40demerits
AVANA RESERVE
1315 CAMERON MATTHEWS DRIVE, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530502
Latest result40 demerits
Last inspectedAug 18, 2026
Inspections on record16
On record sinceMay 17, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 17, 2019Lower is betterAug 18, 2026
Inspections & violations
Aug 18, 2026 40 demerits · 11 violations
Inspector comments: Issued Immediate Suspension for water quality. Pool must remain closed with signage posted at every bather entrance until suspension is lifted by Health Dept. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension.
“E” status
Other permit items to verify at return visit include: testing automatic feeder turns off with pump (not checked), records, weirs, depth markers, overflow grate, gates/doors self closing, self latching, signage affixed and flow meter operational.
#3 · Water quality: pool water pH −6
PH 8.0.
.2535(1) Maintain pH at 7.2 to 7.8.
*Immediate suspension item
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records available at time of inspection.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable.
*permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Weir missing.
.2518(k) Replace missing weirs.
*permit item
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Some depth markers cracked, not secure to deck, not legible. .2523(a) Provide depth markers on pool walls and pool deck next to the swimming pool.
*permit item
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladders with missing rubber end caps. Replace.
.2521 Install ladders per manufacturer instructions.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed water overflow grate missing. Replace. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair
*permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Front gate not latching at time of inspection. Clubhouse door not latching or alarmed.
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or self-closing and child protected by audible alarm.
*permit item
.2528(b) Maintain no greater than 4" under fence and/or gate (pre-May 2010). Observed some areas of fencing near back gate with greater than 4 inches of clearance. No permit action taken due to construction date of pool.
#18 · Premises: lifeguards present or warning signs posted −4
Signage not permanently affixed. .2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed.
*permit item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operation. Flow restriction 124-150 gpm.
.2518(g) A flow meter, reading in gallons per minute shall be installed per manufacturer instructions. Keep operational.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals in pump room. No 3 ft clearance. Original construction.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Restrooms needs supplies and cleaning.
.2526(m) Keep restrooms and fixtures clean and in good repair.
May 21, 2026 24 demerits · 6 violations
Inspector comments: Inspection completed with Andrew Nosal present.
Intent to suspend permit issued for items listed below. Correct these items by May 31, 2026 or the local county permit will not be issued.
1. 5 % accurate flow meter installed per manufacturers instructions on piping.
2. ‘Adults should not swim alone’ sign posted in minimum 1 inch lettering with exact wording.
3. Missing depth tile on interior pool wall near ladder.
4. Loose depth tile and no dive tile near pool ladder.
Requires 5% flow meter for 2026. Permit Restriction: Flow meter must remain operable with flow at 124 gpm to 150 gpm to meet turnover and flow restriction main drains. Suction Hazard.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.6ppm. CDI- adjusted to 1.0ppm.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
.2523(a) Provide depth markers on pool walls and pool deck next to the swimming pool. Observed one loose depth marker and ‘no dive’ marker on pool deck near ladder. Observed one depth marker on interior pool wall missing. Provide depth markers spaced no greater than 25 feet apart. Intent to suspend permit issued. Correct within 30 days or permit may be suspended.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladders with missing rubber end caps. Replace.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed water overflow grate damaged and in poor repair. Replace.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(b) Maintain no greater than 4" under fence and/or gate (pre-May 2010). Observed some areas of fencing near back gate with greater than 4 inches of clearance. No permit action taken due to construction date of pool.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Adults should not swim alone." in 1" lettering. Observed this sign not posted on pool deck. Provide. Intent to suspend permit issued.
Sep 24, 2025 14 demerits · 4 violations
Inspector comments: Inspection completed with Cecilio Castillo present.
Note- intent to suspend permit issued for non operational flow meter. Correct within 30 days. Contact Eli Freese at 704.621.2298 with questions.
Permit restriction - flow meter must remain operable with flow at 124 to 150GPM to meet turnover.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed one ladder with one missing rubber end cap.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed one damaged overflow grate.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(b) Maintain no greater than 4" under fence and/or gate (pre-May 2010). Observed some areas of fencing near back gate where there is between 7-10 inches of clearance. Pool built prior to 2010 so no permit action required.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed flow meter non operational. Intent to suspend permit as there is a flow restriction on this pump. Correct within 30 days.
Apr 29, 2025 14 demerits · 4 violations
Inspector comments: Inspection completed with Cecilio Castillo present.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 missing weir out of 5 total.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed one ladder with a missing rubber end cap.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed one missing overflow grate.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(b) Maintain no greater than 4" under fence and/or gate (pre-May 2010). Observed approximately 7 inches of clearance underneath fencing near back gate. Pool built prior to 2010 so no permit suspension issued.
Oct 24, 2024 28 demerits · 6 violations
Inspector comments: Inspection completed with Cecilio Castillo present.
Permit suspended for items listed below.
1. Emergency phone unable to connect to 911.
2. Chlorine at 0.4ppm.
Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool. Ensure records are maintained daily when pool is open (including weekends) otherwise a 30 day intent to suspend the permit may be issued.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.4 ppm. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed inadequate record keeping for October, 2024.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed no cap on vacuum suction line on pool wall. CDI- cap was reattached.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed ring buoy in poor repair. CDI- replaced.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone unable to connect to 911. Permit suspended.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(l) Provide toilet paper and dispensers in restrooms. Observed no toilet paper in mens or women’s restrooms.
May 10, 2024 14 demerits · 3 violations
Inspector comments: Inspection completed with Cecilia Castillo present.
Immediate suspension issued for the following items:
1. Emergency phone non operational.
2. No pool drain suction compliance form (PDSC) submitted to health department for new pump that was installed in April, 2024.
An electrical inspection must also be completed prior to permit issuance.
An in field plan review document must be submitted to the health department.
Once the above items are corrected. Contact Eli Freese at 704.621.2298 to verify and lift permit suspension.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
.2539(c) All pools, prior to permit issuance, shall provide documentation to the Department to verify suction outlet safety compliance. No PDSC form submitted for new pump installation. Submit new pool drain suction compliance form to health department for review and approval. Permit suspended.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Phone was not able to connect to 911. Permit suspended.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator. Observed pump room unlocked.
Oct 11, 2023 32 demerits · 7 violations
Inspector comments: Inspection completed with Cecilio Castillo present.
Intent to suspend permit issued for gate not self-latching and missing depth marker. Correct within 30 days or permit may be suspended.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.0ppm. CDI- adjusted to 1.5 ppm through chlorinator.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed ph at 8.2. CDI- adjusted to 7.2.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
.2523(b) Provide depth markers spaced not to exceed 25 feet when measured along the perimeter of the pool. Observed 1 missing depth marker near gazebo. Intent to suspend issued.
Observed loose depth marker not affixed to pool deck.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder with 1 missing end cap.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed rope connected to ring buoy badly knotted. CDI- repaired.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed one gate nearest pump room not self-latching.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed non-functional flow meter.
May 9, 2023 6 demerits · 2 violations
Inspector comments: Inspection completed with Cecilia Castillo.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladders with missing rubber end caps. Replace.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed vacuum cap/cover not secured to vacuum port. CDI- repaired.
Sep 20, 2022 16 demerits · 5 violations
Inspector comments: POOL IS NOT APPROVED FOR NIGHT SWIMMING. POOL CANNOT BE OPEN BEFORE DAWN OR AFTER DUSK WITHOUT NIGHT SWIMMING APPROVAL FROM THE HEALTH DEPARTMENT CONTACT C. ELMORE AT 704-507-6814 FOR MORE INFORMATION IF NEED.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
Observed gaps in the log book. Keep the log book properly. No permit action taken.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 weir missing out of 5 total. Replace the weir. No permit action taken.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder missing rubber bumper foot. Replace the foot.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence not to current specifications due to gaps under and through the fence. Fence built prior to 2010. No permit action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at the backwash line.
Apr 4, 2022 10 demerits · 3 violations
Inspector comments: CPO agreed to email of the report.
I.T.S. Issued for magnetic gates needing battery backup.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed main drains not on the daily check list. C.D.I. Main drains were added to the list.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence to be not up to current requirements. Fence built prior 2010. No permit action taken.
Observed gates to be changed to magnetic locks. Locks must be on battery backup so that if power fails gates can still lock and be opened. I.T.S. issued, deadline is May 4th 2022.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at the backwash line.
Jul 28, 2021 10 demerits · 3 violations
Inspector comments: CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Cyanuric Acid not to exceed 100ppm.
Observed gaps in the records where the log book is not being kept on the weekends. Testing and records must be performed every day the pool is open for swimming.
I.T.S. Issued. Keep records properly. Compliance deadline 8/27/2021. C. Elmore will visit the site on or about that date to evaluate compliance. Failure to correct this violation will result in the closure of the pool.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence not built to current specification with regards to height and gaps. Fence built prior to 2010. No Permit Action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at the backwash line.
Jan 19, 2021 14 demerits · 4 violations
Inspector comments: “issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed gaps in Cyanuric Acid and Total Alkilinity in the last 2 months. All other entries were present. CPO was corrected and advised of issue. -CDI No Permit Action taken.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed vacuum fitting not to have a complete cap. Cap was found and installed. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence to be built prior to 2010. Fence has gaps and structures that are not up to current spec. No Permit Action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap at back wash line.
Sep 2, 2020 10 demerits · 3 violations
Inspector comments: OBSERVED 911 CALL BOX TO HAVE A CALL BACK NUMBER (704-849-7207) THAT DOES NOT RING BACK TO THE CALL BOX. INSTEAD IT RINGS BACK TO THE MAIN OFFICE. THE CALL BACK NUMBER MUST RING BACK TO THE CALL BOX.
Call back number and address must be both properly posted and on file with local 911. Call back number must ring back the call box for voice communication with the box. The call box was also noted to have significant static on the line which made it difficult to hear voices on the line. The static was not so bad as to prevent communication, so the box did function, but the static should be corrected before it gets worse to the point it make the line unsuitable for emergency communication. C. Elmore will follow-up on or around 9/16/2020 regarding corrections to the box and the call-back phone number.
POOL IS NOT APPROVED FOR NIGHT SWIMMING. IF NIGHT SWIMMING IS DESIRED, A NIGHT SWIMMING EVALUATION MUST BE PERFORMED. CONTACT C. ELMORE AT 704-507-6814 FOR THIS EVALUATION IF NIGHT SWIMMING IS DESIRED.
“issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed vacuum line missing a cover. Cover was provided. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gaps under and through the fence greater than 4 inches. Fence was built prior to 2010. No permit action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at back wash line.
Jun 8, 2020 14 demerits · 4 violations
Inspector comments: C. Elmore evaluated the gauges set up for demonstrating TDH on the system. The systems was backwashed with C. Elmore present and then put into service. The PSI gauge read 20PSI for the discharge pressure, the vacuum gauge read 15.5 In. Hg.
Using the formula (discharge pressure reading x2.31)+(Suction pressure reading x1.13)=TDH, C. Elmore got a TDH of 63.72 for this system. As this is greater than the reported TDH 56.37 the system does not currently present a suction hazard with the drain covers installed.
PAPER PERMIT WILL BE AVAILABLE ON-LINE SO THAT IT CAN BE PRINTED OUT BY THE FACILITY MANAGEMENT. IT MUST BE PRINTED OUT AND POSTED WHERE IT IS VISIBLE FROM THE POOL DECK AREA.
STICKER ISSUED. POOL IS NOT APPROVED FOR NIGHT SWIMMING. IF NIGHT SWIMMING IS DESIRED, A NIGHT SWIMMING EVALUATION MUST BE PERFORMED. CONTACT C. ELMORE AT 704-507-6814 FOR THIS EVALUATION IF NIGHT SWIMMING IS DESIRED.
“issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141 or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no section for checking main drains on a daily basis on the log sheet. Main drains as a daily check was added as a section to the log sheet. -CDI.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladders to be missing their rubber bumper feet. Provide them.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed vacuum line missing a cover. Cover was provided. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gaps under and through the fence greater than 4 inches. Fence was built prior to 2010. No permit action taken.
Sep 23, 2019 16 demerits · 4 violations
Inspector comments: POOL IS NOT PERMITTED FOR NIGHT SWIMMING.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
OBSERVED THROW ROPE ROTTED TO BREAKING POINT. NEW ROPE WAS PROVIDED AND MADE 30FT. LONG FOR THIS POOL. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED FENCE NOT TO CURRENT SPEC. CONSTRUCTED PRIOR TO 2010. GAPS GREATER THAN 4 INCHES IN SOME SPOTS. FOOT HOLDS PRESENT. NO PERMIT ACTION TAKEN.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
OBSERVED "NO DIVING" TILE BROKEN WITH A LARGE DIVOT UNDER THE BROKEN CORNER. THE TILE IS SHAPR AND THE DIVOT GREATER THAN 1/2 INCH DEEP. REPLACE THE TILE WITH CORRECT RED, WHITE, AND BLACK "NO DIVING TILE AND FIX DIVOT. I.T.S. ISSUED.
#27 · Equipment room: filter backwash discharged through an air gap −2
NO BACKWASH AIR GAP PROVIDED.
May 17, 2019 14 demerits · 3 violations
Inspector comments: G.C. NO AIR GAP AT BACKWASH
POOL PERMIT WILL BE ISSUED.
POOL IS NOT APPROVED FOR NIGHT SWIMMING.
POOL MAY OPEN FOR SWIMMING.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
OBSERVED "NO DIVE" MARKER MISSING. THIS RESULTED IN MORE THAN 25 FEET BETWEEN MARKERS. -CDI NEW MARKER ADDED.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
OBSERVED THROW ROPE TO BE 28 FEET LONG. ROPE CORRECTED TO 30 FEET. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED FENCE OUT OF CURRENT SPEC. AS TO HORIZONTALS, GAPS >4" UNDER THE FENCE, AND FOOT HOLDS. POOL WAS BUILT PRIOR TO 2010. NO PERMIT ACTION TAKEN.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “AVANA RESERVE” or State ID 2060530502). Inspection type (routine vs. follow-up) is not published in the county's data.