10demerits
ALDERSGATE RETIREMENT COMMUNITY
2145 COLE DR, Charlotte, NC 28215
Year-Round Swimming Pool · NC permit/State ID 2060530174
Latest result10 demerits
Last inspectedSep 23, 2026
Inspections on record25
On record sinceNov 14, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 14, 2013Lower is betterSep 23, 2026
Inspections & violations
Sep 23, 2026 10 demerits · 2 violations
Inspector comments: Inspection completed with Dave Abernathy present.
Permit restriction- Pump required at speed 3450 RPM to meet turnover based on design flow of pump. Turnover at 127 GPM.
Note- emergency phone number not clearly posted (phone number was on digital screen but not on signage). CDI- added phone number for emergency phone to sign so it is more readily visible.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 6.8. CDI- adjusted to 7.3.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep the flow meter operational. Observed the flow meter non operational. CDI- repaired.
Mar 20, 2026 4 demerits · 1 violation
Inspector comments: MAIN DRAIN COVERS AND EQ LINE COVERS EXPIRE 10/2/2028.
C. Elmore verified the following items
Permit Restriction: Pump required at 3450 RPM to meet turnover. Flow meter information not provided.
1. Main Drain and Skimmer 4” pipe; Return Line 3”
2. (2) Aquastar 2008 9MFxxx drain covers
3. (5) skimmers with (5) 2008 4HPxxx EQ line covers
4. (2) Pentair TR100C filters (TR-100C-3 Filters)
5. 9 returns either on the floor or the wall
The pump installed is not the pump listed on the PDSC form. The installed pump and motor are a Hayward HCP3020VSP pump (HCP3000 series) with a 2.7 HP motor. This pump will work with this system without a suction hazard, but a new PDSC form must be submitted and approved the Health Department before 5pm on Friday March 27th 2026. Failure to comply with this directive will result in the closure of the pool until the PDSC form is submitted and approved.
Make sure the log book records are kept in an organized and clear fashion so that they can be read clearly.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket for the new pump. Provide a spare basket. C. Elmore must verify the basket on-site. 30 day I.T.S. Issued for spare pump basket. Contact C. Elmore when the basket is provided to the facility. Deadline is 4/19/2026.
Sep 17, 2025 6 demerits · 1 violation
Inspector comments: Main drains expire 10/2/2028
PERMIT RESTRICTIONS:
1) SALT NOT APPROVED FOR PRIMARY CHLORINATION.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable.
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
.2530(f) Emergency phone shall be inside the pool enclosure or located within 75 ft. of a bather entrance.
.2530(f) Provide signage with location of emergency phone if not visible from all areas inside pool enclosure.
.2530(f) Emergency phone shall be visible from all areas inside pool enclosure.
Observed primary emergency phone non-functional. Secondary phones were available in the locker rooms. They were tested and would provide contact to local 911 and could be called back. The call back number has call forwarding to provide 24/7 answering of the phones according to the facility staff. They will be used until the primary phone is fixed. Ensure proper posting of call back number and that call back number is listed with local 911 dispatch. Contact C. Elmore when primary phone is corrected. 704-507-6814
Feb 25, 2025 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
OBSERVED NEW LOG SHEETS IN USE. ENSURE THAT LOG SHEETS ARE PROPERLY FILLED OUT AND RETAINED.
MAIN DRAIN COVERS AND EQUALIZER LINE COVERS EXPIRE 10/2/2028
No violations were recorded for this inspection.
Sep 20, 2024 10 demerits · 2 violations
Inspector comments: MOVABLE BASKETBALL GOAL WAS ALSO SET UP WHERE IT COVERED A DEPTH MARKER. DO NOT COVER DEPTH OR NO DIVING MARKERS WITH ITEMS SUCH AS THE BASKETBALL GOAL.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed movable pool basket ball goal to have been left at the pool edge. These items cannot be left within the 5 foot deck clearance space when they are not actively being used. C.D.I. Item was moved.
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times.
#22 · Premises: emergency telephone provided −6
Phone call back number that is on record with local 911 dispatch is 704-532-3000. This number does not go the the phone, but to a line that is supposed to be monitored 24 hours a day, every day of the year. When the call was made, there was no answer. This call was repeated several times with no answer. Later the call was made and was answered. After discussion with facility staff, it was determined that the call was not answered due to human error on the part of staff monitoring that line. The call must always be answered. This is not optional. Facility security chief was contacted and stated that he would work to resolve the issue. Pool may remain open as human error is being addressed. No enforcement action taken.
Apr 1, 2024 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
No violations were recorded for this inspection.
Sep 28, 2023 4 demerits · 1 violation
Inspector comments: POOL HAS PASSED INSPECTION.
MAIN DRAINS AND EQUALIZER LINES EXPIRE OCTOBER 2023. THEY MUST BE REPLACED WITH PROPER COVERS AND THE PDSC PAPERWORK BE SUBMITTED TO THE HEALTH DEPARTMENT AND APPROVED PRIOR TO EXPIRATION.
HEATER IS OFF
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) The pool operator must maintain records for at least six months.
Observed gaps in the log records. Keep all records properly. Do not miss any days the pool is open. Do the weekly checks as required.
No permit action taken.
Apr 12, 2023 6 demerits · 1 violation
Inspector comments: POOL MAIN DRAINS ARE AQUASTAR 9MF COVERS, THE 5 EQ LINE COVERS ON THE WALLS ARE AQUASTAR 4HP COVERS. BOTH EXPIRE OCTOBER 2023. ALL THE COVERS MUST BE REPLACED AND THE PDSC DOCUMENTS SUBMITTED TO THE HEALTH DEPARTMENT AND APPROVED PRIOR TO EXPIRATION.
POOL HAS PASSED INSPECTION. PRINT OUT PERMIT FOR NEXT SEASON AND POST IT AFTER APRIL 30. PERMIT DECAL WAS ISSUED.
#22 · Premises: emergency telephone provided −6
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
.2530(f) Emergency phone shall be inside the pool enclosure or located within 75 ft. of a bather entrance.
.2530(f) Provide signage with location of emergency phone if not visible from all areas inside pool enclosure.
.2530(f) Emergency phone shall be visible from all areas inside pool enclosure.
Observed primary emergency phone non-functional. Secondary phones were available in the locker rooms. They were tested and would provide contact to local 911 and could be called back. The call back number has call forwarding to provide 24/7 answering of the phones according to the facility staff. They will be used until the primary phone is fixed. Ensure proper posting of call back number and that call back number is listed with local 911 dispatch. Contact C. Elmore when primary phone is corrected. 704-507-6814
Oct 25, 2022 4 demerits · 1 violation
Inspector comments: MAIN DRAIN AND EQ LINE COVERS FOR THE POOL AND THE SPA WILL NEED TO BE REPLACED BEFORE THE END OF OCTOBER 2023. THE PDSC PAPERWORK WILL ALSO HAVE TO BE SUBMITTED TO AND APPROVED BY THE HEALTH DEPARTMENT BEFORE THAT TIME.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) The pool operator must maintain records for at least six months.
Observed gaps in the log records. Keep all records properly. Do not miss any days the pool is open. Do the weekly checks as required.
Feb 15, 2022 4 demerits · 1 violation
Inspector comments: STAFF AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
.2523(b) Provide depth markers spaced not to exceed 25 feet when measured along the perimeter of the pool. Observed more than 25ft. (Approx. 29ft.) between 2 wall depth markers on the 4ft. depth side of the pool. Provide proper pool wall mounted depth marker such that there is no more than 25 feet between markers. Ensure markers have 4 inch high or larger numbers. 30 day I.T.S. Issued, expires 2/17/2022.
Nov 16, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
STAFF AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
CPO REPORTS LIKE FOR LIKE SWAP OF SAND FILTERS DUE TO DAMAGE.
No violations were recorded for this inspection.
Feb 26, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
“issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
RESPONSIBLE PARTY HAS AGREED TO EMAIL OF REPORT.
No violations were recorded for this inspection.
Oct 7, 2020 14 demerits · 3 violations
Inspector comments: Permit issued. Mike Molle present during inspection. No signature due to covid restrictions.
Verified 6HPHAxxx changed from pool to match (5) 4HPxxx EQ line covers. Used existing cover from spa.
Permit Restriction
1) Pool is not approved for salt as primary chlorination.
Locker rooms approved with renovation.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some staining on pool floor near steps. Keep pool floor in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Windows on to pool deck open >4". Screws installed during inspection to limit at 4".
#22 · Premises: emergency telephone provided −6
Dialing instructions on phone did not match actual dialing instructions. Corrected to read Dial 911 for emergencies during inspection.
Jan 29, 2019 0 demerits · 0 violations
Inspector comments: Observed no violations at time of inspecton.
No violations were recorded for this inspection.
Nov 19, 2018 0 demerits · 0 violations
Inspector comments: No violations observed during inspection.
No violations were recorded for this inspection.
Feb 21, 2018 6 demerits · 1 violation
#22 · Premises: emergency telephone provided −6
Incorrect phone number posted at emergency phone. Corrrected on site
Nov 15, 2017 2 demerits · 1 violation
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Observed hot water in restrooms at 115 degrees. Hot water should not exceed 110 degrees.
Jan 25, 2017 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
No violations were recorded for this inspection.
Sep 26, 2016 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
Corrected PDSC submitted to C. Elmore and approved. Corrected number of skimmers from 6 to 5.
No violations were recorded for this inspection.
Mar 10, 2016 2 demerits · 1 violation
Inspector comments: Observed pool pump listed as model #P6E6G-208L on the pump but listed as P4E6G-189L on the PDSC form. Form was updated for correction. Both pumps are on the same pump curve by the same maker.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed vent fan not operational. Repair fan.
Sep 30, 2015 6 demerits · 1 violation
Inspector comments: G.C. Observed some portion of deck peeled away as a maintenance measure looking for a moisture source. Correct the deck as soon as possible.
#3 · Water quality: pool water pH −6
Observed pH to be higher than 8.4. pH was corrected to 7.8.
Feb 11, 2015 10 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
No phone number posted. Corrected
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Repair or replace.
Oct 21, 2014 0 demerits · 0 violations
No violations were recorded for this inspection.
Feb 27, 2014 8 demerits · 2 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed mildew on two of the pool skimmers. Keep skimmers free of mildew and clean.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter to not be working. Maintain all flow meters to ensure proper function.
Nov 14, 2013 0 demerits · 0 violations
Inspector comments: Observed ceiling repaired.
No issues observed.
Keep up the good work!
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ALDERSGATE RETIREMENT COMMUNITY” or State ID 2060530174). Inspection type (routine vs. follow-up) is not published in the county's data.