42demerits
FRANCIS, THE
400 E BROOKLYN VILLAGE AV, Charlotte, NC 28202
Year-Round Swimming Pool · NC permit/State ID 2060530475
Latest result42 demerits
Last inspectedSep 29, 2026
Inspections on record18
On record sinceJul 19, 2018
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jul 19, 2018Lower is betterSep 29, 2026
Inspections & violations
Sep 29, 2026 42 demerits · 10 violations
Inspector comments: 6 - Could not view screws in drains due to wind/disruption of water. All screws must be present. Will re-verify prior to reopening the pool.
Note: Dolphin in pool at time of inspection. Removed during the inspection. Advised operator, if pool open to the public, vacuum shall be removed from the pool. Heater not on at time of inspection. Shower on pool deck not turned on at time of inspection. Not required. Apartments.
Immediate Suspension issued for:
.2535 - maintain pool pH at 7.2 to 7.8 through automated feeder.
.2530 - post correct pool phone number and dialing instructions at the phone.
Once corrected, contact Katie at 704-309-5494 or katie.rudisill@mecknc.gov to reopen the pool. Pool closed signs posted during the inspection.
#3 · Water quality: pool water pH −6
Pool pH less than 6.8 at approx. 6.6. Maintain pool pH at 7.2 to 7.8. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Paddock drain covers require yearly inspections. Provide documentation of yearly inspection on drains.
Pool pH less than 6.8. Log books indicate 7.8. Maintain accurate record keeping.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth markers on pool perimeter wall either missing or not accurate. Depth markers on perimeter wall shall reflect the depth marker value located on the deck directly in front of it.
1) 2 ft. depth marker directly back from sun shelf on left side missing. Provide 2 ft. in 4" lettering.
2) Depth marker at 4 ft. on deck to left side of ladder displays 3 ft. on wall. Depth is 4 ft.
3) Depth marker behind 1 ft. at sun shelf shows 4 ft. Shall reflect 1 ft. on wall.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gate/punch code handle on gate closest to emergency phone is loose. Repair/secure to gate.
Note: Handles on gates <40" in height. Original construction. If ever replaced, ensure mounted at 40" or greater.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Multiple locations within 6 ft. of pool with missing polymeric sand or moss. Deck shall remain impervious with 6 ft. of pool in all locations. Repair required prior to 2027 operating permit.
Deck offset of paver to left of ladder handrail. Repair offset. Offset at 1/2".
#19 · Premises: signs prohibit glass containers or pets in pool area −4
No pets/no glass signage blocked by vegetation if standing on right side of pool near waterfall. Signage shall remain clearly visible.
#22 · Premises: emergency telephone provided −6
Phone number posted at phone is not accurate. Post correct phone number - 707-298-3116. Immediate Suspension issued.
Dialing instructions indicate pick up phone to dial 911. Post correct dialing instructions. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
New automatic feeder installed tied to booster pump. Could not find documentation that automated feeder is NSF approved. Provide documentation. EHS will follow-up after research on feeder.
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions.
Automated feeder not constantly measuring pH/ORP for chlorine. Feeder shall monitor, at all times, the pool chemistry and adjust accordingly. Demonstrate.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow required for pump not to exceed 570 gpm. Pump running at 722 gpm. Pump shall be set to meet permit flow restriction.
Pump appears to be leaking. Could not identify leak location. Ensure no leaks on equipment.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Tubs of chlorine and acid stored in pump room. Store all chemicals in approved chemical storage room.
Bag of bicarb on floor in chemical storage room. Maintain storage up off the floor.
Floor in the pump room wet around chlorinator and pump. Ensure pump room floor kept dry.
Mar 25, 2026 18 demerits · 3 violations
Inspector comments: Issued immediate suspension for inadequate chlorine levels and pH being out of range. Also issued immediate suspension for emergency phone being inoperable at time of visit. Pool is to remain closed until these items are brought into compliance. Please call James Bjorneboe @ 704 507-6820 to schedule visit or with any questions.
#2 · Water quality: disinfectant residual provided by −6
Observed chlorine at less than 1.0 ppm.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 6.8
.2535(1) Maintain pH at 7.2 to 7.8.
#22 · Premises: emergency telephone provided −6
Observed emergency phone inoperable. Repair.
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
Aug 14, 2025 36 demerits · 9 violations
Inspector comments: 15 - Ring buoy grab rope degrading. Requires replacement with USCG approved ring buoy. Rope ok. Will give 30 days with issuance of Intent to Suspend once the permit is suspended.
Immediate Suspension issued for:
.2535 - maintain chlorine through NSF approved chlorinator at least 1.0 ppm.
Once corrected, contact Katie at 704-309-5494 to schedule a return inspection to reopen the pool.
David Woods present during the inspection.
#2 · Water quality: disinfectant residual provided by −6
Chlorine at 0 ppm. Operator tried to turn up feeder but not pumping chlorine. Recommended using back-up stick feeder until automated feeder could be repaired. Immediate Suspension issued. Maintain chlorine through NSF approved feeder at least 1.0 ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Few days with no records kept. Ensure daily record keeping for chlorine, pH and main drain checks.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack that runs the width of the pool in the deep end. Does not appear to have worsened since previous inspection. If worsens, may require repair in the future.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker near ring buoy blocked by chair. Chair moved during the inspection. Keep all depth markers on perimeter walls visible.
One depth marker at 4 ft. on wall near planter with ft beginning to peel off. Secure to wall.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One floor return near crack in pool floor that appears to have center fitting with slight damage. Appears at angle and off center. Ensure fittings secure per mfg. requirements.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate near phone not latching. Repair gate to self-close self-latch.
Handles on gates at 38" from ground. Original construction. If ever replaced, ensure at least 40" from ground.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Two areas with damage to coping at clean-outs with openings/offsets >1/2" (at zero entry and at 3 ft). Repair coping where offsets are >1/2".
One area of coping with chuck taken out of it at deep end of pool. Does not appear to present a hazard Keep coping in good repair.
Moss growing between pavers within 6 ft. of pool edge. Eliminate moss to ensure no trip hazards. Given until 2026 permit to address.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder used for chlorine. Not feeding chlorine. Repair feeder so operates as required.
No flow meter on stick feeder. Original construction. If replaced, ensure flow meter installed on inlet line per NSF requirement.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Floor wet in pump room. Could not identify leak. Ensure pump room floor kept dry.
Bag of bicarb on chemical storage room floor. Keep dry chemicals stored up off the floor. Keep chemical storage room accessible.
May 20, 2025 20 demerits · 5 violations
Inspector comments: Issued permit.
PERMIT RESTRICTIONS - 1. SALT NOT APPROVED AS PRIMARY CHLORINATION. 2. BACKWASH MAX FLOW AT 300 GPM - FLOW METER MUST REMAIN OPERABLE. 3.DIGITAL FLOW METER REQUIRED ON RETURN LINE. REQUIRED FLOW AT 570 GPM PER PLAN APPROVAL. 4. BACKWASH PROCEDURE OUTLINE MUST REMAIN ON PUMP ROOM WALL. 5. VALVE 7 MUST REMAIN LOCKED IN PLACE.
PREVIOUSLY 400 E STONEWALL ST
Note: Digital flow meter is varying flow at time of inspection from 600 to 750 GPM within seconds. Advised calibrating and ensuring accuracy. Blue White flow meter is reading correctly.
Feature main drains expire July 2025. Update PDSC form and replace PRIOR to expiration to avoid permit action. 2 Waterway 640-472
Also, automatic feeder is reading differently than pool water. Advised calibrating for accuracy.
No Night Swimming
Pool heater not on at time of visit
Inspection with Christian Mejia
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0.8 ppm at time of inspection.
.2535(4) Maintain chlorine at least 1.0 ppm. Operator increases and corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Main drains not checked daily and some readings missing.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator added and corrected.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker covered by chair on perimeter wall. One depth marker not visible in mulch behind life saving equipment.
.2523(a) Provide depth markers on pool walls and pool deck next to the swimming pool. Moved chairs blocking markers and moved other depth markers to wall area. Corrected. Advised more permanent solution for the depth markers that are not in good repair.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men’s restrooms.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Sep 17, 2024 30 demerits · 7 violations
Inspector comments: Na'Quan Brown present during the inspection.
Intent to Suspend issued for:
.2535 - maintain daily record keeping for chlorine, pH and main drain checks; weekly record keeping for cyanuric acid and total alkalinity; CPO must visit property daily.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not maintained as required. Maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity. Intent to Suspend issued.
Jovany no longer at property - acting CPO. Provide CPO documentation for CPO for property. Provide schedule for weekend site visits. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Gutter cleanout cracked near sun shelf. Monitor and repair if needed. If cracking worsens or piece disappears, will require repair.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Bubbler returns missing fittings on sun shelf. Opening not greater than 1/2". Provide fittings.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy rope wrapped around bottom of bed/canopy on deck. Corrected during the inspection. Keep accessible.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on pool gates below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Mar 18, 2024 36 demerits · 9 violations
Inspector comments: Jovany Rivera present during the inspection.
Intent to Suspend issued for:
.2535 - record keeping. Maintain daily record keeping.
.2518 - repair flow meter on backwash line.
.2525 - calibrate automated feeder
#3 · Water quality: pool water pH −6
Pool pH at 8.4. Corrected during the inspection to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No logs maintained for last 5 days. Maintain daily record keeping for chlorine, pH and main drain checks. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Some perimeter depth markers on glass perimeter beginning to fade. Continue to monitor. May require replacement in the future.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Bubbler returns missing fittings on sun shelf. Opening not greater than 1/2". Provide fittings.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on pool below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder for chlorine/pH. Pool pH at 8.4. Feeder reading at 7.5. Calibrate feeder. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter on backwash line not working. Could not verify flow restriction on flow meter. Repair flow meter so that flow does not exceed 300 gpm. Permit restriction. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in restrooms. Men's restroom without toilet paper. Provide soap and toilet paper.
Jul 27, 2023 16 demerits · 4 violations
Inspector comments: Intent to Suspend issued:
.2535 - provide cyanuric acid reagent
.2528 - repair gates and door to self-close, self-latch
Naquan Brown during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some reagents expired. Multiple test kits. Only one cyanuric acid reagent and expired. Replace expired cyanuric reagent. Intent to Suspend issued.
No logs in June. Records for July show same readings for chlorine, pH, CYA and TA. Ensure daily record keeping for chlorine and pH and weekly record keeping for cyanuric acid and total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
Stabilizer added to pool but not dissolved. Brushed into pool during the inspection.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Two of three gates not closing/latching. Repair to self-close, self-latch. Intent to suspend issued.
One door not closing/latching. Repair to self-close, self-latch.
Handles on pool below 45". Original construction.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Apr 17, 2023 20 demerits · 5 violations
Inspector comments: Intent to Suspend issued for the following:
.2523/.2537 - provide depth marker on perimeter walls back from handicap lift and secure ft to wall at landscape area
.2528 - repair push bar at entry near shower
.2535 - maintain daily record keeping for chlorine, pH and main drain checks. Maintain weekly record keeping for cyanuric acid and total alkalinity.
Replace ring buoy with USCG approved ring buoy by May 1.
Permit will not be issued until items are corrected. A return visit will be required for verification.
Luis Rosado present during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log book being maintained electronically. Could not view logs. If utilizing electronic logs, daily and weekly record keeping must be available for viewing. Intent to Suspend issued. Ensure daily record keeping for chlorine, pH and main drain checks. Weekly record keeping for cyanuric acid and total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker damaged on pool wall back from handicap lift. FT coming off of pool wall at corner of planter. Replace/repair depth markers so clearly visible. Depth marker lettering shall be contrasting and at least 4" in height. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on gates <40". Original construction. If ever replaced, raise to at least 40" - 45" measured from ground to meet ADA and rule requirement for horizontal.
One gate with push bar not secure. Secure push bar so self-latching, self-closing. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
Sep 7, 2022 30 demerits · 7 violations
Inspector comments: 15 - Ring buoy blocked by planters. Move so clearly visible within 30 days. Will verify on return visit for Intent to Suspend.
Intent to Suspend issued for pool test kit reagents, depth markers and flow meter.
Luis Rosado present during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Expired DPD-2 reagent and no reagent for cyanuric acid. Provide reagents for test kit. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some debris on pool floor. Keep clean.
Some cracking on pool floor. Monitor. May require repair in future if worsens.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Some depth markers blocked by pool furniture. Ensure clearly visible.
4 ft. wall depth marker missing bottom section; 2 ft. and 3 ft. wall depth markers missing ft. Provide depth markers in feet or ft., clearly visible on wall directly back from deck depth markers. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on gates <40". Original construction. If ever replaced, raise to at least 40" - 45" measured from ground to meet ADA and rule requirement for horizontal.
#22 · Premises: emergency telephone provided −6
Address corrected on pool phone with 911 to 400 E. Brooklyn Village Av. Phone signage still had Stonewall St. Corrected to new address during inspection.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter on return line not operable. Required per permit restriction. Could not verify flow. Repair flow meter so operable. Flow shall read 570 gpm. Intent to Suspend issued.
Apr 7, 2022 30 demerits · 8 violations
Inspector comments: 6 - Drain covers not clearly visible at time of inspection due to amount of wind. Ensure all screws in place and drain covers secure. Will verify screws on return visit to verify ITS items.
22 - Emergency phone signage with lettering wearing off. Replace emergency phone signage with correct dialing instructions, address and phone number prior to May 1 operating date. Will verify on return visit for ITS items.
Intent to Suspend issued for record keeping of total alkalinity, repair at zero entry gutter clean-out, 3 ft. depth marker on perimeter wall, doors self-closing, self-latching and locking valve in place for backwash. Items must be corrected prior to May 1 and a return visit made to verify in order to receive operating permit for May 1. Contact Katie at 704-309-5494 once complete to schedule a return inspection.
Luis Rosado present during the inspection.
Facility expressed interest in changing to salt system. If utilizing salt only, salt system must be capable of producing at least 14.5 lbs of chlorine per day.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No record keeping for total alkalinity. Maintain weekly record keeping for total alkalinity. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack across pool floor in deeper end of pool. Continue to monitor. May require repair in the future if worsens.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Overflow gutter damaged at sun shelf. Crack in clean-out grate. Noticed cracking in other locations also. No need of repair yet but may require repair in future.
Damage around clean-out grate at zero entry to pool. Offset >1/2". Repair to eliminate offset. Intent to Suspend issued.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Work being completed around concrete wall on pool deck. No depth marker on perimeter wall. Once complete, provide 3 ft. depth marker on perimeter wall. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Handles on gates <40". Original construction. If ever replaced, raise to at least 40" - 45" measured from ground to meet ADA and rule requirement for horizontal.
Middle double door not self-latching. Repeat item with issues with these doors. Repair to self-close, self-latch. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Install per NSF requirement. Original construction. If ever replaced, install as required.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Valve 7 required locked in place due to permit restriction flow on the backwash line. Screw removed. Install screw to lock in place. Intent to Suspend issued. Max flow is 300 gpm per filter restriction.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One stall without toilet paper in women's; one stall with damaged toilet paper dispenser in men's. Provide toilet paper and keep fixtures in good repair.
Aug 30, 2021 24 demerits · 5 violations
Inspector comments: 17 - Pavers around pool sealed with polymeric sand. Sand beginning to erode in some locations. Continue to monitor. Pavers are required sealed with polymeric sand for approval and to maintain an impervious surface. May require repair prior to 2022 operating season if worsens.
Immediate Suspension issued for the emergency phone. Once corrected, please contact Katie at 704-309-5494 to re-open the pool. The pool must remain closed until a return visit has been made.
Also, feature pump must remain OFF until electrical permit is finaled and new pdsc form is submitted.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not maintained in log book for June/July. August in logs. Maintain weekly record keeping for total alkalinity. Pool is on liquid and is not using stabilizer. Maintain daily record keeping for chlorine, pH and main drain checks.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Feature pump operable at time of visit. Per last inspection, new pump installed. Could not verify electrical permit has passed. Pump turned off during inspection. Provide electrical permit number and also updated PDSC form or permit will be suspended. Updated pdsc form required by 9/2/2021. New pump is Pentair Whisperflo XF, XFE-12, 3 hp pump. Same flow rating as previous pump XFK-12 at 222 gpm. No in-field plan review application required. No suction hazard. Could not verify electrical.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
New glass tile around cement wall on pool deck. Depth marker removed from wall when tile added. Install 3 ft. depth marker on wall directly back from the deck depth marker. Intent to Suspend item. Provide specifications for tile used on cement wall. No glass permitted on pool deck.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One door closest to glass wall not self-closing, self-latching. Repair to self-close, self-latch. Intent to Suspend items.
Gate self-closure loose on gate closest to shower. Repair/tighten closure. Gate still self-closes and latches.
Handles at 39" from ground. Original construction.
#22 · Premises: emergency telephone provided −6
Emergency phone buzzing when picked up. Could not audibly hear 911. 911 could not audibly hear EHS. Immediate Suspension issued. New phone to be installed. Ensure phone rings back phone number posted when dialed.
Mar 23, 2021 26 demerits · 6 violations
Inspector comments: 15 - Ring buoy rope starting to degrade. Replace with 50 ft. rope. Given 30 days to correct from ITS issuance. Will verify in at return for ITS items.
22 - Emergency phone not ringing back when number dialed. Per new State requirement, when number called listed at emergency phone and with 911, the phone shall audibly ring back. Given 30 days to correct from ITS issuance.
Bubbler pump burnt out. New like for like pump in place (XFE-12). Electrical fire so requires electrical inspection. Currently bubbler is turned off. Permit Restriction - pool not approved to use bubblers until electrical inspection has passed. Notify EHS once inspection has passed.
Immediate Suspension issued for pool chlorine. Once corrected, contact Katie at 704-309-5494 to schedule a return visit to re-open the swimming pool.
Luis Rosado present during the inspection. No signature due to covid restrictions.
#2 · Water quality: disinfectant residual provided by −6
Pool chlorine at 0 ppm. Maintain at least 1.0 ppm through chlorinator. Immediate Suspension issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack in pool floor near bench. Continue to monitor. Does not appear to be a cut hazard at time of inspection.
Note - plaster at zero entry different color than main pool. Ensure reflectance at least 50%.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Wall depth marker on perimeter wall at 4 ft. shrunk to <4" in height. Replace wall depth marker.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Doors from club room not self-closing, self-latching. Repair all doors to self-close, self-latch.
Note: Horizontal handle on gates ranges from 39" to 40". If ever repaired/replaced, repair to at least 40" in height from ground.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
One bubbler light out on sun shelf. Repair light. Pool is not approved for night swimming.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operable on backwash line. Repair flow meter. Backwash max flow at 300 gpm. Required for permit restriction from original construction.
Aug 18, 2020 18 demerits · 5 violations
Inspector comments: Intent to Suspend issued for record keeping, CPO, gasket for filter and chlorinator flow detection.
Dog on pool deck at time of inspection. CPO asked owner to remove dog from pool deck. Per rules, no pets on pool deck.
Salt not approved for primary chlorination.
No paper towels in women's restroom. Provide paper towels.
Dennis Clowers present during inspection. No signature due to covid restrictions.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some days missing records. Maintain daily record keeping for chlorine, pH and main drain checks. No Cyanuric acid checks for previous month. Record CYA weekly. Only one CPO for property. CPO shall visit property daily to maintain pool.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
Intent to Suspend issued for record keeping and CPO.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Crack on pool floor near bench. Continue to monitor and repair as needed if presents cut hazard to public.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic chlorinator/acid feeder not detecting flow of pump. Does not turn off when pump turned off. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Filter leaking. Repair leak. CPO stated that gasket was onsite. Was waiting on gasket to repair. Substantial amount of water on floor due to leak in pump room. Intent to Suspend issued.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Floor wet in pump room due to leaking filter. Repair leak. Keep floor dry.
Feb 18, 2020 8 demerits · 3 violations
Inspector comments: 9 - Depth markers/No Diving missing from perimeter wall at 2 ft., 3 ft. and 4 ft. Provide depth markers in 4" lettering and No Diving in 4" lettering or international no diving on perimeter walls as discussed. Markers are currently on glass walls. No recollection of what was permitted from original construction. Nothing in original file. Given two weeks to correct due to original construction.
22 - Zip code missing "2" on 28202 for address. Correct signage. 911 has correct address.
New motor installed on feature pump. Permit has been pulled but no inspection. Permit E3758670. Pool permit will be issued with restriction that feature pump remain inoperable until electrical permit has been finaled.
Permit issued for no night swimming. No signature due to COVID restrictions. Dennis Clowers present during inspection.
Permit Restrictions
1) Pool is not approved for salt as primary chlorination.
2) Feature pump to remain inoperable due to electrical permit.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Doors from common area not self-closing, self-latching. Repaired during inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Limited space in chemical storage room. Empty containers so not accesssible. Eliminate excess storage so area provides required spacing. Observed liquid acid stored over base. Spoke with operator about moving chemicals to eliminate potential spill hazard. Operator will be organizing chemical storage room.
Light not operable in chemical storage room. Repair.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower sign not posted visible upon entry. Corrected during inspection.
Sep 30, 2019 6 demerits · 1 violation
Inspector comments: Verified PDSC information.
#3 · Water quality: pool water pH −6
Observed pH at 7.1 corrected to 7.3 during inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
Feb 4, 2019 10 demerits · 3 violations
Inspector comments: Observed feature main drains different from PDSC form.
Operator agreed to not use pump until new PDSC form has been submitted and approved.
Gave PDSC form to CPO.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.9 at beginning of inspection. Corrected during inspection; the pH was raised to 7.2 by the end of the inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor. Observed opened sodium bicarbonate on the floor in chemical storage room.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2626(a) Post a shower sign visible upon entrance to the pool. Observed no shower sign visible at pool.
Oct 2, 2018 16 demerits · 4 violations
Inspector comments: PDSC information verified.
Intent to suspend issued.
Call Chris Sells with questions at 704 576 8678 or when repairs are complete
25. Observed liquid chlorine and acid containers in pump room.
Store chemicals in chemical storage room as required.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed cyanuric acid not taken weekly.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Observed depth markers on walls obscured by chairs.
.2523(c) Depth markers shall be 4 inches in height and of a contrasting color with the background, clearly visible.
Intent to suspend item.
#18 · Premises: lifeguards present or warning signs posted −4
Observed no life guard on duty sign less than 4"
Observed warning sign in 1/2" letters and incorrect wording.
.2530(c) Provide "Warning - No Lifeguard on Duty" in 4" lettering. Provide "Children should not use the swimming pool without adult supervision." in 1" lettering. Provide "Adults should not swim alone." in 1" lettering.
Intent to suspend item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed liquid chlorine and acid feeder board not turn off when pump flow was removed.
.2535(6) Automatic chlorine and bromine feeder pumps shall be automatically prevented from operating when the circulation pump is not in operation.
Intent to suspend item.
Jul 19, 2018 12 demerits · 3 violations
Inspector comments: 22 - General Comment: Signage posted on perimeter walls for location of emergency phone. Phone not clearly visible from all areas of pool deck. Signage must remain in place.
Pool given 30 days to provide permanent signage for fountain.
A follow-up inspection will be completed by EHS within 2 weeks.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No log book present and no test kit. Provide test kit and log book. Maintain chlorine, pH, and main drain checks daily. Record alkalinity and acid weekly.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy rope not attached at time of inspection. Corrected during inspection.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Restroom without soap or toilet paper. Provide soap, hand drying device and toilet paper.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “FRANCIS, THE” or State ID 2060530475). Inspection type (routine vs. follow-up) is not published in the county's data.