closets in rooms(C building).
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Dec 15, 2016 95 / 100 · 5 violations
#3 · Walls and ceilings cleanable, clean, good repair −1
Touch-up paint throughout in rooms where needed; if needed. Wipe/clean edge of bathroom doors. Touch-up paint corner of wall in day room and make any necessary repair on lower section of wall. Tightly secure loose ruuber cove base molding in foyer area and dayroom. Repair carpet in med room wait room in A building. Clean carpet (vaccum) carpet throughout in rooms where needed.
Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.
#8 · Facilities conveniently located, clean and in good repair −1
Observed several bath tubs, toilets, hand washing sink, hand washing sink counters and shower curtains soiled throughout in rooms. Have residents to thoroughly clean sinks, sink counter top, bath tub and toilet fixtures throughout. Thoroughly clean shower curtains or replace stained/soiled shower curtains. Replace damaged toilet seat in resident room in A building. Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). Keep all handwashing facilities clean and in good repair. 15A NCAC 18A .1312 (b)
#9 · Toilet rooms free of storage, hand wash signs posted −1
Observed storage in several dayroom bathrooms. Remove toy and chair storage from bathrooms!
Toilet rooms shall not be used for storage. See rule .1312 (b).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
Continue to replace brown damaged clothes storage closets in rooms. Facility is in the process of replacing cabinet. Recommend applyig varnish/sealant to old desk/tables in rooms. Remove, repair or replace damaged chair in dayroom. Tighten loose leg on table in children play/day room. Clean mattress in room A102. Have staff to monitor and help resident in room A102. Repair shelving in weight room in A building. Provide coving for foam/cushion used in children play/day room.
#33 · Linen changed when soiled. Soiled linen handled properly −1
Observed soiled linen stored/placed in clean linen bin in luandry room. Store soiled linen in soiled linen bin and clean linen in clean linen bin. You do not want to cross contaminate clean linens!
Soiled laundry shall be handled and stored separately from clean laundry using separate cleanable carts or bags. 15A NCAC 18A .1319 (b).
Mr. Julius and Mr. Cecil present at time of inspection.
Mar 28, 2016 94.5 / 100 · 5 violations
Inspector comments: General Comment: #2. Repair flooring at entrance and in common living area. Clean spots on rugs throughout where needed.***Keep all flooring clean. 15A NCAC 18A .1309 (a). #3. Touch-up paint in bathrooms where needed.**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310. #8. Secure towel holder to wall in A-205. Clean vanity in C-219. **Keep all hand washing facilities clean and in good repair. 15A NCAC 18A .1312 (b). Mr. Julius present at time of inspection.
#9 · Toilet rooms free of storage, hand wash signs posted −1
Observed storage in bathroom within common sitting/living rooms. Remove storage from covered tubs, book shelving and books from bathrooms within common sitting/living rooms.
Toilet rooms shall not be used for storage. See rule .1312 (b).
#13 · Lavatory and bathing hot water between 100 and 116 F −2
Observed water temperature throughout in several rooms in C building range from 116F-121F.
Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).
#22 · Solid waste disposed of frequently, no insect breeding or nuisance −1
Observed old television, monitor, tires, mattresses, toilets, etc. accumulating in back corner of property. Remove items from premises!
All solid wastes shall be disposed of with sufficient frequency and in such a manner as to prevent insect breeding or public health nuisances. 15A NCAC 18A .1316 (d).
#28 · Adequate storage, area clean, items properly stored −0.5
Observed bags of storage on the floor throughout in several rooms. Provide plastic bins so residents can store items in and help facilitate cleaning of the floor. CLEAN AND ORGANIZE MS. JOANNE OFFICE! Observed stuff stored throughout on floor in office area.
All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a).
Suitable rooms or spaces shall be provided for the storage of all necessary equipment, furniture, and supplies, and kept clean. 15A NCAC 18A .1318 (a).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
Continue to replace damaged furniture/fixtures throughout facility. Observed laminate loose and missing on clothes cabinet and dresser throughout in several rooms. Reattach shelving in cabinet area in common living room/common sitting room on lower A building. Replace damaged pillow on couch in C building common living room/sitting room. Observed area around common/shared washer machines rusted/ soiled. Clean area around washer machine. Address rust around top and on doors to washer machines. Recommend sanding down rust and repainting with approved appliance paint.
All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Oct 15, 2015 95 / 100 · 3 violations
Inspector comments: Observed single service cups stored inverted on end table in common room. Best practice is to keep single service items in protective sleeve with bottom of cup up to prevent contamination of mouth contact area.Mr. Cecil was present during inspection.
#8 · Facilities conveniently located, clean and in good repair −1
Observed 1 shower curtain in room A-107 stained at bottom side in need of cleaning. All other shower curtains looked clean and in good condition. **Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).
#13 · Lavatory and bathing hot water between 100 and 116 F −2
Repeat Non Compliance: Observed water temps in C building ranging from 120F - 124F. Adjust temperature.**Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2
Repeat Non Compliance: Observed carpet and furniture in common rooms with holes, rips, and or tears present. Keep all furniture clean and in good repair. **All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
May 28, 2015 94.5 / 100 · 4 violations
Inspector comments: #2 Observed carpet fraying in A side common room and in room A121. **15A NCAC 18A .1309#3 Observed ceiling tile chipped in med room A side, hole in ceiling in laundry, and wall paper peeling in A-217 bathroom.**15A NCAC 18A .1310#5 Observed A/C vent collecting dust on bathroom vent in room on B side. **15A NCAC 18A .1311#24 Observed multiple dead insects found lying on their backside in clean linen room B side.**15A NCAC 18A .1317#28 Observed some linen stored on floor in rooms throughout facility. Majority of clean clothes were in bins. Keep personal items off floor.**15A NCAC 18A .1318Mr. Julius was present during inspection.
#8 · Facilities conveniently located, clean and in good repair −1
Repeat Non Compliance: Observed black/pink residue present on shower curtain in rooms A109, C217. Observed calcium build up present in room half way down back hall of B side.**Keep all bathing equipment clean and in good repair. 15A NCAC 18A .1312 (a) and (f).**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b).
#9 · Toilet rooms free of storage, hand wash signs posted −0.5
Repeat Non Compliance: Observed covered tubs with storage on top in restrooms throughout facility. **Toilet rooms shall not be used for storage. See rule .1312 (b).
#13 · Lavatory and bathing hot water between 100 and 116 F −2
Repeat Non Compliance: Observed water temperatures ranging from 75F - 85F in C217, C Common room x2, C110, C11. **Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2
Repeat Non Compliance: Observed furniture in common areas chipping, worn, torn or damaged throughout facility. Furniture included: tables, chairs, cabinets, cushions, and floor rugs. **All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Dec 23, 2014 95 / 100 · 3 violations
Inspector comments: #1 Observed water stained ceiling tile in room A102 and ceiling track missing in B102.**Keep all walls and ceilings clean and in good repair. 15A NCAC 18A .1310.#9 Observed some storage in bathrooms on covered tubs.**Toilet rooms shall not be used for storage. See rule .1312 (b). #8 Observed leak at hand sink in C206, loose toilet seat in med room A122 & B102, black residue on bottom of shower curtain in A117.**Keep all hand washing facilities clean and in good repair. 15A NCAC 18A .1312 (b)**Keep all toilet equipment clean and in good repair. 15A NCAC 18A .1312 (b). **Mr. Julius Sadler was present during inspection
#1 · Floors easy to clean, no obstacles, drains where needed −1
Repeat Non Compliance: Observed personal storage items, luggage on some of the floors of resident rooms of facility. Improvement from previous inspection. Keep items organizing to facilitate easy cleaning.**Floors shall be free of obstacles to cleaning. 15A NCAC 18A .1309 (a).
#13 · Lavatory and bathing hot water between 100 and 116 F −2
Repeat Non Compliance: Observed C building hot water producing temps ranging between 80 - 90F. Circulating pump went down. Maintenance on site and aware. **Maintain the hot water at all resident accessible hand washing sinks and bathing facilities within the temperature range of 100°F to 116°F. 15A NCAC 18A .1312 (e).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −2
Repeat Non Compliance: Observed furniture in common areas damaged or disrepair including: chairs, cushions, soft cloth chairs, floor rugs, front of TV (C206,)and counter tops. **All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, Venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Dec 27, 2013 95 / 100 · 3 violations
Inspector comments: 36. Observed oven drawer handle damaged in C upstairs common area. Observed refrigerator damage don front in A 200 common area. Observed refrigerator rusting around door on unit in D a Common area.All kitchenware and food contact surfaces of equipment, exclusive or cooking surfaces of equipment, used in preparation or serving of food or drink, and all food storage utensils, shall be cleaned after each use. 15A NCAC 18A .1320 (c).Mr. Julius Sadler present during inspection.
#3 · Walls and ceilings cleanable, clean, good repair −2
Repeat non-compliance: Observed baseboard and wall damaged in resident rooms; med rooms; and common rooms and restrooms. Observed holes in ceiling in C114 Common restroom. Improvement from previous inspection.**Keep all walls and ceilings clean and in good repair. See rule .1310.
#21 · Solid waste stored properly, areas clean, facilities for cleaning −2
Observed dumpster lids open. Observed trash on ground around dumpster. Observed dumpster missing drain plug.All solid wastes containing food scraps or other decomposable materials shall, prior to disposal, be kept in leak-proof, non-absorbent containers, which shall be kept covered with tight fitting lids when filled or stored, or not in continual use. 15A NCAC 18A .1316 (a).
#32 · Furniture clean and in good repair. Mattresses clean, dry, odor free −1
Observed damaged cabinets in resident rooms throughout all buildings. All furniture, bed springs, mattresses, sleeping mats, draperies, curtains, shades, venetian blinds, or other furnishings in institutions shall be kept clean and in good repair. 15A NCAC 18A .1319 (a).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “VILLAGES OF HOPE HAVEN, THE” or State ID 2060470008). Inspection type (routine vs. follow-up) is not published in the county's data.