6demerits
MAXWELL AT HIGHLAND CREEK, THE
5410 PROSPERITY RIDGE RD, Charlotte, NC 28269
Seasonal Swimming Pool · NC permit/State ID 2060501275
Latest result6 demerits
Last inspectedJun 30, 2026
Inspections on record13
On record sinceApr 15, 2014
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 15, 2014Lower is betterJun 30, 2026
Inspections & violations
Jun 30, 2026 6 demerits · 1 violation
Inspector comments: NOTE:
- New gate installed 2025 with space under fence up to 4”. Ensure the bottom space of the fence stay corrected to 2” or less at anytime.
- Property Manager: Noel Vazquez, CPO: Roberts Ziglar present permit inspection.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
.2539(b) All suction outlets, except vacuum ports, shall be protected by anti-entrapment cover/grates in compliance with APSP-7/APSP-16.
- Observed vacuum line left uncover, the cap put in place at the time of inspection. Ensure to keep the line cover and close when not in use at anytime.
May 29, 2026 18 demerits · 4 violations
Inspector comments: NOTE:
- This pool ID# 501275 permit denied today due to following noted items on the inspection sheet.
- All items shall be repaired/replaced, and ensure it is in good working condition.
- Please Contact the department office at 980-314-1620 to request and pay for the return visit prior to re-inspection. The return visit fee is $100.
- If you have any questions call EHS: 704-617-9777 or email to obtain the operational permit.
- The pool shall remain closed until permit is issued.
- Night Swimming is NOT permitted.
- CPO: Carmelo Diaz and Robert Ziglar present during permit inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity.- Observed expired chemical test kit. Obtain a new and up to date test kit.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.- Observed ring buoy rope length measured at 40ft. Provide required rope length at 45ft.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Maintain 2" or less under fence and/or gate (post-May 2010).- Observed at the bottom space of the fence in some area measured up 5.5”. The bottom space needs to be corrected to be 2” or less.
.2528(a) Pool fence shall be at least 48" in height measured from outside of barrier.- Observed fencing at the front near the gate with foot holes along the edge on the outside measured less than 48”. Fix the foot holes and provide at least 48” in height fencing all around.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4".- Observed an opening between the fence and the building wall leaving space measured about 6”. Issue need to be fixed.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.- Observed deep cracks cement on pool deck around edge of the pool need repair. Keep deck surfaces in good repair.
May 30, 2025 8 demerits · 2 violations
Inspector comments: CPO Carmelo walked with EHS.. Front gate slops which means part of the fence is at 4” and some parts are 2”. Facility added signs to bring the spacing to 2” . Facility will need to fix permanently before next pool season. Also spoke with Jackie Office manager.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed skimmers in need of cleaning.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Maintain 2" or less under fence and/or gate (post-May 2010). Observed fence was around 4”and not 2”..CDI per Hope facility made a temporary fix so pool can open. Gate will need to be fixed permanently before next pool season.
May 10, 2024 10 demerits · 2 violations
Inspector comments: Night swimming not approved.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c)Provide"Childrenshouldnotusetheswimmingpoolwithoutadultsupervision."in1"lettering.-Observedpoolrules sign with lettering of above statement to be less than 1”. CDI- CPO provided correct pool rules sign meeting required measurements.
#22 · Premises: emergency telephone provided −6
.2530(f)Signagewithlegiblelettersprovidingdialinginstructions,addressofpoolandpooltelephonenumbershallbepostedat the emergency phone. - Posted emergency pool phone sign phone number does not ring to phone. CDI- CPO worked with kings III and provided correct number. CPO provided correct number on sign. EHS completed a successful emergency phone test with emergency services.
May 16, 2023 14 demerits · 3 violations
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed buoy rope to be in excess of 45F. CDI - Buoy rope was shortened to be in compliance.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering. Observed no signage with correct wording. CDI - PIC was able to locate sign with correct wording and secured to fencing on pool deck.
.2530(c) Provide "Adults should not swim alone." in 1" lettering. Observed no signage with correct wording. CDI - PIC was able to locate sign with correct wording and secured to fencing on pool deck.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare basket for pump.
Jun 30, 2021 0 demerits · 0 violations
Inspector comments: Pool passed inspection
No violations were recorded for this inspection.
May 13, 2020 8 demerits · 2 violations
Inspector comments: Night swimming not permitted.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed bumpers missing on pool ladders.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope at required length. Observed throw rope at 43 feet. CDI, throw rope adjusted to required length.
May 20, 2019 6 demerits · 2 violations
Inspector comments: night swimming is not allowed.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
observed main drain check illegible on daily log sheet. CDI
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions.
end caps missing on ladders.
May 24, 2018 2 demerits · 1 violation
Inspector comments: PDSC information verified and correct. Facility wants night swimming; night swimming is not permitted until lighting can be assessed.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2626(k) Provide shatterproof mirrors. - Mirrors in the restrooms are not shatterproof.
Mar 27, 2017 10 demerits · 2 violations
Inspector comments: Ensure Main Drains, pH, and Chlorine levels are checked and recorded everyday the pool is open. Total Alkalinity and Cyanuric Acid (if used) levels must be checked and recorded once a week. These tests must be done with the liquid test kits to be valid for inspection.
Observed PDSC form to read that the main drains are Aquastar 12MF101. Due to the riser ring and the shape of the holes around the center piece, it may be a Aquastar P12101. C. Elmore will follow up.
When permit is isssued, post permit up in public view.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 weir missing from skimmer. Weir was replaced. -CDI
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed rope not attached to ring buoy at the time of arrival. Rope was attached and made to be 45ft. long as required for this pool. -CDI
May 10, 2016 6 demerits · 2 violations
Inspector comments: A new PDSC sheet was submitted. The facility had the wrong information for the pump. PDSC awaiting approval.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed one loose ladder. Corrected during inspection.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed a magnet on both gates only 32in from the ground, which can be used as a foothold. Corrected during inspection to 45in.
Apr 7, 2015 10 demerits · 3 violations
Inspector comments: Mr. Steve Simmons was present during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed records not retained. Corrected during inspection - sheets available. Keep past 6 inspection reports (months).
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed baskets collecting debris. Corrected during inspection - baskets were emptied of heavy debris.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water flux. in men's and women's restrooms ranging from 119 - 123F. Water at hand wash sinks shall remain under 110F.
Apr 15, 2014 4 demerits · 1 violation
#20 · Premises: caution signs posted at hot water spas −4
Provide a "Shower Before Entering" sign that is visible upon entry. A sign was provided.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “MAXWELL AT HIGHLAND CREEK, THE” or State ID 2060501275). Inspection type (routine vs. follow-up) is not published in the county's data.