98.5/ 100
FLORENCE CRITTENTON SERVICES
3350 HOLABIRD LN, Charlotte, NC 28208
Orphanage, Children's Home · NC permit/State ID 2060470029
Latest result98.5 / 100
Last inspectedMay 5, 2026
Inspections on record7
On record sinceNov 20, 2020
Score history
Nov 20, 2020Higher is betterMay 5, 2026
Inspections & violations
May 5, 2026 98.5 / 100 · 3 violations
#2 · Walls and ceilings clean, good repair −1
Observed ceiling in the restroom in room 317 peeling. Needs to be touched up.
**.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
#5 · Ventilation equipment clean, good repair −0.5
Observed ventilation in the restroom in room 317 not operating. Maintenance already aware of issue.
**.1311 (b) Ventilation equipment shall be kept clean and in good repair.
#7 · Facilities provided, accessible, clean, good repair
Observed water draining slow in room 305.
**.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair.
Jun 6, 2025 98.5 / 100 · 2 violations
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair −0.5
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed a couple of chairs stained in Sarah house lounge. Needs cleaning. REPEAT.
#38 · Food service equipment and utensils clean, good repair −1
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed cabinetry in Sharas house lounge and 431 lounge in need of cleaning. Observed refrigerator in 431 lounge in need of cleaning. REPEAT.
Jun 10, 2024 96 / 100 · 6 violations
#2 · Walls and ceilings clean, good repair −2
REPEAT
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed water stain on ceiling tiles on maternity’s hall and Legacy Hall.
#7 · Facilities provided, accessible, clean, good repair
.1312 (a) All institutions shall provide toilet, handwashing, and bathing facilities that are available for use by residents and staff. These facilities shall be kept clean and in good repair. Observed stain on shower curtain in 312. Observed shower floor and bench with pink residue in 405. Needs cleaning.
#16 · Hot water between 105°F and 116°F −1.5
.1313 (d) Institutions shall provide water heating facilities. Hot and cold running water under pressure shall be provided to carry out all operations. Hot water shall be provided at temperatures between 105 degrees Fahrenheit and 116 degrees Fahrenheit at handwashing and bathing facilities. Observed hot water in maternity hall between 89-94. Needs to reach between 105-116F.
#32 · Furnishings clean and in good repair; mattresses dry, clean, good repair
.1319 (a) Furnishings in an institution, including furniture, curtains, rugs, and blinds, shall be kept clean and in good repair. Mattresses shall be kept clean, dry, and in good repair. Observed couch in Sarah’s House common area cracked. Needs repair.
#38 · Food service equipment and utensils clean, good repair −0.5
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed fridge in Sarah’s House with shelf fallen and in need of cleaning. Clean and repair. REPEAT.
#45 · Hot and cold holding equipment provided; thermometers provided, accurate
.1323 (b) Hot and cold holding equipment shall be used to maintain the required temperatures for TCS food. Each refrigeration unit shall be provided with an indicating thermometer that is accurate to ±3 degrees Fahrenheit or ±1.5 degrees Celsius. Observed no thermometer in maternity fridge and Sarah’s house fridge. Needs thermometers.
Jun 28, 2023 98 / 100 · 3 violations
Inspector comments: NOTE:
Amanda Lee present during inspection.
#2 · Walls and ceilings clean, good repair −2
REPEAT
.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair. Observed water stain on ceiling tiles on maternity’s hall and Legacy Hall. PIC stated there is no active leaks, it was condensation from HVAC. maintenance is working on repairing it.
#10 · Handwashing facilities properly located and equipped
.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices. Observed dysfunctional soap dispensers in restrooms maternity’s hall, laundry room in legacy hall, no hand soap available in kitchen sera house. PIC is working on getting correct soap product into the dispenser.
#38 · Food service equipment and utensils clean, good repair
.1320 (a) All food service equipment and utensils shall be kept clean and in good repair. Observed rusted microwaves throughout the building, need repair or replace. Keep in good repair.
Dec 13, 2022 98.5 / 100 · 4 violations
#2 · Walls and ceilings clean, good repair −1
Observed water stained ceiling tiles during the inspection. Ceiling tiles should be replaced and ensure that the leak is not ongoing.
**.1310 (a) The interior walls of the institution, including doors, windows and window trim, and ceilings, shall be kept clean and in good repair.
#10 · Handwashing facilities properly located and equipped
Observed paper towels needed at the handwashing sink in the laundry room.
**.1312 (d) Handwashing facilities shall be supplied with soap and disposable towels or hand-drying devices.
#38 · Food service equipment and utensils clean, good repair −0.5
Observed interior of refrigerator in need of cleaning in the resident lounge area. Needs to be cleaned.
**.1320 (a) All food service equipment and utensils shall be kept clean and in good repair.
#45 · Hot and cold holding equipment provided; thermometers provided, accurate
Ensure that thermometers are placed within all refrigerator units.
**.1323 (b) Hot and cold holding equipment shall be used to maintain the required temperatures for TCS food. Each refrigeration unit shall be provided with an indicating thermometer that is accurate to ±3 degrees Fahrenheit or ±1.5 degrees Celsius.
Aug 18, 2021 98.5 / 100 · 2 violations
#28 · Adequate storage, area clean, items properly stored −1
Observed diapers and other items stored on the floor in storage closets during inspection. Ensure that items are kept above the floor. (146, 3S02, 2S03)
**All patient care or consumable items shall be stored at least 8 inches above the floor. 15A NCAC 18A .1318 (a).
#44 · Food stored above floor −0.5
Observed cans of Pedialite stored on the floor in storage closer. Items should be stored on shelving.
**Containers of food shall be stored above the floor, on clean racks, dollies, slatted shelves, or other clean surfaces in such a manner as to be protected from splash or other contamination. 15A NCAC 18A .1323 (c).
Nov 20, 2020 97 / 100 · 3 violations
Inspector comments: NO POINTS
#21-All solid wastes containing food scraps or other decomposable materials shall, prior to disposal, be kept in leak-proof, non-absorbent containers, which shall be kept covered with tight fitting lids when filled or stored, or not in continual use. 15A NCAC 18A .1316 (a). Observed dumpster doors open and some trash on ground. Keep doors closed
#12 · Lavatories have mixing faucet or tempered water, soap hand towel and hand drying device −1.5
Provide liquid soap and disposable towels at all handwashing sinks. 15A NCAC 18A .1312 (d). Observed majority of hand sinks did not have soap or paper towels available
#25 · Approved pesticides properly stored and handled −1
All pesticides shall be handled and stored in a manner that avoids health hazards. See rule .1317 (b). Observed floor cleaner labeled as disinfectant. Labels must be for the proper chemical
#43 · Food storage units with thermometers, maintain temperatures −0.5
All refrigerators shall have a thermometer and situated so that the thermometer can be easily read. 15A NCAC 18A .1323 (b).
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “FLORENCE CRITTENTON SERVICES” or State ID 2060470029). Inspection type (routine vs. follow-up) is not published in the county's data.