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28demerits

SHERATON HOTEL CHARLOTTE

555 S MCDOWELL ST, Charlotte, NC 28204
Year-Round Swimming Pool · NC permit/State ID 2060530483
Latest result28 demerits
Last inspectedOct 20, 2026
Inspections on record12
On record sinceMay 9, 2019

This facility type is scored in demerits: lower is better (0 = no violations found).

Score history

01428 May 9, 2019: 14Jul 16, 2020: 0May 26, 2021: 28May 26, 2022: 10Oct 5, 2022: 12Apr 13, 2023: 12Sep 19, 2023: 10Apr 9, 2024: 4Oct 8, 2024: 26May 28, 2025: 6May 27, 2026: 14Oct 20, 2026: 28
May 9, 2019Lower is betterOct 20, 2026

Inspections & violations

Oct 20, 2026 28 demerits · 7 violations
Inspector comments: Immediate suspension issued for water quality. Pool permit suspended must remain closed with signage posted at every bather entrance until suspended is lifted by health department. Contact Marie Daley at 704-507-6806 when in compliance to lift susension “E” Immediate Suspension status Other permit items to check at return visit include: records, decking, doors onto pool deck, lighting fixture attached, inlet fitting and flow meter Pump off at time of inspection will also verify flow does not exceed 100 gpm. If pump changes are made, pull proper permits (electrical, in-field plan review, etc) Inspection with Briana Barrs
#2 · Water quality: disinfectant residual provided by −6
0 ppm chlorine at time of inspection. .2535(4) Maintain chlorine at least 1.0 ppm through NSF approved chlorinator. *Immediate suspension item
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly cyanuric acid reading, daily main drain checks and not accurate at time of inspection. .2535(11) Provide weekly recordings for cyanuric acid and total alkalinity. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. *permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Doors onto pool deck not latching at time of inspection. .2528(a) Ground level doors shall be self-closing, self-latching or self-closing and child protected by audible alarm. *permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Wood decking breaking out, screws missing, causing offsets greater than 1/2” and not in good repair. .2537(2) Decks shall be kept in good repair. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. .2522(a) Provide 6 ft of clear walking space around the outdoor pool at all times. *permit item Note: if deck is renovated submit in-field plan review with specifications.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Lighting coming detached from wall. .2524(c) Lighting fixtures shall not present a hazard to the public. *permit item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Stair missing return inlet fitting. Pump not working. Unable to verify flow meter. .2518(i) Return inlets shall be replaced when damaged or missing. .2518(g) Keep the flow meter operational.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals in pump room. Leak at pump. Water on floor. Original construction. .2533(d) Pump room floor shall be kept dry and free of standing water. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.

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May 27, 2026 14 demerits · 3 violations
Inspector comments: Inspection completed with Chad Broome and Raul Hernandez. Intent to suspend permit issued for items listed below. Once repaired or corrected, contact Eli Freese to verify and left 30 day intent to suspend. 1. Door leading from hotel to pool deck not self-latching. 2. Gate leading from hotel parking area to pool deck not self-closing. 3. Two (2) trip hazards on pool deck due to missing or damaged material of pool deck. Permit conditions - Flow meter required for VGB verification suction hazard. Flow cannot exceed 100 GPM for main drain limitation. Flow meter must remain operational. Roll up doors must remain locked.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Observed ring buoy in poor repair. CDI- replaced with new buoy.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed one door leading from inside hotel to pool deck not self-latching or audibly alarmed. Observed one gate from pool deck leading to front of hotel not self-closing. Intent to suspend permit issued. Correct within 30 days.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed 2 areas of pool deck where trip hazards exist due to damaged deck. Deck is made of wooden planks and is deteriorated or missing pieces in certain sections. Intent to suspend permit issued. Correct within 30 days.

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May 28, 2025 6 demerits · 1 violation
Inspector comments: Observed previous “E” status items corrected. Observed main drain covers and equalizer line covers replaced. Approved PDSC form was verified. Flow was between 90 and 100GPM on the flow meter, not exceeding 100GPM. Observed tables moved away from the narrow side of the pool deck. Observed no glass items inside the pool enclosure. Observed the pool hours sign corrected to “Dawn to Dusk” PERMIT RESTRICTIONS: FLOW METER REQUIRED FOR VGB VERIFICATION, SUCTION HAZARD. FLOW CANNOT EXCEED 100GPM. FLOW METER MUST REMAIN OPERATIONAL. ROLL UP DOORS MUST REMAIN LOCKED AT ALL TIMES.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH to be at 7.0 upon arrival. Corrected to 7.3-CDI

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Oct 8, 2024 26 demerits · 6 violations
Inspector comments: Upon arrival several glass items were found within the pool enclosure. They were a drinking glass, several glass salt and pepper shakers, and a hot sauce bottle. Enforce the “No Glass” part of the pool warning signs. Pool is closed due to the expiration of the Waterway equalizer lines covers. Pool cannot open until the closure items are corrected and verified by the Health Department. The Equalizer lines must be corrected and the PDSC paperwork submitted and approved by the Health Department before the pool can reopen. Pool Doors say the pool is open from 9am-9pm. Pool cannot be open past sunset as it does not have a night swimming approval. The pool signs on the deck say the pool closes at dusk. Correct the doors to show the pool is closed to swimming at dusk or seek night swimming approval from the Health Department. Contact C. Elmore for that process. Pool main drain covers are Paramount SDX2 covers. They will expire July 2025. They must be replaced and a new PDSC form submitted to the Health Department and approved before that date. If this is not done prior to the next season of pool permits a new permit will not be issued to operate the pool until it is done. Christopher Elmore 704-507-6814
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Observed old waterway 640-8240 equalizer line covers still in place in the pool. These expired in June 2024. They do not appear to have been replaced and there is no PDSC paperwork submitted for replacement. They must either be replaced, or all of the pool equalizer lines can be plugged as per the state recommended process. Pool is closed by the Health Department until this issue is resolved as expired equalizer lines covers are a suction hazard violation.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
.2537(14) Keep pool surface and pool floor free of debris. Observed the pool interior soiled. Clean the pool walls. Observed tile missing from skimmer and some plaster damage at one of the skimmers.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed stair handrail to be loose and in need of securing.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed body hook to be pinned under a large piece of equipment on the pool deck. It was recovered and put back into place.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Observed double doors leading out to the pool deck to be not fully self-latching. They close, but do not reliably engage the latch.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed high tables and stools on the side of the pool next to the restaurant to be too close to the pool. (4-5 feet). This is an issue that has been verbally addressed several times in the course of pool inspection. These tables and stools may no longer be in this area. They shall be moved to another part of the deck well away from the water, or they need to be removed from the deck entirely.

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Apr 9, 2024 4 demerits · 1 violation
Inspector comments: Waterway Equalizer covers will expire on 6/23/2024. They must be replaced and a new PDSC form submitted to the Health Department and approved before that date.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed damaged plaster at one skimmer on the wall. Repair any such damage. No Permit Action taken.

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Sep 19, 2023 10 demerits · 3 violations
Inspector comments: I.T.S. Issued. Deadline is 10/19/2023. Failure to correct items by the deadline will result in the closure of the pool until the violations are resolved. The 2 Waterway 640-8240X EQ line covers in the pool will expire in June 2024. They will need to be replaced with an appropriate cover prior to the expiration date and the PDSC paper work will have to be turned into the Health Department for approval prior to that date.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. .2535 (11) The pool operator shall inspect the pool at least daily and maintain written records. Observed only partial records kept since a least May 2023. Observed no records kept for September 2023. Proper records must be kept. I.T.S. Issued.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed step railing to be broken and loose. Repair this railing.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed deck doors not fully self-closing and fully self-latching. .2537(b) All gates and doors shall be self-closing, self-latching. I.T.S. Issued.

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Apr 13, 2023 12 demerits · 3 violations
Inspector comments: POOL HAS PASSED INSPECTION AND BEEN ISSUED THE PERMIT DECAL. PAPER PERMIT WILL BE AVAILABLE ON-LINE AT THE HEALTH DEPARTMENT WEBSITE. DISPLAY THE PERMIT AND DECAL AT THE POOL DECK AREA. POOL HAS 2 WATERWAY 640-8240 EQ LINE COVERS ON THE WALLS. THEY EXPIRE JUNE 2024. THEY MUST BE REPLACED AND THE PDSC DOCUMENTS SUBMITTED TO AND APPROVED BY THE HEALTH DEPARTMENT PRIOR TO EXPIRATION.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH to be 6.9. Corrected to 7.3 -CDI
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed stair handrail to be loose. Tighten handrail.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2512(c) Over the rim fill spout shall be located under the diving board or within six inches of a ladder or handrail. Observed removable fill spout left in place not in compliance with rule. Spout was removed and hole plugged with plug that did not exceed the 1/2 inch offset. -C.D.I.

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Oct 5, 2022 12 demerits · 3 violations
Inspector comments: Intent to suspend for chlorine pump shut off. Return visit in 30 days. Call Chris Sells with questions at 704 576 8678
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Maintain Total Alkalinity and Cyanuric Acid weekly. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed buildup on pool wall and on waterline tile. .2537(14) Keep pool surface and pool floor free of debris.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed no switch installed on chlorine pump to prevent automatic feeding when pump is not operational .2535(6) Automatic chlorine and bromine feeder pumps shall be automatically prevented from operating when the circulation pump is not in operation. Intent to suspend

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May 26, 2022 10 demerits · 4 violations
Inspector comments: Verified new PDSC information.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Original construction. If repaired/replaced, install per mfg. instructions and NSF approval.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet due to cooler leak. Keep pump room floor dry.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
No check valve on fill line to pool. Original construction. Check valve shall be provided meeting rule of ASSE standards.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No hose bib in pool restrooms. Provide hose bib with backflow prevention device.

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May 26, 2021 28 demerits · 8 violations
Inspector comments: 15 - Ring buoy with some damage to the float. 1 week given for repair. Will follow-up. Permit will be suspended if not replaced. 16 - Meshing on gates/fencing >1/2" x 1/2". Repair prior to 2022 operating season. Meshing shall be 1/2"x1/2" within 18 of latch mechanism. 29 - Mirrors could not be verified as shatterproof. Mirrors in restrooms shall be shatterproof. Provide Light Reflectance value for blue paint on pool floor. If LRV is not greater than 50%, repair will be required to meet rule requirements. Provide prior to 2022 operating season. Charlie McCray present during the inspection. No signature due to covid restrictions. Permit issued for no night swimming. If seeking night swimming approval, contact Katie Rudisill at 704-309-5494 to schedule a visit after dusk.
#3 · Water quality: pool water pH −6
Pool pH at 7.0. Corrected to 7.2 during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No log book and some test kit reagents expired. Pool has been closed and has not been maintaining records. Maintain daily record keeping for chlorine, pH and main drain checks. Record total alkalinity and cyanuric acid weekly. Replace test kit reagents.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer with debris. Emptied during the inspection.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Damage to deck drain in one location. Filled to eliminate hazard during the inspection. Some pool furniture <4 ft. to pool edge. Maintain 6 ft. clearance around the pool in all areas.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. Original construction. If repaired/replaced, install per mfg. instructions and NSF approval.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet due to cooler leak. Keep pump room floor dry.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
No check valve on fill line to pool. Original construction. Check valve shall be provided meeting rule of ASSE standards.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No hose bib in pool restrooms. Provide hose bib with backflow prevention device.

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Jul 16, 2020 0 demerits · 0 violations
Inspector comments: Observed emergency phone blocked by planter. Move planter prior to opening. Permit restriction: Roll up doors required to be locked closed. Contact Chris Sells 704 576 8678 for with question or for guidance on installing fencing at roll up doors. Will Bowen present duirng inspection. No signature due to COVID19 social distancing requirements.

No violations were recorded for this inspection.

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May 9, 2019 14 demerits · 3 violations
Inspector comments: Body hook not easily accessible, stuff stored in front of it. Ensure safety equipment is easily accessible. Permit issued with the following conditions: No night swimming. No glass allowed on the pool deck. Roll up doors to craft city can be opened, no glass is permitted in this area apart from glass bottles behind the bar.
#3 · Water quality: pool water pH −6
pH 7.0. .2535(1) Maintain pH at 7.2 to 7.8. Corrected to 7.2.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent Total Alkalinity or Cyanuric Acid checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections and pool water maintenance. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Maintain CYA at no more than 100ppm. Checked yesterday but not recorded.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Water level above the skimmers. .2518(k) Water level shall be maintained to assure skimmers are operable. Corrected by operator.

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “SHERATON HOTEL CHARLOTTE” or State ID 2060530483). Inspection type (routine vs. follow-up) is not published in the county's data.