14demerits
ELAN AT MALLARD CREEK
2305 NEW ENGLAND ST, Charlotte, NC 28269
Year-Round Swimming Pool · NC permit/State ID 2060530643
Latest result14 demerits
Last inspectedApr 14, 2026
Inspections on record8
On record sinceMay 27, 2022
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 27, 2022Lower is betterApr 14, 2026
Inspections & violations
Apr 14, 2026 14 demerits · 3 violations
Inspector comments: General Comment: Pool requires a 5% flow meter. Please install correct flow meter and submits new/ updated PDSC form to this office for approval. Please call James Bjorneboe with any questions at 704-507-6820.
#3 · Water quality: pool water pH −6
Observed pH at 6.8. Adjusted to 7.2 onsite.
.2535(1) Maintain pH at 7.2 to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 of 5 weirs missing. Replace missing weirs.
.2518(k) Replace missing weirs.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed 1 inlet cover missing and an over missing the nozzle. Replace.
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
Sep 3, 2025 28 demerits · 9 violations
Inspector comments: Inspection conducted with CPO Jalen Brice.
Permit condition - 5% accurate flow meter must be installed prior to 2026 pool season.
Flow meter must remain operable and read between 164 and 200 GPM. Verified at 178 GPM.
Emergency phone number written in Sharpie. Recommend providing permanent signage with correct dialing instructions, address and phone number for emergency phone.
Intent to suspend issued
5)
12)
16)
21)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No weekend checks this Summer. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
Cyanuric acid 80 - 120 ppm last few months. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Two of 5 weirs missing or not installed. .2518(k) Provide functional weirs.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Top step on ladder loose. .2521 Install ladders per manufacturer instructions.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Missing 3 eyeball fittings. Operator able to reinstall one eyeball fitting. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Window from the fitness center able to open all the way. .2528(a) Ground level windows shall not open greater than 4" on to pool deck. - Intent to suspend item.
Gate not self-closing. .2528(a) Access gates shall swing away from the pool and be self-latching, self-closing. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Underwater light by bench not fully installed. .2537(9) Underwater light niches shall be maintained or covered so not to present a hazard. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room..
Pump room full of chemicals and general storage items. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Bag of dry chemicals on pump room floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Some piping not labeled. .2518(d) Piping and valves shall be labeled with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper on holder in men’s restroom, one stall in women’s restroom does not have a toilet paper holder. .2526(l) Provide toilet paper and dispensers in restrooms.
May 22, 2025 54 demerits · 13 violations
Inspector comments: Inspection conducted with CPO Jalen Brice. Also discussed findings with property manager, regional, and contractor that replastered the pool.
Pool recently replastered. Permit conditions from last inspection regarding damaged wall or repainting contrasting color bands have been addressed.
Will need to submit a Pool Drain Suction Compliance form to PDSC@MeckNC.gov for newly installed main drain covers.
Equalizer lines were abandoned per state guidelines last year. Plugs still in the skimmers, new equalizer line covers installed on pool walls. Will either need to make equalizer lines functional in accordance with ANSI/PHTA/ICC-7 or abandon again per state guidelines.
All immediate suspension items need to be corrected to reopen the pool. All items marked intent to suspend need to be corrected before current permit expired 5/31.
Immediate suspension issued
2)
6)
22)
There is a $100 re-inspection fee that will need to be paid prior to scheduling a re-inspection.
#2 · Water quality: disinfectant residual provided by −6
No free chlorine in the pool. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Chlorine 0ppm all week in log book. Ensure corrective actions are taken and documented. No cyanuric acid checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Pool replastered. New main drain and equalizer line covers installed. PDSC form was not submitted. .2539(c) All pools, prior to permit issuance, shall provide documentation to the Department to verify suction outlet safety compliance. - Immediate suspension item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir missing. .2518(k) Provide functional weirs.
Skimmer equalizer lines plugged in skimmer, with cover installed on pool wall. .2518(l) Skimmer equalizer lines shall be in compliance with ANSI/PHTA/ICC-7 or disabled. - Intent to suspend item.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Many of the depth markers on the pool deck are not slip resistant. .2523(c) Depth markers shall be slip resistant. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Both ladders loose. One ladder missing endcap. .2521 Install ladders per manufacturer instructions.
#13 · Pool maintenance: contrasting band on steps and benches −4
Some contrasting tiles more than 1” from step edge. .2521(b) Provide at least 2"x 2" tile for contrasting color band within 1" of adjacent tiles and edge of the stair tread. - Intent to suspend item.
Some contrasting tiles more than 1” from bench edge and where bench meets pool wall. .2516(b) Underwater benches shall be marked by a two inch contrasting color band on the leading edge. - Intent to suspend item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
New US Coast Guard approved ring buoy and 60 foot throw rope. .2530(a) Provide USCG approved ring buoy with attached 42 foot throw rope at least 1/4 inch in diameter. - Corrected.
#22 · Premises: emergency telephone provided −6
Kings III phone not functioning. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic chemical controller not feeding chlorine. No backup erosion chlorinator installed. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum off in pump room. Vacuum cap not installed. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
Fan not working in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Pump room full of chemicals and general storage items. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Leak in the pump room. .2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper on holder in women’s restroom, toilet paper holder broken in men’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
No soap in men’s restroom. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Oct 14, 2024 48 demerits · 12 violations
Inspector comments: CPO not present for inspection. Went over inspection with CPO Tim Rankin.
Flow meter at 100 GPM. Pump must be set such that flow meter reads between 162 GPM and 200 GPM. This is minimum turnover and the max flow the main drains can handle. - Immediate suspension item.
Contrasting color bands fading. Prior to 2025 pool permit being issued, will need to redo contrasting color bands on steps and benches.
Paint is separating from pool walls, chipping from pool floor. Observed section where sharp corner of pool shell is protruding through the paint. Prior to 2025 pool permit being issued, will need to repaint or re-plaster the pool and repair pool shell.
Some wall tiles cracked. Maintain in good condition.
Ring buoy caked in mud, throw rope fraying. Maintain in good condition.
Some offsets on deck pavers. Maintain with no gaps or offsets > 1/2 inch.
Two no diving markers cracked. Maintain in good condition.
Immediate suspension issued
2)
3)
22)
Pump not meeting minimum turnover
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
No free chlorine in the pool. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#3 · Water quality: pool water pH −6
pH 7.9. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log book water damaged from recent storm, has not yet been replaced. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pool floor with leaves and sand. Leaves floating on water surface. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir installed backwards. .2518(k) Provide functional weirs.
Skimmers turned off in the pump room. .2518(k)(3) The flow-through rate through any one skimmer shall be between 20 GPM and the maximum flow the skimmer is certified for under NSF 50. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder missing endcap. .2521 Install ladders per manufacturer instructions.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Vacuum cap damaged. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. - Intent to suspend item.
#13 · Pool maintenance: contrasting band on steps and benches −4
Contrasting color bands on steps and benches faded. Will need to repaint prior to 2025 permit being issued. .2521(b) Provide at least 2" contrasting color band to edge of stair treads. .2516(b) Underwater benches shall be marked by a two inch contrasting color band.
#22 · Premises: emergency telephone provided −6
Kings III phone not functioning. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic chemical controller unplugged. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
Fan not working in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Pump room full of chemicals and general storage items. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Bag of dry chemicals stored on pump room floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Pump and chemical storage rooms unlocked. .2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No Toilet paper on toilet paper dispensers in restrooms. .2526(l) Provide toilet paper and dispensers in restrooms.
No soap in the restrooms. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Jun 12, 2024 6 demerits · 3 violations
Inspector comments: Inspection conducted with CPO Tim Rankin.
New drain covers installed. Observed pump set at 3110 rpm, flow meter reading 151 GPM after a backwash.
New permit condition. Pump must be set such that flow meter reads between 162 GPM and 200 GPM. This is minimum turnover and the max flow the main drains can handle.
Contrasting color bands fading. Prior to 2025 pool permit being issued, will need to redo contrasting color bands on steps and benches.
Paint is separating from pool walls. Prior to 2025 pool permit being issued, will need to repaint or replaster the pool.
Some offsets on deck pavers. Maintain with no gaps or offsets > 1/2 inch.
Two no diving markers cracked. Maintain in good condition.
Permit issued
No Night Swimming
Paper permit will be posted on our website in 3-5 business days for your records.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
Fan not working in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Pump room full of chemicals and general storage items. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Bag of dry chemicals stored on pump room floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No Toilet paper on toilet paper dispensers in restrooms. .2526(l) Provide toilet paper and dispensers in restrooms.
Urinal not working in men’s restroom. .2526(m) Keep restrooms and fixtures clean and in good repair.
May 8, 2023 14 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Tim Rankin.
Verified pre-permit items from previous inspection have been corrected.
New Pentair Intelliflo XF 3HP pump installed. Electrical permit E4278648 passed inspection 11-4-2022.
Emergency phone rings ~8 times. Recommend having Kings III reduce the number of rings.
Some no diving markers on the pool deck cracked. Recommend replacing.
NOTE - Main drains expire 9-28-2023. Will need to replace with new APSP-17 approved drain covers and submit updated PDSC form to our office prior to drain cover expiration.
Permit issued
No Night Swimming
Paper permit will be available on our website https://health.mecknc.gov/envhealth/pools in 3-5 business days for your records.
#3 · Water quality: pool water pH −6
PH > 8.4. .2535(1) Maintain pH at 7.2 to 7.8. - Corrected to 7.7.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Table too close to pool edge. .2522(a) Provide 6 ft of clear walking space around the pool at all times. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Some piping not labeled. .2518(d) Piping and valves shall be labeled with color codes or labels.
May 3, 2023 28 demerits · 8 violations
Inspector comments: Inspection conducted with CPO Tim Rankin. Updated CDP with CPO information.
New Pentair Intelliflo XF 3HP pump installed. Electrical permit E4278648 passed inspection 11-4-2022.
Emergency phone rings ~8 times. Recommend having Kings III reduce the number of rings.
Some no diving markers on the pool deck cracked. Recommend replacing.
NOTE - Main drains expire 9-28-2023. Will need to replace with new APSP-17 approved drain covers and submit updated PDSC form to our office prior to drain cover expiration.
Pre-permit inspection did not pass.
8)
16)
24)
There is a $100 re-inspection fee that must be paid prior to scheduling a re-inspection by calling our office (980-314-1620) and paying with a credit card.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir not fully installed. .2518(k) Provide functional weirs. - Pre-permit item
Skimmer baskets full of leaves. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Pre-permit item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy damaged. Throw rope not attached and unravelling at the end. .2530(a) Provide USCG approved ring buoy with attached 42 foot throw rope at least 1/4 inch in diameter. - Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Large Spring on gate < 45” high, creating a foothold. .2528(b) Horizontals shall not be located less than 45" in height. - Pre-permit item.
Window from the fitness center able to open all the way. .2528(a) Ground level windows shall not open greater than 4" on to pool deck. - Corrected.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Table too close to pool edge. .2522(a) Provide 6 ft of clear walking space around the pool at all times. - Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
2” flow meter installed on 4” return line. .2518(g) Install flow meter on return line per manufacturer instructions. - Pre-permit item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not functioning in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Some piping not labeled. .2518(d) Piping and valves shall be labeled with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men’s or women’s restrooms. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
No toilet paper in restrooms. .2526(l) Provide toilet paper and dispensers in restrooms.
Men’s urinal does not flush. .2526(m) Keep restrooms and fixtures clean and in good repair.
May 27, 2022 12 demerits · 3 violations
Inspector comments: **POOL OVER-FILLED** MAINTAIN AT CENTER OF SKIMMER BOX.
--CHEM ROOM APPEARS TO HAVE CROSS VENTILATION
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CURRENT DAILY RECORDS NOT SHOWING DRAIN CHECKS -- ADVISED AND CORRECTED
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
WRONG SIZE BLUE-WHITE FLOW METER INSTALLED -- REPLACEMENT HAS BEEN ON ORDER
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
GATE WITH 2.5 " INCHES UNDERNEATH -- CANNOT LOWER FURTHER DUE TO TOPOGRAPHY
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ELAN AT MALLARD CREEK” or State ID 2060530643). Inspection type (routine vs. follow-up) is not published in the county's data.