20demerits
MATTHEWS GLEN
720 OAK TERRACE CT, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530424
Latest result20 demerits
Last inspectedApr 23, 2026
Inspections on record18
On record sinceNov 15, 2017
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 15, 2017Lower is betterApr 23, 2026
Inspections & violations
Apr 23, 2026 20 demerits · 5 violations
Inspector comments: Inspection completed with James DuHaime present.
Permit suspended for the following items listed below. Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool. Ensure pool closed signs are posted while permit suspension is active.
1. Chlorine at 0ppm.
2. The pH at 6.8.
Permit conditions - Flow meter must remain operable. Flow required at 41GPM to 120 GPM to meet turnover and flow restriction of the number of returns. Feature pump required at 3110 RPM or less so design flow of pump does not exceed suction pipe flow rate. Check valve must remain in place on drain line in backwash pit.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0ppm. Permit suspended.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 6.8. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed missing main drain safety checks for month of April, 2026.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder missing rubber end cap. Replace.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(m) Keep restrooms and fixtures clean and in good repair. Observed one toilet in changing room not operational. Repair.
Dec 9, 2025 12 demerits · 3 violations
Inspector comments: Inspection completed with Don Robins present and John Miller present. Note: observed flow meter reading at 70 GPM. Permit requires flow to be between 110 GPM and 118 GPM with the pump locked at 3110 RPM speed. Ensure flow is between 110 GPM and 118GPM
Permit conditions/restrictions - Check valve must remain in place on drain line in backwash pit. Filtration pump required locked at 3110 RPM due to filter restrictions and drain cover restrictions. Flow of filtration pump shall range from 110 GPM to 118 GPM. Feature pump required locked at 1560 RPM with flow at 95 GPM. Flow restrictions based on both pumps pulling through same set of drains.
Note- Additional information needed for flow meters with pictures included on feature pump. A new pool drain suction compliance (PDSC) form is also required. Please email all pertinent information to PDSC@MECKNC.GOV.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.4ppm. CDI- adjusted to 1.0ppm through use of automatic feeder.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed some days in December and November 2025 where records are not being maintained. Ensure records are maintained daily. No permit action as overall records were adequate.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed missing rubber end caps on 2 ladders. Replace.
Mar 19, 2025 8 demerits · 2 violations
Inspector comments: Inspection completed with Don Robins present and Pedro Gonzalez present.
Note: observed flow meter reading at 75 GPM. Permit requires flow to be between 110 GPM and 118 GPM with the pump locked at 3110 RPM speed. Ensure flow is between 110 GPM and 118GPM
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.4. CDI- adjusted to 7.6.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2517 Diving equipment shall be installed in accordance with Rule .2517. Observed ladders missing rubber end caps.
Nov 26, 2024 2 demerits · 1 violation
Inspector comments: Inspection completed with Don Robins.
Note: observed flow meter reading at 75 GPM. Permit requires flow to be between 110 GPM and 118 GPM with the pump locked at 3110 RPM speed. Ensure flow is between 110 GPM and 118GPM.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2517(a)1 Diving equipment shall be installed per manufacturer's instructions. Observed one missing rubber end cap on ladder.
Mar 7, 2024 0 demerits · 0 violations
Inspector comments: Inspection completed with Pedro Gonzalez present.
No violations noted.
No violations were recorded for this inspection.
Nov 1, 2023 0 demerits · 0 violations
Inspector comments: Visit completed with Pedro Gonzalez present.
During visit, noticed pump and motor for filtration have been replaced. No electrical inspection has been completed for this work. Pedro Gonzalez has agreed to voluntarily close the pool until an electrical permit has been received and an inspection has been passed.
The health department also requires a new PDSC (pool drain suction compliance) form be submitted with new pump information prior to reopening pool.
Contact Eli Freese at 704.621.2298 once both above items are in compliance to verify and reopen pool.
No violations were recorded for this inspection.
Mar 8, 2023 16 demerits · 3 violations
Inspector comments: Inspection completed with James Meggett present.
Intent to suspend issued for door not self-latching properly. Correct within 30 days or permit may be suspended.
General comment: Observed address posted as actual physical address however 911 operator had a different address in system. Ensure 911 operator has correct physical address in system. Will recheck in 30 days.
Observed RPMs for feature and main pump locked at correct settings.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.4. CDI- adjusted to 7.2.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed main door leading into pool enclosure (brown double doors) self-closing but the latching mechanism can be forcefully bypassed with minimal force. Intent to suspend issued. Correct within 30 days.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed sign with incorrect phone number listed. CDI- phone number was corrected and new sign was posted.
Nov 15, 2022 10 demerits · 2 violations
Inspector comments: OBSERVED CHLORINE TO BE HIGHER THAN 10PPM. ENSURE THAT CHLORINE DOES NOT GET SO HIGH THAT IT IS A HAZARD.
OBSERVED 911 PHONE TO BE OPERATIONAL, BUT IN NEED OF REPLACEMENT BEFORE FAILURE.
OBSERVED FILTRATION PUMP NOT SET ON THE PROPER SETTING OF 3110 RPM. ENSURE THAT FILTRATION PUMP IS SET ON 3110 RPM AND THAT FEATURE PUMP IS SET ON 1560 RPM. FILTRATION PUMP FLOW SHOULD NOT EXCEED 118 GPM AND FEATURE PUMP SHOULD BE AT 95 GPM. PUMP WAS CORRECTED.
#3 · Water quality: pool water pH −6
Observed pH to be above 7.2-7.8 range. I.S. Issued, pool closed to swimming. Contact C. Elmore at 704-507-6814 when correction is made. Pool cannot reopen without Health Department verification.
.2535(1) Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Observed some gaps in the record book. Keep all records properly. Ensure numerical values for things such as pH and alkalinity.
No permit action taken. Most records were in order.
Mar 31, 2022 4 demerits · 1 violation
Inspector comments: OBSERVED FLOW METER TO BE STUCK. FLOW RATES OF MOTORS MUST BE MEASURED DUE TO FLOW LIMITATIONS. FLOW METER MUST BE REPAIRED AND FLOW RATES MEASURED TO ENSURE PROPER LEVEL OF FLOW. I.T.S. ISSUED, DEADLINE APRIL 30, 2022.
CPO AGREED TO EMAIL OF REPORT.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter stuck. Repair flow meter. -I.T.S. Issued. Deadline 30th of April.
Nov 9, 2021 18 demerits · 4 violations
Inspector comments: CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8.
pH was observed to be 6.9. pH was corrected to 7.3.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed some gaps in the record in October 2021. The 10th, 11th, and 15th were missed. Keep all records properly. No Permit action, all other records appeared to be correct.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Observed main pump set at incorrect RPM. Pump must be at 3110 RPM as required by permit condition. Pump was corrected.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed missing ladder foot bumper. Replace the bumper.
Mar 4, 2021 6 demerits · 1 violation
Inspector comments: “issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING.
RESPONSIBLE PARTY AGREED TO EMAIL OF INSPECTION REPORT.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8.
Observed pH to be above 8.4, off the scale of the test kit. -CDI pH was manually adjusted by addition of acid to 7.7.
Nov 18, 2020 8 demerits · 2 violations
Inspector comments: INSPECTION WITH DAVID KURTZ, DIRECTOR OF BUILDING SERVICES.
L. COMBO OF MCHD PRESENT FOR INSPECTION.
issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent
Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
#5 · Water quality: daily written records of water quality and test kit kept on site −4
pH, chlorine, and main drains must be checked once a day and recorded every day the pool is open. Total Alkalinity and Cyanuric Acid (if Cyanuric Acid is in use) must be checked once a week, 100ppm maximum for Cyanuric Acid. Observed gaps in the log book record within the last 2 months. Keep proper records for all daily and weekly requirements. No Permit Action taken.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed chairs and other items improperly stored too close to the water edge. Items must be kept 5 feet back from the edge of the water at an indoor pool of this type. -CDI Items were moved. No Permit Action taken.
Feb 13, 2020 2 demerits · 1 violation
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed 2 ladders missing one rubber foot bumper each. Replace bumpers.
Nov 12, 2019 2 demerits · 1 violation
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed pool ladders to each be missing one rubber foot. Replace the feet.
Feb 25, 2019 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
No violations were recorded for this inspection.
Dec 17, 2018 14 demerits · 3 violations
#2 · Water quality: disinfectant residual provided by −6
Observed chlorine at 0.5 ppm. Adjusted on site to 1.0 ppm
#3 · Water quality: pool water pH −6
Observed pH at 6.9. Adjusted to 7.2 onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed bag of sodium bicarbonate on chemical room floor. Store items off of the floor. Also observed bags of sand in chemical storage room. Eliminate storage of non pool items in chemical room.
Feb 28, 2018 0 demerits · 0 violations
Inspector comments: No violations noted.
No violations were recorded for this inspection.
Nov 15, 2017 0 demerits · 0 violations
Inspector comments: **Permit Approved**
Observed feature and filtration pump set to incorrect RPM. Corrected during inspection.
Filtration pump must be locked at 2350 RPM and feature pump must be locked at 1560 RPM per Project Architect letter.
Observed pH corrected.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “MATTHEWS GLEN” or State ID 2060530424). Inspection type (routine vs. follow-up) is not published in the county's data.