14demerits
AVANT AT STEELE CREEK
13212 WINTER HAZEL RD, Charlotte, NC 28278
Year-Round Swimming Pool · NC permit/State ID 2060530640
Latest result14 demerits
Last inspectedFeb 17, 2026
Inspections on record9
On record sinceJun 22, 2022
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jun 22, 2022Lower is betterFeb 17, 2026
Inspections & violations
Feb 17, 2026 14 demerits · 4 violations
Inspector comments: Performed inspection with CPO Larry. Pool remains on A status and in good standing.
Reminder: Pool application and payment due by the last business day of February.
No listed permit conditions.
Const. Date: 5/1/2007
Rope Length: 50'0
Night Swim?: No
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions.
Ladder closest to clubhouse missing end cap and bottom rungs. Replace.
Loose handrail at entry. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Fence opening greater than 4” in multiple areas by pump room due to warping. Pool built in 2007. No permit action. EHS recommends correcting.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
Telephone callback number faded and incorrect. Operator corrected by placing new label with phone number. No permit action.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534. Chemicals stored in pump room. Move to designated chemical storage room.
Aug 28, 2025 20 demerits · 5 violations
Inspector comments: Conducted inspection with CPOs Larry. Intent to suspend issued for gate handle footholds, records, and inoperable flow meter. Ensure items are corrected within 30 days or pool permit may be suspended. Call EHS Devon when corrected. 7049981122
No night swimming
Construction date: 5/1/2007
Rope Length: 50’
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Weekly CA readings missing. All daily main drain checks missing. Some daily chlorine and pH readings missing in August and July. Ensure proper daily and weekly records are kept. Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a)(2) Openings in the barrier shall not allow passage of a four inch diameter sphere and shall provide no external handholds or footholds.
New gate handles protrude more than 2in and are 38” from ground creating a foothold. Correct by raising handle or installing slanted piece of metal above foothold. Intent to suspend item.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Fence opening greater than 4” in multiple areas by pump room due to warping. Pool built in 2007. No permit action. EHS recommends correcting.
.2537(b) All gates and doors shall be self-closing, self-latching.
Door leading to bathroom area not self latching. Operator corrected.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
Telephone callback number faded and not easily legible. Operator corrected by placing new label with phone number. No permit action.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Flow meter not operational. Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534. Chemicals stored in pump room. Move to designated chemical storage room.
Mar 24, 2025 14 demerits · 4 violations
Inspector comments: Conducted inspection with CPO Larry. Immediate suspension issued for inoperable emergency phone. Call EHS Devon when ready to reopen. 7049981122
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Ladder closest to clubhouse missing end cap. Replace.
Loose handrail at entry. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Fence opening greater than 4” in multiple areas by pump room due to warping. Pool built in 2007. No permit action. EHS recommends correcting.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. EHS activated emergency phone. Emergency phone attempted to connect to operator for about 10 minutes and then disconnected. When EHS attempted to activate phone again, automated message said that call count has been exceeded and emergency phone is disabled for 24 hours. Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534. Chemicals stored in pump room. Move to designated chemical storage room.
Aug 28, 2024 22 demerits · 6 violations
Inspector comments: Conducted inspection with CPO Randy. Immediate suspension issued for emergency phone callback issue. Call or text EHS Devon Moeller when ready to reopen 7049981122.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Some Sundays in August missing. Ensure records are kept daily, even on weekends. No permit action.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Ladder closest to clubhouse missing end cap. Replace.
Loose handrail at entry. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Fence gate by pump room not self latching. Operator corrected.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Fence opening greater than 4” in multiple areas by pump room due to warping. Pool built in 2007. No permit action.
Note: Clubhouse door is kept locked at all times due to door not self closing self latching.
#22 · Premises: emergency telephone provided −6
Emergency phone not receiving calls back, but dials out and connects to 911.
.2530(f) Emergency phone shall remain operable. Immediate Suspension item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Flow meter not operational. Operator corrected. No permit action.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534. Chemicals stored in pump room. Move to designated chemical storage room.
May 24, 2024 10 demerits · 3 violations
Inspector comments: Conducted inspection with CPO Randy Medrano. Pool open and in A status.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. Multiple reagents expired. Replace with in date reagents. No permit action.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Loose handrail at entry. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Fence gate by pump room not self latching. Operator corrected.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Fence opening greater than 4” in multiple areas by pump room due to warping. Pool built in 2007. No permit action.
Sep 7, 2023 18 demerits · 5 violations
Inspector comments: Inspection conducted with operator Randy. 30 day intent to suspend the permit issued due to missing record keeping, gate not latching upon closure and missing window limiter. Once all items are corrected call Hope McIntosh at 980-229-7549 or a re-visit will be conducted at 30 days. If all items are not corrected permit may be suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. No records documented since middle of August 2023. Records must be maintained daily. *permit item
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Ladder and handrail both loose.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Rope attached to ring buoy heavily frayed and detaching from rope. Operator corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Ground level windows shall not open greater than 4" on to pool deck or child protected by audible alarm. Missing limiter on window opening from fitness room directly onto pool deck. *permit item
.2528(a) Access gates shall swing away from the pool and be self-latching, self-closing unless an attendant AND lifeguard are present. Gate on seat side of pool not latching upon closure. *permit item
.2528(a) Provide no openings in fence and/or gate greater than 4"x4". Bent fence pickets with openings greater than 4”. Pool built 2007.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator. Pump and chemical rooms found to be unlocked and unattended at onset of inspection.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room. Storage around equipment in pump room.
.2533(b) Provide sufficient lighting in pump room. Light not operational in pump room.
.2534(6) Provide sufficient lighting in chemical storage room. Light not operational in chemical room
Feb 15, 2023 14 demerits · 4 violations
Inspector comments: Inspection conducted with operator Randy Medrano.
Note: re-plastering of pool surface is in planning with contractor. Prior to beginning work, provide documentation to the department with regard to scope of job along with materials/colors to be used. EHS emailed plan review document to operator.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Establishment has changed form of daily record keeping. New form does not have main drain checks included - no main drain checks documented for January. PIC added main drain check to forms. All other record items in compliance.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
.2514 - slip resistant surfacing of pool bottom with damaged areas. Re-plastering of pool is in planning.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence opening greater than 4” in multiple areas. Pool built in 2007. 2528(a) Provide no openings in fence and/or gate greater than 4"x4".
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
No ventilation or lighting in chemical storage. No 3’ clearance around piping in pump room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
.2534(6) Provide sufficient lighting in chemical storage room.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Sep 7, 2022 30 demerits · 8 violations
Inspector comments: Emergency phone must be repaired to receive incoming calls by 9/14 or permit will be suspended. Contact Marie Daley at 704-507-6806 when corrected.
ITS for gates, signage and records.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing last week of readings. .2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmers at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator cleaned and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence opening greater than 4” in multiple areas. Pool built in 2007. 2528(a) Provide no openings in fence and/or gate greater than 4"x4".
Gate on side not latching at time of inspection, getting stuck on sidewalk. .2537(b) All gates and doors shall be self-closing, self-latching.
*permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Furniture within 6’ of pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times. Operator moved and corrected.
#18 · Premises: lifeguards present or warning signs posted −4
Plants blocking No Lifeguard on Duty signage. on.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed.
*permit item
#22 · Premises: emergency telephone provided −6
Emergency phone not receiving calls back, but dials out and connects to 911.
.2530(f) Emergency phone shall remain operable.
Allowing 7 days to correct. Will check 9/14, failure to correct by this date will result in Immediate Suspension of permit.***
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
No ventilation or lighting in chemical storage. Chemicals stored in pump room. No 3’ clearance around piping in pump room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2534(6) Provide sufficient lighting in chemical storage room.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No paper towels in restrooms. Provide hand drying in men’s restroom.
Jun 22, 2022 24 demerits · 7 violations
Inspector comments: Issued local permit sticker. No Night Swimming.
CPO updated to Randy Medrano.
“A” Open for Business.
Repair pool tile on wall prior to 2023 season.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
One pool wall tile missing by entry stairs. Replace and keep in good repair. Repair prior to 2023 for permit. Lack of severity does not warrant permit action at this time.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker missing “FT” at 41/2 ft. .2523(c) Depth markers shall include the word "feet" or symbol "ft". Operator added “FT” and corrected.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Loose handrail at entry. Keep tight and in good repair.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence opening greater than 4” in multiple areas. Pool built in 2007. 2528(a) Provide no openings in fence and/or gate greater than 4"x4".
Gate on side not latching at time of inspection. .2537(b) All gates and doors shall be self-closing, self-latching. Operator adjusted to self-close, self-latch. Corrected.
#22 · Premises: emergency telephone provided −6
Incorrect dialing instructions at phone. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Operator corrected to read “Dial 911” instead of automatically dials.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
No ventilation or lighting in chemical storage. Chemicals stored in pump room. No 3’ clearance around piping in pump room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2534(6) Provide sufficient lighting in chemical storage room.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No paper towels in men’s restroom. Provide hand drying in men’s restroom.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “AVANT AT STEELE CREEK” or State ID 2060530640). Inspection type (routine vs. follow-up) is not published in the county's data.