24demerits
PROVIDENCE ROW
5350 PINEHURST PARK DR, Charlotte, NC 28211
Year-Round Swimming Pool · NC permit/State ID 2060530513
Latest result24 demerits
Last inspectedOct 8, 2026
Inspections on record16
On record sinceApr 26, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 26, 2019Lower is betterOct 8, 2026
Inspections & violations
Oct 8, 2026 24 demerits · 7 violations
Inspector comments: Issued 30 day Intent to Suspend (ITS) for gate, replace flitting on sunshelf, provide spare pump baskets, keep flow meter operational. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
Night Swimming needs verification sent before dawn, after dusk or onsite visit for re-certification. Expired 5/9/2026. Must verify lighting is sufficient to see bather entrances, pool water, floor, main drains, emergency equipment and deck clearance.
Pool not heated.
Work has been done in pump room. Electrical permits have not been passed/been approved. Ensure electrical permits are passed and any required paperwork is submitted for approval. Permit will not be issued 2027 permitting season without approved permits. Advised keeping pool voluntarily closed until all issues addressed.
“W” ITS status
*Note: Unable to accurately identify PDSC information due to lack of correct labeling/unapproved electrical changes in pump room and operators unaware of changes. Note in file indicated in field plan review was needed for changes and one staff member indicated a motor change recently. Possible pump changes. Took photos and will follow up with pool seniors, supervisors and property management.
There does not appear to be imminent hazard or suction issue. Appears to be written documentation missing/incorrect and changes made without approval on electrical and labeling side.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder with missing step. Replace. .2521 Install per manufacturers instruction
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One bubbler fitting missing on sunshelf. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
*permit item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Front gate not latching and stuck on concrete when opened fully.
.2537(b) All gates and doors shall be self-closing, self-latching.
*permit item
#22 · Premises: emergency telephone provided −6
Phone number missing on pool phone information.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Operator added number and corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operational. No spare pump basket.
.2518(g) A flow meter, reading in gallons per minute shall be installed per manufacturer instructions.
.2518(e) Provide a spare basket for pump.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Items within 3 foot of equipment. Dry bag of chemicals on floor in chemical storage.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2534(4) Provide provisions for dry storage in waterproof containers or above the floor on shelves, pallets or dollies.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Pipes not clearly labeled.
.2518(d) Piping and valves shall be labeled with color codes with a legend or labels.
Apr 13, 2026 10 demerits · 3 violations
Inspector comments: Inspection completed with NaQuan Brown present.
Note- emergency phone number posted but difficult to read. CDI- new sign posted with legible numbers.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladder with missing step. Replace.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed no throw rope connected to buoy. CDI- rope added at 50 feet in length.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(j) Provide soap and soap dispenser, no glass, at each sink. Observed no soap in men’s and women’s restrooms.
Sep 18, 2025 10 demerits · 2 violations
Inspector comments: Inspection completed with Na’Quan Brown.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 missing weirs. Replace.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Observed beckets on buoy in poor repair. CDI- buoy replaced.
Mar 27, 2025 20 demerits · 4 violations
Inspector comments: Inspection completed with Nick Jeffries in maintenance present.
Intent to suspend permit issued for inadequate record keeping. Correct within 30 days or permit may be suspended.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 7.0. CDI- adjusted to 7.2.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no record keeping of main drain safety checks being recorded daily. Intent to suspend permit issued.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 of 6 weirs missing.
Observed 1 floor return missing on sun shelf. Replace.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone non operational. CDI- repaired and working properly by end of inspection.
Oct 15, 2024 14 demerits · 3 violations
Inspector comments: Inspection completed with Nick Teal present.
Permit suspended for non operational emergency phone. Contact Eli Freese at 704.621.2298 once corrected to verify and reopen pool.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed daily main drain checks not being recorded for October, 2024.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed debris accumulation on inside rim of skimmers.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone non operational. Permit suspended.
Mar 13, 2024 8 demerits · 2 violations
Inspector comments: Inspection completed with Franklin Moffitt present.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed debris in skimmers. CDI- cleaned.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed one gate next to pump room not self-closing fully. CDI- repaired.
Dec 7, 2023 0 demerits · 0 violations
Inspector comments: Inspection completed with Franklin Moffitt present.
No violations noted during inspection.
Observed chlorine in excess of 10.0ppm. Recommended lowering chlorine.
No violations were recorded for this inspection.
Apr 4, 2023 2 demerits · 1 violation
Inspector comments: Inspection completed with Frankie Moffitt and Devin Smith present.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2526(h) Shower(s) shall be provided. Observed shower non-operational.
Aug 9, 2022 14 demerits · 4 violations
Inspector comments: Observed broken fence next to gate on side closest to equipment room. Verified drain cover and pump matched PDSC form.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed PH at 7.9. CDI: PH adjusted to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed most skimmer baskets full of debris. CDI: Baskets were emptied by pool operator. One skimmer weir missing.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Observed chemicals being stored in chemical storage room in a manner conducive to reacting with each other. Also observed chemicals being stored in equipment room such as bug spray. Intent to suspend issued.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
.2518(d) Piping and valves shall be labeled with color codes or labels. Observed most pumps and piping missing labels.
Apr 26, 2022 14 demerits · 3 violations
Inspector comments: Inspection completed with Connor Crosby present.
General comment: observed area where cobblestone grouting is deteriorating. Fill-in grout in areas where missing.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity and cyanuric acid records not being kept for month of April.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Observed rope severely deteriorated. CDI- new rope placed on ring buoy.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed 1 gate rubbing against frame when closing and is therefore not self-latching. CDI- repaired.
Oct 13, 2021 10 demerits · 2 violations
Inspector comments: Inspection completed with Connor Crosby and Travis Tindal present. No signature due to COVID.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pool pH at 6.8. CDI- adjusted to 7.2.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 out of 6 total weirs missing. Replace.
Apr 29, 2021 6 demerits · 1 violation
Inspector comments: Inspection completed with David Nuno and Travis Tindal. No signature due to COVID-19.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 7.0. CDI - Corrected to 7.2.
Oct 8, 2020 4 demerits · 1 violation
Inspector comments: Inspection completed with Connor Crosby. No signature due to COVID-19.
ITS issued for record keeping. Ensure total alkalinity and cyanuric acid are recorded at least once per week.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity and cyanuric acid records not being done at least once per week. Intent to suspend permit issued.
Jan 15, 2020 4 demerits · 1 violation
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed vacuum fitting in pool wall not closed with protective covering. No suction at line during inspection. CDI- vacuum cap was installed.
Aug 21, 2019 16 demerits · 4 violations
Inspector comments: POOL CLOSED TO SWIMMING
#5 · Water quality: daily written records of water quality and test kit kept on site −4
OBSERVED "CA" LISTED AS 250PPM. STAFF MEMBER REPORTED THAT THIS MAY BE THE READING FOR CALCIUM. IN THIS SHEET "CA" STANDS FOR CYANURIC ACID. TEST CYANURIC ACID AT LEAST ONCE A WEEK. IT CANNOT BE HIGHER THAN 100PPM
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED GATE NOT SELF-CLOSING AND SELF-LATCHING. CORRECT THE GATE SO IT SELF-CLOSES AND SELF-LATCHES.
#22 · Premises: emergency telephone provided −6
OBSERVED CALL-BOX NOT TO FUNCTION. BOX MUST FUNCTION PROPERLY AND LOCAL 911 SERVICE MUST HAVE CORRECT ADDRESS AND PHONE NUMBER AND THIS INFORMATION MUST BE POSTED AT THE BOX.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
OBSERVED LEAK IN PUMP ROOM WETTING FLOOR AND IMPACTING CHEMICAL STORAGE. CORRECT THIS.
Apr 26, 2019 0 demerits · 0 violations
Inspector comments: Observed no non-compliant conditions.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “PROVIDENCE ROW” or State ID 2060530513). Inspection type (routine vs. follow-up) is not published in the county's data.