2demerits
CIELO APARTMENTS
4943 PARK RD, Charlotte, NC 28209
Seasonal Swimming Pool · NC permit/State ID 2060501511
Latest result2 demerits
Last inspectedMay 18, 2026
Inspections on record7
On record sinceMay 13, 2021
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 13, 2021Lower is betterMay 18, 2026
Inspections & violations
May 18, 2026 2 demerits · 1 violation
Inspector comments: PDSC forms verified during inspection with CPO Tommy Anderson.
Permit issued. Not permitted for night swimming.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Observed loose ladder located at 5ft depth and same ladder missing a rubber end cap.
Apr 23, 2026 34 demerits · 8 violations
Inspector comments: PDSC forms verified during today’s inspection. Permit denied. Items denoted holding up permit issuance:
- G.S. 130A-2(3) Chlorine added directly to swimming pool. Chlorination must occur through chlorinator. Eliminate direct hazard to public. Observed chlorine tablets inside 2 of 2 skimmers. Discontinue this practice.
- .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. repair. Observed inlet near steps into pool missing its wall fitting. Provide.
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present. Observed both double doors leading from activity room not swinging closed and unable to latch. Repair doors so they are able to self-close and self-latch.
***Once violation is corrected, return visit fee may be paid by calling Environmental Health Department at 980-314-1620
#2 · Water quality: disinfectant residual provided by −6
G.S. 130A-2(3) Chlorine added directly to swimming pool. Chlorination must occur through chlorinator. Eliminate direct hazard to public. Observed chlorine tablets inside 2 of 2 skimmers.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. CDI - CPO increased pH to 7.2.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Observed loose ladder located at 5ft depth and same ladder missing a rubber end cap. Observed loose hand rail at steps leading into pool.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. repair. Observed inlet near steps into pool missing its wall fitting. Provide.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Throw rope length measured less than 39 ft. CDI - Rope length was adjusted to required length.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present. Observed both double doors leading from activity room not swinging closed and unable to latch. Repair doors so they are able to self-close and self-latch.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed sunken coping below 4ft depth marker on deck. CDI - CPO repaired area.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed some standing water on the floor in the pump room.
Jun 12, 2025 22 demerits · 5 violations
Inspector comments: Ensure to check pool chemicals daily and drain covers daily and TA and CA on a weekly basis.
This pool closes at dusk.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. CDI reached to 7.2 pH
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times. Observed chairs that were creating a 4.5ft clearance.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone. Observed Kings III phone unable to dispatch to 911. CDI manager reached out to Kings III and was able to be dispatched to 911
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed different phone numbers Kings III unit. CDI updated laminated signage provided and posted.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. observed no spare pump basket
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(j) Provide soap and soap dispenser, no glass, at each sink. Observed no soap available in the men’s restroom.
.2526(m) Keep restrooms and fixtures clean and in good repair. Observed men and women’s bathroom in need of cleaning.
Jul 11, 2024 20 demerits · 4 violations
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.9 CDI- Corrected to 7.8.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present. Observed door leading from activity room would not swing closed and latched. CDI - Door was fixed to self-close, self-latch.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed chairs and tables within 5ft of the pool. CDI - Chairs and tables were moved.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed sign with pool phone number was incorrect. CDI - Correct pool phone number was posted.
Apr 17, 2023 12 demerits · 2 violations
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine reading 0.4 ppm. CDI, corrected on site to 2.5 ppm
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone number and address verified with 911 but phone number did not audibly ring back to the emergency phone and did not answer when dialed. CDI, operative contacted service provider and corrected to allow phone to ring back during inspection.
Sep 8, 2022 8 demerits · 2 violations
Inspector comments: Permit restriction. Properly operating flow meter installed must have a rate of 60 to 98gpm
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at .5 corrected to 1.0
.2535(4) Maintain chlorine at least 1.0 ppm.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Mens bathroom floor dirty
May 13, 2021 14 demerits · 3 violations
Inspector comments: Inspection completed with Carl Williams present. No signature due to COVID-19.
Observed emergency phone with no audible ring back. The phone is otherwise fully functional with correct information posted. Correct to provide audible ring back within 30 days.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 of 2 weirs missing. CDI- replaced.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed rope at 45 feet. CDI- Cut to 39 feet.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket. CDI- provided.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CIELO APARTMENTS” or State ID 2060501511). Inspection type (routine vs. follow-up) is not published in the county's data.