46demerits
PACES POINTE - FAMILY
10516 PACES AVE, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530506
Latest result46 demerits
Last inspectedOct 6, 2026
Inspections on record15
On record sinceJun 7, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jun 7, 2019Lower is betterOct 6, 2026
Inspections & violations
Oct 6, 2026 46 demerits · 13 violations
Inspector comments: Immediate suspension issued for water quality. Pool MUST REMAIN CLOSED with signage posted until suspension is lifted by Health Dept. Contact Marie Daley
at 704-507-6806 when in compliance to lift suspension.
Other permit items to check on return visit include: records, test kit, pool floor clean, fence gap at replaced area less than 4”, spare pump basket.
Contrasting color band at steps greater than 2” from pool wall. Depth markers fading in some areas. Requires repair for 2027 permit.
Emergency phone callback faded, advised making more visible.
Motors have been replaced, per operator over 6 years ago. Ensure permits were pulled.
No night swimming. Pool not heated.
Inspection with Ryan Mobley and Alex DeCristo
“E” Immediate Suspension status
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0 ppm at time inspection.
.2535(4) Maintain chlorine at least 1.0 ppm through NSF approved chlorinator.
*Immediate suspension issued
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since August 17 on day of inspection, October 6 and all reagents expired in kit by pool. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable.
.2535(11) Provide weekly recordings for cyanuric acid and total alkalinity.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(10) Provide test kit capable of measuring disinfectant level, pH, cyanuric acid and total alkalinity.
*Permit item
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Debris and leaves on pool floor and on main drains.
.2537(14) Keep pool surface and pool floor free of debris.
*permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed debris in skimmer baskets.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator cleaned and corrected.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Observed depth markers faded in some areas of pool deck. Correct prior to issuance of 2027 operating permit. .2523(c) Depth markers shall be 4 inches in height and of a contrasting color with the background, clearly visible.
*Permit item
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder missing grip tread on foothold.
.2521(b) Ladders shall have slip-resistant tread.
#13 · Pool maintenance: contrasting band on steps and benches −4
Contrasting color bands more than 2” from pool wall. .2521(b) Provide at least 2" contrasting color band to edge of stair treads.
Repair for 2027 permit.
*permit item
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Rope and buoy tangled on ground and hook not attached to pole at time of inspection. .2530(a) Lifesaving equipment should be conspicuously and conveniently located.
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length.
Operator secured hook to correct pole and placed buoy with attached rope in conspicuous, accessible location. Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Some gates not latching at time of inspection. Gap in fence by right of side gate greater than 7” where tree fell.
.2537(b) All gates and doors shall be self-closing, self-latching. Operator adjusted to self-close, self-latch. Corrected.
.2528(a) Provide no openings in fence and/or gate that allows passage of a 4” inch diameter sphere. This is new section of fence so should be corrected.
*Permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak in housing and on bend at return pipe. Storage around equipment in pump room. Chemicals in equipment room. Hose bib missing backflow prevention device by restrooms/pump room. Bag of chemicals busted in chemical room, not designated as chemical storage. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2533(g) Provide a hose bib with backflow prevention device within 50 ft. of the equipment room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up.
Operator repaired leak at return line. Original construction. Pool built 1988.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Labels faded on piping.
.2518(d) Piping and valves shall be labeled with color codes with a legend or labels. Operator labeled and corrected.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower off at time of inspection and within closed wading pool area.
.2526(h) Shower(s) shall be provided.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Restroom missing toilet paper, paper towels/hand drying and toilet paper dispenser broken off wall.
.2526(l) Provide toilet paper and dispensers in restrooms.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Apr 16, 2026 18 demerits · 4 violations
Inspector comments: Inspection completed with Jaxon Goldenberg Sheets present.
Permit suspension issued for Non operational emergency phone. Once repaired, contact Eli Freese at 704.621.2298 to verify and reopen pool.
Note- depth markers fading around pool deck. Repair/replace prior to issuance of 2027/2028 operating permit.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
.2523(c) Depth markers shall be 4 inches in height and of a contrasting color with the background, clearly visible. Observed depth markers faded in some areas of pool deck. Correct prior to issuance of 2027 operating permit.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed rope at 42 feet. CDI- corrected to 40 feet.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone non operational. Immediate suspension issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
.2526(l) Provide toilet paper and dispensers in restrooms.
Observed no toilet paper or soap in restrooms.
Oct 8, 2025 24 demerits · 6 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Note - observed contrasting color band on steps faded and in poor repair. Repaint prior to issuance of 2026-2027 permit issuance.
Intent to suspend permit issued for the following items listed below.
1. Gates not self-closing and/or self-latching.
2. Underwater light not securely affixed to wall and offset from outlet.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed weekend water quality records not being recorded. Ensure this is done daily (including weekends) if pool is open.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed underwater pool light not securely affixed to wall and offset from wall fitting. Intent to suspend permit issued. Correct within 30 days.
#13 · Pool maintenance: contrasting band on steps and benches −4
.2521(b) Provide at least 2" contrasting color band to edge of stair treads. Color band faded and in poor repair. Repaint prior to issuance of 2026-2027 permit.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed 2 gates not self-closing and/or self-latching. Intent to suspend permit issued. Correct within 30 days.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non operational. CDI- repaired and fully operational by end of inspection.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(l) Provide toilet paper and dispensers in restrooms. Observed no toilet paper in either restroom.
.2526(j) Provide soap and soap dispenser, no glass, at each sink. Observed no soap in restrooms.
Apr 16, 2025 18 demerits · 6 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Note: repair/repaint contrasting color band on steps prior to issuance of 2026-2027 pool permit. Band is faded.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed records not being maintained on weekends for month of April, 2025. March 2025 records were adequate. Ensure records are maintained every day that the pool is open to residents.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed debris accumulation inside skimmers. CDI- baskets emptied.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder missing grip tread on foothold and one ladder rung in poor repair.
#13 · Pool maintenance: contrasting band on steps and benches −4
.2521(b) Provide at least 2" contrasting color band to edge of stair treads. Observed contrasting color band worn and hard to see in some areas of stairs. Repair/repaint prior to issuance of 2026-2027 pool permit.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2526(a) Provide at least one sink and toilet for residents and guests if furthest unit is more than 300 feet from the pool at hotels, motels, condominiums and apartments. Observed restrooms locked when pools are open to residents.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(m) Keep restrooms and fixtures clean and in good repair. Observed 1 toilet in womens restroom in poor repair.
Oct 9, 2024 10 demerits · 2 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Permit suspended for emergency phone non operational. Once repaired, contact Eli Freese at 704.621.2298 to verify and reopen pool.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed underwater light not securely affixed to wall.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone non operational. Permit suspended.
Apr 16, 2024 14 demerits · 3 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Intent to suspend permit issued for underwater light not securely attached to wall. Repair and contact Eli Freese at 704.621.2298 to verify.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed underwater pool light not securely attached to wall. Intent to suspend issued. Correct within 30 days.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed phone number not posted. CDI- posted.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed non operational flow meter.
Oct 17, 2023 24 demerits · 5 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Immediate suspension issued for low pH at 7.0 and emergency phone non-operational. Contact Eli Freese at 704.621.2298 when corrected to verify and reopen pool.
Ensure records are recorded on weekends or an intent to suspend the permit will be issued.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 7.0. Immediate suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no records being kept no weekends. Correct or an intent to suspend the permit will be issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed gate not self-latching. CDI- repaired
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non-operational. Immediate suspension issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed flow meter non-operational.
Apr 11, 2023 10 demerits · 2 violations
Inspector comments: Inspection completed with Ryan Mobley present.
Pool permit suspended for ring buoy beckets in poor repair.
NOTE: Observed drain covers and equalizer line coverings replaced. No PDSC paperwork has been submitted and approved by the Health Department. Ensure paperwork is submitted and approved in addition to above items prior to reopening pool.
Contact Eli Freese at 704.621.2298 once above items are in compliance to verify and reopen pool.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed ring buoy beckets in poor repair. Immediate suspension issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed flow meter non-operational.
Sep 21, 2022 16 demerits · 4 violations
Inspector comments: POOL IS CLOSED TO SWIMMING BY ORDER OF THE HEALTH DEPARTMENT. CONTACT C. ELMORE WHEN THE CORRECTIONS ARE MADE. 704-507-6814
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed fence not built to current specifications. Fence built prior to 2010. No permit action taken.
#22 · Premises: emergency telephone provided −6
Observed 911 to give address of 10501 Paces Ave. rather than 10516 Paces ave. 10501 is the address for the other pool on the property. Pool is closed to swimming. I.S. Issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational.
.2518(e) Provide a spare basket for pump.
Observed flow meter to be stuck. Correct flow meter.
Observed no spare pump basket. provide spare basket.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at the backwash lines in the pump room.
Apr 28, 2022 6 demerits · 2 violations
Inspector comments: NO FAILURE VIOLATIONS NOTED.
POOL HAS PASSED INSPECTION AND BEEN ISSUED THEIR PERMIT STICKER.
PAPER PERMIT WILL BE AVAILABLE ON-LINE FOR DOWNLOAD AND PRINTING AT OUR POOLS WEBSITE.
POST PERMIT AND STICKER WERE VISIBLE AT POOL AREA.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence not built to current spec. Fence built prior to 2010. No permit action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap at backwash line.
Sep 15, 2021 28 demerits · 6 violations
Inspector comments: CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
#3 · Water quality: pool water pH −6
Observed pH to be 7.0. Safe range is 7.2-7.8. IS issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
pH, chlorine, and main drains must be checked once a day and recorded every day the pool is open. Total Alkalinity and Cyanuric Acid (if Cyanuric Acid is in use) must be checked once a week, 100ppm maximum for Cyanuric Acid. Observed gaps in the log book record. Keep proper records for all daily and weekly requirements.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Observed vacuum line to be open and on. Line was shut off and secured. -CDI
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence not up to current specifications. Fence built prior to 2010. No Permit Action taken.
#22 · Premises: emergency telephone provided −6
Observed kings III box non-functional. Box speaker appears not to function. Box must function and have a working call-back number that is posted with local 911 service along with the proper address. Proper address and call-back number must be correct and on file with local 911. PERMIT SUSPENDED POOL CLOSED TO SWIMMING. Contact C. Elmore when correction is made. Box must function. Pool cannot open back up until after the Health Department verifies corrections.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash line has no air gap.
May 26, 2021 6 demerits · 2 violations
Inspector comments: CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
POOL HAS PASSED INSPECTION AND BEEN ISSUED THEIR PERMIT STICKER.
PAPER PERMIT WILL BE AVAILABLE ON-LINE FOR DOWNLOAD AND PRINTING AT OUR POOLS WEBSITE.
POST PERMIT AND STICKER WERE VISIBLE AT POOL AREA.
CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder treads to be loose such that treads could move and cause a loss of support while under load. -CDI Items were tightened during the inspection.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence not up to current specifications. Fence built prior to 2010. No Permit Action taken.
Jul 10, 2020 6 demerits · 2 violations
Inspector comments: NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING.
PAPER PERMIT WILL BE AVAILABLE ON-LINE SO THAT IT CAN BE PRINTED OUT BY THE FACILITY MANAGEMENT. IT MUST
BE PRINTED OUT AND POSTED WHERE IT IS VISIBLE FROM THE POOL DECK AREA.
STICKER ISSUED. POOL IS NOT APPROVED FOR NIGHT SWIMMING. IF NIGHT SWIMMING IS DESIRED, A NIGHT
SWIMMING EVALUATION MUST BE PERFORMED. CONTACT C. ELMORE AT 704-507-6814 FOR THIS EVALUATION IF NIGHT
SWIMMING IS DESIRED.
“issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141 or subsequent
Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed some gaps through and under the fence that were greater than 4". Fence built prior to 2010. No Permit Action taken.
#27 · Equipment room: filter backwash discharged through an air gap −2
Observed no air gap at the backwash line.
Aug 28, 2019 18 demerits · 4 violations
Inspector comments: CONTACT C. ELMORE AT 704-507-6814 WHEN ALL PERMIT SUSPENSION ITEMS ARE CORRECTED. POOL CANNOT REOPEN FOR SWIMMING WITHOUT HEALTH DEPARTMENT FOLLOW-UP VISIT AND APPROVAL BEFOREHAND.
FILL SYSTEM FOR THIS POOL MAY HAVE BEEN DISABLED SUCH THAT FILLING IS ONLY POSSIBLE WITH A HOSE. HEALTH DEPARTMENT WILL FOLLOW-UP ON THIS ISSUE. IT IS POSSIBLE THAT THE FILL SYSTEM MAY HAVE TO BE RE-INSTALLED TO COMPLY WITH POOL RULES.
#2 · Water quality: disinfectant residual provided by −6
OBSERVED CHLORINE TO BE 0.1PPM OR LESS IN THE POOL. 1.0PPM IS REQUIRED MINIMUM FOR A POOL. OBSERVED DISINFECTANT FEEDER SYSTEM TO BE CURRENTLY NON-FUNCTIONAL. I.S. ISSUED AND POOL WAS CLOSED TO SWIMMING BY THE HEALTH DEPARTMENT. DISINFECTANT CANNOT BE HAND FED FOR NORMAL OPERATION, IT MUST BE FED INTO THE POOL THROUGH THE DISINFECTANT SYSTEM FOR NORMAL OPERATION WITH THE POOL OPEN FOR SWIMMING.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
OBSERVED 1 WEIR MISSING OUT OF 3 SKIMMERS TOTAL. NO PERMIT ACTION TAKEN. REPLACE THE WIER.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED A GAP IN THE FENCE DUE TO DAMAGE. REPAIR THE FENCE. FENCE WAS CONSTRUCTED PRIOR TO APRIL 2010. NO PERMIT ACTION TAKEN.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
OBSERVED THE POOL PUMP TO HAVE THE GROUND WIRE DISCONNECTED FROM THE PUMP. WIRE COULD NOT BE CONNECTED BY STAFF MEMBER DURING INSPECTION. IF THIS PUMP WAS CHANGED WITHOUT PROPER ELECTRICAL INSPECTION OR PERMITS, THE ISSUED MAY HAVE TO BE RESOLVED WITH THE PROPER CODE ENFORCEMENT DEPARTMENT. THE PUMP WAS ALSO DAMAGED AS THE CAPACITOR WAS DISLODGED FROM THE HOUSING AND ONE OF THE WIRES WAS DISCONNECTED. THE DISCONNECTED GROUNDING WIRE MAY PRESENT AN ELECTRICAL HAZARD. I.S. ISSUED. REPAIR THE PUMP. IF THE PUMP IS REPLACED NOTIFY THE HEALTH DEPARTMENT AS A NEW P.D.S.C. FORM MAY BE REQUIRED.
Jun 7, 2019 2 demerits · 1 violation
Inspector comments: No night swimming.
#27 · Equipment room: filter backwash discharged through an air gap −2
.2513(b) Filter backwash shall be discharged through an air gap. No air gap at backwash dishcarge.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “PACES POINTE - FAMILY” or State ID 2060530506). Inspection type (routine vs. follow-up) is not published in the county's data.