4demerits
BANKS AT RIVERGATE
12620 TOSCANA WAY, Charlotte, NC 28273
Seasonal Swimming Pool · NC permit/State ID 2060501462
Latest result4 demerits
Last inspectedJun 9, 2026
Inspections on record10
On record sinceMay 1, 2020
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 1, 2020Lower is betterJun 9, 2026
Inspections & violations
Jun 9, 2026 4 demerits · 1 violation
Inspector comments: PERMIT RESTRICTIONS:
Flow meter must remain operable. Flow shall not exceed 139 GPM due to drain cover flow restriction.
Night swimming is not permitted.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter was not operating properly at time of inspection. Corrected and operable prior to completing inspection.
Jul 2, 2025 10 demerits · 2 violations
Inspector comments: **ENSURE ANTENNAE IS PROPERLY PLACED AT ALL TIMES TO ELIMINATE STATIC ON EMERGENCY PHONE**
**PERMIT RESTRICTIONS: FLOW METER MUST REMAIN OPERABLE. FLOW SHALL NOT EXCEED 119 GPM DUE TO DRAIN COVER FLOW RESTRICTION.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed less than 6ft clearance around the pool. -CDI- CPO relocated items.
.2537(2) Decks shall be kept in good repair. Observed 1 cracked depth marker. Repair.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed 911 operator not able to hear EHS due to hear EHS due to heavy static. -CDI- CPO relocated antennae and static cleared up.
**ENSURE ANTENNAE IS PROPERLY PLACED AT ALL TIMES TO ELIMINATE STATIC ON EMERGENCY PHONE**
Jun 30, 2025 0 demerits · 0 violations
Inspector comments: EHS conducted OSV to complete pool inspection. Pool failed inspection. EHS not able to change pool from C status to Q status. Visit sheet being uploaded to change pool to A status and then inspection sheet with Q status will be uploaded after.
No violations were recorded for this inspection.
Jun 30, 2025 32 demerits · 8 violations
Inspector comments: EHS observed broken liquid chlorinator. CPO stated that he added chlorine to pool this morning but chlorinator was broken as of prior day. Per G.S. 130A-2(3) Chlorine is not to be added directly to swimming pool. Chlorination must occur through chlorinator.
EHS observed a lot of static at emergency phone making it difficult to hear and speak with operator. Repair.
Call EH front desk at 980-314-1620 to pay $100 re-inspection fee.
Once fee has been paid, contact EHS @ 704-301-4200 to reschedule inspection.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.4.
**PERMIT DENIAL**
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 missing weirs.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed 1 gate not self-closing/self-latching. -CDI- CPO repaired.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed less than 6ft clearance around pool. -CDI- CPO relocated items.
.2537(2) Decks shall be kept in good repair. Observed 1 cracked depth marker. Repair.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering. Observed signage that read “Children should not use the pool without resident adult supervision” in less than 1” lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering. Observed no “Adults should not swim alone” signage.
**PERMIT DENIAL**
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. Observed broken chlorinator with water spewing everywhere. **PERMIT DENIAL**
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed broken spare pump basket. Replace.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed standing water in pump room due to broken chemical feeder.
May 13, 2024 0 demerits · 0 violations
Inspector comments: 90 GPM
No night swimming permitted
Pool will be open from Dawn til dusk.
No violations were recorded for this inspection.
May 9, 2024 6 demerits · 1 violation
Inspector comments: Permit denied at this time. Look to be resolved with it one week.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone. Kings III had a cell phone number that was not provided one signage at pool. When connecting to 911, they did not have the address and phone number of facility listed. PIC has contacted kings III about the issue. They said they will have it fixed in 72 hours. I will return at that time.
May 24, 2023 10 demerits · 2 violations
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gates observed not self closing, repaired during inspection.
#22 · Premises: emergency telephone provided −6
Kings 3 box was non-functional during inspection, facility provided a temporary, hardlined landline phone for use with dialing instructions, address and callback number listed, CMPD confirmed address and phone number.
Jun 8, 2022 12 demerits · 2 violations
Inspector comments: Pool inspection conducted with Stan and Allen.
- Apartment complex is under new management: Avenue 5
- Pool is now called Banks at Rivergate
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 7.9. CDI: pH corrected to 7.7
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed no signage for address of pool and pool phone. CDI: CPO was able to provide during inspection.
May 21, 2021 2 demerits · 1 violation
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(k) Provide shatterproof mirrors. Observed mirrors in restrooms not shatterproof.
May 1, 2020 2 demerits · 1 violation
Inspector comments: Posted seasonal permit sticker for 2021
No Night Swimming.
Changed to "A" Open for Business, valid permit, with condition of staying closed to public by Executive Order-120, or other Orders,
outlined in permit.
Operator unable to sign due to COVID-19 protocol and safety precautions to not share equipment.
Inspection with: Lance Wolfe
Report to: lwolfe@bellpartnersinc.com
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals in-use in pump room within 3' of piping/pump equipment.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “BANKS AT RIVERGATE” or State ID 2060501462). Inspection type (routine vs. follow-up) is not published in the county's data.