22demerits
SONESTA HOTELS INTERNATIONAL
5700 WESTPARK DR, Charlotte, NC 28217
Year-Round Swimming Pool · NC permit/State ID 2060530021
Latest result22 demerits
Last inspectedAug 11, 2026
Inspections on record23
On record sinceOct 22, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Oct 22, 2013Lower is betterAug 11, 2026
Inspections & violations
Aug 11, 2026 22 demerits · 5 violations
Inspector comments: Conducted inspection with CPO. Pool remains in good standing and on A status.
Pool has heater but heater not turned on at time of inspection.
Outdoor: 95gpm
Indoor: 75gpm
Note: Some static in outdoor emergency pool phone. Monitor and repair if worsens
NOTE: Inspection of both indoor and outdoor sides needed for permit issuance. Permit Restrictions: 1) Indoor Pool: Flow meter must remain operable. Flow shall be required at 63 gpm to 98 gpm to meet turnover and flow restriction of the filter. Flow greater than 119 gpm is suction hazard due to drain cover flow. 2) Outdoor Pool: Flow meter must remain operable. Flow shall be required at 94 gpm to 98 gpm to meet turnover and flow restriction of the filter. Flow greater than 119 gpm is suction hazard due to drain cover flow.
Const. Date: 9/8/1983 Rope Length: 36' Night Swim?: No
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Inside ring buoy rope too short due to knots. Operator untangled and returned to approved length. No permit action.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times.
Planter within 5 feet of indoor pool area. EHS Devon moved. No permit action.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
.2537(9) Underwater light niches shall be maintained or covered so not to present a hazard.
Underwater light of indoor pool coming out of wall, exposing the niche. Operator pushed light back into the wall. No permit action.
Outdoor pool signs read “Pool is open from 7am to 10pm”. Verbiage must be changed to “Pool is open from dawn to dusk” due to no night swimming approval. Operator updated signage. No permit action.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
Outdoor emergency phone callback number signage incorrect. Operator corrected with correct number and replaced sign.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals in pump room. No 3’ clearance around equipment. Pool built 1983.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Apr 21, 2026 60 demerits · 15 violations
Inspector comments: “W” status.
30 Day Intent to Suspend issued for permit items items include record keeping, skimmer baskets, signage for outdoor section of pool, lighting fixture, spare pump basket, ladder not secured into deck at indoor pool, decking for outdoor pool with no offsets greater than half inch and in good repair, chlorinator operating correctly, gates and doors self-closing, self-latching
Note: Some static in outdoor emergency pool phone. Monitor and repair if worsens
Flows verified for pumps.
Call Marie Daley at 704-507-6806 when in compliance to lift ITS
#3 · Water quality: pool water pH −6
PH 8.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
*Immediate suspension item. Operator corrected to 7.8
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not kept prior week of inspection. Missing main drain checks and weekly tests.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*Permit item
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Debris on pool floor covering main drain at time of inspection.
.2537(14) Keep pool surface and pool floor free of debris. Operator cleaned and corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmer baskets at time of inspection.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
*Permit item
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder coming out of decking at entry to indoor pool.
.2521 Install ladders per manufacturer instructions.
*severity warrants permit action
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Buoy blocked by furniture at indoor section of pool.
.2530(a) Lifesaving equipment should be conveniently located. Keep accessible. Operator moved furniture and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back gate magna latch broken, not latching. Door from exercise room that leads to door onto pool deck (which does not latch or alarm) not latching or alarmed.
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
*permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Decking dividers coming out at outdoor pool section, some holes from tarp removed and cracked decking greater than 1/2”.
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.
.2537(2) Decks shall be kept in good repair.
*Permit item
Some furniture and planters within 5’ of indoor pool area.
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times. Staff moved and corrected.
#18 · Premises: lifeguards present or warning signs posted −4
Outdoor pool signage not meeting wording and lettering requirement.
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed.
*permit item
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Lighting coming out of wall in indoor section of pool, posing hazard. .2524(c) Lighting fixtures shall not present a hazard to the public.
*permit item
#22 · Premises: emergency telephone provided −6
Signage at indoor emergency phone missing callback number and address. Outdoor phone signage missing dialing instructions.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Operator added signage and corrected.
When calling back from outdoor calls line to front desk rings until dropping call, multiple times. Staff stated front desk was busy. If emergency phone does not directly dial back to same line call was made from, must be monitored and able to locate emergency call in case of emergency. .2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone. Educated front desk staff and verified call is showing location. Educated staff on answering phones after emergency call is noted and corrected through education.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Chlorinator with alarm, not operating correctly. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions.
*permit item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Unable to locate spare pump basket at time of inspection.
.2518(e) Provide a spare basket for pump.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals in pump room. No 3’ clearance around equipment. Pool built 1983.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One of 2 soaps out in restrooms.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Jul 2, 2025 12 demerits · 3 violations
Inspector comments: Conducted inspection with CPO Antonio Miller. All items noted on previous inspection corrected. Pool permit issued. Pool put on A status and able to open.
Verified SVRS testing logged for June and July. Continue logging monthly.
Ensure daily drain checks, chlorine, and pH records are kept. Weekly CYA and TA records are kept. And monthly SVRS testing records are kept.
Verified flow meters.
Outdoor pool pump flow meter observed at 60gpm. Must be between 94gpm and 98gpm. Operator backwashed and flow remained steady at 95gpm. Corrected.
Indoor pool flow meter 80gpm
Single drain on outside part and single drain on inside part. The remaining drain covers are hydrostats.
Rope length: 36’
Pool built: 09/08/1983
No night swimming
Note: Katie R verified in field review items. See last inspection for details.
Note: Emergency phone rings to front desk. Operator present at all times.
Note: Left side door to pool deck at retaining wall must remain permanently disabled or self-close, self-latch.
Permit Restrictions: 1) Outdoor pool inspection required for permit issuance. 2) Indoor Pool: Flow meter must remain operable. Flow shall be required at 63 gpm to 98 gpm to meet turnover and flow restriction of the filter. Flow greater than 119 gpm is suction hazard due to drain cover flow.
3) Outdoor Pool: Flow meter must remain operable. Flow shall be required at 94 gpm to 98 gpm to meet turnover and flow restriction of the filter. Flow greater than 119 gpm is suction hazard due to drain cover flow.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Ring buoy rope too long. CPO corrected to 36’. No permit action.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Back gate at the end of path between bushes not self closing self latching. Operator corrected. No permit action.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water.
Pump room floor wet from earlier leak that has been repaired.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Chemicals stored in pump room. Pool built pre 2004. No action.
Sep 11, 2023 12 demerits · 3 violations
Inspector comments: Inspection conducted with operator Mike. 30 day intent to suspend the permit issued due to gates not self-closing and self latching. If corrected, call Hope McIntosh at 980-229-7549 or a return visit will be conducted at 30 days.
Note: all 12 main drain Waterway covers expire 1/1/2024. Replace the covers and submit PDSC for for approval prior to avoid permit action.
Note: Plaster surfacing in bottom of pool deteriorating. Re-surfacing of pool may be required if deterioration continues.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Ladder on outdoor pool area loose. Hand rail on outdoor pool area loose.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Rope on indoor ring buoy greater than 36’. Operator corrected to 36’ during inspeciton.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Gate locked and unable to locate key - unable to test. Another gate same area hanging on concrete not self closing/latching each time. Gate on third entry way same area not latching upon closure. *permit items
Feb 27, 2023 20 demerits · 5 violations
Inspector comments: Inspection conducted with Ray Hargis and Bob Ellis. Intent to suspend issued due to removal of flow meter and emergency phone. Once flow meter has been re-installed according to manufacturers instructions and emergency phone call back numbers have been verified and posted, call Hope McIntosh at 980-229-7549. If no return visit requested, EHS will return at 30 days.
Night swimming only permitted in indoor portion of pool. Once outdoor pool areas are opened for season, those areas must close at dusk or request night swimming approval.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed throw rope on one of the two ring buoys at 33 feet instead of required 36ft. CDI - ring buoy removed as only one is required.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed two emergency phones - one at indoor area and one in outdoor area. Outdoor pool has no legible phone number posted for return calls. Indoor pool has number posted that rings to general hotel menu. Both lines connect to 911 directly and dispatch able to verify physical location, however, call back number provided by Charlotte 911 does not match posted phone line numbers. Hotel desk associate verified that when 911 line is activated they are notified by a line in the back room, but was unable to provide information on the number associated with that line.
30 day intent to suspend the permit issued. Emergency phone lines must be able to directly dial 911, transmit accurate information to dispatch, receive call back on the pool deck or to 24 hour staffed desk through designated emergency line and not through hotel general menu. Accurate information must be posted at both phones.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Install flow meter on return line per manufacturer instructions. Flow meter removed from indoor pool pipework.
Replace flow meter according to manufacturers guidelines.
Intent to suspend item.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2526(h) Shower(s) shall be provided. Observed no showers available at pool area. Have been removed.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(i) Water in restrooms shall not exceed 110 F. Water at fixtures in mens restroom above 139f.
Sep 28, 2022 4 demerits · 1 violation
Inspector comments: Repair leak prior to permit issue 2023
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed leak in pump room.
Keep piping in good repair.
Mar 21, 2022 2 demerits · 1 violation
Inspector comments: Observed emergency phone going to menu upon callback.
Phone must do either
1 directly ring back to phone
2 call front desk without going through a menu
Facility has 30 days to complete or pool will be closed.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water over 110F.
.2526(i) Water in restrooms shall not exceed 110 F.
Nov 29, 2021 14 demerits · 4 violations
Inspector comments: Issued Intent to suspend for #5 (daily written records). Please call James Bjorneboe at 704-507-6820 once records are located.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no daily written records at time of inspection. Operator had records from 2020 and 2019 on site. Ensure daily records are kept on site and accessible for water quality.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed throw rope at inside section of pool at 32 feet. Throw rope must be 36 feet. Replaced with 35 foot rope onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor from leaking pipe. Repair leak.
.2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in mens room at 130 degrees. Hot water in restrooms should not exceed 110 degrees.
.2526(i) Water in restrooms shall not exceed 110 F.
Feb 9, 2021 18 demerits · 4 violations
Inspector comments: Emergency phone doesnotaudibly ring back. It does, however,ring back to the front desk which is staffed 24/7.
#2 · Water quality: disinfectant residual provided by −6
Observed Chlorine at 0.5 ppm. Chlorine must be at 1.0 ppm. Adjusted to 1.0 onsite.
.2535(4) Maintain chlorine at least 1.0 ppm.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed minor debris in skimmers. Keep skimmers free of debris.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed 1of 2 ring buoy ropes tangled. Only one ring buoy is required for indoor section of pool. Advised to remove. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in restrooms at 140 Degrees. Hot water should not exceed 110 degrees F in restroom.
.2526(i) Water in restrooms shall not exceed 110 F.
Oct 7, 2020 8 demerits · 2 violations
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed throw rope extremely tangled. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak. Observed bags of chemicals being stored on pump room floor. Store bags up off of floor.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up.
Jan 28, 2020 14 demerits · 4 violations
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed table within 5 feet of pools edge. Maintain 5 feet of deck clearance at all points on inside section of pool. Corrected onsite.
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times.
#22 · Premises: emergency telephone provided −6
Phone number at outside emergency phone not visible due to fading. Corrected onsite.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed bags of chemical in cehmical storage room being stored on the floor. Store chemicals off of the floor.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water at 140 degrees in mens locker room. Hot water should not exceed 110 degrees in restrooms.
.2526(i) Water in restrooms shall not exceed 110 F.
Jul 11, 2019 24 demerits · 6 violations
Inspector comments: ITS for doors self-closing, self-latching, weirs, flow meter, CA check and small pump leak.
Outdoor pool is opened. A visit will have to be made for 'Night Swimming' (before dawn or after dusk) to ensure lighting is
sufficient to illuminate entrances, deck, safety features, entrances, drains, etc. Pool is not permitted for "Night Swimming".
Contact Marie Daley at 704-507-6806 for visit to confirm lighting.
Board at front noted pool hours until 10 p.m. Informd operator pool is NOT approved for Night Swimming.
#1 · Water quality: water clear enough to clearly see bottom of pool and pool drain −6
Debris covering one main drain cover. .2535(2) Main drains must be clearly visible from the pool deck. Operator cleared main drain to be visible. Corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly cyanuric acid. Outdoor pool section operating at time of inspection. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*ITS item weekly checks on return visit.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Pool missing weirs at time of inspection. .2518(k) Replace missing weirs.
*30 Day Intent to Suspend item
Debris in skimmer basket on outside pool. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail into outdooor pool loose at time of inspection. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door onto pool deck not self-closing, self-latching at time of inspection.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
*30 Day Intent to Suspend (ITS) item. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
Some parts of fencing with tree branches creating horizontals less than 45". Pool built 1983. .2528(b) Horizontals shall not be located less than 45" in height.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter for outdoor pool not operating. .2518(g) Keep flow meter operational.
Leak at valve in pump room for indoor pool connection. .2518(h) Provide approved pump in good repair.
*30 Day ITS item.
Feb 12, 2019 8 demerits · 2 violations
Inspector comments: 25. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Observed clutter inside of chemical storage room.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Observed main drain column missing from daily checklist. PIC will add column to checklist.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching.
Observed main entrance door not self-latching. *Intent To Suspend Issued*
Oct 16, 2018 30 demerits · 7 violations
Inspector comments: ITS for records, flow meter, outdoor signage and spare pump basket.
When outdoor pool is opened a visit will have to be made for 'Night Swimming' (before dawn or after dusk) to ensure lighting is sufficient to illuminate entrances, deck, safety features, drains, etc. Pool is not permitted for "Night Swimming".
Contact Marie Daley at 704-507-6806 when opening outdoor pool section for visit to confirm lighting.
**Note: Did not verify drain covers/pool floor/inlets/features in outdoor pool because covered at time of inspection. Operator stated no changes have been made.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Records missing Total Alkalinity during outdoor pool being opened. Ensure TA and CA are recorded weekly.
*30 Day ITS item. Will verify records on return visit.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Buoy rope tangled. Keep emergency equipment accessible. Operator untangled. Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. White gate outside not self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Door in fitness area to hallway and into fitness room which leads into pool area does not self-close, self-latch or have audible alarm.
Operator corrected to self-close, self-latch.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
Signage on window of outdoor pool not in compliance with exact wording and lettering height.
**30 Day Intent to Suspend (ITS) item. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
#22 · Premises: emergency telephone provided −6
.2530(a) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Emergency phone signage missing telephone number. Operator added. Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational.
.2518(e) Provide a spare basket for pump.
**30 Day Intent to Suspend (ITS) item. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Provide soap in men's restroom.
Feb 1, 2018 34 demerits · 8 violations
Inspector comments: ITS for 17 (trip hazards greater than 1/2" offset from holes for ladders), 16 door in fitness area self-close, self-latch or audible alarm and 54" latch height on outside gate at back left side), 21 (pool light).
When outdoor pool is opened a visit will have to be made for 'Night Swimming' (before dawn or after dusk) to ensure lighting is sufficient to illuminate deck, safety features, drains, etc. Contact Marie Daley at 704-507-6806 when opening outdoor pool section for visit to confirm lighting.
Did not verify drain covers in outdoor pool because covered at time of inspection. Operator stated no changes have been made.
22) Emergency phone for inside was replaced with outdoor pool phone (currently covered and closed). Will ensure outdoor pool phone is replaced and operating at return visit.
Outdoor "Pool Closed" sign posted during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily records missing pool maintenance activity. Record activities pertaining to pool maintenance. All other records correct.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy and body hook not accessible due to plants in front of them. Ensure emergency equipment is easily accessible. Operator moved plants. Corrected.
Inside pool ring buoy beckett is detatched. Outdoor pool not in use and covered. Ensure life saving equipment is in good repair. Moved outside buoy to inside pool area. Will verify outdoor buoy is replaced at return visit for ITS items.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Door in fitness area to hallway and into fitness room which leads into pool area does not self-close, self-latch or have audible alarm. Doors must self-close, self-latch or have audible alarm.
Latch height 53" at back left gate at time of inspection. Gaps under fencing greater than 4" outside. Maintain at least 54" latch height and no more than 2" to 4" gap heaight from ground to bottom of fence.
****30 Day Intent to Suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Chairs and plants within 5' of pool. Maintain 5' deck Clearance. Operator moved. Corrected. (Outdoor pool 6' clearance).
Trip hazards greater than 1/2" offset from holes for ladders outside. Cover holes to eliminate trip hazard.
**30 Day Intent to Suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Light fixture in pool by outdoor divider not working at time of inspection. Ensure adequate lighting is provided and working properly.
**30 Day Intent to Suspend item.
#22 · Premises: emergency telephone provided −6
Indoor emergency phone not dialing correctly (1 dial button stuck) at time of inspection. Ensure emergency phone works. Operator replaced and corrected. (See note under general comment, outdoor pool pone was used, need to replace outdoor phone).
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Ensure flow meter is working properly.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water over 110 degrees F in restroom. Maintain hot water at 110 degrees F and below.
Mirror cracked in women's restroom. Keep in good repair and shatterproof glass.
Oct 24, 2017 28 demerits · 8 violations
Inspector comments: 22) Emergency phone operator stated it was hard to hear. Mutiple attempts to dial out, buttons stuck. Operator adjusted wall jack and corrected by pushing buttons harder, but reccomended changing phones.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some leaves debris and hair on pool bottom, covering drain. Keep clean and clearly visible. Operator cleaned. Corrected during inspection (CDI).
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets with leaves and frogs. Keep clean. Operator cleaned. CDI.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail into outside pool and ladder into outside pool loose. Keep tightened and in good repair.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy rope outside 39' . Keep 36'. Opertor cut to correct length. CDI.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Doors to outside pool do not self-latch or lock. Doors must self-latch or be alarmed.
Gate outside not self-latching. Gate must self-close, self-latch.
**30 Day Intent to Suspend issued for this item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Keep in good repair and working properly.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals moved to outside room. Keep forced ventialtion or cross ventilation.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Cracked miiror in womens restroom. Keep shatterproof glass in pool area.
Hot water 150 degrees F in restroom. Maintain hot water at 110 degrees F and below.
Jun 28, 2017 24 demerits · 6 violations
Inspector comments: 6. Equalizer covers for outside pool not approved, submit revised form by Monday 7/3/17
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Keep baskets free of debris
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Tighten ladders & handrails
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Rope not attached to ring buoy, wrong length-corrected during inspection
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Replace pool lights (3)
#22 · Premises: emergency telephone provided −6
Corrected dialing instructions during inspection
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Replace broken mirror, mirrors should be shatterproof
Jun 30, 2016 8 demerits · 3 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets need cleaned.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Small leak at pump.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail is very loose.
Dec 2, 2015 16 demerits · 5 violations
Inspector comments: Mirror cracked in women's locker room, renovations planned. If mirror is replaced make sure mirror is shatterproof.Intent to suspend issued.8)9)
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer basket lid broken. Provide new skimmer basket lid. - Intent to suspend item.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
One depth marker on wall missing. Provide depth markers at least every 25 feet. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Two of the underwater lights not working. Provide underwater lighting when pool is open.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak in pump room. Fix leak.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water > 110F. Maintain at 110F or less.
Mar 3, 2015 20 demerits · 5 violations
Inspector comments: 5) missing recent temperatures. Check and record daily.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Equalizer line plugged. Equalizer shall have approved and functioning equalizer line cover. Provide updated PDSC sheet to our department.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
One gate not self-latching. Corrected
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Throw rope < 36ft. Corrected to 36 ft.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Repair or replace.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrroom > 110F. Maintain at 110F or less.
Dec 1, 2014 34 demerits · 10 violations
Inspector comments: 22 - General Comment: No designated line for pool phone. Provide designated line. Currently rings switchboard. Given 30 days.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing from 11/23. Maintain daily.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Etching on pool wall/floor. Keep in good repair.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
4 1/2 ft and 5 ft wall depth markers with black residue. Keep clearly visible.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladders 8" from pool wall. Maintain 3" to 6".
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Doors on to outdoor deck not self-latching. Gates on outside fence not self-closing, self-latching. Repair all doors and gates to self-close, self-latch. Intent to Suspend issued.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Potted plants <5 ft to pool edge. Maintain 5 ft clearance. Some damaged coping. Repair.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Two pool lights not operable. Repair.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meters not operable. Repair.
Multi-port with small leak. Repair.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Pipes not identified. Label piping.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Restrooms closed to p ublic due to renovations. Keep operable.
Mar 31, 2014 14 demerits · 4 violations
Inspector comments: #29 One lavatory in each restroom (men's & women's) inoperable. **replace batteries, repair if necessary.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed scum on pool wall tiles. **clean.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed large potted plants (2) approximately 2' - 3' from pool edge. **Maintain 5" of clear walking space.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed 2 leaks in pool circulation lines near filters (water caught by buckets). **repair.
Observed that flow meters are stuck. **repair/replace.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Observed that pipes on circulation system are not identified. **label.
Oct 22, 2013 20 demerits · 6 violations
Inspector comments: #15 3rd ring buoy present has ~30' rope, rope in pieces tied together in 2 places. 3rd ring buoy not required & removed while on-site.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed loose ladder & handrail outside. **secure.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed planters ~2' - 4' from pool edge. **maintain 5' of clearing walking distance/ space.
#22 · Premises: emergency telephone provided −6
Phone number not posted at both emergency phones. **corrected while on-site.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
One flow meter stuck. **correct.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Pipes on circulation system not identified. **label.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water @ 1 lavatory in men's restroom 119F. **maximum 110F allowed @ lavatories (& showers). One lavatory in women's restroom inoperable. **resolve.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SONESTA HOTELS INTERNATIONAL” or State ID 2060530021). Inspection type (routine vs. follow-up) is not published in the county's data.