12demerits
BALLANTYNE HOTEL AND LODGE, THE POOL INDOOR
10000 BALLANTYNE COMMONS PKY, Charlotte, NC 28277
Year-Round Swimming Pool · NC permit/State ID 2060530146
Latest result12 demerits
Last inspectedMar 25, 2026
Inspections on record26
On record sinceOct 14, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Oct 14, 2013Lower is betterMar 25, 2026
Inspections & violations
Mar 25, 2026 12 demerits · 4 violations
Inspector comments: Inspection with Joe Diesare.
Pool pumps may be changed for variable speed. An in-field plan review application is required for approval for pump changes. Electrical permits must also be pulled.
Motor has been removed from lion fountain pump.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked alkalinity, recorded value. Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmer weirs upside down. .2518 Repair weirs to meet NSF approval/manufacturer instructions. Operator turned around, installed correctly and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet around equipment. Ensure no leaks in pump room and dry floor.
Bags of dry items on floor in chemical storage.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 110 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Nov 13, 2025 6 demerits · 2 violations
Inspector comments: Inspection led by EHS Niejel under supervision of EHS Devon with CPO Mahdi. Intent to suspend issued for lack of TA records. Item must be corrected within 30 days or permit may be suspended.
DOCUMENTATION OF IMPELLER PROVIDED BY J. SELLITTI - SEE FILE - 1.5 HP PUMP WITH 2 HP MOTOR - PUMP IS CHII-NI[1]1.5FNOTE: LIONS PUMP PULLS THROUGH SAME SET OF MAIN DRAINS.
Const. Date: 8/7/2001
Rope Length: 32'
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Weekly total alkalinity missing or infrequent since July. Total alkalinity must be recorded weekly. Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet around equipment. Ensure no leaks in pump room.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Mar 31, 2025 14 demerits · 3 violations
Inspector comments: Note: Electric has been pulled/turned off from the Lions head pump in pump room.
Inspection with Kevin Noble and Rodney Anderson
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Extra buoy on deck, rope too short.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Operator removed from deck and corrected. Other buoy on deck in compliance, 32’.
#22 · Premises: emergency telephone provided −6
Could not hear on receiving end of emergency phone at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator took phone off hook, adjusted and corrected. Still heavy static in line. Advised replacing for clarity in call in case of emergency.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 122 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Nov 26, 2024 30 demerits · 9 violations
Inspector comments: 16 - Tables located on outside of pool fence that provide foothold. Move tables to eliminate footholds to get over barrier.
Note: Feed for treated water is tied into line before the heater. Recommend moving the water line to after the heater so not to put highly chlorinated water through the heater.
Intent to Suspend issued for .2524 - repair light for night swimming approval.
#3 · Water quality: pool water pH −6
Pool pH at 6.9. Corrected to 7.2 during the inspection. Maintain at 7.2 to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmer weirs upside down. Repair weirs to meet NSF approval.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
One step handrail loose, closest to double door entry to pool. Tighten step handrail.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
One of two pool lights burnt out. Pool is approved for night swimming. Replace light. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Small leak at chlorinator flow meter. Repair leak.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not installed per mfg. instructions. No permit restriction on the pump. If replaced, ensure installed per mfg. instructions. Small leak at filter lid. Repair leak.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet due to leak at filter and at chlorinator flow meter. Keep pump room floor dry.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Labeling starting to wear off on piping. Clearly identify all pipe with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Both soap dispensers in women's restroom not operable. No soap coming out when activated. Toilet seat in women's restroom loose. Provide soap in restrooms and keep fixtures in good repair.
Apr 3, 2024 6 demerits · 1 violation
Inspector comments: Inspection conducted with Brian Vinger. All items in compliance by end of inspection.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Ring buoy rope tied off not usable. Operator untangled and found rope to be 31’4’. Operator replaced rope with required 32’ rope.
Nov 21, 2023 6 demerits · 1 violation
Inspector comments: Suggest shower required sign on inside of fitness room doors.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Tested at 6.0. CDI PIC took corrective action taken and pH raised to 7.2
Mar 28, 2023 10 demerits · 3 violations
Inspector comments: 30 Day Intent to Suspend (ITS) issued for deck offsets greater than 1/2” by skimmer. Contact Marie Daley at 704-506-6806 when in compliance to lift ITS.
“W” ITS status.
Impeller has been verified. Lion fountains pull through same main drains, and must remain off/inoperable.
Main drains expire May 2024 submit updated PDSC form for approval prior to expiration to avoid permit action.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked alkalinity, recorded value. Corrected.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Deck by skimmer basket has offset greater than 1/2”. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.
*Permit item. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in women’s restroom at one dispenser.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Nov 14, 2022 6 demerits · 2 violations
Inspector comments: Intent to suspend (ITS) issued for pool deck chipping.
Contact Marie Daley at 704-507-6806 when in corrected to lift ITS
Inspection with Mahdi El Hafidi
“W” status
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Deck chipping by skimmer basket, greater than 1/2”. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.
*Permit item. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Main drain pipe not labeled at time of inspection.
.2518(d) Piping and valves shall be labeled with color codes or labels. Operator labeled and corrected.
Mar 31, 2022 6 demerits · 2 violations
Inspector comments: CPO updated Mahdi El Hafidi
Note: Discussed turning lion head fountains back on. This is allowed per PDSC, but there was a leak in past.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked alkalinity, recorded value. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in showers over 110 degrees F at time of inspection. .2526(i) Water in restrooms shall not exceed 110 F.
Dec 1, 2021 10 demerits · 2 violations
Inspector comments: Note: Lions pull through main drains and are turned off/disconnected plumbing. Main pump has impeller verified as 1.5 HP (CHII-NI-1.5F) with 2 HP motor.
Inspection with Mahdi El Hafidi
No signature due to COVID
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity, incorrect temperature reading and no main drain checks for start of new month.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked alkalinity, recorded value, corrected temperature and main drain checks. Corrected.
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator replaced phone. Corrected.
Jan 26, 2021 6 demerits · 2 violations
Inspector comments: Maintain grouting on rounded edge of pool.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times. Deck chair 4 ft from pool edge. CDI. Deck chairs moved.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed standing water in equipment room.
Aug 24, 2020 24 demerits · 6 violations
Inspector comments: COVID-19 occupancy signage not posted. Advised operator and manager of need for signage in accordance with Executive Orders.
No signature due to COVID-19.
Inspection with: John Shaver and Allen Grant
Report sent to: jshaver@theballantynehotel.com; Keith Koreng
Made return visit to avoid suspension of permit, Pool Closed signs posted for day, then lifted in afternoon.
#3 · Water quality: pool water pH −6
pH 7.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8. Closed pool during morning inspection, operator adjusted through day, returned to establishment in afternoon to lift suspension, operator corrected to 7.2.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmer baskets.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Buoy rope tangled at time of inspection.
.2530(a) Lifesaving equipment should be conveniently located. Keep accessible. Operator untangled and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back door not latching at time of inspection.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Operator adjusted door to latch. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Water on floor in pump area.
.2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in showers over 110 degrees F at time of inspection. .2526(i) Water in restrooms shall not exceed 110 F.
Jan 9, 2020 12 demerits · 3 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Weir stuck at time of inspection. Keep operable. Operator fixed and corrected to operate correctly.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Buoy rope tied, not easily accessible at time of inspection. Keep accessible. Operator untangled and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Water under pump. Small leak.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Nov 13, 2019 8 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator replaced phone. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Liquid chemicals stored over dry. .2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Operator
moved and corrected.
Water under pump for indoor pool .2533(d) Pump room floor shall be kept dry and free of standing water.
Feb 21, 2019 6 demerits · 2 violations
Inspector comments: 7) A few small wall tiles missing. Keep in good repair.
Main drains and skimmer equalizer covers expire 2019. Submit updated PDSC information for approval and install for 2019 permit renewal.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some furniture within 5' of pool. .2522(e) Provide at least 5 ft of clear walking space around diving board, handrail, slide, or other permanent structure on a swimming pool deck. Operator moved. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Liquid chemicals stored over dry. .2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Operator moved and corrected.
Standing water under pump for main indoor pool. .2533(d) Pump room floor shall be kept dry and free of standing water.
Nov 5, 2018 14 demerits · 4 violations
Inspector comments: **Note: Drain covers expire June 2019.
**Note: Doors now self-close, self-latch and have key entry on outside therefore gates/fences not checked/required for compliance.
17) Tile chipped by skimmer, causing offset <1/2", but sharp. Operator sealed with caulk. Corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Missing maintenance. Operator added maintenance for day and corrected.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone not operating at time of inspection. Operator replaced. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2626(i) Water in restrooms shall not exceed 110 F.
Jan 24, 2018 24 demerits · 7 violations
Inspector comments: 2.6 HP on 1.5 HP pump, need to update our internal records to reflect this change which has been approved by Katie Wilson.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily written records missing some pool maintenance. All other aspects of records in compliance. Maintain daily records of pH, bromine (disinfectant residual), main drain checks, temperature, activities pertaining to pool maintenance and weekly TA and CA.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some scum and buildup on pool floors/walls. Algae buildup around top of coping in pool. Keep clean.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fencing with gaps greater than 4" at bottom. Keep less than 4". Constructed prior to 2010, so no permit action.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Planted tree within 5' of pool. Maintain 5' deck clearance. Operator moved tree. Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck at time of inspection. Keep functional flow meter. Operator corrected to work properly.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Forced ventilation turned off in chemical room. Keep forced ventilation or cross vent. Operator turned on. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms greater than 110 degrees F. Maintain hot water at 110 degrees F and below.
Oct 19, 2017 18 demerits · 5 violations
Inspector comments: 15) Ring bouy straps not completely attached. This voids US Coast Gaurd Approved status. Operator ordering and will have in immediately. Rope length 32'.
22) Emergency telephone hard to hear operator. Ensure there is adequate connection in case of emergency.
24) Pump in place does not match submitted paperwork. Senior EHS has been informed and will work with operator regarding pump verification.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Weir missing. Keep functional weir installed. Operator installed weir. Corrected during inspection (CDI).
Debris in skimmer basket. Keep clean. Operator cleaned. CDI.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gate has openings greater than 1/2" within 18" of latch. No openings greater than 1/2" within 18" of latch.
**Issued 30 Day Intent to Suspend
Doors to outside not self-latching. Ensure doors are self-closing, self latching.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Tile protruding from deck by handrail with sharp edges. Depth marker tile cracked. Keep in good repair.
**Issued 30 Day Intent to Suspend for this item
Planted trees within 5' of pool. Maintain at least 5' deck clearance free of trip hazards.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not working properly. Ensure there is a working flow meter installed.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
Hot water in restrooms 115 degrees F. Maintain hot water at 110 degrees F and below.
Feb 17, 2017 6 demerits · 1 violation
#22 · Premises: emergency telephone provided −6
Observed incorrect address posted at emergency phone. Corrected.
Nov 30, 2016 8 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
Emergency phone hadf incorrect address and phone number posted. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak
Jan 26, 2016 8 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
Observed incorrect address and phone number posted at emergency phone. Corrected on site.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak.
Oct 15, 2015 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak. Observed spa storange in pump room. Eliminate storage of non pool items in pump room.
Feb 10, 2015 12 demerits · 4 violations
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Water damage to deck due to leaky lion. Keep in good repair.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck and small leak at pump. Repair.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
No label on main drain and skimmer. Clearly identify.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water >113 F in restrooms. Maintain at 110 F or below.
Nov 5, 2014 8 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
Observed incorret phone number posted at emergency phone. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak.
Jan 15, 2014 14 demerits · 4 violations
Inspector comments: Intent to Suspend issued for #18. Post permits visible on pool deck. meckpools.charmeck.org
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed doors to outside not self-latching. Corrected during inspection.
#18 · Premises: lifeguards present or warning signs posted −4
Observed Warning signs not correct size. Provide "Warning: No Lifeguard on Duty" in 4" lettering. Provide "Adults Should Not Swim Alone" and "Children Should Not Use the Swimming Pool Without Adult Supervision" in 1" lettering. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter stuck. Keep operational.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed water >114 F in restrooms.
Oct 14, 2013 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed pumproom being used as storage. Eliminate storage in pump room.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “BALLANTYNE HOTEL AND LODGE, THE POOL INDOOR” or State ID 2060530146). Inspection type (routine vs. follow-up) is not published in the county's data.