28demerits
ELLIS, THE - HIGH RISE
512 N COLLEGE ST, Charlotte, NC 28202
Year-Round Swimming Pool · NC permit/State ID 2060530616
Latest result28 demerits
Last inspectedAug 31, 2026
Inspections on record11
On record sinceJul 2, 2021
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jul 2, 2021Lower is betterAug 31, 2026
Inspections & violations
Aug 31, 2026 28 demerits · 7 violations
Inspector comments: 15 - Grab rope on ring buoy starting to degrade. Operator stated he had a new ring buoy in office. Provide new USCG approved ring buoy within 30 days. Will verify on ITS visit. Screws that attach body hook to pool rusted. Replace screws. Given 30 days.
Intent to Suspend issued for:
.2535 - provide chlorine tabs for chlorinator and replacement lid - seal broken.
.2537 - repair grout on decking between coping and deck where damaged (multiple locations).
Luis Rosado present during the inspection.
Note: Heater not turned on. Broken.
#2 · Water quality: disinfectant residual provided by −6
Chlorine at 0.6 ppm. Pool was only using salt. Pool not approved for salt as primary chlorination. Tablet feeder supplied with tabs during inspection and chlorinator turned on. Raised to 1.0 ppm during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some days missing from log books in July/August. Ensure daily record keeping for chlorine, pH and main drain checks. Did not warrant permit action.
Dry chemicals being stored in storage room off of the deck area/grill area where chemical log book is kept. Ensure chemicals are stored in the approved chemical storage room.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some algae inside of sumps and around ladder ends. Keep algae clean and free of algae.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets with some algae build-up. Keep skimmers clean.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some deck furniture within 6 ft. of pool due to cleaning of windows occurring around exterior of building. Recommend keeping pool closed until work is complete so not to present a hazard to the public.
Some areas missing grout between coping and deck around the pool. Repair all areas where grout missing. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Lid for chlorinator with seal corroded. Replace chlorinator lid. Operator used last of tabs during site visit. Provide tabs for chlorine feeder.
Intent to Suspend issued for both items.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One soap dispenser in men's restroom not working. Provide soap at all sinks.
Mar 20, 2026 14 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Luis Rosado.
Pool recently plastered. New drain covers installed. Drains by bench plugged with dummy covers. Verified PDSC information.
Intent to suspend issued
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Can contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Vacuum cap installed on autofill, autofill not able to function properly. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. - Intent to suspend item.
#13 · Pool maintenance: contrasting band on steps and benches −4
Contrasting tiles on pool steps and bench > 1” from bench and step edge. .2521(b) Tile shall be no more than one inch from the edge of the tread or adjacent tiles and no more than 1 inch from pool walls. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Eyeball fitting installed on vacuum line. Vacuum off in pump room. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Intent to suspend item.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Some soap dispensers without soap in restrooms. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Oct 22, 2025 18 demerits · 5 violations
Inspector comments: Luis Rosado present during the inspection. Heater broken.
Intent to Suspend issued for the following:
.2518 - provide new skimmer basket.
.2530 - provide "Warning No Lifeguard on Duty" in 4" lettering.
.2528 - repair gate so that glass is no greater than 1/2" from post.
Note: All drain covers expire on 4/15/2026. The filtration main drains will be required to be replaced prior to expiration. A permit will not be issued for 2026 and permit will be suspended if drain covers are not changed prior to expiration. Have spoken with Jon Smalls regarding drains for filtration and fire suppression. Federal law changed in 2021 which changed the testing requirements and flow ratings for all newly manufactured drain covers. Old product, which was provided for this pool at time of original construction, was installed at time of installation. The old covers installed have a different sump requirement and flow rating than the newly manufactured like replacement. APSP-16 will be regulating fire suppression systems in swimming pools in the new update to the standard in 2026. The new drain cover, for the fire suppression system, as a like for like will not work with the sump measurements of the pipe and the orientation of what is present in the pool. The drain cover installed must be capable of handling the max flow of the pump and also be permitted for installation on the sump for which it is installed. Refer to manufacturer specifications for sump requirements.
Photograph's were received of the sump measurements; however, no labeling was provided. Requiring identification of the pictures for review. Once drains are replaced, a new PDSC form will be required. If sump measurements differ from previous approval, documentation will be required.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily logs for drain checks and weekly record keeping for cyanuric acid and total alkalinity not recorded in September. Ensure daily and weekly record keeping as required by the rule.
Some reagents expired in test kit. Operator had purchased new to be delivered in week.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer basket closest to emergency phone damaged. Replace basket. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
>1/2" between glass and post on gate. Operator had repaired previously. Affix glass so that opening is no greater than 1/2". Intent to Suspend issued.
#18 · Premises: lifeguards present or warning signs posted −4
New Warning signage provided at 3 1/2" in height. Provide "Warning No Lifeguard on Duty" in 4" lettering. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Some soap dispensers without soap in restrooms. Provide soap/operable dispensers.
May 13, 2025 24 demerits · 6 violations
Inspector comments: Issued permit sticker.
Main drains expire in April 2026. Replace and submit updated PDSC form prior to expiration to avoid permit action.
Pool not heated. No night swimming.
Inspection with German Borja and Luis Rosado
#2 · Water quality: disinfectant residual provided by −6
Pool chlorine at 0 ppm. Salt system was off. Pool is not approved for salt as primary chlorination. Maintain chlorine at least 1.0 ppm through chlorinator. Operator increased chlorinator and corrected to 1.0ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing a few days and recorded 1 ppm chlorine on day of inspection when it was 0 ppm.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Operator added chemicals and corrections and per supervisor a staff member will add checks to log on days main CPO is not present. Corrected through education.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers full of debris. Corrected during the inspection.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate not latching. Glass in gates not secured so openings between glass and post >1/2".
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Gate latches located at less than 54" shall require the use of key, combination lock or card reader or be located on the inside of the gate at least three inches below the top of the gate with no greater than 1/2" within 18" of latch mechanism. Operator moved glass to close gap and adjusted to self-close, self-latch. Corrected.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Chair within 6ft clearance.
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Operator moved and corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Soap dispensers out of soap in restrooms. Provide soap.
Oct 23, 2024 44 demerits · 10 violations
Inspector comments: Note: Large wasp nest on pool deck. Eliminate wasps to eliminate hazard.
Immediate Suspension issued for the following:
.2535 - maintain chlorine at least 1.0 ppm through chlorinator and pool pH at 7.2 to 7.8.
.2530 - provide USCG approved ring buoy with 25 ft. 6 in. rope.
.2530 - phone not operable - could not verify callback, address or phone number.
Luis Rosado present during the inspection. Pool Closed signs posted during the inspection.
#2 · Water quality: disinfectant residual provided by −6
Pool chlorine at 0 ppm. No tablets for chlorinator. Salt system was off. Pool is not approved for salt as primary chlorination. Maintain chlorine at least 1.0 ppm through chlorinator. Immediate Suspension issued.
#3 · Water quality: pool water pH −6
Pool pH at 8.0. Immediate Suspension issued. Maintain at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CYA and TA not recorded weekly. Record weekly.
Some days missing from daily record keeping. Ensure chlorine, pH and main drain checks recorded daily.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Grab rope degraded on ring buoy. Ring buoy rope too short. Provide at 25'6". Provide new USCG approved ring buoy with rope. Immediate Suspension issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Glass in gates not secured so openings between glass and post >1/2". Provide permanent repair to glass so it does not move.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Damage to coping near bench. Repair damage. Opening >1/2".
#22 · Premises: emergency telephone provided −6
Phone not operable. Would not connect to 911. Could not verify address, phone number, signage or callback. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Flow meter on stick feeder chlorinator leaking. Replace chlorinator/repair leak.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Floor wet in pump room due to leak at flow meter. Keep floor dry.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Soap dispensers out of soap in women's restroom. Provide soap at all sinks.
Mar 14, 2024 10 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH at 7.1 corrected to 7.2 during inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Both gates with glass moved so opening >1/2" within 18" of push bar. Recommend installing something at bottom of glass to ensure it does not move. Repeat item.
Intent to suspend
Observed gap under fence >4” at planter
.2528(a) Maintain 2" or less under fence and/or gate (post-May 2010).
.2528 No gaps greater than 1/2” within 18” of unlatch mechanism.
Sep 11, 2023 18 demerits · 5 violations
Inspector comments: New CPO - Luis Rosado.
Intent to Suspend issued for the following:
.2535 - provide test kit with new reagents
.2535 - maintain daily record keeping for chlorine, pH and main drain checks; weekly record keeping for cyanuric acid and total alkalinity
.2537 - repair pavers to eliminate openings >1/2"
.2534/.2537 - adjust signage to indicate no night swimming
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Test kit missing reagents or expired. Replace test kit. Intent to Suspend issued.
No logs pre-September. Ensure daily record keeping for chlorine, pH and main drain checks; weekly record keeping for total alkalinity and cyanuric acid. Intent to Suspend issued.
Ensure cyanuric acid is tested and not Calcium. Recorded as 100+ but measured at 90 ppm.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Both gates with glass moved so opening >1/2" within 18" of push bar. Corrected during inspection. Recommend installing something at bottom of glass to ensure it does not move. Repeat item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Pavers that cover the window cleaning mounts with holes >1/2". Repair pavers to eliminate holes. Appears some pavers have been damaged by tool used to lift up paver. Intent to Suspend issued.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Pool hours indicate until 10:00 pm. Pool is not approved for night swimming. Adjust hours on signage to read dusk. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One toilet missing seat in women's restroom. Sinks without soap in both restrooms. Repair seat and provide soap in restrooms.
Feb 9, 2023 30 demerits · 7 violations
Inspector comments: 15 - Ring buoy and rope degrading. Replace within 30 days. Provide rope length at 25'6" and USCG approved ring buoy.
Immediate Suspension issued for hand feeding chlorine. Imminent hazard. Once chlorine tabs are provided and chlorine feeding through approved chlorinator, contact Katie to re-open the pool.
Pool Closed signs posted during the inspection.
#2 · Water quality: disinfectant residual provided by −6
Facility is out of chlorine tabs for chlorinator. Salt system not operable. Operator is hand feeding chlorine into pool to chlorinate. Permit suspended for imminent hazard. Provide chlorine tabs for chlorinator to chlorinate the pool through an approved NSF feeder. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Expired or missing chemicals from test kit. Provide reagents for test kit.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers full of debris. Corrected during the inspection. Ensure skimmer baskets are kept free of debris to ensure adequate filtration of the pool.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
>1/2" between glass and edge of gate. Panels moved on both gates during the inspection. Ensure no greater than 1/2" within 18" of push bar.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Signage indicates that pool operates until 10:00 pm. No night swimming approval. If seeking night swimming, provide photograph documentation of lighting at night where sufficient lighting is present in order to see all interior and exterior areas of the pool. If sufficient lighting is not provided, signage shall indicate dawn to dusk.
#22 · Premises: emergency telephone provided −6
Emergency phone number posted is incorrect. Correct number with 911 rings back the phone. Corrected the posted phone number during the inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Backwash pit leaking and floor wet in pump room. Repair backwash pit to maintain a dry pump room floor.
Mar 14, 2022 8 demerits · 2 violations
Inspector comments: ITS issued call Chris Sells at 7045768678 for questions or one repairs have been completed and sent it to spend issue for failure to have proper signage.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed residue collecting on perimeter tiles.
.2537(14) Keep pool surface and pool floor free of debris.
#18 · Premises: lifeguards present or warning signs posted −4
Observed no warning signs.
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
Aug 11, 2021 6 demerits · 1 violation
Inspector comments: No signature COVID-19
Permit suspended for pH above 7.8
#3 · Water quality: pool water pH −6
Observed pH at 8, CPO only has acid. Property Maintenance Manager to go get pH down.
.2535(1) Maintain pH at 7.2 to 7.8.
Permit suspended
Jul 2, 2021 4 demerits · 1 violation
Inspector comments: Onsite visit to pool with contractor Danny Poole, HOAR construction. Construction final passed. Permit issued for no night swimming. An unannounced follow-up inspection will be conducted by Environmental Health within 30 days of permit issuance. If seeking night swimming, a return visit will be required before dawn or after dusk to verify sufficient lighting present on the pool deck. Holds released in system.
1. Missing grout near emergency phone. Chipping out. Re-grout. Could not do at time of inspection due to rain. Ensure corrected by follow-up inspection.
2. Barrier did not meet code upon arrival. All items corrected during the site visit. Key fob system had shorted and was not operational. Gates set at fail-safe close. Verified. Rocks added below barrier at tie into wall. Ensure 2" or less under barrier. Recommend permanent repair by adding metal across the bottom.
Note – Steel plates have been painted. Temporary and will be replaced with pavers. Offset not >1/2”. Approved as is.
Note - Facility provided pool rules signage with incorrect wording. Added generic white and blue pool rules sign during inspection. If removed, facility signage must read "Adults should not swim alone." and "Children should not use the swimming pool without adult supervision."
Permit Restriction
1. Pool not approved for salt as primary chlorination. If wanting to switch to salt, provide specs on chlorine production lbs/day of cell. (2) Salt cells currently installed.
Filtration – Pentair Whisperflo WFE-6, 1.5 hp pump with (2) Aquastar 914xxx drain covers. EQ lines plugged in skimmer.
Fire Suppression Pump – Patterson 5x4x12SSC, 200 hp pump. Tied to (4) Aquastar 914xxx drain covers.
Pool Width – 17 ft.
Rope Length – 25 ½ ft.
Max Depth – 3 ½ ft.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Small amount of grout missing near emergency phone. Could not repair at time of inspection due to rain. Correct by follow-up inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ELLIS, THE - HIGH RISE” or State ID 2060530616). Inspection type (routine vs. follow-up) is not published in the county's data.