10demerits
HOLIDAY INN EXPRESS- MATTHEWS
9420 E INDEPENDENCE BV, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530229
Latest result10 demerits
Last inspectedJan 22, 2026
Inspections on record25
On record sinceNov 21, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 21, 2013Lower is betterJan 22, 2026
Inspections & violations
Jan 22, 2026 10 demerits · 2 violations
Inspector comments: Inspection completed with Teresa Sloan present.
Permit suspended for emergency phone with feedback during call and phone number posted not ringing to phone. Once these items are corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool.
Note- plaster in poor repair on pool bottom near main drains and in shallow end. This has been mentioned on previous inspections reports dating to 2/1/24. Repair/replaster pool prior to next inspection or a 30 day intent to suspend the permit may be issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed pool plaster pitting/deteriorating near main drains and in shallow end of pool. Noted on previous inspections dating back to 2/1/2024. Repair/replaster pool prior to next inspection or a 30 day intent to suspend the permit may be issued.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone has major feedback. Hard to hear 911 operator during call test. Phone number posted is also not ringing back to the emergency phone. Permit suspended.
Aug 13, 2025 0 demerits · 0 violations
Inspector comments: Inspection completed with Johon Milia present. Observed deteriorated pool plaster near main drains on pool floor. Recommend repairing/replastering pool as problem worsens.
Note- observed feedback coming from emergency phone. The 911 operator indicated the signal was adequate on their end however EHS was having difficulty hearing the 911 operator. Recommend repairing phone so there is no feedback or static and call quality remains adequate.
No violations were recorded for this inspection.
Feb 12, 2025 6 demerits · 1 violation
Inspector comments: Inspection completed with Johon Milia and Sheevam Patel present.
Observed deteriorated pool plaster near main drains on pool floor. Recommend repairing/replastering pool as problem worsens.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide USCG approved ring buoy. A rescue tube with lifeguard may be substituted for ring buoy. Observed ring buoy in poor repair (beckets dry rotted). CDI- buoy replaced; old buoy removed from pool deck.
Aug 15, 2024 0 demerits · 0 violations
Inspector comments: Inspection completed with Johon Milla present.
No violations noted during inspection.
NOTE: Main drain coverings EXPIRE January 24, 2025. Ensure covers are replaced prior to expiration date with pool drain suction compliance form (PDSC) submitted to health department for review and approval prior to expiration date. Permit may be suspended if covers and paperwork are not completed prior to expiration date.
Observed pitting/corrosion on pool floor around main drains. Recommend replastering pool.
No violations were recorded for this inspection.
Feb 1, 2024 6 demerits · 2 violations
Inspector comments: Inspection completed with Dashay Johnson present.
Intent to suspend permit issued for no temperature recordings being kept in log book. Pool is mechanically heated so temperature records must be taken daily. Correct within 30 days or permit may be issued.
Note: observed plaster near main drains beginning to deteriorate. Consider replastering/repairing pool.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no record keeping for temperature being recorded. Pool is mechanically heated. Intent to suspend permit issued. Correct within 30 days.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2526(h) Shower(s) shall be provided. Observed shower non-operational.
Oct 12, 2023 0 demerits · 0 violations
Inspector comments: Inspection completed with Johon Milla present.
No violations noted.
No violations were recorded for this inspection.
Feb 21, 2023 0 demerits · 0 violations
Inspector comments: Inspection completed with Sheevam Patel and Johon Milla present.
Observed doors leading from outdoor patio to pool deck not self-latching or audibly alarmed. These doors must remain locked and closed at all times.
Observed pool plaster deteriorating around main drains.
No violations were recorded for this inspection.
Nov 9, 2022 10 demerits · 2 violations
Inspector comments: Inspection conducted with John Milla.
Emergency phone with fast busy signal - will not make or receive calls. Immediate suspension of permit issued and pool closed signs posted. Pool must remain closed until emergency phone has been repaired and verified by MCPH to be able to make and receive emergency calls.
To request a re-inspection call the office at 980-314-1620. There is a $100 re-inspection fee.
Also, when re-inspection has been requested, call or text Hope McIntosh at 980-229-7549.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(b) Provide at least 5 ft of clear walking space around the pool at all times. Deck chair placed directly beside pool edge. CDI - removed.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone with no dial tone - busy signal only, does not call out, does not receive calls in. Immediate suspension item.
May 17, 2022 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED. PERMIT DECAL ISSUED. PERMIT WILL BE AVAILABLE ONLINE FOR PRINTOUT AT THE HEALTH DEPARTMENT PUBLIC POOLS WEBSITE. DISPLAY DECAL AND PERMIT DOCUMENT AT THE POOL DECK AREA.
No violations were recorded for this inspection.
Nov 16, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
STAFF AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
POOL DECK HAS BEEN REFINISHED. COATING WAS VERIFIED AS SLIP RESISTANT BY C. ELMORE AND THE DRAINAGE APPEARS TO BE UNAFFECTED.
No violations were recorded for this inspection.
May 21, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
VERIFIED THE PUMP AND MOTOR 3/4HP WFE-3
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
POOL HAS PASSED INSPECTION AND BEEN ISSUED THEIR PERMIT STICKER.
PAPER PERMIT WILL BE AVAILABLE ON-LINE FOR DOWNLOAD AND PRINTING AT OUR POOLS WEBSITE.
POST PERMIT AND STICKER WERE VISIBLE AT POOL AREA.
CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
No violations were recorded for this inspection.
Jan 15, 2020 0 demerits · 0 violations
Inspector comments: No Violations Noted.
G.C. OBSERVED POOL FLOOR ETCHED AND STAINED. NOT TO LEVEL OF VIOLATION.
POOL HAS 2 AQUASTAR 914101 MAIN DRAIN COVERS. THEY WILL EXPIRE APRIL 2020. THEY MUST BE REPLACED WITH PROPER REPLACEMENTS AND A NEW COMPLETE PDSC FORM MUST BE SUBMITTED TO THE HEALTH DEPARTMENT FOR APPROVAL.
No violations were recorded for this inspection.
Aug 27, 2019 0 demerits · 0 violations
Inspector comments: G.C. OBSERVED POOL FLOOR ETCHED AND STAINED. NOT TO LEVEL OF VIOLATION.
NO VIOLATIONS NOTED.
No violations were recorded for this inspection.
Feb 21, 2019 4 demerits · 1 violation
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed some gaps in the records where days were missed. pH, disinfectant residual, temperature, and main drains must be checked and recorded every day the pool is open for swimming. This must be done, no exceptions. Total Alkalinity and Cyanuric acid (if Cyanuric Acid is used in the pool) must be checked and recorded 1 time a week. Most of the records were in order. No permit action taken, but the proper checks and logs must be done and recorded everyday. Correct this issue.
Nov 6, 2018 10 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH to be at 8.0. It was corrected to 7.6. -CDI Maintain pH 7.2-7.8.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed the light fixture pulled away from the wall at the bottom of the fitting. Repair the light fixture. -ITS issued. The repair must be made within 30 days from today or pool will be closed until the repair is made. Expires December 6th, 2018.
Jan 9, 2018 6 demerits · 1 violation
Inspector comments: Observed 2 double doors that open onto the pool deck. They are kept locked an not used for general ingress/egress. They are not self-closing/self-latching. It is possible that they must be made self-closing/self-latching or that they must be fitted with an audible alarm that will alert upon opening. C. Elmore will check with his supervision and will contact the facility management if changes to the doors are required.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed 1 ring buoy to have a rope length of 28.4 feet. Rope was corrected to 27 feet as required. -C.D.I.
Oct 9, 2017 18 demerits · 3 violations
Inspector comments: I.S. ISSUED
POOL CLOSED TO SWIMMING
#3 · Water quality: pool water pH −6
Observed pH to be at 7.0. Correct to 7.2-7.8
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed body hook to be placed on sectional pole that pulls free into two parts when force is applied. Break point is at 8ft. Body hook must be placed on a single piece pole at least 12ft. long. Provide proper body hook pole.
#22 · Premises: emergency telephone provided −6
Observed 911 phone to autodial front desk and not reach 911. -C.D.I. Phone was corrected.
Feb 16, 2017 4 demerits · 1 violation
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter to be stuck. Correct the flow meter.
Sep 22, 2016 10 demerits · 2 violations
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed ring buoy throw rope to be 29ft. Rope was corrected to required 27ft. -CDI
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter to be stuck. Repair flow meter.
Jan 21, 2016 10 demerits · 3 violations
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed buoy rope to be 25ft. Rope shall be 27ft. for this pool on all buoys. CDI Rope was corrected to 27ft.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed chemicals in open bags on the floor. Do not store open bags on the floor. Store such items up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in the bathroom sink to be at least 124F. Hot water in pool fixtures shall be 110F.
Sep 24, 2015 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS WERE FOUND
No violations were recorded for this inspection.
Feb 9, 2015 2 demerits · 1 violation
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in restrooms at 129 degrees. Hot water should not exceed 110 degrees.
Dec 22, 2014 2 demerits · 1 violation
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water temperature in the bathroom sink to reach at least 120F. The hot water shall be no hotter than 110F in the pool bathrooms.
Feb 10, 2014 0 demerits · 0 violations
No violations were recorded for this inspection.
Nov 21, 2013 0 demerits · 0 violations
Inspector comments: #1 - cl is borderline; monitor closely
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HOLIDAY INN EXPRESS- MATTHEWS” or State ID 2060530229). Inspection type (routine vs. follow-up) is not published in the county's data.