4demerits
HAMPTON INN & SUITES/TRU BY HILTON
2227 CASCADE POINTE BV, Charlotte, NC 28208
Year-Round Swimming Pool · NC permit/State ID 2060530589
Latest result4 demerits
Last inspectedApr 24, 2026
Inspections on record11
On record sinceMay 3, 2021
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 3, 2021Lower is betterApr 24, 2026
Inspections & violations
Apr 24, 2026 4 demerits · 1 violation
Inspector comments: Conducted inspection with CPO. Pool remains in good standing and on A status.
EHS Devon checked night swimming. Multiple lights out. Night swimming temporarily revoked until CPO can provide verification of light correction.
NIGHT SWIMMING VERIFIED BY HOPE M 03/21/2023 - REQUIRES RE VERIFICATION IN 2026
NOTES: 1) SALT NOT APPROVED AS PRIMARY CHLORINATION 2) FLOW METER REQUIRES AT LEAST 50GPM FOR MINIMUM TURNOVER
Const. Date: 6/18/2020 Rope Length: 30' Night Swim?: NO
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times.
Some loungers too close to pool edge. Operator moved and corrected. No permit action.
Aug 26, 2025 24 demerits · 4 violations
Inspector comments: Conducted inspection with Caesar. Immediate suspension issued for chlorine, pH, ring buoy rope, and inoperable emergency phone. Pool must remain closed. Call EHS Devon when ready to re inspection. 7049981122
Pool has heater but heater is not currently turned on.
Night swimming approved 8/5/2020 - requires re verification in 2026
Permit Restriction:
Salt not approved as primary chlorination.
Flow meter must stay functional - required at least 50gpm for minimum turnover.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.2ppm. Immediate suspension item.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. Immediate suspension item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed ring buoy rope too short at 29’. Must have ring buoy rope measuring 30’. Immediate suspension item.
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Immediate suspension item
Apr 3, 2025 0 demerits · 0 violations
Inspector comments: Conducted inspection with CPO Dana. All items in compliance. Pool remains on A status and in good standing.
No violations were recorded for this inspection.
Sep 5, 2024 14 demerits · 3 violations
Inspector comments: Inspection conducted with Cesar Ramirez.
Intent to suspend issued for missing records and missing weir. Items must be corrected within 30 days or permit will be suspended. Call EHS Devon Moeller when ready for reinspection 7049981122
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Records missing since August 23rd. Daily records must be maintained. Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. One out of two weirs missing. Weir closest to emergency phone missing. Replace missing weir. Intent to suspend item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed one of two ring buoys with rope not attached to buoy. Operator reattached and corrected. No permit action.
Apr 25, 2024 6 demerits · 1 violation
Inspector comments: Conducted inspection with CPO Dana Hobson. Flow meter was reading 40gpm. At least 50gpm must be maintained for pool turnover. Flow meter reading 70gpm after backwash. All items in compliance by end of inspection.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed one of two ring buoys with rope not attached to buoy. Operator reattached and corrected. No permit action.
Aug 21, 2023 12 demerits · 3 violations
Inspector comments: Inspection conducted with Londell Shorter. 30 day intent to suspend the permit issued for incomplete/missing daily records. A return visit will be conducted at 30 days. If records are not in compliance at that time, permit may be suspended. Call Hope McIntosh at 980-229-7549 with any questions.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. No records avialble for July or August 2022. No TA, CYA, or main drain checks documented during month of June. Chlorine, pH, main drain checks required daily. TA, CYA required at least once per week. Checks must be documented daily. *permit item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment should be conveniently located.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Throw rope on one ring buoy heavily tangled - not accessible. Same ring buoy with rope greater than 30’. Operator corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Bags of dry chemicals on floor. Liquid chemicals stored above granular chemicals. Store chemicals off of floor and in such a way to prevent reaction.
Mar 13, 2023 14 demerits · 4 violations
Inspector comments: Inspection conducted with operator, Dana Hobson. Emergency phone verified to be in compliance during inspection today. All other permit items in compliance. Suspension lifted. Pool status changed to A - open for business.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Water level shall be maintained to assure skimmers are operable. Maintain water level such that weirs and skimmers are operable. Operator to remove some water from pool.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed one of two ring buoys with rope less than 30’. Ring buoy with rope at 27’ removed from pool deck. Ring buoy with 30’ rope remains in use.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Bags of dry chemicals on floor. Liquid chemicals stored above granular chemicals. Store chemicals off of floor and in such a way to prevent reaction.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(f) At least two sinks and two toilets required for women's restroom. One of two womens restrooms out of service resulting in only one available toilet and one available sink.
Aug 31, 2022 16 demerits · 3 violations
Inspector comments: Immediate suspension issued for emergency phone. Pool MUST REMAIN CLOSED until suspension is lift by Health Dept. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension.
Will also check records at this a time
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing on days main CPO is not present.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records. Operator educating other staff to record required fields daily. Will check on return visit
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
One buoy with beckets detached, but glued on. Other buoy rope too short.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. 30’ at this pool. Removed buoy with short rope from pool deck. May replace other buoy, lack of severity does not warrant permit action at this time. Corrected.
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Immediate suspension item
Mar 22, 2022 24 demerits · 6 violations
Inspector comments: 30 Day Intent to Suspend (ITS) for pool floor, records and signage. Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
"W" ITS status
Pool heater not on at time of inspection.
Discussed seasonal permit able to operate April 1 to Oct 31. Pool is being kept closed until May, so this may be best option.
Salt not approved as primary chlorination.
Flow meter read 70 gpm at time of inspection. No Night Swimming.
Inspection with Mike Campbell
No signature due to COVID
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing main drain checks and weekly cyanuric acid.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*Permit item
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Debris on pool floor at time of inspection. .2537(14) Keep pool surface and pool floor free of debris.
*Permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmers at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
One buoy with beckets detached, other buoy new with rope too long at time of inspection.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Operator cut rope to 30' on new buoy and corrected. Removed buoy in disrepair from pool deck. Corrected.
#18 · Premises: lifeguards present or warning signs posted −4
Pool missing warning signs at time of inspection. .2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed.
*Permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals stored on ground in storage. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Oct 18, 2021 10 demerits · 3 violations
Inspector comments: Permit Restriction: 1. Salt Not Approved As Primary Chlorination 2. Flow Meter Must Stay Operational - Required At Least 50gpm For Minimum Turnover
Send verification of lighting for night swimming to Marie Daley at 704-507-6806
Inspection with Mike Campbell
No signature due to COVID
Note: If pool wishes to have deck open, but not pool. Post signage to indicate "Pool Closed" and deck amenities can remain open
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some records missing from past months.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator had all records for month at time of inspection and will ensure records are kept by others when unavailable. Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmers at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals stored on ground in storage. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
May 3, 2021 18 demerits · 5 violations
Inspector comments: Issued local permit. One light on sensor. Other lights verified. Must send verification of all lighting to Marie Daley at 704-507-6806 for Night Swimming approval.
Pool heater not on at time of inspection.
Permit Restrictions:
1. SALT NOT APPROVED AS PRIMARY CHLORINATION
2. FLOW METER MUST STAY OPERATIONAL - REQUIRED AT LEAST 50GPM FOR MINIMUM TURNOVER
3. No Night Swimming
*Note PDSC was updated to 3/4 HP pump, not 1 HP
Inspection with Mike Campbell
No signature due to COVID
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records for pool at time of inspection and old records did not have all required fields. Pool was closed at time of inspection. .2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator used correct record sheet and recorded entries for day of inspection. Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmers at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Mesh on side of gate by latch with small gap from top of fence to bottom. .2528(a) Gate latches located at less than 54" shall require the use of key, combination lock or card reader or be located on the inside of the gate at least three inches below the top of the gate with no greater than 1/2" within 18" of latch mechanism. Operator moved mesh piece over to eliminate gap. Corrected.
#18 · Premises: lifeguards present or warning signs posted −4
Pool missing warning signs at time of inspection. .2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed. Operator posted signage found in equipment room and affixed to fence. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some chemicals stored on ground in storage. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HAMPTON INN & SUITES/TRU BY HILTON” or State ID 2060530589). Inspection type (routine vs. follow-up) is not published in the county's data.